Dude I would love a doctor who makes the effort to sit down and explain to me what’s going rather than just a brief visit, it shows that they care!

He's acting like you offered him essential oils

The sad thing about being a 'good doctor' is that not everyone is going to like you. People expect the Healthcare system to be like a grocery store- pick and choose what treatments they want, whether if they're actually good or not. The important thing though, is that you never lose how professional, respectful, and compassionate you are, even in the face of people being stupid.

My doctor is a lot like you. She doesn't believe in putting a bandaid on the problem but we work together to find out what the true issue is. She takes time with all her patients and looks to figure out the underlying cause. I just love her, she is the only doctor that has ever taken the time to get to the bottom of the problem and not just give me a drug to cover up the issue.

"Sometimes good intentions have bad outcomes". I agree 100%.

He is so sad he didn't even do the beee whoop intro :'(

I love how Doctor Mike didn't complain about the patient nor shrugged this off as being ridiculous. He took the complaint to heart and learned something. Absolutely love that!

The fact that you made this video shows how much this situation effected you and how you are willing to learn a lesson from it. I’m an RN and have worked with many different doctors, but you’re a gem! So genuine, really truly care about your patients, and always evolving as a doctor. Thank you for the videos and keep doing EXACTLY what you’re doing 😊

Dr. Mike was: - Too adorable? - Too genuinely concerned? - Too smart? Yeah, report him!

Sounded like you done the best you could

What I'm hearing is, "the Dr. Didn't give me what I wanted so I'm mad." Doctors who were afraid to tell my sister what she didn't want to hear and instead just wrote out the prescriptions she wanted almost killed her because she was Dr shopping to get drug relief for constant migraines.

The fact you even try bonding with your patients is something I would appreciate so much. My doctors all just listen to what I say, say what they think and I go. The appointments usually always last six minutes max, and my issues are hardly addressed, just side tracked.

I think I'd file a complaint, too: "The doctor only spent an hour and a half with me instead of _the whole week_ I really want to spend with him"

Doctor: **suggests physical therapy** Patient: That's too spiritual

I honestly love how respectful and professional you keep your work because it’s not easy to do that. This experience reminds me of a very similar occasion that happened to me with a classmate of mine in school. He is also Russian and a very nice, respectful and smart student. But because of a miss understanding we don’t longer talk to each other. Even though my intentions where good the outcome was bad and I know that it wasn’t what I said or how I behaved. Because I went over and over, even the people who know me and heard the whole story were curious. Because they did not find anything wrong on what I said to the person or how I acted. But I try not to take it to personal and I decided to let it go.

As someone who has a lot of random pains and a lot of stressors in my life, it took me REALLY LONG time to realize the connection between the two. I went to many different doctors (>5, mostly due to school/moving) for the same symptoms over years, and each of them gave me different diagnosis, different treatments (or no treatments) and none of them mentioned my mental health could be a reason, and none of the "treatment" works. I definitely understand the patient in this video to a certain extend. Sometimes it's just so frustrating that you don't get an effective treatment, and not even moving to a right direction.

I think getting complaints are unavoidable when working with the public, everyone has different levels of expectation from their healthcare provider/public services.

It’s a shame that mental health is considered “too spiritual”

If you were conversing with a patient and they act like they agree and understand, even if they don't, there is not much you can do. If people are not honest with their reactions to you and what you are saying, there's not much you can do. You have to take your patients at face value and believe them,it is their responsibility to be honest with their doctor. JMHO.

The world needs more doctors like you, Dr. Mike.

I would file a complaint too for Dr. Mike being too fabulous

if Doctor. Mike was a doctor I was seeing I would be screaming of joy inside!

I would love to have a doctor like you, every interaction I had in my life has been horrible. One time I almost had a panic attack before getting to my appointment with my endocrinologist, a doctor told me I was faking my pain and got mad about it when I was genuinely having problems to walk...😬

It's great to see a doctor that has book smarts along with emotional intelligence. It says a lot that you're focused on always improving and learning about your patients.

Who knew story time with doctors was so interesting.

Patient files a complaint about my tattoo (not that it wasn't covered, because I shouldn't have one) and then one complaining that my male colleague had facial hair. 😑

You are a genuinely sweet and empathetic doctor. Having Crohn’s, I would love to have you, or someone just as amazing help get me through the processes. I truly admire the way you care for your patients, and now this is a lesson learned and something you can add to make you an even better Dr! There’s always room to grow. Thank you for your love of us and your practice. It’s you and people like you that give me the inspiration to one day take care of people too! ❤️

Literally everything mike did during that appointment was what a doctor should do, and even though the patient was going through a lot, there was no reason for them to take it out on the person caring for them

I always feel so uneasy when I see a doctor and they are short and brief with me. It makes me feel as if I'm not important and that they don't care. If you had done that for me I would have really appreciated it and I'm sure the majority of people would as well!

If he was so understanding at the end of the visit, it could also be he came home and told the info to a partner/familie. Who in turn reacted that way, and told him to file a complaint.

Wow a doctor who asks intelligent questions to ascertain the problem. I would love to have a doctor like you. You are a rare one!

This video of you telling us the story of the visit is longer then any visit my doctor has literally ever had with me. I wish I could find a doctor who would sit and listen to my concerns

Imagine finding your doctor talking about you in his KZfaq channel

You are a doctor with a heart of a social worker, keep it up ;) ( i know this vid is 2 year old lol)

I love to have a doctor like you. Most of the doctors i've met just told me straight to the points. You have good communication skills, that makes you different than the most doctors.

As a chronic pain patient, I had heard the it's all in your head thing to many times. One Dr,,,full waiting room ,,came out,,,called my name,,,as I stood up loudly said "it's because you are TO FAT!!" he turned around and left. I was stunned. I did file a formal complaint. Saw another Dr who explained things out on why the pain. If we treated it with therapy etc. I'd feel better the weight would come off. I'm now 100 lbs lighter. I walk much easier the pain us barely there most of the time. That nice 2nd Dr taught me,,well PT to stretch out the pain. Thankfully I didn't Dr #1 discourage me. I'd of easily listened to Dr Mike. He was explaining it right. Sadly the patient,,,likely at the end of not being heard, just couldn't handle the info. I understand. Gr8 job Dr Mike.

According to me , all of your steps clearly showed that you are a fully qualified doctor, think of your patients and suggesting them the better way to resolve their problems , we are proud of you man 💯

You're such a good doctor. If we had doctors like this locally it would be amazing

I'm very happy with doctors who take the time to explain i have been to so many doctors who straight up disagree with me

He's so humble, these kinds of doctors that are willing to learn more for their patients and actually help while building an important and respectful communication are the reason I want to pursuit medicine, thank you for inspiring me (:

“Some of the worst things in history were done with the best intentions” ~Allan Grant JP3

Doctor: the more you rest or lay in bed the more harm you can do to your lower back.. Me laying in bed bc of lower back pain: well hot damn.......

This profession is aint that easy! You do alot, work hard , study deeply, but things go opposite as thought of! I respect and appreciate how well you manage it! I have a lot to learn from you dr.mike !

This is so relatable! I'm glad you shared this story. I have learned this is effective communication from hosting at a busy restaurant with long wait times. You give people the room to question you and they will. Must tell them what can be done and not what cannot. And the less words you use to get to the point the better. The way I command respect is with bluntness

Some people are never happy, whatever you do. It sounds like you did the right thing.

4:36 his new york accent came out alllottt right there lol you could tell he from Brooklyn ahaa xx

You have a great attitude to coping with complaints, especially when you have given extra time and a really full history and exam.

It means so much and I respect the heck out of you that rather than react defensively like many would, you took the opportunity to learn and grow from the experience. A very rare quality in people these days. Love ya Doctor Mike! Stay Healthy, Stay Happy

As a disabled veteran, I truly wish I was your patient. I suffer from low back pain as well, and I've never had a diagnosis such as yours. I had no idea that resting could do more harm to my pain than being active. I've never had an in-depth analysis of the actual cause of pain as what you have explained in depth in this video. The VA hospitals could benefit from doctors as passionate as you are. I hope your patience understand how lucky they are.

4:35 "whut moy thuwats ahhr" lmao he let that Brooklyn accent slip REAL hard 😂

I love the way you understand your patient completely and showing very intrest to every part of their life that they tell sometime it happens and break my heart where the intention does not match with outcome

I appreciate that you take the time for introspection and trying to improve your patient interactions instead of deflecting a complaint or just trying to justify your actions. That's very mature of you

There is nothing wrong with you doc You are professional You are educated You are helping You are trying to benefit people not harm them And unfortunately... Sometimes people don't understand it.

My take: The minute you mentioned stress, the patient felt you were attributing his symptoms to a psych disorder. He felt invalidated.

That shows you that no one is ever going to be truly satisfied. I love you Dr. MIKE you are a fun, intelligent Dr, who is definitely passionate. Not many Dr's have your enthusiasm anymore. Either way I wish you well forever and I would be blessed to have a Dr like you who actually cares and talks in detail. Sending love from South Central LA❤

You remind me of my doctor who is the first one in years that I’ve trusted. Its important how much you care, explain what’s going on, and try to help

I’ve basically had this exact situation with a doctor-went in for an MRI for lower back pain, then the doctor recommended physical therapy and addressing stressors instead. 3 months of PT and stress management later I was doing so much better!

I work in a hospital. What Dr. Mike is not telling us is that he suspected that the patient was angling for workers comp and/or disability. A normal patient doesn't make an appointment and tell the doctor what to do. That's why the patient didn't want the Doc to go into his history of exercise and hiking. The patient wanted a different doctor because he knew he'd screwed up with Doctor Mike by telling him things that could be used to deny the claim.

I know this video was for educational purposes mostly, but wanted to mention that your compassion for your patients says a lot about how seriously you take your job, and creates a safe place for your patients. I remember in detail each doctor/nurse/specialist that has ever treated me with kindness and I remember the ones that haven’t. You’re one of the good ones.

I appreciate the fact that you treated the whole person and not just the symptom. My doctor is the same way and I love her. Wouldn't change her for the world!!!

"He wanted to do a MRI regarding his back" Me: straightens back immediately

He probably didn't know that stress can actually cause physical pain and just thought the whole stress thing was weird voodoo stuff

Physical therapy is always first before MRI when it comes to the back. At least in my experience. I have appreciated doctors for taking this type of care and time for my well being. Kudos!

I know this was from yrs ago but it’s great that u were willing to spend more time than originally planned to begin with- I often hear “that’s a lot of symptoms so what do you want to deal with today” but at the same time hear from other doctors “you have to give them all the information so they can make the best diagnosis” and even at an ophthalmologist visit when describing multiple symptoms - all with my eyes- was told that it was “like 7 different issues so what do you want to deal with today” but as I told the dr “they are all symptoms with my 1 set of eyes so to me that’s 1 issue.” Patients don’t have the education doctors have so they shouldn’t be made to feel like we have to decide which symptoms are the most important or these symptoms seem related to each other- that’s y we go to see a doctor. And it was nice to see that you actually took the time to consider how ur approach didn’t work with that patient & were willing to try again. There are many doctors who aren’t willing to re-visit an issue even with patient concerns. And maybe the most helpful thing was that you suggested he come back for a follow up in a week- not 3 or 6 months. I had an endocrinologist tell me he didn’t think the tests he ordered (after he refused to order the bloodwork I had previously that lead to my orig diagnosis) would find anything and he would call me if something came up but otherwise he didn’t need to see me again. He basically was saying he didn’t believe my symptoms & even if they were actually happening he wasn’t willing to take the time to do more diagnostic work to figure out what is causing them. While stress can certainly cause some physical symptoms- many physical medical issues can have physically induced anxiety as a symptom- from the medical reading I have done it’s very common for people prior to having heart attacks to feel as though “something bad is going to happen” or for people to know “something isn’t right” with their bodies even though the general basic tests show as “normal” prior to a medical emergency. It’s too bad that so many patients are forced to wait till they have a life threatening emergency to actually get the medical attention they need & a real diagnosis.

Spiritual? What the... It's not like you told him to go pray the pay away, you told him to get physiotherapy for his back to heal.

Oh Doctor Mike, I was an office nurse,for almost 40 years with the last 22 years with the same physician. He also is an Osteopath. The way that you approached your new patient was exactly as my doctor would have done. To just order it without knowing history or at the very least why he felt he needed it would have not been proper care. Also his insurance may not have approved the test and then there is a whole other issue because as you know, it's always our fault when something like that happens! Lol. Please don't take his disapproval to heart as he may have just been a grumpy Gus anyway or his previous doc may have just given him exactly what he wanted, when he wanted it. 💞Wisconsin

I’m very impressed that you took the criticism as an opportunity to reach out to others with different points of view to improve. And from your story, I think you did a great job with the patient as well.

I would love to have Dr. Mike as a doctor. He is so genuine and cares about his patients.

got a new GP in town, EVERYONE hates him. I went there myself, one of the nicest Doctors i ever had. Then why the hate ? because he doesn't just do what they expect of him and orders the medizine by default, but wanted to see the, for him new, patients first to find out if they even need it or if he can find a different solution than the GP before him... how dare he take his job and his patients serious ? XD

Sometimes humanity makes me sad. I love when my doctor spends extra time with me. I think you did a great Job, Dr. Mike.

I think this also comes from patients who don't usually go see a family doctor, but instead have been going to clinics or ER as needed for major issues. The first time I saw a family doctor, I was surprised I wasn't just given pills and told to get out.

Just remember for every patient like that, there's TONS of us who would love a Dr like you who is actually compassionate and highly skilled xx

I think you did a perfect job hun. Patient just wasn’t on the same wave length. Which is unfortunate for him.

Your name sounds more like Mike wazowski to me 🤪

You can really tell this man is an extremely good Doctor

Your humility and willingness to look at yourself, to learn, to have grace towards others is an example to EVERYONE. Every single person would benefit from the ability and willingness to purposefully and intentionally make a practice of this stepping back, self reflection, and following action. To look at the whole of the situation, and to not become defensive or react emotionally - even though emotions were felt.

To have a patient file a complaint that is actually quite rude and still be able to talk about them respectfully is an amazing ability! Thanks Dr.mike!

i love how instead of ranting about the patient’s complaint (like some would do) you took his complaint as a learning opportunity by understanding the different perspectives that one may have towards the way medical advice was given

What you did sounds exactly like what i would want my doctor to do. I changed doctors because he was too brief and short with me along with a general lack of personality. Keep up the good worn

I wish I had a doctor like you! You actually listen to the patient and what they are saying. I have had to complain about problems that developed after I was hit by a car 6 years ago for the last 6 years. It took me 4 years of telling him that my hands are numb before he listened and sent me for tests. The list of ignored problems goes on.

As a med student, they told us about situations like these where the patient would want YOU as a doctor to comply with them because they think you work for them and not with them. I back you Dr. Mike

"I'm going to change his name and details to not hurt anybody's feelings." Translation: Let me change stuff so we don't violate HIPAA

Thank you Dr. Mike for being the doctor that you are. Not many younger doctors go that extra mile to help their patients. Keep up the good work.

I have been to and experienced many health professionals over the years. I would much rather have a doctor tell me the truth instead of just pacifying me. The best doctors are always straight up! Keep being you, Dr. Mike!!!

Oh snap, let me warm up my pasta

Can you please make a video on how you shouldn’t be nervous when going to see a doctor... (Edit) I love how a lot of people are agreeing with me

Thank you for this video Dr Mike. I'm a service electrician dealing with people all day everyday. This helped me in that I don't need to take (too) personally negative feedback etc. and that it is just as like,y to be the other person. Thank you.

I think you did an excellent job! I always appreciate a doctor that will take more time with me, and explain things in a way I can understand them rather than rushing to high dollar tests. Sounds like he may be one of those patients that just needs to gripe about something. Never change your caring outlook, and keep up the good work!!

I’m a physical therapist in my final affiliation and have this conversation about back pain and MRIs every day with patients. Unfortunately, some patients have a very fixed mindset about what they expect to hear and I’ve had similar situations occur. Finessing education for each patient is definitely a learning process but it certainly makes each day interesting!

I can't believe there are people who file a complaint about a doctor actually caring for them. If I had a Doc this attentive and nice it would have spared me going through pneumonia for two weeks without medication because my no-time-for-you-Doc told me 'You're just feeling bad because you're overweight' So guys stop complaining and start appreciating a Doctor who actually takes his time and cares for you

Don't let that experience discourage you.. Stay healthy and Happy Doctor Mikhail, sending warm hug to you.

I have heard about this many times. As soon as the doctor says that physical pain is from stress or implies it's from mental illness all trust is lost in the doctor. Unfortunately too many doctors write off pain claiming the patient has too much stress or it's because of "mental pain manifesting as physical pain". It's also unfortunate that as soon as a doctor writes that in the chart, most other doctors will not take the patient seriously.

Everyone wants a mri until they get that bill, then they're whining. 🙄

Please, continue to treat your patients the way you treated him--history, approrpriate tests, recommendation for treatment. I would love for a doctor to spend time with me rather than just buttoning up. I want to know my doctor is doing a good job and treating me like an intelligent person who can understand their reasoning.

I'm really glad that I've found your channel, Dr. Mike! I'm a soon-to-be-middle-aged (38 😫) year old IT person in the Healthcare field, , and I've discovered and found myself smitten with you, your content, and Bear (*especially* Bear)! The most striking thing you've said so far, though, is in this video: "Intentions matter." It's such a simple idea, but it's *so powerful* when contending with complex situations (and certainly when trying to troubleshoot complex problems). It's easy to assume the worst in everything everyone says or does and to think and speak in absolutes about what things "must"/"mustn't" be, and ... I dunno, it's exhausting to see otherwise intelligent conversations blow apart in the atmosphere because people can't (or won't) consider what the *intent* of something is/was. It matters, and you are smart for saying it out loud and drawing attention to it! Anyway, keep doing good work!

I would LOVE to have a doctor with your level of compassion and empathy to be my (or my folks') doctor. The fact that you didn't just blindly nod your head and say "Yep. Here's an MRI script, be gone before someone drops a house on your lower back" is just such a refreshing take on what medicine should be. So many times through the years, I've watched myself, my folks (and other relatives) walk in with a complaint or an issue, even with more seasoned/practiced doctors, to have them sort of nod along to whatever the complaint was and then the doctor just hands them the thing they've gone in asking for. It's awful. I'm sorry that your patient had a minor hissy that he didn't get what he wanted...since you know, he went to med school and all... You are a phenomenal doctor and if we lived in NY- we'd all be in the queue to have you as our family medicine doctor so fast...

Came here for the looks, stayed for the personality, valuable life advice and the educational health content.

One thing I learn't working in hospitality was that people will always find something to complain about or be disappointed about no matter how professional, how far you go above and beyond, and how much you genuinely care.

You did a great job according to me! All the advice given to treat that lower back pain made so much sense to me as a person who suffers from the same condition!

Stay Humble Dr. Mike!!! YOU'RE a great Doctor and a Great Human!!!