Ok at this point, you guys are doing God's work and I can say that cause saving regular working people money is a blessing .Thank you.

Rule # 1 NEVER go car shopping alone! Take someone with you! #2, Take a break to use the bathroom (even if you don't have to) to absorb and clear your head. #3 Step outside with the one who came with you to discuss or to get some fresh air. #4 If you start feeling over loaded with info, see rules 2 and 3. This is just a short list.....

It’s so infuriating to see this…lol. It reminds me how ignorant I used to be, and makes me wonder how much I overpaid through the years. Thank you for what you do! It truly helps! 🙂

I used to get up and walk around when they had to go "talk to their boss". Made them nervous as hell thinking I walked out and they would come running to find me. Did it every time and always threw them off.

A few takeaways from someone obsessed with watching your videos for the last 2-3 weeks: 1. If she was ordering the car she shouldn't have filled out the credit application 2. She never asked what rate she was approved for or what her base payment was. She also could have come in with her own bank approval 3. She was helping Kimberly do her job for her by coming up with ways the extra products made sense. Kimberly didn't have to try hard with any objections bc there weren't many 4. She never asked what the cost of any of those plans were 5. She never tried to negotiate ANYTHING. Including add ons or MSRP 6. She was asking the dealer what she should do? Don't ask them for financial advice bc they will give you an answer that benefits their agenda 7. Ray and Kimberly really weren't even all that "sleazy" with the sales tactics. And for someone never in this environment before I bet it is a pretty typical experience. She didn't know she could negotiate. Since *when* can someone negotiate *anything* off a menu, which is something so familiar? Burger and fries $10.99, ok! No questions asked.

Never, ever, tell a salesperson more than what they need to know. Their job is to utilize information about you as leverage for their benefit.

Ray: "The customer is so nice. She has no clue what's going on." Kimberly: "Execllent."

When a car salesperson says, I am here to help you ! RUN

Years ago I was in the process of buying a Mustang. I took my Dad with me to make sure I didn't make any major mistakes. I found a car that I liked at a dealer in San Jose and we started "haggling" about the price. He had to "check" with his sales manager on every little thing. FInally, it came down to $50 difference. My Dad told me if he doesn't concede the $50 we're leaving. Well, we left. That same night we went to the Ford dealership in Los Gatos; walked in, made the deal at my price and I went home with a new car. Best part about the whole thing was the next day the original salesman from the SJ dealership called and said I could "have the car". My response was--sorry, you're too late, I bought my Mustang last night. Have learned a lot of watching your videos; am now in the process of trying to buy a new car after having my "old" one for 22 years and 200k miles on the odometer. Now, I'm taking my husband with me as moral support.

In 2016, I accompanied my in-laws to a Hyundai dealership to purchase a new Tucson. I couldn't believe my father-in-law was way more interested in how much the dealer would pay for his trade-in than the price he'd pay the dealer for the new car. Argh! I made the salesman an offer at 15% off MSRP. When he returned after talking to the sales manager with a counter offer, I said, "No. This is the amount we are prepared to pay for the car. Period. If you don't agree to sell it to us for that amount, we're sorry to have wasted your time." After one more visit with the sales manager, the salesman returned with a lower counteroffer. I said, "No, and truth be told, my folks are getting kind-of hungry, so while you make that clear to your sales manager we're just gonna go down to Chik-fil-A to grab a bite." And with that, we got up and headed out the door. No sooner had I helped my in-laws into my car when the sales manager came running out to stop us from leaving: He said, "If you are serious about buying this car at this price, come back after lunch and I'll have the sales agreement drawn up for your in-laws to sign." As we drove off the lot, my father-in-law said, "I can't believe you did that."

Bless her heart! She looks so nervous but she was so natural as well. More relatable!

I love how he stated that they never charge more than MSRP. When I bought my latest car that was the first price they quoted. I told them that I could pay full price anywhere and did not need their dealership. Since I was ordering the vehicle it took all emotion out of the deal and we got down to hard numbers. I already had bank financing so it was to the dealer to beat everything I already had done. These videos helped me negotiate a good price on the vehicle and get the one I wanted.

The first 7 to 8 minutes, she just walked into a free colonoscopy ! The car salesperson is just manipulating and appealing to her emotions. Great examples. You guys are the best consumer advocates ❤❤❤❤❤❤❤❤

Ppl never talk about the ones who can’t come in with a pre approval from a credit union either when it comes to buying cars some have to go through dealers and their banks for the best terms & rates

This is what I'm trying to make my wife understand. NEVER GIVE THEM AN IDEA OF WHAT YOU WANT YOUR PAYMENT TO BE! You just wanna know their price, their rate. If you say $600/month and they could get you $550 per month...do you think they are giving you $550/mo? NO! They are coming back saying they got you close to the $600 you wanted...$611 is best they can do, I mean "what's $11 really"?

Omg I learned so much from these role playing videos, I’m actually excited to go out and test the correct techniques and see what deal I can get myself. I was a girl who had no idea of what to ask and would just test drive, but now I feel more ready. As a girl who knew nothing about buying cars I feel empowered and ready to help me, family and friends not get taken advantage of. Excited to be that person to them, that I needed when buying a car.

So when I went to buy out my lease, this was about 3/4 years ago, I went into the finance office and as the manager did the paperwork I saw the price increase a little at a time. I told the guy, “hey why is the price going up when you’re not even adding anything to the paperwork nor are we negotiating price.” He looked at me all shocked and replied,” really? What was it at?” I told him the price and he did something to the calculations and brought it back down again. But it happened 2/3 times and I called him out on that. Is that a normal thing that happens to others or was this guy just super sleazy? And didn’t think I would notice?

Zack - great to see you have a social life. With all the great work you and your Dad do, I didn’t expect to see you had time for anything else (definitely respect the good work and apparent personal life balance).

Thank you! This is definitely a video series that EVERYONE should watch (unless you have too much money and just don’t care, which in that case, give me some.)

Great video guys! As the questions were being asked by Ray and Kimberly I was thinking to myself, "Don't answer that...you don't need that,,,Don't sign that....", over and over...

Kimberly and Ray were SMOOTH with it! I see how customers walk away without questioning much.

Wow! I can attest that I've been running through with all these tactics. I like how you went over the pushback you can give back to the car salesmen.

This is a GREAT video for a lot of people. You guys ROCK!!!! Keep up the good work guys!!

OMG!! This video is so helpful. Buying a vehicle is not so easy now. Thank you and I am waiting to see the part 2

This was me before I started watching YAA! This is a perfect example of how you get talked into a purchase at any car dealership. It's just too easy to get swindled if you're not paying close attention. You spend so long at a dealership that you're exhausted and just want to get out of there with a new car and keys in hand before you leave. They know that and take advantage of it, especially if they see you're a first-time buyer. I love seeing these roles played out as it happens. This video will save consumers from making the same mistakes and provide them with more confidence. Thanks YAA!

These role plays are excellent! Thank you !

I really like the interaction scenario between salesman and buyer but wish it went a bit further by including how to respond to questions all salesmen always ask when you first come in; do you have a trade in (yes, but when that should be brought up), will you be financing, do you have a down payment/how much--exactly how much information to tell the salesman prior to getting the OTD price. Any why do they want to know if car will be in a garage?

I saw nothing wrong with the video until I read the comments. This is perfect for me as I would have acted just like her and did not think it was a problem. Although I never would’ve agreed to pay near that much I still wanted all of those features so I am glad that I watched this all the way through.. I am now ready to start negotiating! As I do not need a car right now, but I want to shop while I don’t need one😁 I learned in one of your previous videos. Thank you for all you do guys!

Great videos. Here is what I say to myself when I shop for ANYTHING. I don't have to buy today and I can survive without THIS item. My wife of 66 yrs. does the food shopping because she can't live on rice and beans as long as I can. I'm not wealthy but I do own outright 2 houses,3 boats,and 3 cars. It works.

Settling on the price of the vehicle is always the first thing to do before the conversation goes anywhere else. Walk out if they give you a significantly higher monthly payment than they initially quoted you.

I'm glad that I found this channel. This was me getting my first car.

This is so good and spot on that it was making me physically uncomfortable to watch. I kept talking to the screen like I was watching a horror movie, "don't do it girl, it's a trap!"

I def want to see more videos like this showing what happens behind the deal and at the deal. It gives more angles to be a more informed buyer. I’m a huge car guy and know my way around negotiating but didn’t know how they market and angle those packages now. I’ve been offered some at buying my wife’s car but the prices were insane and even the dealer couldn’t ask me with a straight face lol

Another helpful video! It is amazing how much manipulation that goes on even though they seem like they really want to help you out.

Ray is so good. Such a seasoned salesman in terms of selling a vehicle. He took control of the entire conversation.

Incredible! Thank you so much! YAA more than ever is a channel worth recommending.

I've been watching for a little while and started noticing the gotcha moments and the don't say that lines . Very good job this is a highly valuable education .

You guys are terrific. Thanks a lot for all the effort on such a valuable content.

Thank you Lauren !!!Let's rush and Part 2.

I felt like saying no to everything.

Probably one of the most entertaining and education videos I’ve seen since subbing to you guys channel and I’m only 13:32 mins in 😂. And Laura did exceptionally well 👍🏽

You guys are a true blessing. I bought my first car last year and lost so much money. It’s truly sad how much these people prey and take advantage of young adults trying to make something of themselves. Next time I’ll be able to make a much better decision and save some money

Awesome video. I can’t wait to hear what the F&I sales pitch will be when I pick my car up, hopefully next month!!

🤣 nice slight of hand crossing out the lower deposit down and writing in the 6600 in its place. Now as a certified Ceramic installer it really drives me nuts when dealer sell some crap Amazon product to "protect their investment". And the clear coat does have to meet a specific standard. But, love the video and I'm waiting to see the next 2.👍

Thanks massively for these raw, realistic portrayals of car buying procedures. The real conversation approach helps to show what to look out for as red flags and how to find something that you're actually happy with, not just the dealership. If I can make a really big feedback request with these videos: please pause and interject on exact points of these conversations and point out what is happening, why it is good/bad, and what to do in these situations. You get these really nice inklings of red flag moments in these videos when a rep says "let's get you to sign the paperwork for finance check here", but to someone who hasn't financed before, it would be really helpful if the video paused and you interjected a quick blurb on why doing this impulsively is a bad idea. Same thing for any other points in these videos, of which there are a ton. Either that, or a sector at the end when you just recap the interaction and pinpoint the specific parts that are crucial to talk about them. I do honestly think interjecting in the moment is more likely to leave a lasting memory, so that when a similar phrase gets uttered by a salesman at the actual lot, your brain can click on and pull up your point on what to watch out for. Either way, the raw scenarios are beyond fantastic and much better than just bullet point how-to scripts alone, but I think these videos can absolutely solidify a sense of comfort if we had those interjections. Thanks again!

We have all heard these lines you learn from every car you buy… never been more mad in my life than to find out my 35k car didn’t have floor mats haha

Thanks for having a great channel and all the great info!!!

Had a customer similar to this over the weekend. Loved it so much.

My Blood boils cause I went through this , these people just add everything in your loan with out even asking you ... ugh these people are snakes

OMG I feel so betrayed at the 12:50 mark lol. But nice to get a reality check as I continue to educate myself on the buying a car process! Thanks a lot for this video.

Why you guys do not have more subs is mind boggling. Especially in this time and age of trying to purchase a brand new vehicle. I am just glad this channel popped up on my feed. It was the "5 Things that Makes Dealerships Mad".

Thanks for the preview. I'm shopping for a different car. Also, no OTD price, and a lot of add ons in the F &I office. Thanks for the things you have taught me, guys

Well done 👍✅ Laura! I've been in that position a few times! VERY accurate depiction of sleazy practice by the dealership!

Years of doing my homework with channels like yours and others for a couple years preparing to finally buy a new car once the market got better and just got a great deal on a new mazda with 2.9% interest. Had an amazing dealer and steered away from guys like this. Played my cards right and now I'm happily driving my first ever brand new car!!

Pretty excited to see the next video. Looking forward to Ray and Kimberly's face cracking once Laura is coached up. lol

I love customers like this. Lay downs in the showroom and the box.

I knew someone who tried selling cars, and for him, he quit. He said that he didn't have the heart for ripping people off. Never trust politicians or car salesmen.

This is why I absolutely hate stepping into an auto dealership. I usually buy private party or go through fleet sales.

OMG, it helps me a lot. I was supposed to learn this before going to the dealer I'm just busy looking at the car but I'm too late to fix it. I already got a car but not sure I have a good deal. I do the same things as this video. thank you for your video that shows reality!

Wow it’s sad because I was her when I got my last car. Wish I had seen your videos sooner. ❤️ thank you

Thank you all so much for putting this videos together ❤️❤️❤️🙏👍👌

I just started watching these videos. LOVE them! Ray sounds alot like the guy in "Princes Bride." Inconceivable!

This channel is god send. They giving you the info RAW the way it is. Please follow their videos and knowledge… they can save you a fortune from those dirty stealerships!

Such an amazing video and it felt real. I've learned so much from this channel 😁 my next car buying process will go a lot smoother 😏😋

I would love to have you guys in my pocket when i go to purchase my next vehicle. I get sooo intimidared by those dealership guys.

Wow I need you guys to do a play by play on this PLEASE!! Complete with your ESPN headsets!!

I think most people can handle the salesperson, but the finance manager is a whole other beast, and Kimberly did a great job representing how they try to sell you on these back-end products.

Down the road…outtakes n bloopers please. Assuming y’all made any. 😜😛

"The keys are on some fish's nose right now"💁🏼‍♀️😂😂😂

I love this channel because it certainly arms folks with the right info. It also exposes a lot of the tactics used at dealerships. The more I watch them, though, the more I’m likely to just go directly with Tesla, order online, and never have to talk to anyone. I prefer limited options and just completely avoiding all this garbage. I hate to say it but, in the future, there will really be a lot of sales folks out of work because of stuff exactly like this.

these videos are great and you guys amazing for these tips and videos! thank you!

You guys both have an infectious smile

Thank you so much for this, and hard work! this is better than watching a scary movie. Very eye opening

This vid was beyond excellent! Thank you!

This was great. The way you did the low camera angles when you were pressuring her and reeling her in was intense

I ALWAYS go with my own bank approval. They hate customers like me. I have a price in my head and I don't pay a penny over msrp

Interesting they go for the monthly thing. I checked out a car yesterday and they ran through me with this, and it seems to be the same strategy. I went in without any intention of leaving with a car. But damn I'm glad I didn't do anything

you guys have the absolute best videos out there. you've saved me thousands.

Yep and this is how the get you. When I buy a new car I already know what specific options I want and there is nothing the dealership can do to change my mind. The extended warranty I will get through my car insurance. Tire and paint protection I will pass

What a suspension movie with best actor and actress!!!! So realistic and informative. Thanks for your hard work for public. Thumbs up and subscribe.

Crazy scary how accurate this is.

Very entertaining and thought provoking. I also watched the video where she plays the role of the smart customer.

Awesome channel, the people are so enjoyable and you learn a lot. This is the kind of thing you SHOULD learn in school, haha

I never realized how much you also get screwed in the finance office. I’m thinking back to all the cars I bought and a lot of the times I was screwed was on there. Maintenance plans and GAP. Wow I overpaid.

Good old “nothing over MSRP” MSRP = $33k out the door $47k+…. 🤦🏻‍♂️. I like the series idea but I do think you should have concluded the sales pitch in the video and explained what actually happen.

Omg...this was me...every step...I have learned soooo much here...thank you for sharing this...omg

Love this. The customer ruled this deal from the get go.

I remember getting ripped off by Toyota dealer. He said I should pay extra for used car certification on my lease that I was just buying at the end of. I told him I didn't need certified used cause it was my car since new. Then he said oh wait I can give you lower interest rate if it's cetified used and then it won't cost you anything for certified used. But I think that was probably bs. I don't know.

Can you guys do a version of this where the vehicle selling price is MSRP but have ton of add ons? Dealers have ton of add ons these days and always say “we can’t remove them” even you factory order. Thanks!

I have seen so many car deals go down this path. "not more than 7-8 years" means 6 years 11 months to many dealerships.

This would explain why I was pressured to use the dealership financing instead of my own lender/approval. They tried telling me they can't work with my lender and needed to use theirs, so I said no, I'll use my approval at a different dealer.

The dealership people should be ashamed of themselves. Laura could be the age of the manager's granddaughter. No conscience there.

Thank you for the video. Blessings to you.

Bought a car last month, did my own math before I went in. I knew putting down xx$ on a xxx$ car would leave me a $300-325 payment for 42-46 months. Course they played with all the numbers, tried to load in a bunch of crap extras and hide it by switching the loan from 48 to 72 months without saying anything. He just hoped I would sign after seeing $302 per month in big numbers. Paint protection, interior stain protection, road side assistance, extra warranty, etc.....Must have been about $5000 worth of useless junk, plus extending loan 2 years would have added on a bunch of interest. Told him no way, take it all off and do it for 48 months like I asked. Right away he said they could take $1000 off the warranty, so that just shows you how much profit they make off selling you this, they can cut $1000 off and still make money. This should all be illegal. After him wasting 30 minutes of our time playing with numbers trying to hide oversells we finally walked out with $292 for 48 months at 1.9%, just where I expected it to be.

What do you know, I'm getting a Subaru. I'm expecting delivery later this summer. This is helpful. Thank you. :)

Fun fact : where I live , Subaru finance terms are 24 36 48 and 60 months @2.99% 3.99% 4.99% and 4.99% APR. I feel like this is much more reasonable than Toyota with 36 48 60 72 and 84 months terms @6.19% 6.49% 6.49% 6.69% and 6.69% APR. I’ve been looking to build a BRZ or a GR86.

I wish one of you could help come with me to buy my Prius! Your role playing is very helpful!

Come on Gotcha Motors! I would expect a 50,000 dollar market adjustment, 5000 in add-ons, 2000 dollar friends and family plan, and window etching for 1000!

My favorite line, "Laura, who you just met, yeah, sweetheart, has no clue what is going on. OH, Excellent!" I wonder how many times a day this exact conversation happens at car dealerships.

I want to see Part 2! 👀