Could be a corrupt sd card. For instance MacOs is known to leave invisible files and folders and Xeno3 doesn't like it. If you have this type of issues on a Mac you can use Blue Harvest app on Mac to clean your SD card of any invisible files. In any other case format the card and copy the backup on it. Check invisible files if you can. For more help go the support chat on our website and provide your order number, we can provide sd backups and support.

So when clicking to browse your local files you don't get the system prompt with access to your files? Does this also happen when trying to load a single file in a font folder? Or is it that your folders don't show the zip file (then here it could be an OS limitation). Either way, let me know and I can always write a bug report and have it checked for future updates.

Using abdroid not ios using sansung s23 ultra. I can get to the zip, but seems through submenu. Download, compressed abd then shows the zip, select it, say error, and then says downloading, abd have had it sitting for 2 hours and just keeps saying loading

Issues for which you never wished to show any video for, so we are been unable to provide support. Everyone who asked for customer support has kindly followed the same basic steps for showing their case, and got the help they were looking for. We either help you fix it when it's software or user error, or we replace it. But so far you've only complained and requested, without ever following the support procedure. Eventually it's your choice, if you can't be convinced to follow the support procedure like everyone else, then you don't get sorted ;)

@@thesaberfactory How can i show you a sub par performing speaker, how can i show you the overall quality of the hilt compared to a lightsaber i purchased from Theory Sabers at a similar price. The quality overall and the fact that your Bluetooth module is cheap and disconnects every 30 seconds, is cause enough to make me want to send it back, but you ask for me to pay for the shipping costs, insure it for cheaper than i paid for it, suggests your company is not setup to do international business.

​@@Davescowen you just simply follow through. If you can show that the sound is crackling or of very low quality it will come through the video. We can assess it this way. Same thing with bluetooth. If you connect to your saber as it is intended to, and show us that even in this fashion it doesn't work properly, then we can troubleshoot and either make it work better or consider it's beyond QC tolerance and needs to be replaced. I've never had this much trouble getting someone to show what the problem is. People usually either understand the support is available to solve their issues or just go about their life. But here I find myself pushing again and again and again to get you sorted where I could simply ignore you all the way through since it's going nowhere. So at some point, please recognize that the support is available to you, take it kindly and just quit this nonsense. 99% of saber companies (and I'm not saying 100% just because there might be just one or two who can afford) will not sponsor a return but will provide full warranty replacement if the product issue is confirmed. Most stores like mine are small companies. Offering free international return, no reasons asked, is super expensive and ends up allowing some people to rent a lightsaber for an event or a convention for just their initial shipping cost of around 30$. And it ends up costing hundreds to the store owner. So either you pay a VERY steep price for your saber and get services like free return label, or you get a good bargain but if you change your mind you pay it out of your pocket. We're not all amazon or alibaba. If you feel more confortable using these massive marketplaces, be my guest. You mentioned TheorySabers, their sabers are 20% to 50% more expensive than ours and there's no evident return policy except in their Terms of Service where it's mentioned they may refuse the return, only give you store credit for it and have you pay for shipping. Confirming what I'm saying. Still, I insist, in case of warranty need, we follow through. Based on a due process you just have to agree with and provide the necessary elements for. It's got nothing to do with our return policy.

I have given up on your company, and have chalked this down to a bad purchase. I shall continue to leave bad reviews in the hopes that others do not make the same mistake i have. The quality is sub par in every area of the build compared to the other companies i have mentioned. And you know this!

Same wont allow it with Samsung phone

You mean "neopixel". Xenopixel is a brand of soundboard. Depends on which hilt you buy, it comes as an RGB baselit or Neopixel.

@@zero604 RGB baselite

Glade you love it ☺️ So yeah the stand is leveled, but not every hilt will be, by design, so it's always a little game to try and find a position where it would be.

no two ways around it, I trained my own model ^^

@@thesaberfactory is it possible to learn this power?

Not from a Jedi… Google will help you but it’s a lot of work cutting all the soundbits of the voice you want to reproduce, cleaning all background sound and music with sound tools and then you need to pay for a pro plan on a voice ai tool like Kits Ai and many more to feed it your samples

standard on neopixel is 3mm

Don't need to. Default remains untouched and can't be deleted. So you'll never lose it.

@@thesaberfactory I meant I want copy the default config and turn off color change. But it looks like if I make a custom config I need to program everything

Oh ok. Not yet possible but that’s a good feature for a future update. Right now you need to redo it all manually

Same advice applies, always use 1 screw to push the blade against the inside emitter wall. It's actually even more important with a thin neck.

A battery charger is the most capable to revive the battery if it survived. If your saber is equipped with a power switch the battery may have survived because the drain is very minimal. If it doesn't have one, there is some small draining happening and after 6 months it could have fully drained the battery. Very rarely did I need to change a battery, most times I can revive them, but 90% of those I had to replace got drained after months left in some sabers. It's always best to take the battery out if you absolutely don't plan to use the saber for a long time.

@@thesaberfactory thank you so much for your reply. I bought a battery charger and It was able to bring both of my battery’s back to life !

Usage type varies so much so between 30 to 120 minutes. On average I say 90 minutes.

check out the latest FIRST STEPS video series, maybe the Xeno3 video or the FAQ will give you the answer. Might the location service not active if on Android, might be that your hilt is limiting bluetooth and the core needs to be freed to connect to the phone, might be it simply needs a BT reset.

Not yet. But there's a LOT coming up, this thing is always under development, so stay tuned.

Yes it’s moved near the emitter behind the bunny ears

@@thesaberfactory ah I thought so, thx 🙏

@@thesaberfactorywhy was the decision made to change it?

@@Waltuhhhh69420 the new slide-out core doesn't allow to have the button extension that was in the activation box. The next most practical button location was the knob by the bunny ears, that was so far known in the star wars lore as a "blade adjustment knob". I guess it was the best compromise until another design comes in.

Hello there 👋 That’d be because there’s no such assembly. I would be surprised that the neopixel pogo pin got unclipped and out the hilt but that’s possible. So don’t try anything and if you bought from us get to the support chat and send pictures, we’ll send you a short video procedure to put it all back together. If you got it somewhere else contact your seller they can do exactly the same 😉

take out the screw on the side, this frees the core. Lightly tap the core against a soft surface and the battery will fall out

This design is discontinued. No visible charging port now. Red button is there :) www.thesaberfactory.com/products/qui-gon-jinn-lightsaber

@@thesaberfactory ooOooh hell yeah Exxxxcellent

Hello there 👋 In terms of the hilt I think I've shown it quite well (type of core, VHC capable, how deep the blade sits in it...) so I suppose you're more interested in demonstrating the capabilities of the boards (Xeno3 and Proffie) ? In which case I do have videos on the topic, but I reckon I could do a general review, up to date, of each board. So that you can check a hilt, then go check the general review of the board you're interested to have in your hilt. And for once I could do a full video on Proffie ... and try not to make it last 1 hour because proffie is an endless topic, you never know how deep you should go when talking about it.

@@thesaberfactory thank you for responding in such quick succession and I would love to see any more videos form you guy im vary interested in you guys sabers and nobody else really reviews them on KZfaq so I would love to see any other videos that you guys make ❤️❤️❤️❤️❤️❤️💯👍

Hey I was wondering if the Solemn lightsaber had m3 or m4 retention screws on the emitter because I would love to customize my saber further and the would certainly help me a lot if you were able to help ❤❤❤❤

SABER but it's easier to find it by searching XENO3 SABER. Also links are on thesaberfactory.com homepage

Hey. If you come ask in the chat it can be added to your order manually. It's not sold on the website because not all sabers can fit in it, and in some cases it would ship separately and cost a lot for that.

Yes it's 65 USD, just ask in the chat on the website and a manual order link can be sent out.

Hello there 👋 Always comes with a blade, yes

Yes :) Came out a couple months back