I don't know anyone who sneaks in a movie theater and buys popcorn and a drink...just saying

They need to fire that manager and the rude security guard.

AMC failed !!! The manager couldn’t even give a refund or even say sorry , can’t even enjoy a movie that you PAID for !!!!

And they didn't even want to refund his money? Never going to AMC ever again . This manager should be fired . No apology and no refund shows he does not need to be a.mamagsr

The manager could've resolved this really easily by offering a refund, an apology and some kind of compensation for his wrong doing. Instead he probably lost his position or even got fired and might be facing scrutiny all for doubling down on his stupidity.

The Decline of a $10 ticket refund turned into $100k lawsuit lmao good job!!!

I like how AMC acting like its impossible not to misidentify but then why did he still get kicked out with no refund!?

AMC going to go bankrupt anyways. Screw them...

AMC could've descalated this by offering an on-site apology refund and a free ticket. Now they have to deal with bad publicity which is worse than getting sued. This was horrible customer service!

They sell tickets online and then declare their associates didn't sell him a ticket. He bought a drink and popcorn but entered through an exit. Police got over involved here. They even said it was a civil matter. When the manager realized he screw up he doubled down and had the guy removed from the theater without a refund instead of apologizing and giving him a bunch of free movies.

That manager didn’t want to admit he was wrong. No wonder he refused to check security cameras. They always tell the truth.

I watched the original video and i stumbled on this and realized the dude actually did something about it and i hope they fire the manager

I'm glad he sued and had it reported on television news. I wonder what the outcome was?

The fact that the manager lied to him and the cop should guarantee the manager arrested and fired

Something similar happened to us. I took my nephews to an early showing of StarTrek. I couldn’t see the movie with them due to other business I had to take care of, so I took them them to the theater, paid for the tickets and I left. I received a call 40 min later saying they were kicked out. I went back and upon talking with them the manager and security said they had an issue with theater hoppers and his employees told him they saw my nephews in a previous movie showing earlier, which is impossible because I had just dropped them off 40 min ago. The manager accused me of lying and told me to leave. I refused to leave until they gave me a refund and his supervisors name, but they refused as well. They called the police and police said, they couldn’t force them to give me refund but suggested they simply look at the security cameras to settle this dispute. They refused to check the cameras and I later sued the theater. I found out later from my attorney that not only did the security footage prove we were telling the truth, but the employees said they never told their manager that my nephews were theater hopping, and the video footage showed my nephews were the only black people in the theater that day and the manager had other issues of discrimination before.

God bless this man for doing what's right and going to the news with his story.

At this point an “I’m sorry” is way too little too late. He should get paid for this one

Always check tickets sold before counting patrons sitting in the theatre. It will save you plenty of headaches.

The guy was spending money in the theater either way. They interrupted that showing for everyone there for nonsense. Getting the police involve over sneaking into a movie is dumb to begin with but the guy didn't even do it.

He didn't deserve this leave ppl alone to watch there movie

I’d have checked the security cameras before I made a customer uncomfortable.

The last AMC apology sound like bull. Basically they're saying they're going to do it again

That security guard is a joke

Just finished watching his recording in another video and got happy when I saw this one😂👍

I had a similar thing happen to me years ago, I bought 3 tickets, took a seat then decided to go buy popcorn and drinks. While I was headed back to the theater with my food I was approached by a security guard demanding to see my ticket and the tickets of the two people with me (the officer had seen us in the parking lot earlier and "assumed" we snuck in). Needless to say, I was highly upset, I proceeded to show him my ticket and even after that he still wanted to see the other two tickets. I told him he was not going to see them as "you just accused me of sneaking in without buying a ticket and now you look stupid and still want to keep this up? As I got loud and now turned the tables on him (embarrassing him) he wanted to walk away. I then decided to go straight into the lobby and ask for the manager to report the security guards' actions. Turned out the manager was a black man and very apologetic and said he was sorry for the security guard's behavior (he offered to give us free tickets, etc.), I declined and told him it was about teaching his security to stop racially profiling! I explained the issue was the guard and that this could have gone so much worse had it escalated more. I absolutely know how this man feels he should sue (it's the only way to get this to stop). And that manager handled this man's situation all wrong and straight up lied! I can't stand people who just can't admit the Fuc**ed up! And for those of you saying he should have just shown his ticked, Well then "everyone" else in that theater should have been made to do the same! See how you like being accused and put through the same thing!

The public statement saying sorry isn't enough... and what about the homeless man dressed up like a manager... no one suspected him of anything...

AMC should me saying we’re sorry and we fired the homeless Marylin Manson looking manager and the annoying security guard

They regret that the public found out

It was most definitely racial discrimination. Not only did AMC assault the dignity of Mr. Sheldon, they further demonstrated their contempt for him by falsely accusing him of sneaking in through an exit door, refusing to check their cctv, by calling the police and by refusing to refund his money. False accusation, the use of police to intimidate and punitive action by an AMC manager.

Now amc is going bankrupt...I love this

If you ever work Loss Prevention or handle situations like this for a big company, they always teach you to be 110% sure and have evidence. Or else everything from misconceptions to racial bias can come into play, and you end up embarrassing the entire company over a dumb mistake.

I'm never going to amc theaters again... only regal

If I ever move out to Arizona, I am definitely looking this guy up for a house! Everyone should support him and let big corporations we will not stand for blatant discrimination.

This is why AMC is shutting down. Thanks Covid. Lol

Always shine a light on these demons, Sue Sue Sue 🥳🥳🥳🥳🥳🥳🥳🥳🥳

I worked at an AMC as a supervisor.... Even if someone did sneak in we let it slide unless they were disruptive or in someone else's assigned seat. Our policy was The company makes enough and the movies playing anyway the disruption to movie goers who paid wasn't worth kicking out someone else even if they had snuck in.

This is why I always ask for a receipt with my purchases.

What about the employee that straight up lied and refused a refund

Good for you brother, hit them ehere it counts and their hearts will follow.

Did that manager get fired

So much for innocent until proven guilty...I’ve worked in retail & I would NEVER approach ANYONE suspected of stealing WITHOUT checking the cameras first. I don’t care if it was an employee or a customer that reported it. Ppl need to learn not to hurl accusations around so freely. 🤨

Most importantly, did he ever get a refund?

Why do I have a feeling the employees dont like their manager and did this to get him in trouble.

They could have at least refunded them if they were going to refuse him service and pull the "this is private property" line. Sure, you can refuse people service/business at any time, but you're not supposed to take their money, then kick them out even though they paid over false allegations.

Discrimination was normal when I grew up so until now we are doing something about it I wish my mom was here to see ppl standing up and not letting it take over their lives and be afraid of everything and everyone ✨👑💔🙏, she was a victim of a lot of abuse from racist & all I did was fear any confrontation, now I can relax & be myself around positive energies.

If I worked at a movie theater and actually did see someone sneak in, I wouldn’t have even said anything. It’s not like that one person sneaking in is gonna put AMC out of business. But the fact that the manages and the supposed employees who snitched lied about it is just disgusting, now they gotta deal with a 100k lawsuit plus ruined reputation. I hope everyone was held accountable

The man lied about seeing him come through the exit, deserve everything they get for lying.

Manager has a lot nerve discriminating looking like grunge pot head himself? Hope he won that lawsuit probably would have been prevented if the manager apologized and gave him free movie passes. Can't believe he called the cops over thinking he snuck in the movie🙄

And for that reason I’m out. No more AMC. The apology was fake. No clear course of action. Manager not fired. Not getting my money.

ohhhhhhhh I'm glad he sued...lol. I'm happy for you my brother. Yessss!

How is what they describe as "unauthorized entry" a safety concern when anybody can buy a ticket and get in without a background check? How does not paying for a ticket become "unsafe"? 🤨🤔 AMC theatres does not provide any kind of safety or security service for its customers, no guards, no bag checks and no metal detectors. Hell a gun man killed a customer in their theatre before and absolutely nothing about security or safety has changed since. Why are they lying pretending this employees behavior was in support of safety? Secondly, explain how you would sneak in through the exit doors when they are locked from the inside and have no handles to pull on even if they were unlocked? They probably put the bathroom near the exit doors and this man came out of the bathroom as staff came around the corner and because of the way he looked they decided he probably just came from the exit. Well they should have let it be. They went through all that trouble disputing a $10 ticket without supportive evidence and now look. Whats 1 man getting away with sitting in on a free movie going to hurt anyway. Pick your battles. Now the entire AMC movie theatre will be subjected to really bad PR.

So, why haven’t an AMC spokes person give the explanation instead of having the newsman apologize for them! Not much of an apology!

Sue big Sir💯👏👏

I could see this lawsuit coming when I saw Larry’s original video. Predictable. However, they should have refunded him if they asked him to leave. Maybe gave him free tub of popcorn too.

The fact that the man paid probably for 2 tickets with movie theater food, the idiot manager should have left him alone

I used to be a Movie Theater Manager and this is totally unacceptable! I would never boot someone that paid, has a ticker stub, and I mistakenly thought came in the exit. That manager should be fired...well he will be now with a lawsuit caused by him.

So i'm guessing the manager still works there cause I haven't seen any evidence that says he's been fired.

Good for him👍 hell i envy him. I was bullied at this one theater a couple times and i couldn't do a thing. But he didn't exactly make things better by not keeping his cool. And if anyone should have a bad reputation it's the manager. He most likely just wanted People to feel sorry for him. People shoild say that's the white manager that threw the black man out. Not too diplomatic. Also amc makes excuses. safety purposes? Misidentification? That's the exact point. So he should've checked the cameras. One of the worst theaters ever! He might've not meant sorry either. Shelton is kinda inspirational. He should've either sued the police as well or at least made a complaint for that cop taking sides. No refund should count as cheating. Who exactly made the statement?

The fact that in their statement they bring up unauthorized entry and guest safety really shows how tone deaf they are.

Thank u guys for showing us this story, I am subscribing to this channel because of ur awesome reporting.

He's getting the ultimate win now

I hope he wins!

I'm really happy for this man to standing up against this AMC and employes . Good work mem!

Yeah I would rather call the cops than check the cameras....

Just saw the original video on another channel. Happy to see that he sued them. Pay up!

I hope he wins BIGLY!!!!!

He even had a ticket stub!!!!! And still kicked him out after police recommended a.k.a. solicited him a trespass

I don't go to AMC and won't ever again. Shame on them for discrimination.

It's so sad that you can't even go into a movie theater without being accused of somebody saying oh you snuck into the movie like how are you going to sneak in a whole entire group of people like it see if he was with his family and then say oh you sneaked in I mean I condone the video he's by himself but it's like at the same time like you know it doesn't matter like why would you accuse someone without going over anyting and all you do is bring in the cops at the same thing goes for the cops those cops should be fired for just being there and seeing oh you need to leave you don't you can't be here because you know even though you showed us proof that you pay for your taking you got to leave because apparently you're the aggressor and they're not which is bull crap now this is just sad I'm glad he's going to sue them

I wish I would have done something about the two state parks where I’ve been discriminated. I’m glad this man is suing.

I can't believe the lead singer of Nickelback works at a movie theater.

He had every right to sue! The manager should have checked the security tape, and apologized and gave the man free movies for a month and went on.

Truly a crime was committed against this patron. However, same same for me, a huwite male, and do I have a chance of winning a discrimination case? I'll give you three guesses. In the last 20 years I've been elbowed out of three jobs because owners knew the EEOC employee who complained about me could win a discrimination case, but I couldn't, so they fired me (or handed so much crap to me that I was forced to quit, didn't want to quit).

shoudl also sued the cops for takign part in it

Sad day still no justice or willingness to make it right I will not be using AMC anymore I encourage others to do the same

Train your Managers to check the tapes instead of making a decision that will make you lose customers and create a negative impact on your community, if not for the community most of these places would be shut down

He probably doesn’t have a case. But on the positive side hopefully the bad press will motivate amc to develop a better theatre hopper I d system.

LETS talk about how the cops talked out of "both sides of their MOUTH"! WHEN THEY believed that he sneaked in" they were all for taking him to jail, but once he showed his receipt, they then tried to distance themselves and say" HEY, its a civil matter between you and them"!! WHAT??

Just saying the movies in 3D, you usually get your glasses from the EMPLOYEES once they see your ticket or stamp it. (This may not be at every AMC but the ones in my area do this!!)

Not all heroes wear capes... but they buy tickets to watch ones who do 🧐

This happened to me. I showed them the ticket. I worked at a theatre as a teen and I can assure you they don’t have enough staff to check footage on everyone. That’s *why they give you a ticket*

Ahh…I know what happened. I used to work in a movie theater years ago. When our theater started offering tickets online it caused all kinds of problems. We had guests just walking in without showing us their ticket. Sometimes they would walk in through the exit. Their thinking was they already paid, so they don’t have to show anything. Arguments would break out all the time. Technically you’re supposed to show your ticket to the front desk when you enter. People also try to sneak into theaters all the time. Part of our job was keeping an eye out for folks trying to get in free. I don’t think dude was trying to go viral. I’m sure he was genuinely embarrassed , but he should have just showed the ticket when the manager asked for it. It sounds like he took it the wrong way when the manager asked if he had a ticket. That’s his job. If his coworkers said the man walked in through the exit, he has to investigate. Telling the manager to check the cameras and then walking away isn’t the right way to handle it. It’s better than spitting on someone. That happened to me one time.

everyone saying that they should have checked the camera's, Not sure about you guys but when I go see a movie and I have to go to the bathroom I always make sure I have my ticket on hand in case someone asks to see it before I go back to the movie. This guy automatically assumed racial profiling and refused to show the ticket... Had he simply shown his ticket to the manager, something he has to verify as part of his job, the manager would have probably apologized and went on his way. But by refusing to show the ticked he literally walked into the manager calling the cops and escorting him out. Literally anyone would have been treated the same and this guy is gonna loose his lawsuit.

Any update?

Most rational people would've shown their ticket.

Any updates??

All they had to do was look at back at the cameras when the guy at the entrance ripped his ticket

they must check that clerk if his on drugs

I Don’t blame him. I hope he wins his case! How can they kick him out if he paid?

You do your thing and sue.

I'm glad you stood up for your right you didn't have to show him nothing did you make everybody else in that movie theater show you a ticket then to say that he didn't buy ticket he came in the exit door that man is correct he could lose his job people cannot think he's credible stick up for your rights I stand behind you

The silver lining to this event is the man thankfully was able to avoid seeing Captain Marvel

Manager should be fired amd he should get money!

Ironically, in the full video, the cops also tell the man it’s a civil issue between him and the AMC employees in all facets. So why were they there?!?!

Does anybody know what ended up happening?

I NEED TO KNOW IF HE WAS FIRED

Glad he put this out for all to see.

Any updates?

Why did the news not show the ticket stub he had

does anyone know if he won the lawsuit??