Mistake #1 here: kzfaq.info/get/bejne/meCPppt0rpnUYGQ.html Mistake #3: kzfaq.info/get/bejne/n62koayQt-C0h6s.html

i'm a call center newbie and I'm learning alot from your videos 😊. What I like the most is your way of pronouncing words, you speak slowly and clear.

I've been working for a call center for 3 months now and I was wondering if you could make a video about vocabulary regarding customer service, maybe some words/phrases that had helped you when you were working in the industry

Hi! I just want to thank you for existing in general 😂 Your videos helped me pass the interviews and now I'm starting on the 20th (healthcare account) and I'm currently binge watching your videos. ✨

As always it is a pleasure to hear these advices is from this beautiful. They are easy to understand but sometimes is going to be difficult to apply. The idea of being proactive Is wonderful.

Very appreciative of all the information you've given.

Great explanation!. keep up the good work. You are exactly right. Maapektuhan ang first call resolution kapag walang anticipation sa future issues. Salamat Ms Candace.

Another great 👍🏻 video!!! Thanks 🙏!!!!

Hi. Been watching your videos for several times now. And it's very helpful since I'm going to be a newbie few days from now. I hope you can make a video for common mistakes a newbie does in a hotel account.

Thanks for sharing this Ma'am it helps a lot for me being an aspirant to get in to the BPo industry

You are doing very good job . Keep it up

You're the best😻😻😻I'm learning so much from you😍

Thanks a lot Sheena.

I passed my interview bc your videos helped me a lot 🤗💛

hi ❤️were started our training today ❤️and yeah I'm so excited for nesting..Thanks for all the tips❤️❤️

hi Ma'am, I'm learning a lot from you. I'm a chat support before and planning to transition to phone support. I hope you can make a sample mock call video about when to give a recap and when to have timing in asking for a survey from a customer. Thanks in advance. Cheers!

Hi, believe me your channel has helped me a lot with my job ..it'd be great that you could do some podcast...

Thank you so much for this content

Everyday I'm watching all your videos here in youtube. 🤣

Ang galing mo!!! 😍💓

Thank you for sharing info

Hi ma'am everyday I watching your vedio it really help me .to gain more knowledge and speak well .

Hi, I'm john thank you for making this video it helps me alot now I'm currently trainee at BPO company since I was planing to apply I starting watching your video. And you're the reason why I got hired. 😊

Madame ako natutunan sau madam thanks a lot hehe

That's what I am doing in my past job as a Sales person in direct selling Company..

Thank you ma'am I learned a lot ❤️❤️😊😊😊😊❤️❤️😊 have nice day ......and God bless....

thank you so much for this, tomorrow is my first call with real cx and whenever I think about it, I get nervous

Blessings from Colombia

Nice learning videos

Thank you Kween. I got my job offer today☺️☺️♥️🙏🏼🙏🏼

Great

when i watched your videos i felt so lucky to found your youtube channel that's have a lot of learning new things about call centers💛

I do love you Ms you are beautiful and amazing

Maho nato uy haha

Thank you😘😘😘

Hello i watch your videos it's all good and i love the way you speck can u pls make a video for the letter sounds like or tongue twister Ferdinand letter TH. Thank u..!

Thanks :3

I love you hello from dominican republic ♥️♥️♥️😍

I wish u can coach me.admire u alot

Hi ms. Sheena request din ako gawa din kayo ng video about call center tools or applications po please

Galing mo

On our company, unfortunately or any negative words is not possible to say to the customers because we should do a resolution for that.

One of the most difficult thing to do when I was working as a chat rep is to answer No without saying No. It could be better if we can just answer No directly.

Hi ate ,I just wanted to ask, I'm wearing dentures and having a hard time speaking and pronouncing especially with letter S. Does it matter as a call center agent?or will they hire me?

1:55 because she didn't ask the customer if what kind of items she's going to return.

thankyou for your advice! i really like your video always! hope you can help me about our svar assessment and english sentence assessent. because i'm always failed! and i'm newbie. thankyou

I get alot of calls where the customer will ask for an exception for the return. There is never an exception, no promises.

I remember the days of mine working in the retail account, the samples are absolutely applicable, but now i am working with technical support which the sentiments and quality behavior are important for your metrics,.. but kudos to your video it was actually very helpful especially for the newbie csr, actually you help me a lot when i was starting bpo last year...thanks :)

Jennifer did not asked what item she wanted to return

THE FIRST AGENT DID NOT PUT A NOTE ON THE FIRST CALL SO THE NEXT AGENT CAN REVIEW EVERYTHING AND WON'T BE ACCUSED OF SAYING THAT THE POLICY WASN'T MENTIONED TO THE CLIENT.

Good day mam. What about mistake #3 for newbies mam?

I think the agent forgot to asked what the items the customer want to return

Yep Give us your Pro Powa

Correct me if I am wrong but I think what you are trying to say in this video is the importance of asking probing questions, being proactive is something different.

Ate Sheina, sana po outbound call tips next.

Fcr is the best way to resolve the customer issues

She didn't ask if it is swimsuit etc.

Ano po yung microphone gamit niyo?

I am facing problems on understanding customer and giving wrong rebuttals please help sheena and yeah my accent is different and us people thinking that i am not trustworthy can you tell me how can i sound trustworthy

Mam.. am working in call centre..some person talk continuously in this situation how to reduce AHT

Hiiii 😊

Alam nyo po ate kahapon lang nag apply ako sa Alorica umabot nako sa panghuli na assessment pero di ako natnggap bagsak ako pati nadin po sa TP bumagsak ako sa account validation nakakasad man pero tuloy padin ang buhay By the way thank you po pala sa mga tips mo nakatulong po talaga sya at effective siguro kailangan pa talaga na bago ka mag apply dapat ready ka🥰 Thank you po at more tips to go more power!.

Hi !😁 Can I ask you something? Kwestyon is the name of your websites right? I'm curious why did you name your websites as " kwestyon"? 😁

Mam please make a video on why BPO for the person who had done btech. Please anyone if you know comment down.

I want to work as call center agent, but training center wont accept me coz i didn't graduate in HS . So :(

Hindi niya tinanong kung ano yung item na ibabalik ni customer

I'm a trainee right now and i got frustrated coz i know some basic English but I don't know how to deliver it well that's why Everytime we have discussion i remain silent not bcoz idk the answer but i dont have confidence to speak up😭 my Trainor warns me about that huhu tomorrow is our mock calls idk if I'm going to pass. Huhu i think I'm having PPD as well😭 my baby is now almost 2 months palang po