A DAY IN THE LIFE OF A CALL CENTER AGENT / Work at home edition

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Rosejean Davalos

Rosejean Davalos

3 жыл бұрын

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Пікірлер: 113
@knborromeo1756
@knborromeo1756 2 жыл бұрын
Hi! Thank you so much for sharing your experience. I feel like I finally found my people. It's really relieving knowing that my anxious feelings and thoughts as a student who's also planning to apply for a call center job for the first time is normal.
@adora1104
@adora1104 2 жыл бұрын
Thank you for sharing this content. It is good to hear young adult perspective. This is like watching my daughter sharing her views :) Keep up the good work!
@markaguilar9243
@markaguilar9243 Жыл бұрын
Love this video! Thank you for sharing your experience.
@oneamari
@oneamari 2 жыл бұрын
ate i'm planning to apply as cc agent, nakikita ko sarili ko sayo☹️ thankyouu! i feel more motivated. Sana may maging kawork mate ako na kagaya mo. Staysafe :>
@alexandreaalpuerto406
@alexandreaalpuerto406 2 жыл бұрын
Ang galing mopo , sana may lakas din ako ng loob mag take ng mga calls..gusto kodin mag try ng ganyang work . im turning 20 , still studying
@KaBagangVonTV
@KaBagangVonTV 2 жыл бұрын
Hi thank you po for this content, I'm about to start my training on July 18 as a Customer Service Representative. Thank you
@Hotdog_30
@Hotdog_30 2 жыл бұрын
ilang days po ang training what time usually pag onsite training?
@macayanandulce7206
@macayanandulce7206 2 жыл бұрын
Keep it up ate alam mo bilib ako sayo kasi ganyan den ako tkot tpos dipa fuent sa english pero ang galing mo at nakakaproud💖
@confidentlybeautiful2108
@confidentlybeautiful2108 2 жыл бұрын
sis ang training ba at lahat lahat are being done at home? di kase ako pede sa labas ng house TIA
@mochadavalos
@mochadavalos 3 жыл бұрын
Wow. galing naman! Parang Gusto ko nadin mag work ng call center ❤❤
@rosejeandavalos
@rosejeandavalos 3 жыл бұрын
Nako apply na teh hahahaha
@ilovepink18
@ilovepink18 2 жыл бұрын
paano ka nakapagwork from home? alam ba nila na student ka? bawal ba ang student? san kang site? thanks in advance! so much proud of you! kudos sau! working student!
@kristinemaranan3815
@kristinemaranan3815 2 жыл бұрын
Hi po, may I know saang branch/site po kayo ng alorica nag wowork?
@mosrifadimalulo9819
@mosrifadimalulo9819 2 жыл бұрын
Hi thank you so much for making this video! Start na ako ng training This coming Tuesday pero not sure kung itutuloy ko dahil di pa ako ganun ka fluent sa English and nag aaral pa ako. But thanks to you na motivate ako na tumuloy narin.😊
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
You go for it! Masasanay kadin sa english! Kaya mo yan!
@JulieManzoVlogs
@JulieManzoVlogs 2 жыл бұрын
Hiiii, sales inbound acc na hawwak ko do you have idea or tips?
@reginojrdelosreyes8492
@reginojrdelosreyes8492 2 жыл бұрын
is it ok to use laptop sa work from home or need ng desktop
@meriamroa208
@meriamroa208 Жыл бұрын
Uy.. Thank you for your video. At least alam ko di ako nag iisa sa experience ko sa steps ko on to working as a call center agent. Nag aantay ako sa final interview call ko ngayon. And nice to know rin ano mga experience mo during work. At least alam ko ano dapat ieexpect ko. 😁
@ailynvillanueva2707
@ailynvillanueva2707 2 жыл бұрын
I am super duper relate with you hahahahha ❤️
@jayvistal4790
@jayvistal4790 2 жыл бұрын
Thank you so much for sharing your experience po. Future Alorican din ako and hope talaga makapasa sa training.
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Kaya yan!! Basta perfect attendance maintain mo
@markuchiha7737
@markuchiha7737 2 жыл бұрын
Hadouken. Aux auto in lang be para dika pasukan haha.
@easymoney1811
@easymoney1811 2 жыл бұрын
how's your work on allorica?
@ShanMichaelEscasio
@ShanMichaelEscasio Жыл бұрын
Hello, messaged and followed you sa FB. Ang dami kong tanong pero nakakahiyang ipost dito as a public comment. Lol.
@icecastle1941
@icecastle1941 2 жыл бұрын
Ikaw po ba mamimili ng sched mo or pede ikaw yung mamili. Mas prefer ko po kasi night shift
@allabout_Val
@allabout_Val 2 жыл бұрын
How to apply po?
@jackielyntuldac5203
@jackielyntuldac5203 2 жыл бұрын
Ate, thank you sa video na to lumakas loob ko. Pinatay korin po yung call nila kanina😢 pero dahil po sa video mo magaapply po ulit ako. After 1 month poba dapat or apply lang po ng apply ulet and mag ready nalang sa call nila?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Yes alam ko 1-3 months bago ka ulit matawagan.
@angelicario28
@angelicario28 3 жыл бұрын
Galinggggg
@Patricia-dz8je
@Patricia-dz8je 3 жыл бұрын
Hi! I may not know you but I'm so proud of you. You are amazing girl! I've been wantinh to enter the bpo industry but I'm afraid. After watching this, I want to take a risk na. Btw, how many calls do you receive each day?
@rosejeandavalos
@rosejeandavalos 3 жыл бұрын
Aww thank you🥺 Usually sa isang araw 50-90 calls. Short calls lang kase kami. Pero anyway, if ever na ipursue mo na ang bpo, I hope you enjoy it. ❤
@Countryfood14
@Countryfood14 2 жыл бұрын
@@rosejeandavalos Hi ate ano pong account mo? gusto ko din po kasi mag try ng call center at gusto ko po sana sa madaling account lag muna :)) hehehe
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Dual account ako now eh. Healthcare tsaka retail. Kung saan madami calls dun kame. Hahaha pero i suggest retail❤️
@chom_skie
@chom_skie 3 жыл бұрын
Ang galing galing mo po ate mag edit💕
@rosejeandavalos
@rosejeandavalos 3 жыл бұрын
Thankie❤
@svnkm1894
@svnkm1894 2 жыл бұрын
Same experience, pinaka kinayatakutan kong applyan ung BPO, then i finally did aa Alorica parang na desperate na ako kasi i need work talaga. Tapos nagulat ako i passed everything, now im just waiting for requirement list. Kahapon lang ako na kapasa and until now di parin ako makapaniwalang nakapasa ako. 😁
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
OMG! Congrats and I hope you enjoy it❤️
@boyongtv2148
@boyongtv2148 2 жыл бұрын
Hi i love to apply to any local account companies ,I also attended an english advance training for cca but my problem is me being a computer illiterate can you advice me ?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
I think you have to practice first. It's kinda hard to navigate on tools if you're not that good in using computer. You can also watch videos on youtube about it. It will also be helpful if you try to practice on computer. I hope you do well!!! God Bless❤️
@larissahonor9486
@larissahonor9486 2 жыл бұрын
Hi! I am waiting for another call sa alorica. They said reprofile daw po, do you have any idea if they will still call me? Or sadyang matagal lang po talaga ang calls for reprofile?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Medyo matagal lang po yan. Hahanapan po kayo ibang account na available.
@anarosechannel8299
@anarosechannel8299 2 жыл бұрын
Ivlog mo po sana during training kung ano yung mga ginagawa ang tips narin para magkaidea ako ma'am.hehe. Hired narin ako pero magtake palang ng training
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Noted❤
@FlowEarn
@FlowEarn Жыл бұрын
Baby ko yan♥️☺️
@khanyisilezuma388
@khanyisilezuma388 2 жыл бұрын
hi do they hire South Africans
@shenengstarsvlog4510
@shenengstarsvlog4510 2 жыл бұрын
Ate I feel you dun sa 2 time drop call... I got a call while listening to a kpop song whick is EXO "lucky" I really feel the song then it suddenly stop and my screen pops up someone is calling (August 5, 2021), I actually answer it but my neighbor is doing videoke and I don't have a place to get interview quietly so I decide to end the call. Second ( August 12, ,2021) call 8:00 am in the morning I am still asleep so I thought it was alarm, but still I answer it then like what you've said, when I said HELLO? someone on the other side speaks English saying that they are VIX so this time I really drop it off because I just wake up and I feel like I am dreaming hahahaha. This 2 are both from VXI. Yesterday (September 16, 2021) I got a call from another company which is TELEPERMANCE and I did initial interview... I thought they will not call me again🥺but they did today ( September 17, 2021) saying I pass the initial interview so today I also did the final interview when they say that I pass the initial interview❣️ after 2 hrs, today also I did receive a call again telling me that I passed the final interview 🥺. The interview said that I should wait for a recruiter to talk about signing ( which is I don't have idea, Because I don't have any work experience) and operations interview 🤞✊... I can't sleep becaus I'm a little nervous thinking what will happen to a 19 year old me🤣. I guess believing and trusting yourself really helps a lot although there is still some doubts. Please cheer me up🥺☺️🌟🥰
@shelaniesagal3359
@shelaniesagal3359 3 жыл бұрын
Ganda nyo po kahit puyat
@rosejeandavalos
@rosejeandavalos 3 жыл бұрын
Wow namern hahaha thank u❤❤
@kingblades1017
@kingblades1017 2 жыл бұрын
How long have you been there in that industry? Alorica din po kasi ako newbie lapit na po training ko.
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
1 year na po ako now sa alorica.
@bevzbevz4391
@bevzbevz4391 2 жыл бұрын
Hello ate how many weeks yung naging training at home/onsite niyo po?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
1 month po
@jhonpaulzabala8900
@jhonpaulzabala8900 2 жыл бұрын
Gusto ko den mag call center
@airarheine5388
@airarheine5388 2 жыл бұрын
Hello? Madali lang po ba healthcare account? waiting nalang po sa training ko Im so excited, although kinda nervous😭
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Para saken mahirap. Hahahaha. Pero kaya mo yan. Kinig ka lang sa trainer.
@casseyeraldo7210
@casseyeraldo7210 2 жыл бұрын
Maam ask ko lang po f naka receive ka ba ng call na gusto nila ipa transfer sa ibang agent . Ttransfer nyo po ba o need nyo pden itake ang call ?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Kapag escalation need pa iconvince si caller na kaya mo sya tulungan pero if the caller insist, pwede na itransfer sa us rep or supervisor.
@casseyeraldo7210
@casseyeraldo7210 2 жыл бұрын
Maam pwede pa link ng office chair . Thank you
@allenmaegrc
@allenmaegrc 2 жыл бұрын
Hello! Sana ma-notice po. I’m also a call center agent aspirant :) I’ve been applying to multiple companies na din. Ask lang sana since newbie ka din sa industry, after your training po ba automatic pinag work at home ka na nila? If yes, mahirap ba talaga ang WFH setup sa newbie? I’m seeing a lot of comments po kasi from tenured agents sa mga fb groups na mas recommended daw sa newbies ang on-site kasi di pa familiar sa work flow as cc agent. Thanks in advance sa answer! 😊
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Nung naendorse po ako sa production, inask po kame management if willing po ba kame mag work at home and I sad yes kasi mahirap byahe. Newbie lang din ako during that time, sabe po nila mas okay if onsite para mas ma-assist pero kinaya ko naman kahit naka WAH lang. May MS teams naman. Nagchachat nalang kame for assistance❣️
@allenmaegrc
@allenmaegrc 2 жыл бұрын
@@rosejeandavalos Thank you so much sa reply and sa info. 🤗 Anyway, kakatapos lang din ng final interview ko kanina sa Alorica and fortunately I passed the assessment and final interview. For medical na po ako and sa T-MOBILE account na endorse. I heard a lot from tenured agents na super stressful and toxic daw ang telco account hehe. But I hope kayanin ko talaga to and makapasa sa training and nesting. 🥺
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Hay nako stressful account na inapplyan mo tas mejo toxic pa management ng company. Congratulations and goodluck! Btw nagresign na ako sa alorica di na kinaya mental health❣️❣️ I hope you do well❣️
@kumicanedo9977
@kumicanedo9977 2 жыл бұрын
Good content. Sana pag tagalog don't make it sound "slang" not pleasing sa ears. kudos. Keep it up!
@i_luv_cartoon8146
@i_luv_cartoon8146 2 жыл бұрын
wow, ilang taon na po kayo? i tried applying for any jobs po kaso di matanggap kase 17 pa lang huhuhuh
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Im 21 na po❤
@analynmallari6070
@analynmallari6070 2 жыл бұрын
May sahod din po ba ang training? Magkano din po starting salary? Thank you hehe
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Yes po meron. Package ko po nun 16500
@analynmallari6070
@analynmallari6070 2 жыл бұрын
Ate ilang weeks din po ang training?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
1 month samen
@analynmallari6070
@analynmallari6070 2 жыл бұрын
Thank you po for the info 🙂 God bless po and stay safe!
@emmanuelquerol
@emmanuelquerol 2 жыл бұрын
1999 ka ba pinanganak iha?
@ricamaemayores6622
@ricamaemayores6622 2 жыл бұрын
During the interview in applying for alorica did you mention that you're a student?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Hindi po. Sabe ko di na ako nagaaral.
@chanyeoldara7247
@chanyeoldara7247 2 жыл бұрын
Mahirap po ba ang healthcare account?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Para sakin po, oo.
@oclaresmhaxfrancyne8149
@oclaresmhaxfrancyne8149 2 жыл бұрын
Hello pon just want to ask ano pong account niyoo?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Healthcare po
@markuchiha7737
@markuchiha7737 2 жыл бұрын
Cubao ka uhg bato
@jordanulfindo8085
@jordanulfindo8085 2 жыл бұрын
Hi po! May I ask if working student ka po ba?😊
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Yes po working student..
@jordanulfindo8085
@jordanulfindo8085 2 жыл бұрын
I am aspiring pa Lang po, but I'm afraid that once I enter BPO industry, I don't know if I can be able to manage my study and work. Any tips po?😊 Btw, I'm SHS student po
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
I must say, you really need a lot of patience. Hindi madali, sobra. Pero pag focused ka sa goal, kayang-kaya naman! Wag masilaw sa sahod, mas madaming opportunity kapag nakatapos. Galingan mo and pray to God always!
@juddyannniera9153
@juddyannniera9153 Жыл бұрын
Work From Home ka po ba?
@r.c.t.channel8225
@r.c.t.channel8225 2 жыл бұрын
Ok ba salary sa Alorica?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Good for newbie po.
@thomasmark7182
@thomasmark7182 Жыл бұрын
cutie mo po hello
@nobody2198
@nobody2198 2 жыл бұрын
Ateee may work experience ka po ba?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Meron po 4 yrs po ako sa catering services. Pero sa BPO wala.
@nobody2198
@nobody2198 2 жыл бұрын
Thank you po sa fast reply. Pero last po yung training po ba onsite?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Yes po pero pag naendorse ka na sa prod, pwede ka magrequest for work at home.
@fparencejanemejia3227
@fparencejanemejia3227 2 жыл бұрын
Taga saan kapo
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Las piñas po
@noone5581
@noone5581 2 жыл бұрын
Share ko lng. 😂 Parang nakita ko sarili ko sa video na to. Yung tipong nag apply ka tapos bigla kang tinawagan tapos ni reject mo yung call. 😂😂 In my case kasi.. nung napapansin ko na malapit na akong maka pasa bigla akong nag panic kaya bago matapos ang call interview nag pahiwatig na ako na ayaw ko na sa trabahong inaplayan ko. 😂😂 After ng call grabe nanghihina yung tuhod ko tapos nanginginig pa ako. 😂😂 Ngayon, nasa part na ako ng buhay ko na nag hahanap na ako ng mga sign kung papasok ba ako ng CC o hindi. And for some reason itong video agad nakita ko sa youtube at ito yung linya na nakapag pa kumbinisi saken na subukan nang mag apply sa CC 17:24. 😂😂
@surisurisuri29
@surisurisuri29 2 жыл бұрын
Studying ka rin po ngayon?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Yes po
@ireneavila3611
@ireneavila3611 2 жыл бұрын
sn k po dte sa catering?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Queensland po.
@victoriajoypataueg7698
@victoriajoypataueg7698 2 жыл бұрын
Ano pong course nyo??
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
BSBA major in Marketing😊
@victoriajoypataueg7698
@victoriajoypataueg7698 2 жыл бұрын
@@rosejeandavalos na accept din kasi ako as CSA!! and college student din. Medyo kabado ako and overthinking how to manage both!!
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Nakakastress sya sobra. Hindi pagod katawan mo, pero lagi pagod utak. Much better if hindi mo naman masyadong need work, magfocus ka nalang sa study. Pero if ever need talaga magwork, be prepared nalang din. Kakayanin naman nga lang lagi kulang sa sleep. Pero hope you do well! God bless you!!
@alyanavlogs1418
@alyanavlogs1418 2 жыл бұрын
Newbie here, pa hug ako hehe. On monday na training ko, hope everything will go smoothly. And makapasa ako..as a begginer mahirap ba mag wfh ma'am?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Hahaha nakakalungkot lang tsaka nakakatamad kasi wala ka kakwentuhan. Tas nakikita mo sa bahay nyo tulog mga tao. Pero syempre mas convenient❤️
@kuyagev4362
@kuyagev4362 3 жыл бұрын
19:30 I can clearly read your lips here, you say "ngi ling laylaylibag li bla bla bi ba ngi nya li..."
@rosejeandavalos
@rosejeandavalos 3 жыл бұрын
Hayoppp hahahahahaha
@eula8022
@eula8022 2 жыл бұрын
anong account mo po?
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Healthcare
@jessicabronola8021
@jessicabronola8021 2 жыл бұрын
@@rosejeandavalos mahirap po ba healthcare acct? Btw kaka endorsed lang po sakin hehehe.
@rosejeandavalos
@rosejeandavalos 2 жыл бұрын
Para sakin, mahirap. Hahahaha. Complex kase sya tas napakacomplicated ng procedures minsan. Lalo na newbie ako noon.
@ernestsuangco2624
@ernestsuangco2624 2 жыл бұрын
Good content. But avoid pronouncing "parangggg" tagalog word yan di mo dapat islang. Continue what you are doing. You are good. You are in that position for a reason. Many will want to be in your shoes.
@tirmcdold9589
@tirmcdold9589 2 жыл бұрын
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