never buying apple again.. too fragile devices

My brothers m1 mac also has the exaxt same damage. Insane that this is such a widespread problem. You would think apple would have found this error during testing.

AppleCare+ 99$ annually, +99$ service fee for each screen repair. In 5 years without any repairs 500$ spent for nothing. And with the screen being so fragile, because of the crazy thin lip/gap, Apple did the math, and they certainly will be profiting from this, either way. Cool.

The old macbook pro (2015) I have has been: - dropped multiple time (screen open, closed and on hard surfaces etc) - had many items between it and screen at closing - been slammed shut - had heavy stuff on top of it (not on purpose) - been closed from all different sides - has had lot of pressure direct on screen - multiple liquid spills - thrown around room - tossed in bag with various items.. BUT NOT A SINGLE ISSUE! This new lineup of laptops sounds like a really bad product if they are that sensitive. The whole point of the "one piece aluminum body" was the durability compared to all the plastic pcs..... Not buying upgrade until these M1/2s have been resolved.

I went to the store today, after speaking with someone online, with the SAME ISSUE. I did nothing to it to cause damage. I was told BY THE APPLE STORE EMPLOYEE that a crumb could cause the damage. Not covered at all under their warranty nor Apple care. I’m disgusted. $577 to replace the screen on a brand new MacBook, purchased four months and three days ago…..c’mon Apple, ya gotta do better!

My M1 MBA also has a cracked screen. Mine is at the top center of the screen near the camera as if too much pressure was used when opening or something.

Hi Scott, I faced the exact same issue with my Apple device. Initially, I took it to an Apple Authorized Reseller, and they sent a report to Apple. However, even though it was just a microscopic crack that they detected using a digital microscope, after a month of discussions, they declined to repair it under warranty. The cost estimate was approximately $900 for my M1 16-inch 2021 model. Interestingly, I decided to visit another Apple store, and they were able to fix it for free under warranty.

My 2019 just broke from a very light touch from my finger, trying to clean a smudge. I'm going to attempt to replace the screen myself using an eBay replacement. You just have to make sure to get the right screen, since they changed screen models 3 times in less than 3 years. In the case of the 2019 change over, the same model number is shared between MacBooks that use two different screens.

Same out of nowhere flicker & crack situation happened to me. I used my M1 Macbook Air very infrequently as i have a Mac mini as my main work horse. I kept the M1 Macbook Air in my my backpack with an insulated computer slot compartment, primarily using it when traveling. I discovered the flickering (and ultimately cracked) one day when i pulled it out during a flight. I've never used any kind of keyboard cover, nor have i ever put anything between the keyboard and display. The body of the laptop is in pristine condition. Looks brand new. I brought it to apple, and I was talked down to like a child as if I caused the problem. They accused me of leaving a piece of paper in between the display and keyboard, and that's what caused it. If that were true - which it is not - then, why is this display being used??? Seriously - A piece of paper can cause $700 damage to a laptop less 2 years old?!? My still functioning 2012 macbook lasted til i replaced it with the 2020 M1 macbook air. The 2012 Macbook exterior looks like it's been through 2 tours of duty, and it's slow as hell - but the display has no flickering or cracks! Apple quoted me $700 to repair the Air. I've been a loyal Apple fan since my first PowerPC in 1997. I understand that sometimes there are accidents and the consumers are at fault. But with so many echoing the same thing, it's insane they are still trying to blame the consumer. Apple's continued gaslighting response to this is appaling.

i have this aswell on my m2 macbook air and its kinda sad because it got damaged without me knowing what happened and i take good care of it since my mom bought this for me. and this happened 1 time earlier and now its here again i need it for school now i can only use it on my monitor

Yes the same thing happened to me yesterday all of a sudden!! I actually saw that happen in real tome. No impact or anything!

Got the same problem here a few months after buying this M1, in the exact same place.

same thing happened to me 2 days ago with my M2 macbook air.......god this is crazy, probably the next big issue for apple like with their butterfly keyboard

Same problem. I’m thinking of replacing but has anyone replaced and the issue has reappeared??

Scott you are too forgiving of Apple. They are producing an extremely fragile product, and not mentioning how fragile it actually is. With all the complaints, they are doing nothing to fix the issues, just blaming it on the users. It's just so wrong. When it it breaks they say tough luck sucker! I'm an everyday user, I take care of expensive items and yet my M1 screen broke 3 times in 1 year and my brand new $1,600.00 M2 cracked within the first month! I still have MacBooks from 2013 and 2017 that have never had any issues. Apple is not taking responsibility for this defect in design, they claimed crumbs on the keyboard caused the screen to crack. Crumbs! How's that? I keep the keyboard clean with a laptop brush I bought on Amazon. The worst part as you mentioned is Apple won't cover the repair and it will cost you almost as much as a new Mac, which is why I stupidly bought the M2 thinking they would have corrected the problems but they didn't... and they are well aware of the issues. I'm pissed, I like my Apple products but not so much that I'd let them rip me off again. They expect you to buy Apple Care to cover for Apples poor design issues? No, just no!

My son was drawing and a small piece of lead fell on key board he flipped it close and the entire screen has cracks now😢

The "lip" of the Macbook Pro M1-M2 series laptops is madly thin. It is not even summer (when the presence of sand increases significantly), and somehow, a dust grain, salt or something else tiny and hard has left a tiny dent in the screen. Beware! Keyboard has to be wiped from any and all dust before closing, like crazy. This move from Apple to make the laptop's "lip" and gap between KB/Body of the laptop so slim, undermines the security of and possibly longevity of the screen and the entire laptop. Stupidly genious decision. Bravo Apple, it's certainly better than any other kind of planned obsolescence, but still...

Just happened to me before a macroeconomics test :)

The same thing happened to me. I have only had mines for 7 months. I worked on mines late one night because I was preparing for a presentation I had to do the next day. The next morning my screen was messed up. I asked my 19 year old son did he try to use my laptop in the middle of the night. He no not at all. I was baffled on how it mysteriously was damaged while I was sleep. I was quoted $487 to repair and that didn’t include labor. I am highly frustrated because a MacBook is not a cheap investment! This should at least be covered under the warranty!

I literally got off my Mac earlier today, got back on it to get some work done, and I have the same exact crack you have. This is ridiculous.

Same. Paid $700 to repair display screen on Macbook Pro M1 2021 showing horizontal and vertical lines. Said I must have dropped it. 3 months later after very careful use of never moving off my desk and closing carefully, a cracked screen. Took it to an Apple dealer and they wouldn't stand by their 90 day warranty because they said I did something to crack the screen! What is a consumer to do? California settled on a 2021 lawsuit for this very issue but we had to sign up before March of 2023.

The exact same thing happened I was in the middle of a session and then while my sister was playing she threw a pillow at the laptop screen and then after second the screen suddenly cracked I was very confused how can a pillow damage the laptop this much I don't get it and now am shutting it down for few hours I hope the screen gets fixed on its own cuz MacBook are honestly too expensive and yet there screens Crack so easily

my 2019 16 base model did this 4 weeks ago. Taken care like my own baby. Now the screen's dead. Still have fully functioning 2010 mbpro. They sure do don't make things like they used to

This just happened to me. Apple MBA M1 2020. No adverse usage, just screen cracking up after carefully moving the laptop across a table.

This is so frustrating, it happened to my 1 month of use M1 mac book pro (2021) wich i bought brand new on february 2022 and take really good care of. I finished working i cleaned it, close it, and next morning it had horizontal and vertical lines on left bottom corner. At apple store they said exactly the same as they said to you, even so that the hard case from incase could be as heavy to pressure point breake the LCD, come on! ... To change the LCD they charge $850 and if i try an trade in they give me $200, this is crazy!. Since then i just use it as clam shell as there isn't any other option and paying its not one of them right now. I know this mac book pro M1 generation screen is faulty because it happens to a LOT of customers like us.

Just experienced this exact same thing. My mac air screen broke just right now.

I have the same problem and they told me the same thing for my Macbook Pro M1. I did not have any crumbs or rice between my computer keyboard and screen to cause any cracks in the screen or puncture the screen. Thy glass looks like it has an impact from the inside of the screen which is the liquid display of the screen. So I'm fighting it. Now, there are two spots on the same Macbook Pro screen and there is nothing that was between the clam keyboard and the clam screen for my Macbook Pro M1, yet there is a second impact visible on the screen. My Macbook Pro is only 1 year old and I do have the Apple Care package. Apple said it will be a $99.00 fee to repair it because it looks like I accidentally did something to cause the crack in the screen because of the way the screen looks on from the inside like there was some kind of impact externally causing the screen to malfunction, but I take good care of my Macbook Pro M1 and I have never dropped the MacBook Pro M1 or had anything in the keyboard that could possibly puncture the screen and damage it. We all need to contact Tim Cook, Apple CEO to get Apple to repair these obvious defects in the screen. For whatever reason, the screens for the M1 macs are mysteriously having the same type of screen malfunction and it's a pattern that can be verified by people with nothing in common except for this common problem with the screen not working properly and Apple support and in-store technicians are placing the blame on M1 owners seeking repair. Apple customer service said there is no one managing the product support issue above Apple Customer support recommended I email Tim Cook about the problem and gave me this email address to contact Tim Cook tcook@apple.com. For me, it's the principle of the matter. If this happens to me again after I get the screen repaired, I'm not going to be as understanding about the known screen defect not being recalled to fix it by Apple.

Just happened to me had my M1 air about 2 years opened it crack I live in the Philippines dont know what do buy cheap pc to work online dont have or want to spend the money on another mac

Oh wow I thought I was crazy I had the same experience

Hi Scott, so how is your replacement screen doing? I had my screen replaced by apple yesterday and thinking it could happen again..

My mines broke last night idk wtf to dooo 😩

Mine did the same thing randomly, while it was open and I was working.

I got this same damn issue today on my Macbook Air M1. Pathetic. Apple should refund all of us or offer a complimentary replacement. Anyone interested in a class action suit?

can someone explain a black cube of 5 cm x 5 cm on the top left for 2 days and suddenly saw an internal crack going all the way to the other side as the top showing the screen and the bottom as 2 rd of the screen black ,then nothing at all, just a black screen with purple which lignes.....

i thought its because of my privacy protector. 13 mos of use

Same damage I really don’t know how it ended up like

I never knew this was an issue. I just got my screen replaced for $473 tax included. But what’s worse is I kinda blamed it on my 4 year old thinking he stepped on it!

My mba m1 2020 cracked today out of nowhere! no black lines. it looks like a cracked screen on phones. :< im out of warranty, no luck :

I'm here for the M1 Macbook screen party too.

seems like the screen saver on sonoma is causing this issue, even a repair guy on apple forums confirmed that the screen was heating up in the bottom left corner (where the screen cracks) for sure causing this issue.

Same issue here. Never mistreated my Macbook. I'll try to have it fixed under warranty. Then, if not possible, I'll replace the screen myself with my iFixit kit and some patient care. I know the repair will be too expensive if I have to pay for it as it was a base model I got on a Black Friday deal here in Europe. I should have switched to PC as it was my intention but the M1 stuff was so impressive I went with a Mac once again. M1 is great but there's no possibility to install Linux with working drivers for everything if the mac gets too old etc. (I know Asai Linux but it seems not ready)

Happened to me! So pissed.

I am using M1 MacBook, I found screen cracking recently . Went to service centre and showed issue. Simply they said system is out of warranty so screen replacement and paid service applicable. I paid 35.5 k ₹ + 2999/- … almost 40k spent on screen issue.

Just experience this exact same thing, mine was at the bottom of the screen, 8mm horizontal line across the screen. I hope this wouldn't get worse, I have no money to service it. I try to live with it. Oh GOD! It took me 1 years to to finally buy this laptop, and after 1 months this happened.

you can add a glass screen protector on it. I did, and I use hard case as well. coz. i dun wanna use any bag for it, I just put it directly into my backpack or just carry it around . and becoz of the hard glass screen protector, I can put a keyboard protector on it without worrying it would scratch the screen.

I had this same issue, it worked fine Friday at the end of work. Put it away for the weekend, opened it up on monday and the tiniest crack is there and the bottom half of my screen has lines all throughout, Idk what to do, what sucks is I even have a screen protector on it and this still happened

I have a Macbook Air M1 while I was using it at work the screen broke in front of me, showing horizontal lines, never dropped or nothing, went to apple store, they told me you need to replace the screen it will be 650 GBP, what the fuck..... went to a Local shop fixed it for 280. still a pain in the ass

Scott, has there been a class action filed regarding this yet by anyone? This issue is beyond concerning

This is really pathetic spending all the money in research and development to produce your own chips which super powerful and efficient at the same time and giving it a super delicate screen on it. It's like AMG building a super powerful engine and mercedes putting it on a car running on bicycle tyres

Apple will either make a a super durable product that slows down with planned obsolescence or a super powerful processing machine that cracks if you sneeze on it, there’s no in between

This just happened to me, and I’m a college student who can’t afford the repair. Thanks apple! :(

I literally used my 2020 Macbook pro for homework, opened it later that day and there was a black vertical line on the right side of the screen….never dropped it or anything:/ Anyone have suggestions for non-apple laptops that still run very well?

This literally happened to me close my laptop woke up to this they told me internal crack makes no sense. Had it for less than a year

So basically today I saw there was a very very small dot on my MacBook Pro m1 screen like it was red but not really visible however I was not okay with it so started scratching it with my nail and the dot grew bigger and caused a single purple line on the Mac screen. I got scared and further scratched the top and suddenly the Mac became black it would show for sometime and become black and it permanently because black I’m very scared now and because of my nail scratching I might have ruined the Mac I need help pls tell me what could be wrong and I hope the fix is not too expensive

i know atleast 15 people with the exact same side being broken including mines how? when i use a wireless mouse keyboard and monitor i never touch the damn thing.. this weird

Mine cracked because of a single minuscule grain of salt. 900 Euros to get it repaired. Feel like just throwing the whole laptop in the thrash honestly, so disappointed.

apple laptops are very tiny, lol. glad you got it repaired. im surprised single rice grain can get it cracked.

same problem here!! Weird part is that this happened the next day after i was seeing options to buy an M2 macbook air and trade this in.. now my trade in value is suddenly down to 100$!

This just happen to me! Don't understand why, I didn't drop it, or anything, it was fine in the morning, come back in the afternoon and Boom!, a screen crack in the lower left corner....what is going on??? (14" macbookpro 2023).

The cracks happen on the same place (bottom left corner) on my macbook pro 14inch 2023. Have it inspected on genius bar and they charged AUD 1200+. Apple has been sucessful for a decade and now it is time for them to fall apart.

My macbook M1, always sitting in the table, never travels, out from nowhere that happened to me. Now I'm in Brazil and if in us a screen costs 400, here that should go to U$ 1000.

yep same problem

I am facing the similar problem with my Mac air M1.

Im watching this vid with a cracked screen M1 macbook Air right now...

Same happened with me today now indont know what to do

So many people with the same issue myself included. I have a macbook pro M1 2021 model, the screen had the verticle lines so i had it replaced which cost 450 after covid. A year later it went again on the replacement. Instead of paying again for a new screen replacement i purchased a new monitor for 500 and have it sitting by the side and works fine. Its so anoying that apple replacements are pretty much half the cost of a new one and puts me off buying another apple laptop ever again. I would rather buy a mac mini and just get a cheap pc laptop for other stuff and have the desk top for my photography work. I noticed the gap at the back of the newer models has changed and the issue with my screen going wrong the second time was a particle on the ribben conecting the screen and you cant just replace that. Absolute joke for this kind of money we spend and the fact that companys you buy it from dont do cover for screens anymore.

well i had my laptop for about 7 years now got it in 2018 and now in 2024 approximately a month ago this started and now its literally not working.......but whats interesting is that my boy brought a new 2020 last year or 2 years ago and his screen also just broke

Thank you all for comments. My cracked screen is ok if I adjust working away from damaged area. My old apple screen (not as nice) works great after years and years and dropping etc... Apple might be in decline in their customer service orientation.

Just happen to me ! Apple should have had a robot open this laptop a 100,000 thousand times from every corner.They should have mad the glass thicker or put metal where you close it .I am a die hard Apple customer but why do we always have to have class action suits 5 years later.Not that I would start one don’t have the time.They benefit the biggest company in the world.Make it right the first time. Apple please make it right at least for the future MacBook Air!!

This just happen to me. I just placed it down on my bed with the lid still open and everything was fine. I go back to it not even 5mins later it appears cracked and black screen.

My macbook m1 pro 14” got cracked without any reason. I bought it last month from my savings. I dont have appleCare now they are asking me for 64000 INR to fix the screen. I never thought that will be going to hppn.😢

I have same issue it cracked because of rice piece

same crack as mine

i can barely turn mine on! i heard a simple crumb could literally break the whole computer? how? i closed it slightly a bit hard but not too hard that it would break but when i opened it back up the screen randomly cracked! unacceptable and never dropped it?!

It just happened to me tonight 😢

same issue black screen and flicking come on my macbook air after use of one year.

this is the issue i am sticking to windows

I am thinking of buying new m1 air, is this issue with new models also?

I don't think I'll ever buy a post-2015 MacBook or Apple machine of any kind. The new ones are wicked fast, yes. But they are frail. And they are designed to be frail. Massively unhappy w/ Apple's approach to upgradeability or user repair. Not for me.

Is there same issue with macbook air m2

Guess what, I am here since my Mac Air 15 inch M2 cracked, decided to use it as base station, done spending money on apple

Sir same issue for Mee too 😢😢

I am so disappointed this happened to me too !

Just happened to me and IM PISSED!! As a long time Apple time user, I am deeply disappointed cause now I can’t make my beats

Mine just done it out of nowhere, took it back and refunded as faulty screen! I’m now going with a windows laptop as Noway am I spending all that for a flimsy machine, just for it to happen again!

Apple MacBook so effing fragile. I placed my book on a cushioned seat which had a key chain lying and when I took it out later there were horizontal lines. It's just too fragile. No more MacBooks.

1.5 years. internal crack of display, did not drop, no physical impact to the mac! Connected Apple support NOTHING!

I have the same issue, apple support is asking for 35000 INR to replace it and it came out of nowhere.

Apple got to do better after all the money spent on a product that's so easily broken. They know what they are doing. Consumers just have to stop purchasing Apple products at that high end price. Why purchase something that breaks so easily. Apple is not a superior product. Your software is very good. Not the hardware.

299 dollars thay are charging from me

THAT'S the "moral" you got out of this??! 😮 What a waste of time...

it's kidding It's the worst macbook I've ever had. while my 2011 macbook lasted almost 10 years intact and working very well with my macbook air retina display all have been problems. the keyboard is a real garbage there are more than three keys that do not work correctly. i suffered glass breakage on the edge of the screen in a month and now i have this same problem of screen breakage. the laptop gets excessively hot... anyway, I won't trust apple again, I'm going to a windows ultrabook despite having been using macOS for more than 10 years for my usual laptop. a pity how they have degraded the quality of their macbooks. from now on I will use it as a desktop connected to the projector with a wireless keyboard and mouse

Same happened to me

I rather buy a iMac

It didn’t crack on its own man…