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Пікірлер
@Eric-hu1mb 8 сағат бұрын
Mine doesn’t have a next button what do I do
@Eric-hu1mb 8 сағат бұрын
Mine doesn’t have a next button what do I do
@atomicguitar1108 10 сағат бұрын
You best bet I will not reinstall windows after I find my recovery key somehow
@ImNotFury 14 сағат бұрын
this offical channel?
@aakashak2503 17 сағат бұрын
Hello my account has been locked since 2 days and there is no Next button too... It just shows compliance link ... and I need that account access within 2 days because I have csd internship in cognizant and final assessment is within 4 days. What should i do? There is no response from anyone
@MicrosoftCustomerSupport 17 сағат бұрын
Hi there. Your comment caught our attention. We've noticed that you're having problems gaining access to your account, which has been locked for the past two days. We know how important it is for you to resolve this issue immediately. We'd love for you to help with this. For us to isolate the issue further, allow us to ask several questions. • What is the status of your account if you sign in here: msft.it/6054Ydy8n? Please share with us the complete message error you received. • Are you using a personal, work, or business account? • Have you tried to submit the reinstatement form by using this link: msft.it/6055Ydy8X? We look forward to your response.
@MeYou-cx8kw 18 сағат бұрын
It showed a "Try Another Verification Method". Good job, Microsoft!
@Dorahub88 23 сағат бұрын
Why you guys are locking accounts without any reason just why ????? I can maintain my security properly even there is nothing suspicious!
@MicrosoftCustomerSupport 18 сағат бұрын
Hello, there. Thank you for reaching out to us, and we apologize for the delay in our response. We understand the urgency of recovering your locked account. Rest assured that we'll do our best to help. Since the issue you have is quite sensitive, we will be asking some information like screenshots, that may contain some personal information. With that, if you have a X (Twitter) account, we will ask you to message us on X at @MSHelps. We will wait for your reply.
@Dorahub88 18 сағат бұрын
@@MicrosoftCustomerSupport I cannot able to inbox you cause I don’t have a verified x account, please tell me a another way to reach you and two microsoft accounts of mine are locked without any reason these are getting locked and whenever I am trying to unlock my account from “microsoft live accounts” they asking my number for verification and I gave but they are saying number cannot be verified which is the most annoying part please help me 🥲 From bangladesh !
@MicrosoftCustomerSupport 17 сағат бұрын
Thank you for getting back to us and for the additional information you have provided. We feel how important it is to get access to your account the soonest possible time. For us to see what else can be done, may we know if you have a verified Facebook account? If yes, you can send us a Private Message at Microsoft. We can continue our discussion there. We'll keep an eye out on your response.
@praveen513 Күн бұрын
Oops the language is chnaged from English 😢 i wish there was a separate channel for non-english videos.
@Elwasongaton Күн бұрын
Hablas español?
@rushabhmehta2171 Күн бұрын
Is this on device , or on cloud ? What about email privacy ?
@AbdullahAftab-qv1lf Күн бұрын
My account got locked for no reason. I just got a new laptop and i created a new account Microsoft account like 3-4 days ago so i dont have enough information for recovery. On the information website after i fill the form its saying you didnt give enough information. Also there is no next button so i cant even receive the code on my mobile number
@MicrosoftCustomerSupport Күн бұрын
Hi there. Your comment caught our attention. We can see that you're having trouble signing in to your Microsoft account that has been locked. We highly appreciate you letting us know that you've already filled out the account recovery form and, you got a message saying sufficient information was not provided. We know how important it is for you to resolve this issue. We'd love for you to help with this. For us to isolate the issue further, allow us to ask several questions. • What is the status of your account if you sign in here: msft.it/6056YjR04? Please send us a screenshot. • Are you using a personal, work, or business account? • Do you have access to the security information (an alternate email address or phone number) to receive the password security code? • May we know if this is the form you used when you tried to submit the account recovery form at msft.it/6057YjR0f? If yes, please tell us the result message. We look forward to your response.
@AbdullahAftab-qv1lf Күн бұрын
Can you send me the email address so I can give you the screenshot and other information
@MicrosoftCustomerSupport Күн бұрын
Thanks for your response. Regarding your question, you won't be able to send us a screenshot through this channel, but you can provide us the exact error message that you're seeing when you log in here: msft.it/6053YjwJF so we can provide all the available workarounds for recovering your account. Also, can you please confirm if you still have access to the recovery email address or phone number you associated with your account? We'll be here for your updates.
@AbdullahAftab-qv1lf 22 сағат бұрын
Yes I still have access to the recovery email and phone number
@AbdullahAftab-qv1lf 22 сағат бұрын
Where can I email you that will make it a lot easier to give you all the information you need. Please give me an email address because I am not able to reply properly over here. It is not letting me post the thing the website says over here
@argjent2000 Күн бұрын
I tried to change the pressure sensitivity with this app but the whole layout for changing it doesnt even come up
@MicrosoftCustomerSupport Күн бұрын
Hi there! Thank you for sharing your concern. It appears you're experiencing some issues with changing the pen pressure of your Surface device. The pen pressure setting is a built-in feature in the Surface app. However, it seems you can't find it in the app. We're here to assist you further. To start, we'd like to gather additional information to better understand the issue. Kindly provide the following: 1. The exact Surface model you have. To check, select Start, type "System Information" in the search box, and hit Enter. Look for the "System Model" in the pane on the right. 2. The version of Windows installed on your device (Windows 10 or 11). 3. Have you checked if your Surface app is up-to-date? 4. Is your Surface Pen is still connected to the device? 5. To avoid repetition, please share all the steps you've taken so far to troubleshoot the issue. We'll await your reply.
@MicrosoftCustomerSupport 18 сағат бұрын
Hi again, We hope this follow-up message finds you well. We want to ensure that we have addressed your concern regarding the experience with changing the pressure sensitivity settings. If you still require our assistance, please don’t hesitate to reach out to us anytime. Have a great day ahead, and stay safe.
@cliff8290 Күн бұрын
microsoft yall aint even sending me any emails regarding my locked account!
@MicrosoftCustomerSupport Күн бұрын
Thank you for reaching out to us about your locked account. Have you reached out to one of our support teams? Could you provide us with more details, so we can provide you with an appropriate resolution? 1. What error message are you receiving when trying to sign in to msft.it/6058Yjzf0? Please provide us with a screenshot of the error message. 2. Do you have access to the security information, such as an alternate email address or phone number, to receive the verification code? 3. Is the Two-Step verification enabled on your account? 4. Do you still remember your password? Please do not provide. Microsoft will not ask for it. 5. Is this personal or work account? 6. Do you have any active Microsoft subscriptions tied up with your account? (Ex: Microsoft 365, Xbox Live/Gamepass, Skype credits/subscription)? 7. Have you filled out the Account Recovery Form: msft.it/6059YjzfF? If yes, what were the results? We’ll wait for your reply.
@cliff8290 Күн бұрын
@@MicrosoftCustomerSupportI’ve already done those, and yes I remember my password. when I tried to login it says my account was temporarily locked and I already did all of the instructions on what to do when its locked and now it is still locked. I dont know what to do anymore!
@cliff8290 Күн бұрын
@@MicrosoftCustomerSupport I have already done those! I even did all of the instructions you guys gave me on how to unlock it yet it is still locked until now. I already did the recovery and the compliance lock.
@MicrosoftCustomerSupport 21 сағат бұрын
We appreciate the information you have given us. We'd like to confirm if you have filled out the account reinstatement form. If not, please visit this article for more information: msft.it/6055YdEzz Keep us posted.
@cliff8290 17 сағат бұрын
@@MicrosoftCustomerSupport I tried signing in the link you sent me, but it still says my account is locked and I cant get a security code. Please help me! It has been locked for 2 days straight.
@dantepearl4186 Күн бұрын
Microsoft won't text me the code or give me the secondary email option like it's done for years. Instead, I'm forced to fill out the same regurgitated form which does nothing. Fix yourselves or I'll have no choice but to switch over all of my email to a new Google address.
@rebeccamcnabb699 Күн бұрын
Directions to my house: Go to Lake Charles and turn left. Now, do you know how to get to my house? Wanna know why? Because I AM SKIPPING important details like this guy is. Next video please. Sir, take some courses on how to educate people, please.
@rebeccamcnabb699 Күн бұрын
Dude, you cannot simply say, File. I do not have a File option. Do better for Pete's sake. You are teaching someone how to do something and you are doing it very poorly.
@davepete9537 2 күн бұрын
@Microsoft Helps I was having issue adding Named Location using IPv6, but when I used CIDR notation /64 I was able to add it. I am yet to test outcome of my actions. Is this the correct way to add IPv6 address for Named Locations or not. Please make a video regarding this as well. Thanks!
@Elwasongaton 2 күн бұрын
I have a question, i can buy Microsoft rewards points for money?
@MicrosoftCustomerSupport 2 күн бұрын
Hi. Thanks for reaching out to us. We received your question regarding Microsoft Rewards. Since you have us here, allow us to assist you. To answer your question, Microsoft Rewards points do not have any cash value and can only be used on the Microsoft Rewards Redeem page. In view of this, we encourage you to submit your feedback regarding this matter. You can share this with our Bing Feedback by going to this link: msft.it/6058YbFzE Your patience and efforts are greatly appreciated.
@Elwasongaton 2 күн бұрын
Thank you
@li_lily4x 2 күн бұрын
on the free version too?
@zainmuhammad3435 2 күн бұрын
thank you!
@hongmohong 2 күн бұрын
My Microsoft account is locked, how do you show that you are directed to a website of yours, but I did it according to the method in the video, but I didn't see the unlocking step 😭😭😭😭😭😭 I wasted 44.50¥ in vain, i.e. buying minecraft😭😭😭😭
@MicrosoftCustomerSupport 2 күн бұрын
Hi there. Thanks for reaching out to us. We understand that you need help to access your locked account. Please know that this is not the experience that we want you to have. We'll do our best to further check on your concern. For us to determine the right solution and recommendation, please provide us the following information: * Did you link a phone number and alternate email to your account? Do you still have access to this information, and able to get a code from Microsoft? * Which email address did you send email? * Have you already filled out the recovery form: account.live.com/acsr? Do comeback with the required information, and we would be glad to assist you.
@hongmohong Күн бұрын
@@MicrosoftCustomerSupport My Microsoft account has been banned for several days. I filled out your form but it still didn’t have the effect of restoring the account.
@MicrosoftCustomerSupport Күн бұрын
We appreciate your effort in submitting the recovery form. To provide some insight, the form is used as a final resort when a user has no other options to verify their ownership using any of the assigned security information on the account. To explore other options to unlock your account, could you please describe the exact error message you received when logging in? Have you received an option to verify using a security code, or have you received any messages advising you to select a link starting with msft.it/6055Yj3pt to unlock your account? We'll await your reply.
@hongmohong Күн бұрын
@@MicrosoftCustomerSupport XD
@MicrosoftCustomerSupport Күн бұрын
We appreciate your reply. To further assist you in unlocking your account, kindly share the recent details we asked for. This will help us determine our next steps. We appreciate your cooperation and will await your response.
@hongmohong 2 күн бұрын
My Microsoft account is locked, why don't you unlock it for me, I sent you an email, how is it a robot reply, Microsoft, I beg you to unlock my account for me, please
@VikashKumar-vi3cd 2 күн бұрын
Hello Microsoft My account has been locked and i am not getting any support from team .. please help
@MicrosoftCustomerSupport 2 күн бұрын
Thank you for contacting us regarding the issue with your blocked Microsoft Account. To assist you further, please respond to the following questions: 1. What error message appears when you attempt to sign in at msft.it/6057YbXv5? 2. Do you have access to your security information? 3. Is two-factor authentication enabled on your account? 4. Have you attempted any troubleshooting steps? 5. Is the account in question for personal or business use? We await your response to proceed.
@VikashKumar-vi3cd 2 күн бұрын
@@MicrosoftCustomerSupport I have the access to my email ID as well as my mobile number .. but I not receiving any code when trying to reset or signing in to my account... It saying to fill a reinstatement form which I have filled day before yesterday but did not get reply till now.. please help... It's for personal use
@MicrosoftCustomerSupport 2 күн бұрын
We appreciate your prompt response and providing details about the concern. Since you are not receiving a code, please access this link: msft.it/6053Ybwn1 and go to the option that shows "I'm not getting my verification code. What do I do?" then follow the troubleshooting steps provided. Also, is this the reinstatement form that you filled out at msft.it/6054YbwnG? We'll be here for your update.
@VikashKumar-vi3cd 2 күн бұрын
@@MicrosoftCustomerSupport I have filled the form already but no response from your side
@MicrosoftCustomerSupport 2 күн бұрын
We appreciate you informing us about the form you have already submitted. We suggest waiting for 72 hours, as that is the turnaround time for our team to review such matters. Additionally, please be advised to remove or delete your post containing your ticket number, as this information should remain confidential unless requested by support. Should you require further assistance, please let us know. We are here to help and guide you with any concerns regarding Microsoft services.
@PatRick-vm3vi 2 күн бұрын
There is no “next” button
@MicrosoftCustomerSupport 2 күн бұрын
Hello, your messages have been forwarded to us by our Virtual Agent for additional support. We understand that you are experiencing issues with a suspended Microsoft account. Recognizing the importance of this matter, we are here to assist you. To better comprehend your situation and provide the most suitable recommendations, please respond to the following questions: 1. Could you specify the error message received when attempting to sign in at msft.it/6057YbtLN? 2. Do you still have access to your security information? 3. Is two-factor authentication enabled on your account? 4. Have you undertaken any troubleshooting steps? 5. Is the account in question for personal or business use? We await your reply.
@MicrosoftCustomerSupport Күн бұрын
Hello again, Patrick. We hope that you got our message yesterday. We're sending this message as we noticed that you haven't replied to us about your concern with your Microsoft account. If you can provide more details, we can work on the resolution. Thanks again for contacting us!
@minecraftbro9752 3 күн бұрын
im locked in rn because the gmail i used no longer exists, and the recovery form says i dont have enough information to be sure its mine. microsoft please give my account back, i spend money on that account!
@MicrosoftCustomerSupport 2 күн бұрын
Hi! We appreciate that you reached out to us. We understand that you need help to recover an account you don't have access to the alternative email. We're here to help the best we can. To start, we need to verify a few details. 1. Can you tell us the exact error you get when you try to sign in to the account? 2. Did you already select the "i don't have these anymore" option? If yes, did it allow you to add a new security information or to fill out the recovery form? We'll wait for your reply. Take care!
@MicrosoftCustomerSupport Күн бұрын
Hello again. We hope you're doing well. This is a follow-up message and we just want to know if you still need our help on recovering your account. If you still need assistance, please don't hesitate to reach out to us so we can extend our help. Stay safe and healthy always!
@minecraftbro9752 Күн бұрын
@@MicrosoftCustomerSupport the error that i get is that my account has been locked and whenever i use the i dont have these anymore option they tell me to fill in a recovery form but i did that like 50 times and they still say i dont have enough information to confirm that its my account
@minecraftbro9752 Күн бұрын
But there isnt more information i can get
@MicrosoftCustomerSupport Күн бұрын
Thanks for the reply. We know how important it is for you to have access to your account. We can see that you have already tried to submit a recovery form multiple times, but your request was denied due to insufficient information. In line with this, do you still remember your account's password? (Please do not share your personal information and password with anyone, including us, to keep your account safe and secure.) If yes, let us check for all the available workarounds to recover your account. To do so, please follow the steps listed below: 1. Sign in here: account.live.com/proofs/MarkLost. 2. Select "I don't have any of these", then select "Next". After following the steps, please tell us where you'll be routed. We'll wait for your reply.
@-sara5994 3 күн бұрын
Hello, I want to log into my account, but I cannot. I do not remember well the personal information I entered. I have been trying to log in for a week, but I was unable. I called the support number, and they do not respond to the call. Please help.
@MicrosoftCustomerSupport 2 күн бұрын
Hello there. Thank you for reaching out to us. We understand that you're having difficulties with signing in to your account. We know the importance of resolving this matter, especially that we all use our accounts in work, school, or even for personal matters on a daily basis. We appreciate your efforts in trying to recover your account, as you mentioned that you tried calling the support team's number. Please allow us to take a closer look into this, so we can assist you accordingly and effectively. For us to do that, we'd like to ask these questions: 1. When was the last time you successfully signed in? Do you still know your password? (If you do, please don't give it to us. Microsoft will never ask for it.) 2. Do you remember associating an alternate email address or a phone number to your account? Do you still have access to either of these? 3. Does this account have any Microsoft subscription, such as Microsoft 365 or Xbox Live? We'd also appreciate it if you can tell us the exact message when you sign-in to this link: login.live.com/. We look forward to your reply.
@MicrosoftCustomerSupport Күн бұрын
Hello there! We haven't received your feedback, and we would like to know if you still require assistance with your account recovery. If so, kindly provide the information we recently requested, and we will be here to continue supporting you as needed.
@gabbycorbett 3 күн бұрын
not helpful at all. This was a huge fail!👎
@MrEditz111 3 күн бұрын
it doesnt fking ask for a number any more brother i hate microsoft
@bayareacali 4 күн бұрын
Thank you
@Interesthingstories 4 күн бұрын
Hello, I know these issues aren't typically addressed here, but for the past 1-1.5 years, all I can do is cry and constantly try, to no avail. About 10 years ago, when I was in the 2nd grade, my father created a Hotmail account for me to set up a Facebook account. I've been using this email since I was a child, and I created accounts everywhere with this email. I continued to use my email securely and without issues, but about 1.5 to 2 years ago, I woke up one morning to find that I had been automatically logged out of my account, and I was asked for verification codes. My account wasn't hacked. The password hadn't been changed. The same password is still in place, but because this email was created 10 years ago, I didn't know the recovery email, nor was I using the phone number from that year. I still don't have access to my account. Despite providing all the necessary information for the account, I am continually rejected with an automated response. I am not a robot; I don't remember every detail word for word. I am the only person trying to recover this email. Since I lost access to the account, no one else has logged in. Why do you keep rejecting me on the grounds of security? I can send you my ID. You can see the name and surname on the ID match the email address I cannot access. Since I lost access, no one has logged in, and no one else is trying to recover it because I am the owner of the account. Not being able to access an email address that holds my memories, my childhood, and my accounts makes me feel helpless and sad. Please read this message and help me. I have not given up on you so far, and I have consistently used Microsoft products. I want to continue using them happily in the future. Please help me regain access to my account.
@MicrosoftCustomerSupport 4 күн бұрын
Hi, there. We saw your message, and we understand you are having issues accessing your account as you no longer have access to the security information to verify your ownership. We appreciate your effort in filling out the recovery form, and we know how important it is for you to regain access to your account, especially since it contains a lot of your childhood memories. Since you have us here, allow us to check this for you. For us to further assist, we'd like to request the following details: - May we know the exact error message you are getting when signing in here: msft.it/6055YZLSU? Are you getting an unusual sign in error or a blocked account due to wrong password error? - If you still remember your password, can you confirm if you have an option to update the security information on your account? To check, you can click "I don't have any of these." Please let us know where you are routed after clicking it. We'll be here for your next message.
@Interesthingstories 3 күн бұрын
@@MicrosoftCustomerSupport Hello again, First of all, I am very happy to hear that you will help and thank you for that. When I try to log in, I get a message saying, "Help us secure your account," and when I continue, it asks me to enter the code sent to my email or phone number. Since I don't have access to either, I go to online verification and enter the information I remember, but I get automatically rejected. Unfortunately, I can't remember everything in detail, but you can understand how important it is for me to recover this account. I lost access to the account in Adana, Turkey, and we have now moved to Hatay. I try almost 2-3 times every month from Hatay, but I keep getting rejected. I am waiting for your help.
@Interesthingstories 3 күн бұрын
@@MicrosoftCustomerSupport Hello again, First of all, I am very happy to hear that you will help and thank you for that. When I try to log in, I get a message saying, "Help us secure your account," and when I continue, it asks me to enter the code sent to my email or phone number. Since I don't have access to either, I go to online verification and enter the information I remember, but I get automatically rejected. Unfortunately, I can't remember everything in detail, but you can understand how important it is for me to recover this account. I lost access to the account in Adana, Turkey, and we have now moved to Hatay. I try almost 2-3 times every month from Hatay, but I keep getting rejected. I am waiting for your help.
@MicrosoftCustomerSupport 3 күн бұрын
We know that this account is important to you. However, the best option that you need to do is to fill out the Account Recovery form that you already tried. To have a higher possibility of passing the Account Recovery Form, we highly suggest you review these tips: msft.it/6053YZA0S before answering the form. If you received an email that says insufficient information, we recommend that you try again, up to two times per day. You may find more information or have remembered something that will help. Once again, we appreciate your patience and efforts. We are always here to support and assist you with all Microsoft Products and Services.
@Interesthingstories 3 күн бұрын
@@MicrosoftCustomerSupport You didn't understand me, and once again I am disappointed. I told you that I don't remember the information, but you are still directing me to fill out the form. I was hopeful. I need access to my childhood memories and accounts. Please.
@Sangwal32 4 күн бұрын
How to undo it?
@MicrosoftCustomerSupport 4 күн бұрын
Hello, there! Thank you for reaching out. We can see that you need assistance on how to stop ignoring email conversations in Outlook. Don't worry; since you have us here, we'll do our best to assist you. Please know that you can only recover an ignored conversation if it is still available in the Deleted Items folder. To help you stop ignoring an email conversation in Outlook, please follow the steps below: 1. In the Deleted Items folder, select the conversation that you want to recover or any message within that conversation. By default, the Deleted Items folder is arranged by date. To change to the Conversation view, select Arrange By, and then select Conversation. 2. On the Home tab, in the Delete group, select Ignore. 3. Select Stop Ignoring Conversation. After selecting it, the conversation has been moved back to your inbox. Future messages are delivered to your inbox. We hope this information helps. If you need further assistance, or if the conversation is no longer in the Deleted Items folder, please get back to us. We'll keep an eye out for your message.
@MicrosoftCustomerSupport 3 күн бұрын
Hello again. We hope you don't mind us sending you a follow-up message. We're just checking in to see if you still need our assistance, as we have not heard from you after 24 hours. We previously provided you with steps on how to stop ignoring an email conversation. Please don't hesitate to get in touch with us once more if you need any additional help or assistance. Have a good day, and stay safe! Hello again. We hope you don't mind us sending you a follow-up message. We're just checking in to see if you still need our assistance, as we have not heard from you after 24 hours. We previously provided you with steps on how to stop ignoring an email conversation. Please don't hesitate to get in touch with us once more if you need any additional help or assistance. Have a good day, and stay safe!
@MicrosoftCustomerSupport 2 күн бұрын
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6001YbFF3 Thank you for your time, and we hope that you have a great day!
@DarkShadow_gamez 4 күн бұрын
Oh yeah and for those who came to the comments to check, dont waste your time on this tutorial its trash and it wastes your time
@DarkShadow_gamez 4 күн бұрын
Trash, useless. I cant sign into microsoft accs cuz I forgot my password and the phone number to recover it is old and the fucking questions are so trash and it never works. Fuck you micro soft, 0/10 Get a life, Apple better, chrome better. Now fuckoff
@LethalBubbles 4 күн бұрын
for when you want to pretend your computer has poor multitasking
@shu6368 4 күн бұрын
Hello ! i have a Surface Pro 9 my issue is that my pen slim pen 2 wont charge at my charging port in my keyboard and i dont know why i tried to press the shortcut button but the LED light wont flash how do i fix this it wont charge and the LED light wont on if i press 5 seconds on it and i did all i can but it doesnt on and work can anyone help me. thank you
@MicrosoftCustomerSupport 4 күн бұрын
Hi there. Thanks for reaching out. We understand that you have issues with your Slim Pen 2 that you use for your Surface Pro 9, as it won't charge in your charging port. Allow us to further assist you by asking a few questions: 1. Where was your Slim Pen 2 originally purchased? 2. Do you have warranty for your device? 3. Have you tried to reach out to Surface Support? 4. Is this a personal or work-provided device? 5. Which Windows build and version is running? To check, please press Windows key + R > type in winver > click OK. Feel free to get back to us.
@shu6368 4 күн бұрын
@@MicrosoftCustomerSupport my surface pro was purchase in Canada montreal last July and for the warranty my aunt purchase this laptop for me for my school work and i dont know and i didn't reach for surface support yet and this device is for my personal use and its running on windows 11 and am from the Philippines so this laptop came half way across the world i would love if theres anything that i can do to fix this pen
@MicrosoftCustomerSupport 4 күн бұрын
Thanks for getting back to us and sharing the info as we requested. Let's continue to work on this together. It's possible that your pen needs to have its firmware updated if it's not charging when using the Surface Pro Signature Keyboard or the USB-charging base. Here's how to do it: Connect your charging accessory to your Surface. Place your pen in the storage area. Select Start > Settings > Windows Updates > Check for updates, then install any available updates. Keep your accessory connected until the update finishes. You might need to restart your PC. For more info, you can refer to this article "Fix problems with charging Surface Slim Pen": msft.it/6054YZWOu Let us know how it goes.
@shu6368 4 күн бұрын
@@MicrosoftCustomerSupport hello i already tried it and still doesnt work do i wait for the pen to charge and by the way i disconnected my pen to my surface when i found out it wont charge but i will try again if the next update will come because my surface windows is up to date i will just keep you posted if this work in the next update thank you :)
@MicrosoftCustomerSupport 4 күн бұрын
We appreciate the information you have given us. Please keep us posted with the result, and let us know if the issue persists after the update. All the best!
@user-jj1se2hi9y 4 күн бұрын
now it is saying: Try another verification method That verification method isn't working right now. Please try another method.
@MicrosoftCustomerSupport 4 күн бұрын
Hello, there. Thank you for reaching out to us. We have seen that you are getting an error "Try another verification method" when verifying your account. We know the importance of resolving the issue and we'll do our best to help. We'd like to know if you tried using a different browser or device in getting the verification. If not, please use a different device and browser. If the issue persists, try using this link to troubleshoot codes: msft.it/6052YZiyQ. Let us know how it turns out.
@MicrosoftCustomerSupport 3 күн бұрын
How's it going? We'd like to check back with you on this case as we haven't heard back from you. Have you already tried the solution found under "I see a 'Try another verification method' message" posted on this link: msft.it/6055YZCDZ? If the issue persists, we recommend reaching out to our Account Specialist, as it will require account authentication to validate your account, and they also have additional tools and resources to assist you further on this issue. Please go to this link: msft.it/6056YZCDw, and type in "Talk to an agent". Click "Contact Support". Select Other products > Billing and account profile questions > Confirm > Chat with a support agent in your web browser, and confirm your email address. Make sure to get a Service Request number (SRX) or ticket number as your reference for your interaction with our support. Feel free to contact us again at your most convenient time if you need further assistance on this case. We'd be glad to continue assisting you. Take care and have a nice day! Regards.
@MicrosoftCustomerSupport Күн бұрын
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6006Yj3v8 Thank you for your time, and we hope that you have a great day!
@user-jj1se2hi9y 4 күн бұрын
when i try that it say: something went wrong
@idrayrux2511 4 күн бұрын
Does bitlocker prevent file destruction or unwanted installation of programs due to hacker attacks?
@MicrosoftCustomerSupport 4 күн бұрын
Thank you for reaching out to us. We understand that you'd like to know if Bitlocker prevent file destruction or unwanted installation of programs due to hacker attacks. We're here to provide you the information you need. BitLocker is a security feature that helps prevent unauthorized access to your system and data by encrypting your files and locking your computer. It is particularly useful if your device is lost or stolen, as it encrypts the entire drive, making it difficult for unauthorized users to access the data However, BitLocker does not prevent the deletion of files or the installation of new programs; it is designed to protect data by providing disk encryption. When BitLocker is enabled, it encrypts the entire drive and the data on it. However, it does not control the actions that can be performed by users with access to the system, such as deleting files or installing programs. It's important to note that while BitLocker encrypts the drive, it does not prevent the execution of all actions on the system; it mainly ensures that the data on the drive is protected from unauthorized access. Please refer to the article below to know how BitLocker protects your data: How does Windows encryption protect my data? msft.it/6050YZ54I Let us know if you have further questions.
@idrayrux2511 4 күн бұрын
@@MicrosoftCustomerSupport So, if that's the case, it's not very useful for desktops at home, and it doesn't prevent hacker attacks when a malicious .exe file is executed? such as requiring a password when proceeding with installation as a security tip.
@MicrosoftCustomerSupport 4 күн бұрын
Thank you for your reply. While BitLocker only encrypts the storage and its data, Windows Security/Windows Defender will help protect you from hackers, ransomware, virus or malware. We'd like to share these articles with you as your reference: Stay protected with Windows Security msft.it/6054YZg5o Keep your computer secure at home msft.it/6055YZg5U Protect your PC from ransomware msft.it/6056YZg5q We hope this information helps. Let us know if you have further concerns.
@MicrosoftCustomerSupport 3 күн бұрын
Hi, there. How are you? We hope this message finds you well. Just a quick follow-up to check if you received our last message providing you with helpful support articles on how to protect your device from hackers, ransomware, virus or malware. We do hope that things have been taken care of now. Also, we'd appreciate if you'd send us an update and if you still have any other Microsoft-related concern, we'll do our best to help you. Thank you and always take care.
@MicrosoftCustomerSupport 2 күн бұрын
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6009Ybuot Thank you for your time, and we hope that you have a great day!
@maheenasif4297 5 күн бұрын
When I enter my phone number to unlock it, it says ''Try another verification method'', without actually providing me with an alternative. I've had the account for just over a month. And it has not been in use for the last 20 days or so.
@MicrosoftCustomerSupport 5 күн бұрын
Hi there! Your comment caught our attention. We understand that you have been locked out of your account, and you're unable to unlock it because of the error 'Try another verification method' when using your phone number. Your effort in trying to regain access is greatly appreciated. Rest assured that we'll do our best to help. For us to determine what actions we could take, we'll need additional details. 1. Can you share with us the exact error message that you're getting when signing in here: msft.it/6052YZT0y? 2. Don't you have an alternate email address linked to the account? 3. Is two-step verification enabled on your account? 4. Have you already tried unlocking the account by filling out this form: msft.it/6054YZT0K? We'll wait for your reply.
@MicrosoftCustomerSupport 4 күн бұрын
Hi there! Is everything sorted now with your Microsoft account concern? Feel free to respond to us if you need further assistance with your case. Also, for us to better understand everything, it would also be nice if you'll answer our inquiries above. Thanks, and have a great day. -Liza
@santoshmandavakar5424 5 күн бұрын
thank you so much
@jasonlivingstone8421 5 күн бұрын
Absolutely devastated. Lost my account that I have used for almost 15 years after being force to verify and fill out the online form and with the correct answers, only to be told they can’t verify the ownership of the account. So much money and game time lost.
@MicrosoftCustomerSupport 5 күн бұрын
We understand about your situation. Losing access to an account you've used for so long can be incredibly challenging, and we know how important it is for you to get this recovered. Let us look into this, and we'll do our best to help. To begin with, we have some questions to narrow this down: 1. Can you still sign in to the account using your last known password? 2. Could you share the exact error message you're getting while signing in at this link: msft.it/6050YZRrn? 3. Do you still have access to the recovery email address or phone number associated with your email account to request the verification code? We'll closely monitor for your response.
@MicrosoftCustomerSupport 4 күн бұрын
Hello! Please feel free to inform us if you require further assistance with your Microsoft account-related issue. We would also appreciate it if you could answer the questions provided earlier to help us gain a better understanding of your situation. Thank you, and we wish you a wonderful day.
@RealOscarMay 5 күн бұрын
My surface pro X still isnt turning on :(
@MicrosoftCustomerSupport 5 күн бұрын
We’re truly sorry to hear about the trouble you’re experiencing with your Surface Pro not powering on. It’s important to us that our customers enjoy their devices without any hiccups, and we appreciate you reaching out for support. There could be various reasons why the Surface won't turn on, and it could be a hardware or system-related concern. To ensure we provide you with the most effective assistance, could you please confirm the specific model of your Surface device? Additionally, it would be helpful to know what you’re currently seeing on the screen, if anything at all. Understanding the recent changes made to your device can also offer us some clues. Did you happen to install any new updates, drivers, or programs or make any hardware modifications before this issue occurred? We’d also like to learn about any troubleshooting steps you’ve already attempted. This will help us avoid repeating suggestions and focus on new solutions. Lastly, have you had the chance to try all the troubleshooting methods outlined in the article: msft.it/6051YZRTV apart from the steps we provided, to which you commented? Your feedback on these steps will be invaluable in guiding our next course of action. Thank you for your cooperation, and rest assured, we’re here to get your Surface Pro up and running again.
@MicrosoftCustomerSupport 4 күн бұрын
Hi there again, How are you? We've sent this follow up message to check if you still need assistance with your Surface Pro device. We recently sent a message to provide possible reason why your Surface won't turn on And we asked some questions for us to determine the best course of action we can provide. We also provide an article link to tried to troubleshoot the issue you encounter. We hope everything has been sorted out. Feel free to get back to us if you still need further assistance so we can utilize available resources to help. Have a great day and always keep safe!
@RealOscarMay 4 күн бұрын
@@MicrosoftCustomerSupport I have tried everything you said and everything on the website but it still won't turn on It's a surface pro X SQ1 with 8gb of ram
@MicrosoftCustomerSupport 4 күн бұрын
Thanks for the update, and we appreciate your effort in trying everything in our support article. To help us pinpoint the exact problem, could you please provide us with the following details? 1. When you attempt to turn on the device, is there absolutely no response, or do you see a power light but no display? 2. Regarding the power connector, is there no light indicating power, or is it flickering in any way? 3. Besides the solutions mentioned in our article, have you explored any other methods to address the issue? Your cooperation is greatly appreciated, and we'll await your response to proceed with the necessary steps to resolve your concern.
@RealOscarMay 3 күн бұрын
@@MicrosoftCustomerSupport hi thanks for the response 1. There is nothing in the screen, and no sound. As far as I’m aware, there isn’t a power light in the surface pro x 2. the light on the power adapter is solid white when it’s plugged in, just like normal 3. I have tried to connect an external monitor, tried waking using the space bar on the type cover, and all the combinations of buttons mentioned in the video
@maciejcygan5143 5 күн бұрын
What a shit for influencers xD
@Velvezz 5 күн бұрын
It keeps telling me to use other methods, wtf is that Microsoft
@MicrosoftCustomerSupport 5 күн бұрын
Hi there! Our apologies for the late response. It appears that you need help unlocking your Microsoft account. However, it keeps telling you to use other methods. We understand the importance of accessing your account because we all need and use our accounts at work, school, to connect with people important to us, and even for some personal matters on a daily basis. Allow us to assist you to unlock your account. We recommend using any phone number to request the security code. The phone number doesn't need to be associated with your account, and it doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. In addition, you may also try clearing the cache and cookies of your browser, as browser stores all sorts of temporary data on your device, and sometimes this data can become corrupted and cause this error to occur. Let us know the result
@Velvezz 5 күн бұрын
@@MicrosoftCustomerSupport already tried it, not working. Thanks for replying
@MicrosoftCustomerSupport 5 күн бұрын
We appreciate your efforts to troubleshoot the issue. To continue, here are some additional workarounds to try: *Try using a different browser, or open a private or incognito tab, which can help bypass any issues related to browser extensions or cookies. *Switch to a different network if possible, which can help if there are IP-related issues. For example, if you're currently using Wi-Fi, consider switching to mobile data. Please give these suggestions a try and keep us informed of the outcome.
@Velvezz 5 күн бұрын
@@MicrosoftCustomerSupport still not working
@MicrosoftCustomerSupport 5 күн бұрын
Thank you for your reply. To assist you further, could you please confirm when was the last time you successfully accessed your account? Meanwhile, as we continue to investigate the situation, we recommend waiting at least 24 hours and then checking if you can proceed with verification. We appreciate your understanding. Please keep us updated on the situation.
@AlyssaEastman 6 күн бұрын
That did not help
@LyLy-lb2cd 6 күн бұрын
I signed in my microsoft acc and did like your video but it said that No BitLocker recovery key found for this device. CAN You help me and tell me what to do
@MicrosoftCustomerSupport 5 күн бұрын
Hi, Lyly! We apologize for our late response. We saw in your comment that there was no BitLocker key when you signed in to your Microsoft account. Rest assured that we'll do our best to help you. We'd like to know more about this so we can address all your concerns. Please answer the following questions to help us isolate the issue further: 1. Is this a personal or company device? 2. What is the exact error message you are getting? 3. Were there any changes made before you got the issue? Like a BIOS update or hardware replacement. We'll wait for your reply.
@MicrosoftCustomerSupport 4 күн бұрын
Hi there! We're hoping that your Microsoft account concern is already resolved since we didn't hear back from you. If in case it's the opposite, then don't hesitate to let us know so that we can help you out further. Thanks, and have a great ahead.
@ZeroStorys 6 күн бұрын
Costumer saport just ended the call right away after I waited for an hour WTF
@MicrosoftCustomerSupport 5 күн бұрын
Hi! There. Your post caught our attention regarding your concern about the Copilot to use for meeting. Let us further check your concern and sort things out. Just want to confirm if you call the support team again after they ended the call? We'll wait for your reply.
@ZeroStorys 5 күн бұрын
@@MicrosoftCustomerSupport yes I had problems with being unable to login to my Microsoft account and wanted assistance but the person picked up then hanged up as I heard a pickup then a hangup
@MicrosoftCustomerSupport 5 күн бұрын
Thanks for clarifying your concern with accessing your Microsoft account. Since you already have us here, we’ll try our best to assist you. By the way, we appreciate your efforts in contacting our Microsoft Live Support team, and please know this isn’t the situation we wanted you to experience. Please also know that when it comes to Microsoft account recovery, we’re following the same process. Let’s take a closer look into this so we can assist you accordingly. To get started, please provide the following: 1. Can you please provide us with the complete message you’re getting when signing in to your account through this link: msft.it/6050YZXZs? 2. Do you still have access to the security information (phone number or alternative email address) associated with your account? 3. Does your account have two-step verification enabled? 4. What steps have you taken to recover your account? We’re looking forward to your response.
@MicrosoftCustomerSupport 4 күн бұрын
Hello again. We hope you don't mind us sending you a follow-up message. We're just checking in to see if you still need our assistance, as we have not heard from you after 24 hours. We previously asked you questions to help us isolate the issue with regard to your account concern. If you're prompted to fill out the account recovery form, you may check out the tips on recovering an account through this link: msft.it/6056YZs4O Please don't hesitate to get in touch with us once more if you need any additional help or assistance. Have a good day, and stay safe!
@MicrosoftCustomerSupport 3 күн бұрын
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6000YwzTQ Thank you for your time, and we hope that you have a great day!
@J_i9r 7 күн бұрын
Hello Microsoft team, two days ago I created an account in Microsoft because I needed it in the game Minecraft.. So I created the account and the account was created like every time, but today I had a problem.. Minecraft has logged me out of my account because my account is blocked. When I go to the account to type the security code because it is blocked.. it says to me “An error occurred” or “This verification method does not work now. Please try another method” It only shows me the “View More” option, there is no other option... So I want a solution to this problem to recover my Minecraft account.. :(
@MicrosoftCustomerSupport 7 күн бұрын
Hi! We understand that you are having trouble with logging in to your Microsoft account and received an error that it was blocked. No worries we are more than eager to help you. We understand that when you tried to use a verification method it’s not working. We’ll just ask a few questions to isolate your issue: 1. Can you still remember your password? (If yes, please don't provide it to us due to account privacy. Microsoft will never ask for your password.) 2. Is the Two-Step Verification enabled? 3. Do you have access to the security information (alternate email address or phone number) to receive the password security code? 4. What is the error message received when signing in to msft.it/6055YkNJL? 5. What are the other troubleshooting methods you already tried? We’ll wait for your response.
@J_i9r 7 күн бұрын
I tried a lot in the account, but now I have really given up.. In short, the problem I have is that there is no other way to receive my security code or verification code after I enter my phone number.. If there was another way, my problem would have been solved, but unfortunately I tried every method and there is no way. Anyway...thank you :( :(@@MicrosoftCustomerSupport
@MicrosoftCustomerSupport 7 күн бұрын
This is not the experience we want you to have, and we don't have to give up on you yet. We just want to confirm, have you already tried clearing your browsing history and cache? How about using other browsers? Also, since this is a verification issue, we suggest trying this link to troubleshoot this issue: msft.it/6056Yk4Om Just let us know how it goes!
@MicrosoftCustomerSupport 6 күн бұрын
Hi! Hope you're doing well upon receiving this follow-up message. We're just checking if the issue you encountered in recovering your Microsoft account has been resolved by the options we provided in our previous message. Alternatively, you can utilize the Account Recovery form by visiting this link: account.live.com/ACSR . This form serves as a last resort for users who are locked out of their accounts without any means of verifying ownership. Since you’ve already followed the steps mentioned, the next available option would be to create a new account. For effective use of the form, please refer to the advice provided in this article: support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 As we have not heard back from you, we would like to know if you still need our help. If you do, we sincerely how you net back to us so we can utilize all our available resources in helping you.
@J_i9r 6 күн бұрын
Hello Microsoft team, Yes, I wasn't in contact with you yesterday because something happened to me, so I apologize for that... As for the account, I haven't tried it And that link you sent me.. I will try it When something happens in my account I will tell you.@@MicrosoftCustomerSupport
@Rdr2highhonnor 7 күн бұрын
Bruh my account is blocked for no resson and i now lost it thanks alot micrsoft. FUCK! AND NO I DIDNT SEE A NEXT BUTTON. I DIDNT SIGH IN TO MANY TIMES. NOW AM STUCK FUCKING STUCK WITH MY GAMES ACCOUNT LOST ALL THAT WORK AND FOR WHAT NOTHING AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
@devarajmanimaranYT 7 күн бұрын
Hi. I just created a account last week and started setting up new laptop. But now it's saying Your account has been locked and I don't see Next icon to enter my phone number? What should i do
@MicrosoftCustomerSupport 7 күн бұрын
Thank you for bringing this to our attention. It appears that you did not receive an option to enter your phone number for verification. We understand how crucial it is to regain access to your account, so we're here to assist you further. To better understand the situation and provide the most effective support, could you please provide the following information: 1. Could you describe the exact error message you receive when attempting to sign in to your account at the Microsoft account sign-in page? 2. Do you still have access to any security information associated with your account, such as an alternative email or phone number? 3. Is two-step verification enabled on your account? 4. Have you received any messages advising you to select a link starting with msft.it/6050Yktdu to unlock your account? We'll await your reply.
@devarajmanimaranYT 7 күн бұрын
@@MicrosoftCustomerSupport This is message I'm getting. Your account has been locked. We've detected some activity that violates our Microsoft Service Agreement and have locked your account. All I did with new laptop is created Microsoft account so I can connect with my MS office and Xbox. Both my Xbox and MS office is linked to this account. I don't know what to please help. Thanks.
@MicrosoftCustomerSupport 7 күн бұрын
Thank you for providing the error description. It seems your account has been locked due to suspicious activity or a violation of Microsoft's terms of use agreement. We understand your eagerness to regain access, especially considering you have Xbox and Office associated with the same account. To proceed, we advise you to submit a reinstatement form msft.it/6058YkQyq. This form is used to review and potentially restore accounts that have been locked for compliance reasons. After you submit the form, our Online Safety support agent will review it and contact you by email. Please do not submit multiple requests, as this may slow down support response time. Thank you for your understanding. If you have other concerns, please let us know.
@devarajmanimaranYT 7 күн бұрын
@@MicrosoftCustomerSupport Thanks for the quick response. However I'm just worried reading other comments. I hope the team will prompt response for my request.
@MicrosoftCustomerSupport 7 күн бұрын
We appreciate your swift response. If you already submitted the reinstatement form, a Microsoft Online Safety support agent will review it and contact you by the contact email you provided in the form. Please do not submit additional requests, as this may slow down our response time. You will usually get update from the said team after 24-48 hours. We hope that this will be sorted the soonest time. Let us know if you have other concerns. Thank you.