I bought an S4 head but the panning is hard, the tilt is fluid, I don't know why that is... The panning is hard and that causes the 3 legs of my monopod to unscrew when using it for a while
On paper this looks like a great tripod, however there are multiple concerning reviews of the glue around the leg flip locks failing and the legs are falling out. Has your team fixed this issue?
@BenroUSA6 күн бұрын
Yes, this issue has been addressed, and we haven't had any recent complaints.
@user-lh2cz2vq9y21 күн бұрын
Center coloum metal or abs?
@BenroUSA17 күн бұрын
The center column for the SuperSlim is made with aluminum.
@carlb401Ай бұрын
Shame it's not available in the UK.
@komyo8749Ай бұрын
very like ❤❤❤❤❤
@BenroUSAАй бұрын
Thank you :)
@user-jp9js9th8oАй бұрын
only 4,5 kilo????
@BenroUSAАй бұрын
To hold almost 10 pounds we think this tripod kit is a great value for travel photography
@MsDjpirateАй бұрын
I'm wishing to add a GH2N to my Benro MeFoto RoadTrip A1350. Is it possible to remove the ball head and replace it with this?
@BenroUSAАй бұрын
It is! Removing the ball head from the tripod will expose a 3/8-16th screw. The GH2N can mount directly to this screw.
@bradleysnavely7141Ай бұрын
Legs don't like water, mine stick when trying to pull out,end up pulling completely out.
@BenroUSAАй бұрын
We don't recommend letting the tripod get very wet. If it does get wet, it's recommended to wipe down and clean the legs thoroughly before closing up. If the issue persists, we have great customer service for tripod parts and repairs, check it out at benrousa.com/service-repair/
@nigelwest3430Ай бұрын
Not a new idea, Novoflex have been making the Magic Ball head for many years, a much better product.
@BenroUSAАй бұрын
You're right, not a totally new idea. However, the FS30 ballhead is about a third of the price of the novoflex mini magicball. While it holds a little less weight, we think the price makes it a great option for traveling with a modest kit! Not to mention the FS30 comes with an arca plate and clamp system so it's faster to switch cameras and it has top panning right below the plate.
@MarkWallaceVideosАй бұрын
I want one!
@BenroUSAАй бұрын
:)
@TimvanderLeeuwАй бұрын
When will the Theta and Theta Max be ready for actual release? Are you even still planning to release that tripod for the general public???
@BenroUSAАй бұрын
We hear your frustrations and would like to help. Benro USA was not affiliated with the Kickstarter campaign as it was handled by Benro Global. We want to help make this right, so please send us an email with your invoice number and any documentation to [email protected].
@TimvanderLeeuwАй бұрын
@@BenroUSA I would just like to know some more official information. Last year I saw the Theta and Theta Max for preorder on some shop sites but I have not seen any marketing material from Benro recently so I don’t know what the project status is beyond what little is shared on the KickStarter campaign page. With all the production delays Benro is no longer first to market with an auto levelling tripod and many backers have lost confidence in the product, and even in the company. I think that Benro needs to seriously address this. Not yet seeing any new marketing material from Benro for Theta and Tetha Max makes me wonder what time scale might be for introduction to the general market. In my opinion, Benro needs to address this publicly and not one on one with individual customers like me.
@seantomlinson3320Ай бұрын
I don't understand why this is better than a conventional ballhead.
@BenroUSAАй бұрын
Thanks, this is great feedback! We'll certainly do better at more clearly communicating the benefits of our products in future videos. Is there anything else you'd like us to cover about our tripods that we haven't? For this ballhead specifically, we find the size and simplicity are really great for travel because there's not much to think about and it's simple to use. For the size (and the price), the inverted ballhead can hold quite a bit of weight. It's a great deal for traveling with an on the go camera kit like the Fuji mirrorless cameras, even something like a Canon R5 or Sony A7 with a prime lens would be right at home on it.
@seantomlinson3320Ай бұрын
I don't understand why this is better than a conventional ballhead.
@TimvanderLeeuwАй бұрын
Agreed. The video does nothing to explain why this is better than any other ballhead. Another fail of Benro marketing.
@UPRoses1995Ай бұрын
@@TimvanderLeeuw Over the years I have bought lots of equipment that I don't use. "Most fishing lures catch more fishermen than fish"..... :) Best.
@chik0240Ай бұрын
the carrying load is not so great, and that it looks painfully to a clone of the peak design..
@torealeyesАй бұрын
It will probably fall apart before you have the chance to use it, mine did and after 6 months of trying Benro will still not even recognise that I have a problem. Maybe they think it is normal they fall apart and that all people who buy them are not worth communicating with. A reputation comes from how to treat your customers . . . . . . people saying good things about product they have been sent without paying for it is no recommendation . . . You have blocked me from replying to your comment . . . so still I cannot find a resolution, people, your choice if you wish to buy Benro
@BenroUSAАй бұрын
Good morning! We're sorry to hear that no one from our team has gotten back to you and that is absolutely unacceptable on our part. Which email did you contact for support?
@oneeyedphotographerАй бұрын
I need a better look than that to see whether it's any good. I haven't seen a good ballhead yet.
@BenroUSAАй бұрын
Thanks for the feedback. What would you like to see in order to get a better idea about the benefits of the FS30 ballhead?
@oneeyedphotographerАй бұрын
I didn't get much of a look at the slider.
@BenroUSAАй бұрын
If you would like a better look at the slider featured in this video check out the MoveOver8 sliders here: benrousa.com/video/by-collection/sliders/
@creativegreatsvisualsАй бұрын
What does the s8 pro have over the s6pro other than more steps of counterbalance ?
@BenroUSAАй бұрын
The weight capacity of the S8PRO increases by 2kg from 6kg (S6PRO) to 8kg (S8PRO).
@AndyPeekeАй бұрын
Very stable and easy to use
@BenroUSAАй бұрын
Thanks Andy! Glad you're happy with the product! More exciting stuff to come
@metsfan31772 ай бұрын
Ouch! Way too rich for my blood.
@BenroUSA2 ай бұрын
We do offer more budget-friendly options like our SuperSlim models! They are priced around the $120 range: benrousa.com/photo/by-collection/superslim/
@richardharris37812 ай бұрын
Complete junk: I was a launch backer for the Polaris, and it still does not work properly with the OM System OM-1. What a waste of time and money.
@BenroUSA2 ай бұрын
We're sorry to hear you're dissatisfied with the quality of your Polaris! Have you reached out to support for assistance in troubleshooting?
@willianmpereira2 ай бұрын
It's possible to change the foot of the tripod? i've buyed 2 benro 25h and i need the 26h foot.
@BenroUSA2 ай бұрын
If you get in touch with Benro support, they will be able to help! All support email addresses can be found on our website at benrousa.com.
@adolucas43872 ай бұрын
Deliver the Theta first! u owe me almost $400 for a tripod that never arrived. You don’t even reply to emails, more than a year and I’m still waiting for a reply and refund
@BenroUSA2 ай бұрын
We hear your frustrations and would like to help. Benro USA was not affiliated with the Kickstarter campaign as it was handled by Benro Global. We want to help make this right, so please send us an email with your invoice number and any documentation to [email protected]. -KP, Community Manager
@nn1982in2 ай бұрын
Where is the Theta product? Focus on getting that delivered first before releasing anything new. 3 months and no update. What a scam!
@BenroUSA2 ай бұрын
We hear your frustrations and would like to help. Benro USA was not affiliated with the Kickstarter campaign as it was handled by Benro Global. We want to help make this right, so please send us an email with your invoice number and any documentation to [email protected]. -KP, Community Manager
@evemitchellanderson2 ай бұрын
this tracker has ruined too many nights under the stars, its nothing but a paper weight DO NOT BUY
@BenroUSA2 ай бұрын
If there's any way we can help you troubleshoot potential issues with your Astro, please let us know! Please email [email protected]
@MK-in4ei2 ай бұрын
3 benro tripods all 3 with messed up legs. I can’t take much more
@BenroUSA2 ай бұрын
Hi, MK! How can we help?
@jeffreydietz38762 ай бұрын
I Have been using this tripod for years and love it.
@jeffreydietz38762 ай бұрын
This solves a lot of problems, thanks Benro!!
@jeffreydietz38762 ай бұрын
So well built. Great for in studio and outdoors!!
@jeffreydietz38762 ай бұрын
Cool product, I have used it and it saved me a lot of time on set.
@jeffreydietz38762 ай бұрын
These are really great videozzzzzzzzzz
@jeffreydietz38762 ай бұрын
Great equipment, I have used, tred and true
@michaelp93132 ай бұрын
When will I finally get my refund? I'm tired of the endless excuses and delays!
@BenroUSA2 ай бұрын
Which refund are you waiting on, how can we help?
@tonyforest98892 ай бұрын
Price?
@BenroUSA2 ай бұрын
The aluminum version is $129.95 and the carbon fiber version is $179.95.
@dellimmaginefineartphoto-iy9dx2 ай бұрын
Put a little dry graphite lubricant on the slider where the camera is mounted. It will eliminate the grabbiness of that critical adjustment and make the whole process much easier.
@classicboy973 ай бұрын
Is this more compact than the cyanbird?
@BenroUSA2 ай бұрын
The SuperSlim is more narrow, but longer than the CyanBird.
@torealeyes3 ай бұрын
Spent 320€ on one of these and it fell apart on the bus before I even started my hike. Since then have been passed around all over Europe and Benro still will not replace the parts that fell off. Very poor Benro.
@BenroUSA3 ай бұрын
Please send us an email at [email protected] and our team will be more than happy to help!
@torealeyes2 ай бұрын
@@BenroUSA Hi sent an e-mail as you suggested it's been 5 days and I haven't had a reply. Seems that the service is just like the product - very poor quality.
@BenroUSA2 ай бұрын
Hey Gary, our apologies you have not heard back from our team yet. What is your email address and I will contact support directly to get in touch with you. -KP, Community Manager
@torealeyes2 ай бұрын
@@BenroUSA Do you expect me to post an e-mail address here? Why do you make it so difficult for customers to contact you? Must be because you cannot handle the nuber of complaints? It has been 6 months and still you are making it difficult.
@BenroUSA2 ай бұрын
I understand the apprehension of displaying a private email address publicly. Instead, please forward your original service request to [email protected].
@jillbaxter45333 ай бұрын
How do you remove one?
@BenroUSA3 ай бұрын
Hello! What are you looking to remove?
@danieldl3 ай бұрын
Just absolute rubbish. It is so temperamental and never worked with any kind of consistency from day one. Garbage product
@yanniksteiger72863 ай бұрын
Thanks for the great introduction video
@BenroUSAАй бұрын
Glad you liked it!
@doubletapgaming11893 ай бұрын
Can I use this if my phone doesn't have a compass?
@kane013374 ай бұрын
Great breakdown - love to see more bitesized tips like this! Nice stuff Benro!
@BenroUSA4 ай бұрын
thanks for watching!
@glennroberts18524 ай бұрын
Love this tripod. But why is there not a bubble level on the included leveling half ball?
@stuartblink3 ай бұрын
I use a "FOTGA 76 mm Diameter Add-On Offset Bubble Spirit Level Plate for DSLR Tripod Ball Head" which helps with my gimbal head that doesn't have a bubble level.
@BenroUSAАй бұрын
Thanks for the feedback! We recommend using this tripod in combination with a video or a photo head, all of ours have a bubble level.
@xXBigBossKHALID4 ай бұрын
Your product doesnt start on my tripod and i dont know what’s the issue is it the tripod or the process
@BenroUSA4 ай бұрын
Tap our experienced support team at [email protected] and they'll help troubleshoot!
@themayorofflair4 ай бұрын
I can’t for the life of me get the ball head off the tripod. Driving me mad
@BenroUSA4 ай бұрын
Get in touch with our support team at [email protected] and our team will help you out!
@mariogruber80675 ай бұрын
wow cooles Video
@BenroUSA3 ай бұрын
Thanks!
@MichalBudzik_5 ай бұрын
Can I use the GX or VX ball heads on the GLOBETROTTER TRIPOD which comes with Q2 head a believe as standard!? Thx
@BenroUSA5 ай бұрын
Yes both would work. Our suggestions are GX25 or VX25
@MichalBudzik_5 ай бұрын
@@BenroUSA many thanks
@BrendanOHara6175 ай бұрын
When I place my phone (iPhone 11Pro, not in a case) in the clamp so it's balanced, the clamp presses down the volume knob on my phone and turns the volume completely off making it impossible to record audio. Why did you create a product that clamps down on the volume knob on iPhones? That's careless and makes no sense. Also, why was a USB-C charging cable not included when I bought it? This was my 1st Benro product purchase, and it will be my last. Complete waste of money. Terrible
@oscarvasquez33615 ай бұрын
La estabilización tiene que ser apagado ?
@JeepTJWheelin5 ай бұрын
I shoot real estate primarily and looking to shoot sports again. Which tripod will allow me to place the Benro Geared Head on it for real estate, and also be able to put a fluid head on for sports and various other things? Also, for maintaining the best work flow possible, what quick release plate will allow for quickly transferring my camera onto a Zhiyun Weebil S gimbal from the Geared Head? I currently have the Falcam Ulanzi F38 quick release plates and they have been amazing. But not at all sure they will be compatible with Benro equipment. Incidentally, my camera body is a Canon R50 with the Nisi 9mm f2.8 lens. Thanks
@BenroUSA4 ай бұрын
We would recommend a Rhino III series would fit the geared head very well. For fluid heads you can use the S4 Pro - its a good start depending on how much your rig weighs. And the GH2N is a good lightweight option for a gimbal head that would fit on the same tripod. Hope this helps!