For anyone who had no luck after trying this…..I found another solution from someone else’s video. You have to enter the master code, let the light blink orange three times, push the top Schlage button once, then the number 7. It changes the main settings so that this isn’t allowed anymore. It fixed it for me!

Like everyone else here, I just want to say THANK YOU for this video. A fix that took 5 minutes saved me from buying a whole new lock.

I lost my programming code so I had to take apart the lock to retrieve the code from the plate on the key pad. After working on it for over an hour and watching two different videos, still not able to reinstall the lock. Five minutes into your video you had identified the problem, I corrected it and I now I not only have the programming code but a fully functioning keyless lock!!! THANK YOU !!!!!

Thank you SO much! Not only did this save me so much money but KEPT ME SAFE! To know how unsecure I have been for the last few months is terrifying...THANK YOU!!!!!

Fantastic video!! You saved my installation. Thank you! My daughter came home 2 days after I installed the new Schlage Camelot Electronic Keypad, and she said when she hit the Schlage button to illuminate the keys, it unlocked. When she told me, I almost didn't believe her thinking that wasn't even possible. I then found your video and had it fixed in minutes. Very fortunate folks like you make these videos to help guys like me. Cheers! ☕

I can't believe it took me YEARS to finally realize that my lock had been incorrectly installed too. Thanks so much for the help!

Both my boyfriend and my dad installed this lock on different occasions and could not figure it out. I followed your instructions and now it works perfectly! Thank you!

Thank you for the video. Without your video, I would never fix the problems. Thanks again.

It's not always installed incorrectly. Sometimes you have to DISABLE SINGLE BUTTON UNLOCK FEATURE. On BE365 enter prog code + schlage button + 7

They need to have your video on their website. I fixed this at 12 am in 5 minutes. You saved me from getting a new lock

Thanks! Helped me fix this error which was leaving my work office, valuable equipment, and work-truck keys unprotected.

Thank you for such easy to follow instructions. I just learned anyone could have walked into my home for the last 2 weeks😮. I knew I would find my answer on KZfaq👏🏽👏🏽👏🏽

Great instructional video... much appreciated. I had the Cam installed wrong like everyone else, 2 minute fix and now it's working fine.

Thank you! This was driving me crazy. Another video said to install with deadbolt extended. Once I followed your instructions, the problem was solved.

Thank you for posting this! Very easy and clearly explained. Saved me a ton of time trying to figure it out myself.

Our landlord tried to charge us $100 saying that we broke the lock. Thanks to your video, I was able to get it fixed in less than 5 minutes.

This kind of fixed my issue. It had the same symptoms as you described, but when I took it apart the cam was in the correct vertical position. I ended up unplugging the battery and re-plugging it in and it fixed the issue of the Schlage button unlocking the door. Weird. But this video helped me to troubleshoot the issue. I'm guessing the contacts on the battery just weren't all the way in or something. Not sure. BUT, I'll be replacing the battery today to make sure this isn't an issue moving forward. Thanks for the video!

Worked perfectly, man knows his business!!!!! Thanks!!!!

Thank you. I’ve had so many issues with these locks but have them on all my doors. I’ve taken them apart and fixed them many times but this saves me some frustration this last time!

Totally agree with what has been said. I have been obsessed to figure this out. I wasted so much time., prior to your video. You are so helpful. I really appreciate it.

Thanks for the video, we definitely installed the lock correctly the first time but this saved us from buying a new lock (its been working for almost a year and then developed this problem). I think the cam gets loose after a while of the door shutting and jiggling the lock. This is the second schlag we've had this happen to unfortunately, and after a long time of it working properly.

Awesome. Fixed. Thank you! Clear and to the point.

Thank you! I just fixed 2 of these locks I had installed incorrectly but are now working because of your awesome video. So easy. I can't say thank you enough for being so easy to learn from. 👏😊

Fixed my lock following this video. This is why I love the internet.

Thank you. Safe to say I would have never solved this on my own.

Thank you. Mine was installed incorrectly and after watching the video, I was able to fix it in under ten minutes

thank you! very simple fix - I thought I had to buy a new lock. I love the schlage

Thank you, thank you, thank you! I never saw the install instructions because I had already hooked up one before and I lucked out. But, the proper instructions were on the back of the dead bolt when I took it apart to make this fix. Thank you so much.

I bought three of these, and two of the locks functioned well for 3 years. Just a month beyond the guarantee the third gave up, with a siimilar problem to what you are describing. The failure -- the disconnect of the front knob did not occur, presenting the problem you are describing. The bolt in and the tab face down did not free the bar that goes up and down inside the lock. Further, after three years (with fresh battery), the internal J shaped mechanism appears stuck in the up position, meaning the front knob will always be engaged. My gripe: Maintenance should not require a triple dismantling of the lock to reach the mechanism. In your video, you showed phiips screws to hold the flat plate to the front assembly. On our locks the inner plate is held with torx screws, and the fifth screw had the head sheared, so the lock cannot be dismantled without damage. The lock was installed onto a basement door, that faces west. Location, Montreal, Canada. After 2.5years, facing the sun,m the film plastic over the buttons split. exposing the lettering to direct sunlight. This lock was underused. About twice a day for five days per week (person left for work, returned from work) and only for 6 months per year. that is really about 600 open/closes max. Yes, I like the concept, but not the mechanical design, I think that Schlage has to do better. We need an optional shroud to protect the buttons from the 8hrs/day direct sunlight, and Schlage needs to have a policy of fast exchange/replacement of the plasticised keypad and the locking mechanism. We cannot leave the home unprotected. A motorized lock in our situation is not practical as when the batteries fail, there is no way to get into the premises to retrieve the keys. What I would like is a lock that provides fast easy cylinder replacement with easy physical key replacement. The cylinder should allow for master key and end-user key.

Thanks so much, stumbled on this by accident after this had been on my house for months. Can't believe i did that. Your video was fantastic!

Just found your video and fixed my very frustrating problem. THANK YOU!

Thank you so much for this video. I pointed the arrow down with the bolt retracted and fixed. 😁

Thank you so much,very easy instructions. I'm not mechanical or instructions on paper incline but very easy to do. Thanks again😊

Spot on. Simple fix. Thank you!

After two years not knowing my door unlocked without code,sleeping so comfortable with my door lock backwards i got it fix thanks to you sir,thank you very much, my wife said it was scary having it like that,thanks again

Amazing video. Thank you so much for posting. I was able to fix my issue in less than 10 minutes between watching and then doing!

Awesome video. Super easy to follow and fixed the problem!

Thank you so much!! I was looking for this fix.

Adding to the praise below - great video, simple and clear instructions that solved a problem fast! Thank you.

Thank you so much for making this video.

This worked for me. Thanks!

Learned today that the previous owners installed the lock wrong. Been living here for a little while now.

I just used this to fix my lock.. thank you :)

For those of you who say that this fix didn't work and you had to disable the Schlage button via the programming mode 7 option, let me share my experience. TLDR; One of the screws may be in the way of the cam's rotation. I was very careful to install it correctly, and it was installed correctly. I had the same issue as described in the video. I also found it odd that the bolt did not stick out very far, but just wrote it off as the way it is. I double checked my installation after watching this video and I had, in fact, installed it correctly. Looking at it again, the cam that closes the limit switch on mine was not able to rotate to disengage the switch when locking because of one of the screw heads. I had to take one of the screws out to allow the cam to rotate fully. I don't know how I ended up with the wrong screws, but the screws I have do not recess in the holes like the ones at 3:07. Once I removed that screw the cam was able to fully rotate. The bolt was also able to fully extend as well, which alleviated my prior concern about the short bolt.

This is amazing, thank you so much for posting.

thanks .. this helped me out ... thanks to LAURA ( 2 comments below) as well.

Dude! You helped me out immensely! Much appreciated!

Thank you for this video. Like everyone here, my lock was installed incorrectly. Works like a charm now.

Thank you, I fixed my Lock to operate correctly

Thank you for this! It fixed my problem

Clear and concise!

Thank you for this! Was able to fix our lock!

Thanks so much! This fixed my issue.

awesome was able to solve my problem, thanks a million!

Thank you for the video, much appreciated

Thank you so much for this, I never would have figured this out in a million years on my own, I loved the deadbolt but was getting ready to get rid of it because it just unlocked instantly with the push of a button

Thanks a ton! Took 5 minutes and saved my roommates and I a lot of stress.

super helpful ... thx ... saved me a locksmith service call

I got to the 3 minute mark and stopped to fix my lock. Not sure what you talked about for the rest of it. But Thanks

Thank you sir . Very helpfull

Very Helpful, thanks for the tip!

I had to replace one, you entered the code and you would get the green light but it would not unlock. Had it for several years, replaced with another haven't had any issues. I would recommend that people that change codes often use the #6 option rather than the #2. The #6 deletes all the user codes entered.

Thank you, just saved me from buying a new one. Great product by the way.

Schlage: what a genius feature! ANYONE can go into a house as a feature. Why the heck would I even need to buy a lock then??!!

Thank you...resolved my issue

Thanks for the simple fix. Had no idea that it had been installed incorrectly.

Thank you,best tutorial

Thanks! Worked perfectly.

bravo... great video, thank you!

Worked like a charm, thank you!

Our lock had the same problem but with a different cause: As our cam was already in the correct position, we disassembled the lock (by taking off the colored plate) and found that one end of the leaf spring was installed incorrectly at the factory. This caused the contacts to be always "on", regardless of the position of the cam. Once the spring was back in its proper place, the lock worked as intended.

Excellent Video, thank you. I have a different problem on this lock where after entering the code, the lock has a hard time engaging (as if the lock is stripped). Is there a video on this? Thank you.

good job men !!! Good video !!

This worked great thank you

Thank you for this video.

This fixed my issue, thanks!

My lock worked for years and I live on a quiet street and can audibly hear the engagement. I have installed a handful of these locks and never had a problem. I have also used the Schlage button to light the key pad for about 4 months of the year every night for years at least once a night and it never energized when pressed. That is until now. I am not a person who misses things like that. I no longer trust this lock or line of locks at all. Edit: The issue is intermittent. It did it a few more times and then it stopped. Without dissecting it, I can only surmise the cam position sensor is beginning to fail. It behaves as if the lock is retracted when in fact it’s extended, and then it doesn’t...

Awesome video. You saved me a lot of headaches. Lol. Thanks.

This video helped big time, i follow the instructions and was able to fix the problem, thank you

Thank you for this Video. Helped me fix the problem. 👍. Have a Great Day!

Thank you 😊

Excellent thanks!

Good video. Thank you.

I found this video, I did put it together wrong. thanks so much for posting! I guess the lock "improvement" didn't work for me, lol

Top work. Thanks

Had the exact same issue. And it was a simple fix thanks to your video. Thanks!

Very helpful thank you for the video. I now feel stupid for not catching that in the instructions. I said to myself its right otherwise bolts wouldn't fit well little did i not see. That the dead bolt needs to be retracted. Again thank you

Thank you. Huge help

THANK YOU!!!

Thank you so very much, it works perfectly now. 😊

Great help thank you!

Thank you ☺️

Thank you.

Very helpful

Thanks a bunch. I was trying to call Schlage to tell them I got a defective lock.

Haha! Took my door apart a year ago to paint it. Have had it installed wrong this whole time. Hahah

Thank you!!!

Mine was doing this and was installed correctly. I just needed a new battery. I installed a new battery and it seems to take a few minutes to go back to normal functioning. It bothers me somewhat that a weak battery would cause this behavior. I would expect the appropriate response would be to stop unlocking. That might not be so great if you only had one way in.

We have one of these on the front door; it was in the door when it was installed 5 years ago. It worked fine for a couple of years but then started acting up - wouldn't lock, or unlock, without several tries, and the few times I tried using my key I had a lot of trouble getting it out. It is now to the point where it's faster to leave it unlocked and just lock the outside door (not terribly safe) or just use the back door (2 doors, 3 locks). But that defeats the purpose; I wanted it in case of an emergency, in case we couldn't get to the door to unlock it (we are both seniors); we could give the code to the first responders. From watching another video here I think the problem is with a small thing inside, but it wasn't good enough video for me to feel comfortable even removing the lock from the door, let alone fixing it. Apparently it's a common problem though so if you'd like to address it that would be great (I did understand this video, which gives me hope I might understand others). Otherwise - I'd like to know whether it could be replaced with a different lock (meaning, is the hole in the door a standard size?) or am I stuck buying another one of these? Which frankly I'd rather not do.

Worked for me. Thanks