There's a lot of this going on in the overland community at the moment. Glad to see you publicly investigated. This level of customer service for 4k is insane.

Spending that much money and having to experience what you went through is absurd! Thanks for making this video!

I'm loving my Skycamp 2.0 (probably the newest version). But I can confirm that I can't leave anything else in it except the original matrasse to close it properly. I admire every honest opinion because this makes it much easier to get what you really want. Great job guys! 👍🏼

At $4K i would want comfort and excellent customer service. Thanks for the heads up here in the UK and i will now stick to my tent. Stay safe you two and love from Scotland. x.

The best part of the video was the sneaking and silently door opening in the background 2:22. hahahhahahahahhaha

Thanks so much for this information. We’ve been researching rooftop tents and appreciate your honest review. Customer service is very important to us so we’ve crossed iKamper off of our list. For $4K purchase you expect great support from the company. Thanks for saving us lots of potential headache.

You are supposed to stack one mattress on top of the other before closing. That is why it is leaving a mark on the pad. Most recommend keeping a window open on each side to allow the air to escape as you close the tent.

Guys, thank you a bunch for your honest review. Also, thank you a lot for putting this video out. I agree with you it is very frustrating nowadays to find genuine reviews of the product pretty much anywhere you go. I salute your for taking the time to make this video. After hearing your story I do feel disappointed cause I really would like to give them a chance and this is really a premium price for the tent. It is not cheap and receiving this level of customer service is unacceptable. Damn, you can buy a good used car for this kind of price. Do you mind me asking what other products did you study, please, see if you can share. Also, which mattress did you end up buying to ensure the tent was closing, was it comfortable? regards.

I’m in the market for a rooftop. Customer service is just as important as a quality product. I will be steering clear of the Ikamper. Thanks guys!

I bought a Bean teardrop trailer and added the iKamper 2.0 to my list of accessories. I am expecting delivery this summer but now will now be removing the iKamper from my order. I believe this is a genuine experience from genuine people. Thank you for helping others. KRT please let us know what you go with next.

Thanks guys, you helped me decide No, to buying this. I have bought other Diamondback products, but the tent they offer is the one you are reviewing. For over 4,000.00 this tent should be functional like a Cadillac. Thank you much:)

That’s terrible what you went through after spending $4,000.00 on a product. You deserved better customer service and resolution. Thank you for making this video and sharing your experience.

I have the version 1.0 with a king size blanket, a big ass sleeping bag, a fleece liner, a rumpl classic blanket, a silk blanket and 2 large inflatable pillows that sits inside the far side of the tent where the hinges are. Sounds like the V 1.0 is definitely more roomy over the V2.0... I bought mine through bigtents outdoor in Canada and their customer service was dang good. It's a shame you guys had to go through this shitshow... something I would mention to any curious eye asking about this tent. Ikamper, check yourself...

So glad you guys made this video! Thank you!

I purchased the Roofnest Condor Overland 2 XL from a company that no longer sells Ikamper as they had many issues with Ikamper. I’m glad to have bought the Roofnest!

So at the 3:18 mark, your iKamper sits lower than my iKamper Skycamp mini sits and I do not have anything extra inside my tent. I even did the mattress swap with memory foam which helps it close easier and still I spend quite a bit of time getting it closed up. Great and VERY informative video!!

Just ordered the Skycamp 2.0 last week and now I see your video! Ordered mine from iKamper Canada so hopefully my customer service experience is a little better, but I wont get my hopes up. Thanks for the awesome video!

Glad I came across this video, I was in the market for one, guess I ain’t buying one now.

Sorry you didn't have a good experience. I have had mine for 2 years and my family has camped in it 20+ times. It is a phenomenal tent and I looked at ALL of them before purchasing this one. It was expensive and well worth every penny - we haven't regretted it for a minute and particularly when the weather has turned gnarly while out in it. The quality of the construction, hardware, mounting brackets, struts, cover and tent material are excellent - as is the design and how it functions. It is very sturdy and extremely well made. Maybe you should have purchased from an authorized local dealer, like I did on the front range in Colorado. The service has been exceptional and so has the product. I have never had an issue opening or closing the tent and it is as easy to do both as it is supposed to be and represented to be. For those who allow one person's negative experience to influence what RTT you buy and spend your time in, you will unfortunately buy an inferior product and miss out on a very good investment/experience. I literally can't say enough about how awesome this tent is and how it has brought back the enjoyment of camping again!

Hi really enjoyed your video I live in Canada and I’m currently turning my Toyota Tacoma into an Overland vehicle and I was really contemplating getting the skycamp mini tent. After seeing your video now I am very apprehensive about it specially when you didn’t get a reply from the manufacturer.

I had the Skycamp 2X (2 person) version and I added a 30mm mattress topper to soften it up for my wife. We were able to close it with all our bedding in it, which consisted of a dooner, sleeping bag, fitted sheet an 2 full size pillows. It was tight but doable. I think issue with the 4x is that the section that folds over takes up alot of tge space. I sold ours afterwe took delivery of our offroad camper trailer.

Thanks for making this video and all the detail and time you put into it. Very helpful. Going to shop a bit more now, especially after your experience with iKamper customer service.

I almost ordered one but because of your video i didnt. Thanks for showing their true integrity.

I had it for several years, and no trouble closing it. I can close with bedding and pillows after getting an inflatable/ deflatable mattress

You two are great! Thank you for making this.

Ordered mine through REI today, will be picking it up next Tuesday, no six week wait there, plus a 10% dividend for 2022. Can't wait to get this bad boy installed, and to start putting it to use. Thanks for sharing your experience, sorry things didn't go well for you guys with this tent. I have watched multiple other video reviews of this same RTT, and this is the first one that I've seen with this issue. I'm hoping mine doesn't do the same. Too bad to hear about the unresponsiveness of iKamper. I feel you could have left out the parts in the video of the other users calling you guys frauds, as that is just something that happens on social media in general and really has nothing to do with the performance of the tent itself. Anyway, hope you guys are happy with whatever setup you are in now. Enjoy the great outdoors!!!

Thanks for this video, that is one of the brands of camper I was looking at. 'I may keep looking'. I'm a new owner of a great 2007 GX470 which has only one problem...Wife likes it so much she won't let me drive it.

Just started looking at buying a rooftop tent. A lot of reviews on iKamper are just like, “meh, it’s alright but expensive.” After watching this video I’m definitely going to steer clear of them unless I got a huge discount. Looking at the smittybuilt or the condor XL! Thanks for sharing your story!

well, I was considering iKamper, but now it's not even an option anymore. Thanks for sharing your experience.

thank you so much for your video... Paying $4k for such customer service ?! I took this out of my build list. You guys rock !

I will not be buying ikamper now 😆

Not gonna lie. I was looking into a Skycamp 2.0 mini but now have second thoughts. Especially after the block posts on FB part.

Waiting for our Roofnest tent to arrive soon.

Thanks guys you Narrowed down my search for a different option for a rooftop tent!

wow horrible customer service, im cancelling my order

Hi guys rob from oz downunder here,,i believe every word you say and i can see you are both true as i was just going to make purchase on the ikamper,,, its a dam alot of money for a product that has flaws,,for me its off my list and i cant thank both of you enough,,cheers guys and god bless

Wow. I was really between iKamper and RoofNest. Glad I ordered the RoofNest. I would not order an iKamper simply based off your customer service experience. Many can make a good product, but what makes a good company is how they stand behind and address issues their customer encounter. So sorry you had to endure this.

thanks for this video. i was in the market for a pop up camper and was leaning towards iKamper. i am glad i seen this and now avoiding this brand. for 1000's of dollars you would think customer service would be more helpful. this is what swayed me the most. the terrible customer service.

I purchased the iKamper 2.0 in early 2020. I personally did not like sleeping on the stock mattress. So I replace then with stick on carpet. I now all eep on 30” wide Nemo air mattress. I never had a problem closing the iKamper however, was unable to close it with my deflated air mattress and sleeping bags. (2ea). By adding the carpet I have enough room to close the iKamper with all my bedding placed on the far side of the entrance. Mattress deflated of course.) Love my iKamper I use it for two adults. And even by myself it provides a very nice space. Sorry to here yours had issues.

Solves my problem of what direction to go. Thanks.

Thank you for doing the hardwork so people who are considering buying an ikamper are educated first.

Thank you, I was leaning towards the iKamper and because of this post and a few others like it, I have decided to go with another company. It is a shame that a company that charges the money they charge, has to set up a FB Page that discredits legitimate complaints, that right there is shady and a big enough reason not to buy their RTT. I believe it is laziness in the R&D part along with the cheapness of the company to use a top of the line mattress. They remind me of contractors that sell themselves as the top of the line and use the cheapest parts to do the job, it never ends well.

thanks for sharing this info. We JUST put in an order for a 2.0 (we may switch to a 3.0)- but either way its good to know what we are dealing with and about the FB group.

was on the fence between ikamper mini and roofnest falcon. ikamper is OUT now! looking forward to your roofnest review. Thanks for sharing.

Good video ! Thanks for pointing out closing issue. I will make sure when I pick mine up. It was going to be more helpful if you guys would showed 1 min of actual closing problem in 12 minutes video. But still lot of info thanks for sharing your experience.

We got the ROOF NEST CONDOR XL, about $1,000 cheaper than ikamper . It fits two sleeping bags and a blanket and it comes with the shoe bag. I’m a side sleeper so mattress isn’t so comfy but planning to replace it with memory foam.

Thank you for the honest review. I was looking at this tent for my jeep and been reading allot about the mattress issue and closing.. I dont understand how hard it can be from an engineering standpoint to just make the overall shell 20mm higher and solve this issue all together! With 20mm higher shell, they can add a bigger foam mattress AND it will close without an issue.. Instead they do this... oh well!

I can understand the problem. I have the smaller one and it took me about 4/5 times to be able to close easier. Ikamper customer service is non existent. I have figured out a way that works for me, but not ideal. I just learned to live with it. May sell after about a year and try something new.

Thank you for posting about your issues with ikamper. This is great information to know before spending so much on a tent. Appreciate your honesty! Curious to know what other options you’re looking at for a RTT.

Thanks for your honest review of the iKamper. I'm looking to buy one but your experience with their forum is unacceptable to me. Tjey need to do a better job with outreach and customer service. No excuses just get it fixed. I'm holding off on purchasing until I am assured they give a rip about customer experience. Thank you both.

I am trying to get a RTT, it’s tough to find honest advice…. Thank you.

Wow! I will cross iKamper off my list... Thank you for sharing.

Thanks a lot guys, great video and very helpful!

I am shopping around and doing some research for a camper top. Customer service means alot to me. Ikamper is now not considered

I guess I’ll be looking at other roof top tents now. If their post purchase customer service is no existent, they won’t get a penny from me. Great video 👍

That’s why I’m saving for a James Baroud. They been in the business for over 20yrs. James Baroud quality is top notch. 🤙🏽

Thanks for finding a fix, I’m about to get one This vid could have been 4 min if y’all didn’t repeat each other constantly lol. Short vid = more hits

Thanks guys!!! I was about to purchase this overpriced tent and now I'm changing my mind 🙂🙃 I'm glad I watched this video before.

People are stupid. Have nothing better to do than be assholes and leave stupid comments. Thanks for sharing. I’m looking into getting one soon. 👍🏼

I have been researching RTT hardshell and had it narrowed down to Ikamper 2.0 and Tuff Stuff Alpha 2. Just purchased Alpha 2!! Thank you

I've been looking at RTT's for a long time now and kept coming back to iKamper...definitely not now!!! I am more interested in the Desert Armor Tank (great price, package, and lifetime warranty!!) or the Roofnest Condor XL. Both brands are made in China, but I can't find negatives on either. However, to speak bluntly....piss on ikampers trash product. They pay a TON of money on advertising and positive marketing! Hence the price tag. Very similar to name brand athletic wear. Either way, I think I will be ordering a Desert Armor RTT. The complete package and warranty are just too good to pass up. Thanks again for both of y'alls time and information. I'm not affiliated with either/any company. Just a country family in the Badlands of NW North Dakota!!!

I’m glad I found this video before I purchased one. THANK YOU for making this video!

This is the third video I've come across that suggests iKamper try to hide negative reviews rather than use them to improve the product, it has definitely turned me off purchasing one.

I was looking into one but now I’ll have to do more research. If their costumers service is like that on a $4k RTT then I might have to pass. Thanks for thought on the ikampers.

I’m looking for one but this one is now off the books. Thank you for post. I’m thinking about a clam shell.

thanks... i believe you

That’s horrible... thanks for the honest review. Love you guys!

Wish you two had been closer to me. I would have loved to see the issues first hand.

First off I would like to thank you guys for the video sorry that you were having problems. Secondly i would like to point out i do not own a iKamper tent or any RTT for that matter..... yet. However the issue of a thin pad and the way the iKamper Facebook page treated you guys is relatively normal and let me explain why. To understand why you were treated this way by ikamper and getting looked down upon with going public with a complaint you have to understand the origin of where this tent is made. South Korea. I lived there for 3 years and will tell you that when it comes to mattress thickness, the their standards that is a thick mattress. Most Koreans sleep on the floor with a pad like that they dont do mattresses like we do in the US or other parts of the world. And the other thing is it is illegal to publicly complain, humiliate, ect in Korea. Not sure why but there culture has a normalization of if you have a problem you address it to the person/ company privately. So that is more than likely why you got the responses you did from the people on facebook. With what I just said I am in no way defending them I'm just shedding some light as to why it was possibly handled the way it did. Cheers guys

I’m glad you posted this and the vlog on this product. I’ve been thinking about this item myself and was very interested in it and personal experience with it. I’ve seen others sell due to changing circumstances not a fault of the product. I’ve also read and heard that the included mattress pads were not ideal. I’ve not previously heard anything about poor customer service or what you described in the Facebook group. I’m actually shocked 😯 and I hope you will share with what product you replaced the iKamper for your trips. ✌🏼

We have the odyssey tent from free spirit recreation and we absolutely love it. Along with a great tent their customer service is top notch.

I heard BAROUD makes a nice trailer top / roof top tent this time of year. Aussies seem to have a knack for quality vehicle off-road eqpt. & personal gear

I'm confused if you're issue was resolved why are complaining on KZfaq about it? On the one hand you appear to praise IKamper, the product, but are clearly angry about your experience with customer service. But why sell it if its such a good product? Your paying for the product first surely. There are of course two sides to every story. 🙄

I am buying 3.0 as all problems fixed in the new version

Thanks for making this video. I think I will be going with Roofnest after hearing this.

Thanks, helps me make my mind up. I will get the Ikamper. It’s a problem that appears to be an easy fix. Sorry you had to deal with it though.

Interesting how some companies have such bad customer service...!! Glad I found this video it gives me some things to think about before I spend so much money on a RTT. I guess to try and get the tent depth down they have sacrificed too much room inside the tent. I noticed that the gas struts have crushed the mattress and therefore this would put unnecessary stress on the gas strut hinges, along with making the lid harder to close. Anyway, thanks for sharing your experiences and keep safe 😎👍

That is a bummer. Sounds like a good tent that you had to de-bug for the mfr while they played dumb. Shame you felt strongly about getting rid of it because solid camping gear is hard to find. Better luck in 2021 as you say.

thanks for your review : it helped me to remove ikamper from my consideration in a RTT. It takes alot of time and effort to stand on principle : thanks for sharing

Thanks for sharing your experience. I've really been on the fence for purchasing an RTT. Leaning towards a soft top, hoping its mechanical simplicity will make it a bit more reliable... time will tell.

You won't be upset with Roofnest! Great video, ya'll!

Thank you for this video…

Great video. I wonder what the difference is between the older version 2.0 and the newer ones. Perhaps due to the high demand for rooftop tents and the backlog of 10-12 weeks, in some cases, maybe they went with alternative materials as Covid as created shortages across the board. Either way, this is a horrible experience to have after waiting as long as you had waited for a $4,000.00 tent. iKamper should have handled this better instead of sending a BS generic email that did nothing to help.

Good job on exposing them. I was looking for them but this is a major turn off by this company

That’s the info I need to hear when i will decide what Rtt to buy. Support is worth more than a product if u ask me!!! 👍🏻😁

4K for any tent is insane. The material cost is probably $300 - $500 tops.

Do you guys have a video that shows the actual problem?

Thanks for making this, I looked into getting one. I don't know if it's any better with the new one. Looking into other rtt for my 2011 Honda Element.

I agree with your opinions 110%. Is so sad that after spending what you guys did that they gave ZERO support. It is extremely disappointing that they run and "control" the FB page. To me that is morally wrong and definitely a conflict of interest. I am curious to know what tent you have gone to or are thinking of. I am starting the research process myself. Thinking of the Smittybuilt but i do want a hard shell.

I was actually looking into getting this one and this info has for sure changed my mind. It’s already priced very high and with bad costumer service ( that I’ve heard from other places also) it just seems smarter to shop elsewhere for now. Maybe the 3.0 coming out will be better, but I guess they’ll jack that price up even more and you still get the bad costumer service.

The problem is with the inside hinges. They´re steady, like a book, for example. It wont close well if you put stuf in it.

Did you reach out to the dealer you bought it from for help or did you buy factory direct?

Thanks for this video! So sorry this happened to y’all! I was in the market for one but mannnnn…. That’s so shady that their FB group is ran by them. I’m part of that group too and all this time I thought it was just a fan made group like most out there for different products. Left a bad taste in your mouth? Mine now too. Is there an alternative that you’d recommend? I’m specifically interested in a larger sized one that fills out the roof nicely as it does your Lexus in the closed position. TIA

Pretty sure you just save me $4500. (The prices of going up) Can you share if you have purchased a different tent and if so what did you get and how do you like it?

So weird watching the ikamper episode and this right after lol

Makes my mind up 👍

thank you for sharing!!!

AND NOW WE ALL KNOW WHY iKamper just came out with Skycamp 3.0

Oh my gosh I was going to buy a 3.0 the new one. I have to think about it. Thank you for the video. Please tell me did you got the new kemper and I like your tire where did you buy it

What did U replace it with?