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@user-qm3jb1pn3b Күн бұрын
Great video 😊
@Allenovation Күн бұрын
Thank you for watching and leaving a comment!!
@bobbybob1932 2 күн бұрын
Once again I learned something new today, thanks to you. I was under the impression that any tables extending other tables were exempt... and only tables created from scratch were counted as a custom table. As I just finished a story that required me to extend a table not listed in the video - or in your comment - I will make sure to check how many custom tables we currently have and how many we're allowed to have. Thanks again!!
@Allenovation 2 күн бұрын
I can see why you'd think that! Glad to hear that the video helped though, I hope it all turns out well and they have proper allocations. Either way, great timing and it's smart of you to check their subscriptions!
@avishalpatil 2 күн бұрын
Nice article. Having a doubt here. If we create a custom table by extending an out of box table. Do we still call it as a custom table?
@Allenovation 2 күн бұрын
Hi. If you create a custom table and extend one of the tables shown in the video in the exempt list (or look in the description of the video for a link to the Custom Table Guide - which has that same exempt list on it), then it’s NOT a custom table. It’ll be exempt. If you create a custom table but extend the out of box Task, or Incident, or something like that, then yes, it’s considered custom and counts.
@avishalpatil 2 күн бұрын
Understood. Thanks. Keep posting such informative videos.
@Allenovation 2 күн бұрын
Thank you for your support. It means a lot!
@im_the_one286 3 күн бұрын
Thank you for these info , if i didnt watch this video i was about to make same mistake next week 😂 Now i have to check with the client about there licensing Thank you 😄
@Allenovation 3 күн бұрын
Haha! Glad I could help! Great job on your part for being open to continuously learning for you to come across this video. That’s a big win!
@7kena7 3 күн бұрын
Thank you for willing to be vulnerable to share a valuable teaching experience from the past. A lot of your videos cover pertinent issues that noobs like me won't learn from Now Learning or other platforms.
@Allenovation 3 күн бұрын
You're very welcome. It's viewers and supporters like you that keep me going. Thank you so much!
@gt20396 3 күн бұрын
Not table related but I created custom ACL rules for a manager who asked her employees have access to certain items, turns out she was trying to circumvent granting them licenses and at the time I didn’t know any better. Thankfully our architect caught it and we cleared them, but I had wondered what would have happened had ServiceNow caught on.
@Allenovation 3 күн бұрын
That's a great lesson as well and definitely one that we still come across today. There's talk that "read" access...is "fine" to open up, but when it becomes an issue is when users are becoming "fulfillers" (working the records/being assigned the records), then that tends to be where people try to circumvent things. ServiceNow has specific audits they run for that that don't just look for the literal "itil" type role (for example), but they look at access, what roles are associated with that, who has it, and why. Discussions will come about and you'll either have to increase your fulfiller licenses or change the approach. What I've found that works for me is any time I have a question or am doubtful about a requirement like that...just speak to the account rep.
@2PaweL 3 күн бұрын
👍👍👍👍👍👍👍👍👍👍👍👍👍👍
@Allenovation 3 күн бұрын
Glad you liked the video! Thanks for watching!
@2PaweL 3 күн бұрын
@@Allenovation I enjoy your work, You should create more content
@Allenovation 3 күн бұрын
A few other things to mention: 1) Be aware of field inheritance that occurs when you create a custom table that extends another table. So example, when creating a custom table and you elect to extend from the Task table, your new table starts out with those required fields (as shown in the video), plus all Task fields. This is because your new table is considered a "child" to the Task "parent" table. More documentation about this located here: docs.servicenow.com/csh?topicname=table-extension-and-classes.html&version=latest 2) There are other types of tables that are exempt that I forgot to mention in the video and they are: Many to Many, Remote, Archive, Rotated Table Shards, Document tables. More information can be found in the "Custom Table Guide" link page 3.
@TechnologistTim 15 күн бұрын
As always, thank you for the content Allen. Alot of good info in this video for newcomers. 👌🏼
@Allenovation 15 күн бұрын
I’m very glad you found it helpful! Thanks for watching and taking the time to comment!
@TechnologistTim 13 күн бұрын
@@Allenovation We've spoke before on LinkedIn, this is my new channel. - Tim Dingle
@bobbybob1932 19 күн бұрын
Thanks for the video. I would personnaly be really interested in knowing more about the differences between a SN dev and an architect. Beside technical knowledge of the platform and industry, what are the soft skills that make a great architect? I would also love to see your point of view of the differences between cta and cma. As always, thanks for the content, and happy to see you on reddit now
@Allenovation 19 күн бұрын
Great suggestions! I’ve added both topics to my list! And thanks for the welcome to Reddit. Still getting the hang of the audience there, haha.
@ct9490 19 күн бұрын
Thank you for this ! I’ll be in the Next Gen cohort next month. It’s quite daunting trying to map out your path .
@Allenovation 19 күн бұрын
You’re very welcome and thanks for leaving a comment! Best of luck with the cohort and just try to take it all nice and easy, absorb each piece individually. If you have any questions along the way, feel free to reach out! If you get time, definitely check out some of my other videos as well as a lot are geared towards people new to the ServiceNow ecosystem!
@Tony_20000 22 күн бұрын
Thank you Allen!
@Allenovation 21 күн бұрын
You’re very welcome! Thanks for watching and taking the time to leave a comment as well!
@OneAndOnlyMe 23 күн бұрын
With a good release testing process and good governance of the dev environment, there is no need to clone prod to dev. Prod to QA, yes, but no need to clone to dev.
@Allenovation 22 күн бұрын
Hi. Cloning Prod to Dev isn’t just for syncing development. It’s also to sync data, such as groups and other records, as applicable. These may have been created manually or by another process such as LDAP. Instead of exporting and importing, cloning would be much more efficient. In any case, I appreciate your input and thank you for commenting!
@OneAndOnlyMe 22 күн бұрын
@@Allenovation Dev should not have production records, instead there should be production like data in dev for unit testing, etc. Any dependencies on SYS_IDs should be migrated to using constants in a script class. Even for LDAP I would only sync a sub scope of the developers and for SSO, for example.
@Allenovation 22 күн бұрын
No Prod data at all in Dev may be what you’re used to, which is completely understandable as each organization has their own governance and processes. For the group sys_id, yes, when scripting you wouldn’t hardcode it, when using no-code/low-code, which would be preferred if the option is available for the use case, the record would need to be there. And instead of exporting and importing, cloning Prod (and this is for far more data than just groups), would be the most efficient. I believe I saw UK in your name somewhere? For our friends overseas and across Europe, yes, you all have different regulations that may cause the normal cloning process to skip Dev. For Americas, at least, it’s common to clone Prod to Dev and use excludes and preservers as needed. Although some do skip Dev here as well, so it all depends on the environment. Take care!
@jameswebster9624 24 күн бұрын
Thank you for the great video! I will be watching more. I passed my CSA last month and heading into working on my CAD certification, but I am confused on whether it's required to purchase the CAD fundamentals course and the Scripting fundamentals course to be able to receive the voucher for taking the CAD exam.
@Allenovation 24 күн бұрын
You're welcome and I'm glad you found it helpful. I definitely have several other videos as well that I think you'll like. One related to what to know as a new CSA, and then one of my latest videos related to 10 secrets to know after obtaining your CSA to become a top-tier admin. For your question related to CAD and the voucher, I don't necessarily think everyone should go that route after CSA as CAD helps you learn custom applications, but core SN knowledge may be more beneficial and with that, I'd say consider the ITSM Implementation Specialist cert. For CAD though, you would only need to take the "Application Development Fundamentals" course, whether on demand or instructor let. Here's the on demand link: nowlearning.servicenow.com/lxp/en/now-platform/application-development-fundamentals-on-demand?id=learning_course_prev&course_id=1dc30bf6c3a2b914cfdf34ee050131b9
@jameswebster9624 24 күн бұрын
@@Allenovation Hi Allen, thank you for this information. I think I may look at the ITSM route as soon as I go through the CAD fundamentals course and pass that since I did already pay for it. Could you provide a link to the Now Learning for the ITSM Implementation Specialist cert? There is so much out there and a little confusing as to which one lol.
@Allenovation 24 күн бұрын
@@jameswebster9624 Completely understand and yes, there's a lot of courses and only some unlock the voucher and so on. With that said, there's the ITSM Fundamentals course linked here: nowlearning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-fundamentals-on-demand?id=learning_course_prev&course_id=2aff285b471b6550c00af235126d4309 -- and then there's the ITSM Implementation course (which unlocks the CIS-ITSM Voucher): nowlearning.servicenow.com/lxp/en/it-service-management/it-service-management-itsm-implementation-on-demand?id=learning_course_prev&course_id=d4ad6a6993a729d02fac74096cba10f8
@jameswebster9624 24 күн бұрын
@@Allenovation Thank you so much Allen!
@willemzeiler 25 күн бұрын
This is so cool! Love the buildup, music, and cosplay 💚 Also good realization that we as developers are often times both the victim and perpetrator😂
@Allenovation 25 күн бұрын
Thanks Willem! Just trying to keep innovating and presenting stuff in new ways. I know you're on that same page! Lettttssss goooo!
@Allenovation 25 күн бұрын
Oh and good guess on LinkedIn too! Your second suggestion was riiighhhttt there!
@bobbybob1932 26 күн бұрын
Great concept! I do think it should be recurring series on this channel. It's a fun way to pay more attention to certain details. Thanks again!
@Allenovation 25 күн бұрын
Thank you!! I appreciate this feedback!
@ILikeToDoStuff1 26 күн бұрын
Awesome video! This was pretty fun too. 1 had me stumped, though I think I would’ve figured it out with more time. Got both 2 and 3 right though!
@Allenovation 26 күн бұрын
Glad you enjoyed it and well done, you did great!!
@Allenovation 26 күн бұрын
Also, I didn't see this on my phone, but I do when on my computer -- thanks for being subscribed to the channel, says 1 year too! Wow! Thank you for your long-time support!
@ILikeToDoStuff1 26 күн бұрын
@@AllenovationAbsolutely! I love your content and I’ve learned a lot from you both on KZfaq and on the now community. I’m a SN developer and just started in the ecosystem about 2 years ago. Appreciate you sharing your knowledge and experience!
@Allenovation 26 күн бұрын
@@ILikeToDoStuff1 You're very welcome! You're definitely doing great things by engaging with the ServiceNow community and watching videos and such. You'll accelerate your journey by a lot that way! Keep learning and growing and thank you for your support!
@hrishabhkumar1954 26 күн бұрын
interesting!!
@Allenovation 26 күн бұрын
Hi! Thanks! 😄
@sallymangaba1514 26 күн бұрын
I only got 1 and 2 both after #2 clues😅, for 3 just quite 😅
@Allenovation 26 күн бұрын
Still great work! Share with your peers and see how they do? Let us know if we should make more of these?
@7kena7 26 күн бұрын
These were challenging but fun. Def appreciate your time and effort in writing the story and producing the video
@Allenovation 26 күн бұрын
Thank you for taking the time to give it a shot and for leaving a comment. Should we do more of these?
@7kena7 26 күн бұрын
@@Allenovation Absolutely! It keeps viewers engaged.
@earlymaine 26 күн бұрын
Ha! Seen all of these. Interesting way of presenting. Nice job.
@Allenovation 26 күн бұрын
That's why they're common mistakes! Haha...if this video performs well and people like it, I'll make it a series and ramp up the difficulty in future videos!
@Allenovation 26 күн бұрын
Were you able to solve the cases before the timer ran out? Would you like this to become a regular series here on the channel? Have some ideas for future cases we should feature? Let us know! 💚
@igorkochetkov3399 Ай бұрын
Great tips. I discovered Subscription Management just 1 month before this video. There is a list of paid roles which are marked as a Fulfiller , in our CSM v5 we have around 212. But it’s not clear does “admin” paid ? As it’s not listed but as we all know it contains a bunch of roles. 2. I have a Fulfiller (paid) role listed, my users don’t have it directly but I surprisely found that it included into snc_internal role lol. So each my Fulfiller now counts as paid?(it’s included ootb )
@Allenovation Ай бұрын
Hi! I’ll first say that you definitely speak to your or your clients SN Account Executive for the most accurate and up to date answers. However, to give you some guidance, Admins do usually consume a fulfiller license because of their access on the platform. They don’t count 10 times for just the 1 admin, it’s 1 charge for each admin. For your other question, if fulfiller roles are nested within your snc_internal role, which means basically everyone gets that role out of box, then you may be under a license model that it per user, versus per role…or….someone on added this fulfiller role to the snc_internal role when they shouldn’t have. Again, you’ll want to check with your SN Account Executive for the best answer. I hope this helps! 😊
@bobbybob1932 Ай бұрын
Once again, thanks a lot Allen! I always learn something new through your content. I can say your tips definitely helped me get promoted twice in a year and a half :) Keep it up!
@Allenovation Ай бұрын
Wow! That’s great news! Thanks for your support and feedback!
@IAmWandaful Ай бұрын
Thank you !!!!!!
@Allenovation Ай бұрын
Thank YOU for watching and leaving a comment!!
@nouamandehmani Ай бұрын
Hi there , Thanks for your videos they are very informative :) can you please let us know how can we showcase our Portfolio for Service-now Admin ? say I create tables , users rules etc using SN Dev instance and want to share that in my resume like a link or something like GitHub but for service-now.
@Allenovation Ай бұрын
Hi, thank you for the kind words! To showcase a development/design portfolio you could consider creating a custom portal/app with the "Public" role configured so that they don't have to login. Alternatively, you could record yourself giving a demonstration/walkthrough and then link to that. I think allowing people to SEE it versus see an app repo (such as in Git) will go a long way. Give that a shot?
@nouamandehmani Ай бұрын
@@Allenovation Hi , Thank you so Much for your suggestion , since I am new to service now admin/dev I will dig to see how I can create a custom portal/app with the "Public" role configured as you suggested Keep the valuable info coming , Thanks again
@Allenovation Ай бұрын
@@nouamandehmani You're very welcome! Thank you for your support!
@justinbytes Ай бұрын
Thanks Allen!
@Allenovation Ай бұрын
You're welcome! 😊
@7kena7 Ай бұрын
Thank you for sharing these secrets. I think Allenlightenment would be another fitting channel name 😄
@Allenovation Ай бұрын
You’re awesome! That may be something in the future, haha!! Thank you!
@EdServiceNowAdmin Ай бұрын
Great, Video. so many of those new applications are helpful and easy to learn and use
@Allenovation Ай бұрын
Very true! 😀
@preeet007 Ай бұрын
That was great! Can you also make videos on all the mentioned topics and explain best practises. That will be awesome. Anyways thanks for informative video.
@Allenovation Ай бұрын
Thank you! I'll definitely consider this for future videos. I do have several videos already that are focused on leading practices for areas of the platform such as client scripts, business rules, and so on. Check those out if you get time!
@mskoddow Ай бұрын
Great video as always!
@Allenovation Ай бұрын
Maik!!!!! Thank you! Can't wait to watch your livestream soon about importing!
@dominikabak6786 Ай бұрын
Thank you for the great KZfaq episode with tips and insights! Could you please provide some material on AI in ServiceNow? Looking forward to it.
@Allenovation Ай бұрын
You're very welcome! Thank you for the comment and definitely, I'll add that topic for a future video! Thanks for the suggestion!
@dominikabak6786 Ай бұрын
@@Allenovation ❤❤❤❤❤❤❤❤❤❤ Did You know Document Intelligence or Task Intelligence???
@vfxart1994 Ай бұрын
how is the job market now ? is it still hot for junior talent?
@Allenovation Ай бұрын
Hi. In the current state, I would not say the ServiceNow job market is "hot" for those with minimal experience. It's quite competitive as RiseUp/NextGen and other individuals who happen to land in the ServiceNow ecosystem are all hoping to land their first job. Overall, for ServiceNow, the market is still hot, but obviously companies would prefer more experienced talent. This is why it's extremely important to really differentiate yourself and if you can't somehow grab more real-world ServiceNow experience, then you need to do other things (like pursuing additional certs i.e., CIS-ITSM, micro-certs, engaging with the SN Community, practicing what you're learning in your PDI, etc.).
@vfxart1994 Ай бұрын
@@Allenovation thank you for sharing some input.
@Allenovation Ай бұрын
@@vfxart1994 you're welcome! 😀
@RubaiyatRaha Ай бұрын
I'm planning to take the ServiceNow CSA exam in person, and I'm ready to pay the $300 exam fee. However, when I tried to pay through the "webassessor" link, it prompted me to enter a voucher code. I don't have a voucher code, but it seems it's required to proceed with payment and attend the exam. Can someone assist me with obtaining the voucher? Any guidance or assistance would be greatly appreciated. Thank you.
@Allenovation Ай бұрын
Hi. To be able to take the certification exam, you have to purchase a voucher. The voucher is only available for purchase after you take to related ServiceNow Now Learning course. For CSA, it’s the ServiceNow System Administration Fundamentals (SNAF) Course. For example: nowlearning.servicenow.com/lxp/en/now-platform/servicenow-administration-fundamentals-on-demand?id=learning_course_prev&course_id=91e2630b47503d5890542034846d43ac
@romaro_c 2 ай бұрын
Thanks, Allen! Just reviewed this content today as I'm studying for the CIS ITSM. I currently have my PMP, ITIL 4, CSA, a handful of micro certifications, and a Scrum master certification. I'm hoping once I get the CIS ITSM that'll open some doors! I just finished the NextGen Externship about a month ago. I appreciate your content!
@Allenovation 2 ай бұрын
You’ve got some strong certs and the CIS-ITSM will definitely help separate you from most others who are at the same point as you in the ServiceNow journey, great work!
@romaro_c 2 ай бұрын
Thanks! @@Allenovation
@shivaabc 2 ай бұрын
This is one of the best ServiceNow beginner's guide videos I have ever watched. Simply amazing 👍Very informative and thoughtful content! Thank you Allen. Best wishes.
@Allenovation 2 ай бұрын
Wow! Thank you for the awesome feedback! I'm extremely glad you've found it helpful! More videos to come in the near future for those just starting out, etc.
@streetfacts 2 ай бұрын
Spectacular video! This is rocket fuel for both customers & providers🎯 Thank you!
@Allenovation 2 ай бұрын
Thank you very much for the feedback and for taking the time to comment!
@streetfacts 2 ай бұрын
Awesome tips and ideas of how to approach an online video presence. 🎯 Thank you!
@Allenovation 2 ай бұрын
Thank you! I’m glad you found the video helpful!
@kclayton5297 2 ай бұрын
This is more informative and detailed than anything else I’ve found so far. Thank you!
@Allenovation 2 ай бұрын
Thank you for the kind words! Don’t forget to check out part 2, if you haven’t already. BAs are the unsung heroes! 😊
@avijithaldar1012 2 ай бұрын
After cloning somehow admin access is revoked how to do a backend login now
@Allenovation 2 ай бұрын
Hi, I’m unsure what you mean be admin access, unless you mean the account you login with no longer has the admin role. If this is the case, then it could have been from excluding and not preserving roles during the clone. You may need to login to the SN Support Account associated with this instance to obtain assistance. More info found here: support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714721
@MatheusSantanaMS 2 ай бұрын
Great video and content!
@Allenovation 2 ай бұрын
Thank you for watching and leaving a comment! I’m glad it was helpful!
@2PaweL 3 ай бұрын
Could You do video about Task Intelligence?
@queenmajesty895 3 ай бұрын
This was such a thorough and thoughtful explanation, Mr. Allen. Thank you very much!
@Allenovation 3 ай бұрын
You’re welcome! Thank you so much for watching and taking the extra time to comment!
@stuartlamontaus 3 ай бұрын
Thank you - this is solid advice and should all be considered for the official documentation. I can understand data protection as a feature, but there are situations where the platform needs to do better with update set management. Example: deleting certain tables (especially tables extended from core tables) can leave “residue” in system tables which not even an admin can clean up. I would like to see this rectified, as it is a blemish on an otherwise great platform.
@Allenovation 3 ай бұрын
Great points and I completely agree!
@sunnie8460 3 ай бұрын
Thanks for this video, I appreciate your examples and the quality of the recording. You gain a subscriber.
@Allenovation 3 ай бұрын
Thank you so much for your support!
@2PaweL 3 ай бұрын
Great video! Very informative and helpful in understanding how to back out a ServiceNow Update Set. I appreciate the clear explanations and step-by-step guide. Could you please share more tricks or tips on handling ServiceNow updates? Looking forward to learning more from your content. Keep up the fantastic work!
@Allenovation 3 ай бұрын
Thank you! I sincerely appreciate the feedback and you taking the time to leave a comment as well. I'll most definitely be creating more tips and tricks on handling ServiceNow updates in the future!
@2PaweL 3 ай бұрын
@@Allenovation Do something about debugging and troubleshouting.
@MrPbarnett76001 3 ай бұрын
Thank you for the information. As a new CSA, this gave me the information and realistic expectations I need to know!!
@Allenovation 3 ай бұрын
You’re absolutely welcome! I’m glad you found it helpful and thank you for taking the time to leave a comment as well. Much appreciated!
@castrojc2k 4 ай бұрын
Thanks for grouding our expectations as sys admins, we need to plan and learn more!... Thansk!
@Allenovation 4 ай бұрын
You're welcome and absolutely! Stay learning and growing, but take it at a pace that works for you. If you put in the time right here in the beginning and just stay focused on trying to learn some new things each day, you'll get progress at a nice cadence. Let me know if you end up having any questions along the way. Take care and thank you very much for watching and taking the time to comment!