Approach the consumer court, you will get compensation also. First send a email to the airline customer support, if they don't respond or not satisfied with the response, then forward the mail to nodal officer of the airline, not satisfied with the nodal officer's response then submit your compliant with Air Sewa, If no proper response from all of them then approach the consumer with all the compliant mail copies, you can get a government lawyer for consumer court and claim for mental agony also.

@@sarthakishan06 Tried mailing but no response. But then I felt lost and didn't fight back. Will use your suggestion to put a complaint with Air Sewa. Also got to know that we can register a complaint with CGRAMS. Thank you for your suggestion ☺️

Bhai Paisa ped pe nahi ugta hai ... you have all the proofs complain in consumer court .. Paise bhi wapas karenge aur pichwada bhi dhoke denge

@@ajinkya820 Paisa waapis dede wo kaafi hai, Pichwada nahi dhulana 😂

Bro go to the consumer forum

What are your views on Railways in India? 😂

@@SshivamKhopkar keep your expectations low and always expect, unexpected when you in India!

​@@Bokoyo from which country you are......I can bet India would be still better than your country

@@travelwithranjans don’t take criticism on heart bhai saab. I’m in Germany.

@@Bokoyo If you are an Indian Bhai Saheb then putting such statements on social media shows immature behaviors...This issue is of Airlines not India.....Definitely it was a pathetic situation but this happens across world.....just try Australian airlines you will understand the difference.

You sir have no idea of how Aviation works. Kindly educate yourself😂😂 this isn't a train or bus where they will wait for you... also nowadays if you've checked in they call you and close the gate 25 mins prior ONLY... stop spreading misinformation...

​@@Maidenize666train waiting for you line shows your education. Before calling someone uneducated educate yourself first

still better than shitty american aviation

It happens all over the world. But lesser mortals like you would not understand as people are more interested in ranting than understanding the reality.

@@mindguru22it doesn’t happen elsewhere lol. in the US/EU prior to the airline announcing the cancellation of a flight they will already have a plan for flight and hotel reimbursements for the passengers.

@@lifeisgood7807 dear please don’t teach me as I am a frequent flyer in US, ME and India. If you fly any discounted fares you will get nothing. Be it US or Europe or even ME. Try doing the same with sprint or frontier… there bouncer will get you thrown out of airport and nothing will happen to them.

@@mindguru22 even spirit/frontier/southwest all being cheap airlines, will still be a lot more cordial and organized than this. what happened in this video is very common in India unlike the US including the previous cheap airlines I named. It is common knowledge that this happens far too often in India even though they are "cheap airlines"

Agent has responsibilty to arrange another airline flight.

​@@surinderbrar4249No, until any approval comes from the management.

Exactly the agent is not even trying, he is just stubborn

@@autoimmune4608 Be an agent for a day and I will ask you the same question. No matter you want to, they made you stubborn, hands tied

Useless sympathy! These agents are not even co-operating. They must take responsibility. Worst nightmare in aviation.

Bro you are entitled to a compensation as well as 1night accommodation charges according to the aviation rule book

@@aartikatyalthis ain’t the US/EU. Their “compensation” is minimal and won’t cover the actual price.

Same here last year November spice jet

Lol. Try Flair and you'll get a taste of the reality.

Indigo was on time at this moment so it wasnt safety i guess

That was usual case that is normal

​@@goa184😂😂😂

mai Air India Se He Trevel karta Hon Kabhi Koi Mushkil Nhi Hui Hai Hamesha Time Par

Its not silly problem..someone have to reach on time , the what they will do..they trusted the airlines and booked the flight and this happens..

Are you kidding me😂. This has to be a sarcastic joke. I booked a train from Delhi to Mumbai and the train arrived at Delhi at 2 am when it was supposed to arrive at 9:30pm. I reached Mumbai 9 hours late!! The seat allotment, ticketing process is all a big scam! The train is dirty, stinky and disgusting. The food and catering is out of the world🤮🤢. They give stale food. Their pantry have rats and cockroaches. My berth itself had cockroaches. I had booked 2AC! had paid 5000 rupees for a confirmed ticket. Iss se 100 times better hai air travel! Booking that train was the biggest mistake and worst nightmare!

True. But as company representatives they can't say nothing can be done since it was the company's fault

It is not there fault then whose fault, why the airlines flight cancelled, what's is the reason for that, why the pilot got heart attack that time only, or the pilot was injured while walking, or the flight got burnt or the flight got burnt that time only, or the announcement girl or a boy got heart attack that time only, or the company owner died that time only, or the flight tires got damage, or the pilot wife got heart attack that why pilot not available, or company owner wife got heart attack or died that time only, or the weather got heart attack that time only, or the gate inspector got heart attack, or two flight got blast while in the sky or the sky got heart attack, we as a customer what our money thats it, or there should be new law in this country from now, before manufacturing or making or building something there should be a warranty or guarantee, simply for money don't open a company and at last putting a public in trouble, why we as a customer should fall in trouble, it is ur company fault, we don't know whatever will happened it ur fault, of the company, if owner is dead also I'm not borthered, or pilot got heart attack, the company should thik first this small small things first then open a company simply for profit opening business and keeping to earn trillion of euros, there should be a new rule from now if money is not refund, at that moment only we should killed owner also and the person who is not refunding money of a hard earned customer, money is not coming from up above the sky, ok they should thik first this all factors before opening a company,

​@@user-eb4ub9qe2zsabse bada chutiya comment

​@@user-eb4ub9qe2z l think either you are s kid or one of those academics who only deal with theory and have got absolutely no idea of the practical. A flight can be delayed or cancelled for a hundred reasons. You are living in a la la land.

These people abusing the staff on gate are the rowdy and stupid ppl

yes , atleast flight agent can refund the money to the passangers...

​@@vrajdobariya8625 agents have no rights to refund money to passengers... The one and only thing those agents can do is to mail/inform higher authorities in behalf of passengers...

​​@@vrajdobariya8625Here,Passengers are supposed to understand the situation and accept it as those agents can do nothing like refunding money/transfering passengers to another airlines plane/undo the canceled plane cause they have no powers like that to do this things dudee... If there was another flight of airindia xpress on the same day on same route then they can shift those passengers in that aircraft

@@Aryaman_Sony_ That's the responsibility of the airlines to refund. Customer is supposed to suffer then be super understanding too???

@@PS-eu2lb dude yes airlines have responsibility to refund but the people at gates and counters of the airlines can't do anything soo yelling at them won't help a bit... customer should understand the problem and wait untill the weather conditions get better or call customer care of the airlines to get refund as customer care can refund your money only not those gate staffs

Flight should not be cancelled if you have given boarding pass to passengers this is the first time ever

So the money and time of the passengers are joke

Bhai achcha hai tu comment nahi karta hai mat kiya kar. Railway aur aviation industry cancellations ke name par millions rs per interest khati hain. Jaise har emergency situation ke liye norms follow karti hain vaise hi ek fund maintain karna chahiye jisse ki unka payment turant wapas kiya ja sake. Bahot se students , gareeb log aur jobless log train aur flight ke refund ke chakkar me dusra ticket karne ke liye logon se udhar maang ke karte hain. Bhai aur teri tarah yahan angreji me bakXxodhi kar sakta tha par isiliye Hindi me likha hai taaki max log tak baat pahuch sake.

Bhai dubara comment mat karna

so explain why in the US where cancelations are more common due to the weather are 99% of the time handled well by the airline? The airline will always reimburse flights and hotels if necessary. This an air India only issue

Backup flight? Do you realize that these are not auto's but airplanes which are very expensive. Will we be willing to pay 2x fare? Also, mostly it's weather which causes issue and not some airline fault.

@@mdzaid5925 Also remember people are not paying the fare for an auto ride too. If they can afford a bunch of planes, they can surely afford 2-3 more just in case they need it at some moment. The weather is not gonna be gloomy throughout the day for them to reschedule it to the next day and other airlines too might have made the same decision. It's nothing new with Air India Express/Air Asia India, they don't care about passengers and there was numerous occasions too where they were found to be guilty.

@@mdzaid5925 lol if the airline is going to cancel a flight they must reimburse passengers for the next flight and hotels if it’s the next day. this is standard procedure in the US and EU. only an issue in India

Oye brother, no need to be embarrassed, it's all over the world everywhere there are glitches in all the airlines, do you think delays happens in India only, you are wrong in every country they face the same issues.

nah bro, the agents can atleast provide a reimbursement lol, u can never take side oof one party, ofc the passengers shouting were bad, but look into the other side as well

True

full credit not credit .... but still great job by tata... lagta hai tata ka fan ho.... agar tata tumari gaan phe rod se maar ke laal karkare bhi tum bologe bhaie TATA best hai... ase bhi gandu log hote hai..