This presenter is an actor named Don Galloway. He passed away in 2009. He played a detective named Ed Brown in the TV series "Ironside," with Raymond Burr. It was a good show. I watched it when I was a kid.

I feel ready to start selling 1980's Mercedes

That trainer is so good, he almost sold me a 1980's Mercedes 40 years later....

My first attempt at selling a new Mercedes in 2020: 'Good morning. Welcome to our dealership. Are you aware of how reliable our cars were in 1980?'

11:41 "well, my number one requirement in a car is dependability" salesman should have been like: "Would you believe me if I told you 35 years from now this very vehicle will be driving around as a taxi in Bangladesh with 859,000 miles on it?"

It’s 2020 I can finally afford that 1980’s Mercedes

KZfaq recommendations really pulling out the big boys now

The trainer is exquisite. The calm and melodious diction, rich, but smooth vocabulary, tasteful clothing. This is the type of person I want to be around.

One thing I notice about all these old videos is how well spoken these people are

Applies for Mercedes job today: "What previous sales experience do you have?" .. "Well, I watched the whole 1980's salesman training video."

An elderly neighbor sold me his 1980 SD 300 turbodiesel. Three years later I sold it to a neighbor, and young man with a new family, living down the street (twin infant car seats were installed). After 5 years it sold to another neighbor who lives further up the street. Newly repainted, the SD 300 had changed hands yet again, moving even further up the same street. The old Mercedes-Benz continues to be improved and looks better with each new owner as it hops from driveway to driveway to the better end of the street. One day I'll be dead in the ground, but the old Mercedes will be living at the top of the street looking better than ever.

My first job as an advertising copywriter was at the agency for Mercedes-Benz. As you would imagine, everything about the operation was first class. I wrote for a monthly publication that went to dealers and salespeople, and my boss always emphasized that I needed to understand the needs and concerns of that audience - just as this video does. No hard sell. No bashing the competition. Just speak honestly and intelligently. That's why there's nothing to be embarrassed about watching this sales video more than 30 years after it was made.

STEP 1: Slap the roof and start with “This bad boy”

why did this appear in my feed and why was this so hard to stop watching

The presenter's voice tone and cadence is entrancing.... I could listen to this guy talk for 10 hours

Having sold cars I can tell you that this is still pretty relevant.

Wow. I just spent an hour learning how to sell a Mercedes. Covid-life.

Nobody Literally nobody KZfaq: let’s recommend this guy a Mercedes Benz salesman education video from ‘80 s, that is uploaded to KZfaq in 2013, in 2020.

1980: "what do you need?" 2020: "how much can you afford monthly?"

For a sales professional , this is still on point 40 years later.

Let's be honest..you didn't search for this video

23:00 *opens trunk* "if you have to take 3-4 clients somewhere..."

The saleswoman's voice and demeanor is so pleasant and relaxing 😌

When I was a kid my parents bought a brand new 1993 saturn SL2. This was back when saturn just began as a "different kind of car company". They delivered the car to us off the showroom with a full tank of gas, the entire sales team clapped and cheered as my parents were given the keys and they took Polaroids of it which got put up in the dealership with other happy customers as well as a photo given to them in a small frame with a bottle of champagne. I remember it as a child just being really overwhelmed by the experience. They really made my family feel special like we were part of a bigger family. Granted it was all "sales" but the effort counted. Last year we bought a toyota corolla from carmax. We got a cell phone pic and a tank of fuel but it didn't feel anywhere near as memorable as a 15k/5yr purchase should've felt. Car buying is a big deal for a lot of people and they should feel special about doing it.... you just dont get that attention to detail anymore.

Customers "I'm just looking" Salesmen "I'm just sellin"

I was expecting a cheesy 80's video - this is actually exceptional, as relevant today as it was then.

Classic vid! Was waiting for the "Hi, I'm Troy McClure..." in the intro. Gold.

40:13 as someone who was an 80s child, it's fascinating to me to listen to how different people sounded. This dark haired lady, Dana, looks and sounds like she could only have lived in the 80s.

I bet back in the days nobody could predict that training videos of this sort would be available for anyone to view decades later

1980's customer: Is it dependable? 2020's customer: Can I connect it to my phone?

That one salesman with the “you know you can take it home today” close was an absolute baller…

When a 40 year old sales demonstration tape has better script writing, acting and production values than a modern Star Wars film...

20:38 When you live a peaceful life now but the old memories of Vietnam come back for a second.

Back in the days when car dealerships made money from selling cars not fixing them.

This guy is incredibly solid. A true, class act sales pro.

Customer: "my number 1 requirement is dependability" Modern Mercedes Salesman: "Ok bye"

These car models are still driving around in Morocco as Taxi cabs with a million miles on them 😁

Best dressed 80's Training Video Guy. Damn that's a nice suit.

Damn he's good ... I've just gone and bought a 1980' Mercedes. I had no intention to before seeing this video.

20:40 I wonder if that guy's coke lines were as spaced out as his clients lmao

"Hi, I'm Troy McClure..."

Thanks youtube, I can now sell cars, make pizzas and McDonalds.

I am stunned they used to go to this much effort. Today, any Merc dealer in the UK just ignores you until you drop onto your knees and beg them to talk to you. And even then they may continue to ignore you. They didn't mention the bit back then,where you place a cash order on line and guess what. THEY IGNORE YOU. This is not just MB. Every dealer in the UK needs to watch this.

20:40 - The eyes don't lie, the guy needs the car for some dirty business!

The 80's when Car dealers looked and dressed like corporate CEO's

We need a "Where are they today: 1980s Mercedes Benz Dealer Salesman Training VHS" follow up.

50:28 - SMOKES right in the sales room. Oh boy. OLD times and its "just" like 40 years ago 0.0

I want an 80's Mercedes now.

This should qualify as a LinkedIn Learning course. Timeless sales methodology.

"People who have been buying automobiles.... have been conditioned over the years to expect the worst from salespeople". No truer words. The more things change, the more they stay the same.

Welcome to another episode of "Where the quarantine has lead me today!"

This sounds like something a secret agent hears before starting their mission

We need a ‘Where are they now’ reunion video!

21:39 cocaine eyes of the true 80's businessman 🙄😂

Not gonna lie, I've developed feelings for the saleswoman with the short grey hair. Such is life in covid times.

Ah, I see KZfaq has once again reunited us all, fellow salesmen !

The 560 SEC he's sitting in at 18:44 was probably the most perfect Mercedes ever. It was the pinacle of their style and design, performance and luxury. The last of the analog Mercedes that engaged the driver while still being an absolute creamy smooth luxury coupe. I was just a kid when those were being produced new but every time I'd see one in a magazine or at the auto shows I loved them.

I currently work at Lexus and found this to be incredibly informative. Even my own sales training was nowhere as comprehensive in teaching selling techniques.

i’ve just became the 3rd owner of a ‘86 Mercedes 560SL which was originally sold in Philadelphia, it was imported to the Netherlands in 2023, i really wanted to see what the first owner experienced when buying it back in 1986, did not know youtube would let me see this gem.

Forget the sales training. I’m mesmerized by the classic car eye candy in perfect new condition!!!!

This is fascinating. Also, how the hell did I end up in this video.....

I'm spending Valentine's Day evening watching this

As a former Mercedes salesperson, I can say this nearly the exact training as it was when I was working there two years ago.

40 odd years later and everything here still rings true. Not a job I could do but this presenter is terrific. I picture him at law enforcement training sessions for some reason, his delivery, movements, expressions, scream FROG (friendly old retired guys)

25:24 that door closing sound

I’m here because of an employee carving meat and ham at a Country Buffet.

Nothing screams sophistication more than the demo Casio song

1980's Mercedes is so much more classy than today's.

I've watched so many training videos recently due to KZfaq's algorithm. I could take on so many jobs from the 80s and 90s now.

I started watching the blockbuster training video with Marie and that creepy guy who kept following her on the TV. Then I went to the Jewel customer service training video. Then ended up here. Once you start watching these training videos, you cant stop.

These sales guy are real PRO. No big statements or promises, or how great everything is, instead they are calm, strong listeners , high knowledgeable and very confident, persistant guys. Not many people have ALL these traits.

Mercedes in this era were highly desirable, reliable, and basically bulletproof. Today's Mercedes are....let's ASK SCOTTY!

this is a revealing deep glimpse into salesman psycology. lots of inner dialogue and mind games being discussed.

55:41....I have bought like 6 cars in the last 5 years....I would LOVE for someone to have had this level of detail at delivery...

why am I watching this, I dont even work in sales 😂😂😂

Back when Mercedes didn't have planned obsolescence engineered into them.

1980.........I was the General Sales Manager for EuroMotorCars in Bethesda, Md. This brings back old times......

I've bought 2 Mercedes and a BMW and It is a great feeling. I also bought a 2022 Acura MDX in 2021 and that was a great feeling too. Actually just getting a new car regardless of the brand is an exciting feeling.

Back from the era when shutting the door was akin to closing a vault. Thems were the days.

The dealership the lady salesperson works at is still around... Mercedes Benz of Silver Spring, Maryland!

This is all STILL SO VALID, 40 years later.

I use to ask my customers "Sir, what has drastically changed in your life that would make you think you can afford a vehicle like this?" 9 out of 10 times they would laugh and end up buying from me lol

Free sales training video and it was during a time when communication skills was not hard to come by. Great video

at 21:00 that guys is so high on coke, gotta love the 80s

Laughed at 3:44 when he folds his arms (showing he is closed off) literally right after the narrator talks about first impressions and appearance.

It never occurs to them that some people just need more than an hour to go from test driving a car to spending half a year’s salary on it?

Surprised this guy didn't become a news anchorman or game show host. Great voice, great delivery.

You could tell the quality difference in 1980s Mercedes, all metal, solid, built like tanks.

The guy doing this training has no idea how wild, extravagant, and financially out of control the 1980s are about to be. Hang on fella, these cars are about to fly off the lots. 🤣

Customer: I want dependability. Salesman: Sorry you came to the wrong place.

I'm glad they included breaks. Feels like I am going through orientation in the 80s. Although I wasn't born until the 90s. What a time to be alive

Its 2am. I've woke up to pee and now I'm lying in bed watching this instead of going back to sleep. Why?

I sold M-B’s in that era. It was great. And notice no stupid SUV’s

Customer: The car I drive now is beautiful but it`s not reliable. Salesman: You must be driving a Jaguar.

This is really gonna help me at my job down at the automobilership

Wow, peoples suits actually fit them in the 80s. I suppose getting a suit made for you was more the thing back then. It shows !

It's disturbing how well youtube knows me but I'm ready for the next hour

That opening with the Mercedes models and the synth… beautiful.

3:47 Pleasant expression, the look on your face, LOL car dealer puts head down in aggressive pose and folds arms across chest in a protective non inviting stance 👌💪

“It’s my legwork and I’m born to shop” 🤣😂