“The thinner sandwiches are more tender...you can always come back for more”

Make friendly conversation with your customers: "Have you tried the lasagna? It's my favorite." "Did you see that huge mess in the men's bathroom?"

I'm in a dark place of KZfaq. I've been watching 90s fast food training videos for an hour.

I love how they got straight to the point with the last reason a customer doesn't come back: DIE

I'm here because of Meat Carving at the Old Buffet Restaurant. And if you're honest so are you.

"I've never been here before what do you recommend?" *Sweaty Old Country Buffet dude bursts through the wall* "H A V E Y O U T R I E D T H E L A S A G N A"

It's comically sad that during the 90's we all hated sitting through these videos for our first jobs.. yet here we all are in 2021 .. watching these damn videos..

“Hi welcome to Subway. Do you like hot fudge Sundaes?”

Welcome to subway IM HERE TO FILL YOUR EMOTIONAL NEEDS

@1:05 1% of customers don't come back because they die.

Original Subway employee this was meant for: I hate this. Me, stoned, at 1:00AM: This is awesome!

Now if you ever need to apply to a subway you can tell them you don't need training because you watched the 1993 training video. Nothing has changed!!

Can't believe I watched this for free, back in 1993 I would have made 4.25 an hour to watch this...

Such an awkward moment at 15:08 "so that's quite a sandwich." "yeaaah 😉😉😉"

How my Subway career came to an end. Nirvana was in town and I really wanted to go but had to work that night. A customer came in before the show and accidently dropped two tickets on the floor of which I found and put behind the counter waiting for that person to come back and claim them. A couple hours go by and nobody did SO I just locked the building up and went to the concert. I'm glad I did because Cobain was dead about 8 months later and would never be a Subway customer ever again.

“Is it still hot out there? Allllright.”

" and if you see Jared around, keep him away from children "

First Pizza Hut, then Old Country Buffet and now this. What am I doing with my life….at 2 am in the morning? Lmao

This white collar fever dream of how human interaction occurs is absolutely bananas.

I feel so many emotions watching this!!! Subway was my first real job in 1992, and my training video was nearly identical. I worked in Hawaii, and the tourists could be so damn rude. I was required to wash my hands between EVERY customer! Wish fast-food employees would still be as professional today. I certainly had to kiss customer ass, upsell, make small talk, etc. I miss the top cut on the sub, but I can see why they no longer do it-me and my coworkers CONSTANTLY cut our fingers because of the way you have to do it, like all bloody hell cuts. I couldn't eat bologna for 10 years because the Cold-Cut-Combo was our best selling sub-hundreds per day I would make! Hated the dumb club card, pain in the ass, waste of time. If you think people in the video looked super dorky, in the time period we also thought they were super dorky. To sum it up: never thought I'd be watching a Subway training video 29 years later, at 12 am, on a little thing called a cell phone lol😱🤯

Does she like hot fudge sundaes?

I miss that old look of Subway. It was so unique

Anyone else agree that there should be a 'Training video Actor' training video?

Not going to lie... I honestly miss the black and white old timey photos in the interior of Subways.

This makes me proud to be a Subway employee even though I've never been one.

As a former Subway employee of the early and mid 90s in a small town I can confirm DIE is a reason people did not return.

Is this the carving guy here too? Wow went from subway to buffet carver! What a success story Allllright

They dont tell you what it's like when the store is jam packed with customers

The "bad" example is pretty much every experience I've ever had ordering at a Subway.

"I'm hungry today, so, I think I'll try that." So, some days this guy isn't hungry. Some days he is.

One thing that hasn't changed in 2023 is how out of touch people on high salaries in head office are with what the atmosphere is like on the shop floor in these large companies

I love these old training vids. There’s something oddly comforting about them

Yup, during my senior year in 94, I lived on my own and worked at a subway nights. Was good times.

The "bad" example at the end is hilarious. Aside from the guy taking a personal call and for too long, it was totally fine. The people behind this had no idea what actual customer interactions are like and how people hate upsells

I love seeing them cut the sandwiches in the old style. I miss that.

The loud “rock” music and too cool for you attitude seems the exact vibe Jimmy Johns was going for in the early 2000s.

Watching training videos for you work AT work - Nope Watching training videos not for you AT home - Hell YEH!

1% can't come back because they DIE

I worked at a Subway when I was 16 back then and I couldn't believe Subway's way of cutting the top of the bread into a canoe to make all sandwiches.

Subway employee: we wouldn’t want to lose you as a customer. Oh, yes we would.

I work at a subway and decided to skip through this to see whats changed, by the looks of it, nothing much lol.

Reasons for not patronizing… dead. That’s gold right there!

Times must have really changed because the last time I went in to a subway the 40 something year old lady behind the counter just went "whadda ya want?" without even looking up at me and then made me a sandwich that was 70% lettuce. I didn't say anything for fear of making her angry

10:22 I’ve still got mine. A buddy of mine at the subway used to hook me up with extra stamps.

They make the sandwich right in front of you. If you were paying attention, you would've seen the onions...

"Use suggestive selling with body language" -drapes self along counter

Every Subway worker I encounter nowadays exhibits none of these model behaviors.

“The customer DESERVES to be given the correct change”

I want to work at Subway now just to use the line 'I don't wanna lose you as a customer' when dealing with an angry customer that i made angry

I worked at Subway back in 1992 I remember this video

Am I the only one that watched the whole video? I don’t why, but I seem so invested.

I like how the irate customer music starts out as horror movie music and then moves to country western shootout.

I miss the inside wallpaper and it always had that amazing Subway smell. Now, the three in my area are inside gas stations and just looks like your typical place to get food.

I remember when Subway used to cut a notch from the top of the bread. Now they cut it through the middle.

That got a footlong double meat double cheese and a large drink got 7 dollars. That same meal now cost 16 dollars.

This reminds me of Dante talking about his barrage of stupid questions: “ Do you sell hubcaps for a 72’ Pinto? Ohh Minitrucker magazine! “

I like how the subway employee didn’t look annoyed because the customer didn’t start off with the length and type of bread at the beginning of the order.

Is it just me, or did Subway taste so much better back then?

Nobody's gonna comment on dude's excessive blinking? 😵

Whenever i think i hit rock bottom with training videos the next one pull me down to a new level of putrefaction.

I worked there in the 90s and I definitely watched this video! Was so much better back then. Subway is a mess now, and so unaffordable!

Or just put on gloves., So glad they made that mandatory👍🏻😬😬

Can't wait to see a ytp out of this

14:58 opportunity missed to ask her out on a date to a soft ball game but atleast he got excited about the quite the sandwhich comment

Revised for 2023: 'always keep a baseball bat under the counter' ...

Interesting way they used open the bread loafs back then. It’s crazy how expensive subway is now

Very typical corporate thinking. Blame the employee. 68% customer loss because of poor service. Hey, maybe if they pay a better wage they will get what they want, better attitude and more customers.

Make small talk with me while im there to pick up my food and i most likely will never come back

I’m only here because of that damn meat carving video. Now I’m addicted to training videos.

"Heres our bro-sure" is subways version of "Allright!"

Can't believe this was the year Jurassic Park was made. That movie was so advanced for the time.

“So.... its quite a sandwich.” “Yeaaaahhh ;)”

“Emotional needs” 🤣🤣

Early 90’s Subway was the best.

I love the whole you have to act courteous as the customer chews you out portion as if the Customer isn't an adult who is responsible for their outbursts and condescending tones

Fun fact... Subway was the choice restaurant of the infamous "Golden State Killer"👍

I've had "sandwich artists" who were much much worse than that guy in this video. I've seen two guys working behind the counter get into a fistfight. Also had a young female worker cry the whole time she was making my sandwich because the manager yelled at her.

At least the old country buffet video seemed more geared toward actual customer service. This video just made me feel like like I tried to sell everyone food they didn’t want.

Me: he’s my coupon for the cheap sub, and please don’t talk with me. No, no drink or cookie.

Dunno y but the way the customer made face at the employee and angrily put the sub on the counter accompanied by the dramatic track lol I am cracking 😂😂😂😂😂😂😂 19:27 oh the hyperbolic 90s!

Walk into the subway in my town. They get up angrily, tell you they're out of whatever you want to order, and if you do buy something refuse to take any bill over a 10

I miss the old 80s and 90s decor at Subway!! SO nostalgic. I used to love going there as a kid throughout the 90s & getting my little treat: a cold cut combo on wheat or a meatball on italian bread, six inch always with the american cheese. The smell of the bread baking when coming through the doors was downright delightful. People can talk all they want about the sandwiches now but I still really like 'em & think they're nicely made. My favorites now are the steak & cheese & spicy italian!

Director, "Why don't you put your hat on backwards and chew some gum..." (guy does it). Director - OSCAR MATERIAL.

I didn’t know Subway was around this long. I only knew of it’s existence once those mid 2000’s commercials started playing.

The cookies in the 90's tasted much better than today.

Low-key I miss the old subway wallpaper.. 🤷🏻‍♂️

“That’s quite a sandwich!” “Excuse me? That’s quite a judgment”

Funny, sure, but also impressive. It's mind-blowing in what detail these franchises optimized the customer experience already 30 years ago.

This is a story from ‘92. I got a job at Subway. The fella assigned to train me showed me how he licked clean the utensils. He, along with others, told me about the drug dealers in their trailer park. I think I excelled because I could speak. Halfway through my first day the guy that hired me told me he was moving me to another location that had problems and was making me an assistant manager. I quit. If I was that good relative to your other employees at that point in my life, we’re all in trouble.

@ 3:42 ...Just raw dogging that lettuce

Why was that actually pretty natural and a decent example of good customer service

*Gets $20 bill from customer* *Gives back $193.46 as change*

this is presented slowly to enhance understanding - meaning "we slowed it down because we know most people who work here aren't very bright"

How and why am I watching this on a Saturday night?

Holly crap I just realized the sandwich “artist” is not wearing gloves while handling her food. Jesus man I was born in 82 and grew up in the late 80s and 90s keep forgetting how much of a “no Fucks given” world we used to live in pre 911

This video should have been hosted by Jared Fogle at a school cafeteria hahaha

1% of customers don't come back because they die? There's really no way to prevent that, unless they're dying because of your food, and if that is the case, customer service shouldn't be your top priority.

This is back when Subway wasn't *TRASH* *.* The ingredients and Bread were definitely fresher way back when.

The way she aggressively places the sandwich at 19:31 makes it seems like she was about to throw it at him

I remember getting the kids’ meal back in the day with the round bun and the off-off brand toy. My mom never wanted to eat there though because she hated the fact that they didn’t wear gloves back in the day.