We bought our motorhome from Dolphin in Hampshire and they were absolutely brilliant. They have messaged us a few times since to make sure everything was ok and did we need any help with anything. The service and after service has been fantastic. Would highly recommend to any one

We had the same problems (Yorkshire Caravans at Bawtry), the service and aftercare is disgusting. Bought a brand new caravan, awning and all the gubbins to go with the caravan, paid for storage. First trip away fridge nearly on fire, second trip away water bowling through the front window, third trip electrics for towbar not working (last people to tow it were the dealers taking it from workshop on to storage), forth trip away no water of any sorts as pump was not working. Out of our 83 days ownership it spent 65 days in repair. After the leak incident we asked for a refund on the basis that the van was not fit for purpose, this was rejected as they had repaired it...same with the pump incident. My advice to you is....if your new van develops any problems then do not let them fix it..get a refund at that stage because they will con you out of your holidays while they take weeks to repair what should be a useable vehicle. BUYER BEWARE, according to Yorkshire Caravans you have no consumer rights...they are well practiced in avoiding liability for faulty goods.

To Tourin and Chillin, pleased to hear that you seem to be sorted. Much happiness tourin and chillin for the future!

We've been in the market to buy a motorhome this past couple of months & have visited numerous dealers in the country. General customer service has been shocking, especially considering we've been ready to buy as soon as we see the one we want. Some disinterested, some rude, some bullies etc. We eventually decided on one from a Yorkshire dealer who face to face promised a new Habitation check, new Mot & full service before us collecting some days later. We came away & asked if they would put that in writing & then we would pay a hefty deposit immediately. Guess what, we never got those particulars in writing, all we got was. 'The van is what it is, do you want it or not' So we took it that we couldn't trust them & we continue to look for another. It must be said, that there have been two particular dealers that have been fantastic in all ways, they just haven't had what we're looking for.

Shame you had a bad experience with them, we purchased from them in Feb and they bent over backwards for us, we had multiple visits not knowing what we wanted and they was patient with us and helped guide us to the right van in the end. We had a pdi and run through inside as where they do all handovers, straight after it’s valet. I had a issue on the way home with the van, nothing to do with them and they have put it through warranty without me even asking as I thought it would have been my issue not there’s Thought I’d put my experience as I was very pleased Sometimes we get a run of problems like you’ve had, hopefully you’ll enjoy your van now

I know you don't want to come across as complaining, but it's so important that you tell people about your experience. You are spending a lot of your hard earned money and it's no too much to expect a good experience. Let's also give a shout for the good dealers - TMD in Wythall for me, and let's hope everything goes well for you both from now.😃

We bought from Premium Motorhomes in Doncaster and they were excellent. Full working handover and immaculate presentation.

Great video, well done.

I am absolutely amazed that in this day and age with the power of social media that companies are not more savvy on how deal with the general public. Bad service goes viral and if I see somewhere I was thinking of dealing with gets bad press I avoid them. It’s the same with eBay the first thing I look at is the feedback.

sounds like a horrific experience I had with Barrons liesure. Got an Elldis firestorm off them brand new-one of their special editions. one week in and the side lockers fell off the roof. They had been screwed into the roof board and no brackets. The van had to be sent back to Elldis to be sorted-on a low loader which they expected me to pay for. I refused citing the sale of goods act. They took the van back. Two weeks later we had arranged to go to Cornwall in the van so I drove to the garage to fill the tank. as I drove to the garage , a series of lights came on including engine warning lights. I turned round, went home and rang Barrons. This van was now four weeks old, we'd done less than 300 miles in it and was going wrong again. Cutting a long story short, Barrons shied from responisbility, told me to take it to their service dealer in Preston- Glanden motors which I did. On the way there the speedo went, the tacho went and it went into limp mode. I literally drove there at 14 mph and it took two hours. when I got the van onto their compound the engine died. anyhoo, an hour later a chap came to me and said "bad news. Its catastrophic engine failure, needs repacing and purgeout is on shutdown for six months. Rang barrons, they wanted me to bring it to them but I pointed out it was undriveable. they then basically told me to **** off. So I rang the finance company, told them I was rejecting the van as it wasnt fit for purpose and what had happened and Barrons didnt want to know. The finance company went balistic, read barrons the riot act basically threatening to pull any future finance from them.. Then got asked to go in, ended up being offered the van I originally wanted- the bessacar E437 which was 7K dearer and as a "sorry" for what we'd gone through could have it at the same as the elldis. I accpted, was also given 5 year warranty and 500 pound cashback for the loss of our holiday. The e437 was brilliant til I sold it but its a lesson in how these firms take your money but dont give good customer service. BTw- just subscibed as I found you by accident. Much respect- Kenny

Hi just watched your video you state you.losr a few hundred pound. In 11 months off a well known dealer we have lost fifteen thousand. We brought a 2020 motorhome for sixty thousand need to sell back to dealer for medical and health reasons but they found a damp reading of 46 in 2 areas even though 11 months ago 2 months prior to purchase when we was told 2 days the damp report only stated 14 and 15 . Unbelievable we have looked after our van and followed all cleaning instructions. We are devastated fifteen thousand pound lost in 11 months. Hope this makes you feel a little better. All the best will continue now to watch your channel.

Never part with money until you have checked everything and get finance ,you have more rights

1:01 If that's the attitude of your supplying dealer god help you when you need some warranty work done. If you want a fantastic caravan/ motorhome dealer give broadlane in alchester in the cotswolds a ring fantastic people & service. Hope all goes well for you anyway 1:32 ay 😊

Hi its a auto trail imala 615 on a 20 plate. The dealer to avoid is DON AMOTT LEISURE i beleive the vehicle to be back up for sale in less than a week.

Same as us we ordered a new Warwick xl couldn’t get me one 3 months later ended up buying a new autosleeper Broadway EK so we didn’t loose our deposit 2 weeks into ownership leaked in through window then noticed light from outside bleeding in had to go back to factory for trims on walls also floor delaminated had to be pumped full of resin made a mess big humps in floor and new awning light hanging off and damaged the rear panel 6 months later they gave me a new van changed over battery to 100amp and didnt put new terminals on properly then damaged habitation door 😡

Wishing you nothing but good luck, but wondering how your going to get it registered if it does not have Type approval yet? Are you actually aware of what Type approval is? It could be approved to be used on UK roads but that does not guarantee it can be used on EU roads and vice versa since brexit.

I'm guessing you've got one of the new Bailey Endeavours. If so, they look cracking vans 🙂

Bloody hell, ive been in tbe trade for 21 years thats shocking and never heard of stock being delivered befire type apprival either thats inept from the manufacturers and dealer

Was it Yc lesuire or Yorkshire caravans are they are different just for you to make it clear thanks

I would have been off like a shot being treated that way. After service will not be good be prepared 😢😢😢😢

Am i missing something here,but what van did you purchase?

Which branch of Yorkshire Caravans was this?

Glad you’re sorted but I would’ve voted with my feet and not handed a penny over to them. If people keep buying from them they won’t change.

100% sympathy for what happened, but at the same time, take a kick up the backside for not checking Trustpilot because if you had you would have seen that 83% of their customers are dissatisfied with them.

If the service was as bad as you say, you should have walked away. I doubt they'll do you any favours when it comes to after sales service or warranty repairs.