Are "Bad Reviews" Unethical?

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Tony & Chelsea Northrup

Tony & Chelsea Northrup

29 күн бұрын

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Tony and Chelsea discuss Marques Brownlees review of "the worst product" and address the backlash he faced. Are reviewers responsible for only providing good feedback? How much should a reviewer consider the longevity of a company when providing a review?
Tony and Chelsea discuss their experiences with bad reviews, times they've made companies upset, and how they approach making reviews that are fair but honest.

Пікірлер: 250
@TonyAndChelsea
@TonyAndChelsea 27 күн бұрын
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@HollowVortex81
@HollowVortex81 27 күн бұрын
I'm tired of the "Everything is awesome" tech channels. Good for Marques.
@boostedmaniac
@boostedmaniac 27 күн бұрын
Everything is awesome reminds me of that Lego song.
@FoodserviceUnboxed
@FoodserviceUnboxed 27 күн бұрын
Marques did a video on the most impactful cellphones for in history and didn't include blackberry.
@mjpt57
@mjpt57 27 күн бұрын
Good video. Too many so-called influencers out there who get paid to “review” products. And it doesn’t matter if they’re crap or good they will promote it. If this guy thought that the product was not good and said so, then that’s honest reporting IF he also tells people why it’s not good and where it could be improved. Most reviews that I watch on KZfaq are about cameras, lenses, camera accessories and motorcycle related products. I can soon tell when I’m watching an influenza (my term for influencers who are ethically bankrupt) and I cut the video short with neither a thumbs up or thumbs down as my “review” of the video. But then I’m not the demographic to which these people are targeting, I guess. Oh, the worst reviewers that I watch are auto magazines which are now online and which promote a new car because if they shitcan it they run the risk of losing sponsorship, advertising and the invitations to product launches.
@schimor
@schimor 24 күн бұрын
​@@mjpt57 100%
@misterabroad123
@misterabroad123 23 күн бұрын
This is the exact same thing with popular travel vloggers
@anthonyamann2430
@anthonyamann2430 27 күн бұрын
What's unethical is 5 star reviews of terrible products. An honest bad review, hopefully, would give the company things that could be changed to make the product better.
@RRRCCCDDD
@RRRCCCDDD 27 күн бұрын
I'm old enough to remember the Iphone being ridiculed at the start for having a screen keyboard. This is when the Blackberry was the text king. No one paid attention to those reviews. The market will decide. If its a good product, it will do fine
@niveketihw1897
@niveketihw1897 27 күн бұрын
I still agree with those reviews ridiculing the touch keyboard...
@BrentODell
@BrentODell 21 күн бұрын
Speaking of which, I recall MKBHD reviewing one of the last Blackberrys(Key 2, maybe?) and saying it's the best physical keyboard experience ever... but it's still not for him. I've always found him honest and even-handed, even when he didn't personally have any use for a product. In related news... I miss physical keyboards.... lol
@richadent968
@richadent968 27 күн бұрын
PLEASE, always be honest! Good or bad, be honest! PLEASE!!!!!!!
@chelseanorthrup8787
@chelseanorthrup8787 27 күн бұрын
We try to be as honest and unbiased as possible. Fully removing bias isn’t possible but I do try to stay aware of that.
@waltertomashefsky2682
@waltertomashefsky2682 27 күн бұрын
Why is anyone worried about one review sinking a product? Do any of us ever buy a new camera or lens after only one review? Well… maybe, but we all know the pitfalls. By far, most of the time we all read/watch dozens of reviews and hang on every word. We usually give more credence to reviewers we trust (like T&C) but mentally we’re sorting pros and cons in our minds as we read/watch. I want to see Cons mentioned in reviews; if that’s considered ‘negative’ so be it.
@learning_the_hard_way
@learning_the_hard_way 27 күн бұрын
Marques produces the most honest reviews and content imo. Edit: Gamers Nexus as well.
@bngr_bngr
@bngr_bngr 27 күн бұрын
Not a fan.
@SimonVelazquez
@SimonVelazquez 27 күн бұрын
Honesty and transparency should always be the priority when reviewing a product or service. Just because someone might have a large audience doesnt mean they owe these companies, even startups, any loyalty.
@YanniVelez
@YanniVelez 27 күн бұрын
I feel that we as professionals & knowledgable people have a responsibility to say the truth to our viewers/friends that may ask for our “professional/honest” advice. Marques does not have the power to bankrupt any company. If a company makes a great product they will prevail if they make shady products - the truth will be known.
@chelseanorthrup8787
@chelseanorthrup8787 27 күн бұрын
I agree. When a product doesn’t work people figure it out eventually anyways.
@natureredux1957
@natureredux1957 27 күн бұрын
People absolutely have the Power to bankrupt a Company. Clearly you and others have ZERO idea how this sometimes works out.
@mjpt57
@mjpt57 27 күн бұрын
Reviewers have a responsibility to their audiences to make honest videos. If they are effective influencers and tell us that a product is good and we go out and buy it only to discover that we’ve pissed away hard earned money on something that’s crap then that’s on the reviewer. People will then make it known via social media and elsewhere that they got sucked into buying that product based on the influencer’s say-so that it’s good. That’s when both the company and its marketing people, influencers included, need to be held accountable.
@voodoonights1671
@voodoonights1671 27 күн бұрын
The only unethical thing is reviews that don't tell the truth, whatever it is..... And/Or not declaring payment or connection to company or competitors.
@bluejays5660
@bluejays5660 27 күн бұрын
Everyone wants honesty until it hurts their bottom line!
@mcmoose64
@mcmoose64 27 күн бұрын
And this is why Marques is my go-to tech reviewer. The lesson is , DO NOT OFFER UP A HALF ARSED PRODUCT TO A LEGITIMATE TECH REVIEWER !
@papervans
@papervans 27 күн бұрын
If one guy on the internet can say negative things about your product (and all those things are true) and it destroys all the investment in your company, then your company didn’t have a single “devils advocate”. The tech space is full of garbage that gets millions in funding just because every investor wants to find the next apple stock. I’m neutral on MKBHD, (I don’t trust his car opinions, he gets a little into buttonless/ touchscreen hype and his “Nissan, track car” comments where way too confidently wrong) but the tech space needs scathing reviews, we make tons of E-waste. Companies need to make less garbage and be punished when they make garbage.
@rafalkonieczny
@rafalkonieczny 27 күн бұрын
I feel mad when reviewer says they got the product, but it is not sponsored. If they stop getting products, they loose their business.
@NeilImmortal
@NeilImmortal 27 күн бұрын
Being honest annoys those people who already bought a bad product and therefore cannot admit it is a bad product. Until they sell it 4 weeks later. 😐
@ZAZ3297
@ZAZ3297 27 күн бұрын
No. What is unethical is selling a horrible buzz word “AI” product for $700.
@Nam3Iess
@Nam3Iess 27 күн бұрын
I watch Marques for a long time now and he is one of the most honest tech reviewers together with Mr. Whos the boss. If they BOTH tell this thing is a PoS, then I know it is a PoS. The DJI Spark looked very wonky BUT a month ago I got my first drone DJI Mini 4 Pro and I absolutely love the experience.
@josephtitus5459
@josephtitus5459 27 күн бұрын
As long as your review is based on fact and your true thoughts then a review cannot be unethical. As a reviewer you cannot worry about how your review will have consequences for said company. The whole purpose of a review is to lay out the facts and your thoughts.
@rodtaylor7690
@rodtaylor7690 27 күн бұрын
Best advice is probably 'Try before you Buy', and check if there's a returns policy. :)
@ernie5229
@ernie5229 26 күн бұрын
When I was going to school to be a chef, they asked us, "Who is the worst possible customer?" People said things like, "Those that don't leave a tip." Or, "Large families with unruly kids that parents don't try to control." Or even, "Those that rob you." The instructor said, "No. Your worst possible customer is one that has a bad experience at your restaurant, leaves a standard tip, pays their bill, and leaves without saying anything." When that happens you have just given someone a bad experience and you have no hope of ever fixing it. You will then give everyone else that same bad experience. You should PRAY that your customers criticize you so that you will know what is wrong. How else can you fix something unless you know it is broken? Sure, you might not like that someone is a jerk about it, but even then, they just paid someone to give them a bad experience. Wouldn't you be a jerk too?
@natureredux1957
@natureredux1957 26 күн бұрын
But what if that person isn't really qualified to know what is or isn't wrong. Then what.
@ernie5229
@ernie5229 26 күн бұрын
@@natureredux1957 Are you talking about a person eating something or a consumer using consumer goods? I'm not sure what qualifications you think you need to do either.
@muzlee7479
@muzlee7479 23 күн бұрын
@@natureredux1957 Do you need to be qualified to say something taste bad?
@davidligon6088
@davidligon6088 27 күн бұрын
Good video! I, for one, really appreciate your honest and candid reviews. I look at as many reviews as I can before buying photography equipment, and usually anything more than $100. Some reviewers tend to be more thorough than others. I typically look for both impressions and facts / objective measurements. Certain areas are harder to determine from reviews. Usability is one of those areas as some people are more tech savvy than others, some have more patience for learning curve, etc.
@careylymanjones
@careylymanjones 27 күн бұрын
If I buy a product, based on a glowing review, and it sucks, that reviewer has lost me, permanently. He either didn't test the product thoroughly enough to see that it sucked, he didn't know suckage when he saw it, or he was dishonest. Why would I EVER trust him again?
@bikergeekgd
@bikergeekgd 24 күн бұрын
No single reviewer is responsible for a company or product failure. No one has that much influence. Companies and products that fail were destined to failure due to bad or unresolved features or mismanagement.
@billgraves9745
@billgraves9745 27 күн бұрын
I've always felt that you guys give us the most thorough camera reviews on You Tube. In fact I had a great interest in seeing your review of the Nikon ZF. I gave up waiting, and bought it based on the many good reviews already out there. I'm a couple of weeks with it now, and not yet loving it. i'm also happy of my decision to hang on to my Z5 (for now anyway) I've put my unhappiness with the ZF down to the learning curve. I'm no pro - just an enthusiast who was looking to have an experience like I did with my FE2 back in the 80's. Now you say you've put off doing the review, as you feel the review may be negative, and you don't look forward to doing negative reviews. Get it done! You're obviously not doing us any favors by putting it off. Sorry - you just pissed off an old guy.
@Daveatpcc
@Daveatpcc 27 күн бұрын
I appreciate honest and thoughtful reviews that inform me about a product. Watching this, I was reminded of your review of the Nikon z6 camera when it was first introduced. That review was spot on and Nikon addressed many of the concerns you noted with firmware updates. Irregardless of how Nikon arrived at the needed updates, your honest review ignored the hype surrounding the camera and educated your viewers. It doesn’t mean I agree with everything you say, but I do feel that your reviews have helped me think beyond the PR.
@nedkelly2035
@nedkelly2035 23 күн бұрын
One reason a lot of non professional reviewers give positive reviews is to justify their purchases. They just spent thousands on something, and they don't want to admit it was a mistake.
@PhotoGearFun
@PhotoGearFun 27 күн бұрын
As a very small camera channel based on reviews I get how one might including myself may only want to include the positive aspects of a product an downplay the negatives since I may want to work with that brand or vendor in the future. I am as honest as I can be but I just don't have the time to run exhaustive tests like I know you and Chelsea do. It's a tough balance and I have to say I err on the side of being a little too positive versus negative but I do try to call out the negatives as well.
@kevinthomas5438
@kevinthomas5438 27 күн бұрын
Whats unethical is when they give a good review for a rubbish product, especially if they get paid in some way
@cchristner
@cchristner 16 күн бұрын
Human nature is to trust negative reviews. Case in point, when I'm thinking about buying a product on Amazon, I focus on negative reviews and if they're more than 5% of the reviews, I won't buy that product. I was surprised that your scathing review of the iPhone 15 Pro Max's camera wasn't mentioned, because that couldn't have gained you any friends at Apple, but I appreciated it because it was one of very few negative reviews.
@RockWILK
@RockWILK 14 күн бұрын
The truth is, there are very few real reviews on KZfaq. KZfaq is really just social media, or a tiny step above, but anybody can come on here and say anything they want about anything. The line gets blurred when companies start paying KZfaqrs for reviews, and there's no ethical constraint. They can literally say whatever they want, without any professional guidelines. But having said that, anybody who comes to KZfaq for reviews should come with that in mind, meaning they should watch as many reviews as possible, and then decide for themselves if they want to take the leap of faith with any particular product. Just like a reviewer who writes about a movie or a play, that's just one person giving you their opinion. You might miss out on seeing a play that resonates with you and changes your life, just because the reviewer didn't like it, and that review kept you from the theater. It's really the same thing. At the end of the day, the consumer has to be smart and make decisions based on their own better judgment. People have to do their due diligence, for themselves. Do the research, and nobody should ever blame one reviewer for destroying a company's existence. I guess that might be a possible thing that can happen, especially in this particular case, but it shouldn't be Marques' responsibility just because he's so popular. He should have the right to say whatever he wants to say, as long as he's being honest, and again, KZfaq is just a leap of faith, we are trusting people's integrity.... or not. ;)
@gregdarroch1946
@gregdarroch1946 27 күн бұрын
I had never thought about the repercussions of doing a negative review. Thanks for inducing me to think about this.
@barryscully1820
@barryscully1820 27 күн бұрын
When some of us were considerably younger movie and restaurant reviews were a pretty big thing. I know that some of the those reviews definitely had an impact on the companies that produced the product but I'm not sure how often those reviews were considered unethical when giving a negative review. There may very well be instances. It does seem to me to be very similar, and we as consumers expected to hear both good and bad reviews to help inform us. If there are no negative reviews then I would completely question what a review is.
@lackoliver55
@lackoliver55 27 күн бұрын
I only trust reviews of husband and wife teams who met on a dating website in which the future wife had a profile with no photos. It’s a bit niche. But works for me.
@simoharjane7823
@simoharjane7823 27 күн бұрын
The same people that came up with that product hired a pr company to generate comments blaming him for the bad reviews and calling him names . All those comments were paid for by the same brand
@dsimon9s29
@dsimon9s29 27 күн бұрын
Thank you for posting. Rant Start: Firstly, any reviewer who receives product from the vendor for review is dealing with a conflict of interest. Some people can handle it ethically, others can't. When reviewers/influencers are invited and flown to nice locations to provide reviews of their product (for example, recently Leica flew I don't know how many people (from USA, Canada, Australia, all over the EU) for the introduction of the SL3) it is a clear conflict of interest. As a viewing customer, I know when I watch these reviews, they will be biased. So they will discuss all the "goodie" things about the product. Sometimes you can read between the lines and extrapolate what they are really saying. Often you have to wait for a presenter to actually buy the product for personal/professional use to get a more objective assessment (for example, presenters who purchased the Leica Q3 only to sell it a month or two after purchase). As a photograph hobbyist and motorcycle hobbyist, I am constantly evaluating the information presented. With motorcycle reviews, presenters (who are also often flown to fancy places and treated well) will talk about all the new great features, but will not mention the serious reliability issues, and customer service issues potentially associated with the motorcycle model and/or the manufacturer. :Rant Finish. A good subject matter to discuss and glad you brought it up. Next Rant: Maybe you should consider inviting a friend/relative/neighbor who is a viewer, who can express their perspective when they watch a product review. The few videos I have watched from Marques (should really be Marquez) (I am Menéndez and not Menendes), I have found them to be fair and detailed. I have no complaints about him. I consider It honorable/ethical/ and morally just you posted this video to support him. But at the same time you are a business insider defending a business insider. Human instinct, it seems, drives us to be protective of our industries of interest. : End Rant 2. And with that, I wish you a good night. and pleasant dreams.
@H3110NU
@H3110NU 27 күн бұрын
If one bad review can bankrupt a company, you have a dogshit company or product. Unethical reviews are normally the other way, where someone hypes a product that sucks.
@Alltomhusbilen
@Alltomhusbilen 27 күн бұрын
Hi, I really recognize many of the things You talk about. Since 16 years I review motorhomes for a living. And I make my utmost to be neutral and honest. At first some of my advertisers cancelled their adverts because they felt the reviews were too negative. I disagreed, in fact I hate negative texts. I never say something flat out sucks. I prefer saying how I would have wanted them to do instead. After a few years all advertisers came back because they noticed that their clients appreciated my reviews and when they talked to the customers they didn't have to explain the vehicle as much, the customer was already informed. So in my opinion a review should always focus on the end user. It is simply better for everyone involved.
@edsassler
@edsassler 27 күн бұрын
Social media doesn’t do honesty - it can’t. It’s an egalitarian society, it’s the Lake Wobegon effect where every child is above average, it’s mathematically impossible. Back when I was in school there was a grading system on a scale from 1-100 where 90 - 100 was and A (AKA excellent), 80 - 90 was a B (AKA good), 70 - 80 was a C (AKA fair), 60 - 70 was a D (AKA poor) and everything below that was failing. That was a straight forward, honest grading system. The problem is that as an internet society we have come to see “below average” as an insult. Product reviewers often use some kind of numbering system to gauge various aspects of a product. I have never seen a failing score, but I have seen products which were clearly deserving of a failing score. If there can’t be failing scores, there can’t be honest reviews… I’ve done very few consumer product reviews in my life - I don’t expect someone who doesn’t know me to value what I have to say. I do product test, so I do review products for the companies that make or market the products. I am brutally honest, and I’ve been fired more than a few times for being so. My review of a reflex (mirror) lens said if you punch out the front element you could use the lens to hold pens and pencils - it was that bad. The sad fact is that the internet is a race for likes and views, influencers will always do what they need to do to get ahead.
@michael.galassi
@michael.galassi 27 күн бұрын
I read amazon reviews but I only believe the negative ones.
@chelseanorthrup8787
@chelseanorthrup8787 27 күн бұрын
Haha! I go for 3-star reviews to see if they’re more balanced. Then I read a few good reviews and a few bad ones to see common complaints and praise.
@stevepa999
@stevepa999 22 күн бұрын
What I find most unethical about camera reviewers is when they trash a product because it doesn't fit their needs. For instance, they will trash a Nikon camera because of its poor auto-focus. (Do not own any Nikon products) But what about other genres of photography? How does it handle landscapes, low light, portraits, or slow-moving objects? What about its ergonomics? Instead of saying this is a good camera unless you shoot sports and wildlife, they say it is a bad camera. What they should be doing is saying these are the positives this camera offers and these are the negatives and let the consumer decide. We know our own needs. The other thing that drove me nuts was that years ago Sony would release cameras that overheated. No big deal to camera reviewers. Canon released the R5 and R6 that overheated, everybody made a big deal about it. My problem was not that they criticized Canon, but that they did not criticize Sony.
@idol031808
@idol031808 27 күн бұрын
I'm more unhappy that Marquess wasn't more vocal about the shortcomings of the CyberTruck.
@chelseanorthrup8787
@chelseanorthrup8787 27 күн бұрын
I’ll have to watch his review.
@ThomasBryant
@ThomasBryant 27 күн бұрын
wait... you wanted to hear about "MORE" shortcomings of the cybertruck? Maybe he didn't experience any more? When I reviewed the cybertruck, I had very few issues with it. Maybe he received a good product, free of 1st batch issues?
@PippetWhippet
@PippetWhippet 27 күн бұрын
@@ThomasBryantHe had a quarter of an inch panel gap, so bad it looked like the door was open, but claimed that wasn’t a big deal. Meanwhile a different car had bugs in its pre-production software (not as many as he found in the cybertrucks production software) and he labeled it as the worst car he had ever reviewed. It’s not any individual review that is a problem, but his body of work is very very inconsistent. He’ll slam a company for problems he lets others off for. I don’t think he’s being paid off, I think he can’t be objective enough so how he feels at a particular time has a huge impact on the review he gives. He was clearly hyped about the cybertruck, very openly so and I believe that affected his review. Edit, just reached the point in the video where they talked about their experience with the Tesla fan base… which is an explanation I hadn’t considered before.
@oBCHANo
@oBCHANo 27 күн бұрын
Watch his Mac Pro stuff, spent 50k on trash and spent like 1k on the wheels for it and tried to justify them. The Tesla stuff is no different, literally the worst rated cars in the US, he gets a panel gap big enough that any other car manufacturer would look at it and just assume the the frame is ruined and trash it, but Tesla puts that out and he says it's just whatever.
@FCEEVIPER
@FCEEVIPER 27 күн бұрын
Of course he would never go against his fascist best friend Elmo.
@williamkterrell
@williamkterrell 18 күн бұрын
Glad to see support for a truthful review of a fellow YTuber. You both have benefited from YTubers seeing you videos and learning or not from their content. You all have put yourself in places of responsibility for your content. You have benefited financially for your videos on YT. We lack the truth today even at the product level, God knows that at the national political level the same faults exist. Why cant we tell the truth about a product based upon our experiences. The problem is simple by posting on YT, many thinks that person is an expert, which many times that person does not have a clue about what he or she or AI is talking about. You both have the credentials/experience to be listened to and be respected based on the years I have reviewed you content. I wish that was true on the majority of videos on YT. In closing is it not scary that we depend on YT Videos for our source of knowlegde without any thought of the credentials of whom is providing the videos/knowledge?
@jefferyrobbins3468
@jefferyrobbins3468 25 күн бұрын
I'm a consumer and I love your honest reviews. Thanks for them!
@hvxcolors396
@hvxcolors396 27 күн бұрын
The product had serious issues - consumers had to be warned. IMO the review was fair and the product should not be sold at all. Jobs or not, the product should be properly tested before putting in production. In fact we need more such honest reviews, not less. And reviewers should protect the consumers. Brands can have their own channels on youtube. I think we all love your channel because we know that you guys are honest and on our side.Thank you for that!
@Topgunphoto
@Topgunphoto 23 күн бұрын
Don't want a crappy review, don't put out unfinished product. When I used to game on flight sims, they ALWAYS put out unfinished product that you're dropping $40-60 for and knew wasn't going to be finished till after the first few patches that were sent out for them. Then they started charging for updates. regarding Amazon Reviews, I had a headlight company reach out to me and would credit my purchase of their new lights if I posted a positive review with videos. Opened my eyes to those reviews going forward...
@zara8289
@zara8289 6 күн бұрын
Great video. I think companies have an obligation to make great products. These days they seem to want to rush things to market and have the consumers be the beta testers. Innovation is fine but not at the expense of consumers wallets. What I don't understand is why so many people think corporations are suddenly "the good guys" now. 99.9% of the time they only care about their bottom line, they are a company and want to make money. And if you pay attention to the news, companies don't care about their employees on the whole People that get upset over this stuff fail to realize that same company they are rushing to defend would not have a second thought about laying off employees via an email. A smart company makes a good product to build a trusted brand and loyalty however most companies are not smart and only care about that bottom line. As a consumer we give a company money in exchange for value. If the company has a bad value proposition it's not the consumers job to come to their defense, it's the companies job to improve or fix their product and the value proposition they claim to provide.
@Svartr.HrafnSvartr
@Svartr.HrafnSvartr 27 күн бұрын
When I'm considering purchasing a new product, I depend on a reasonable ratio of both positive AND negative reviews! If all I'm seeing is 100% ultra--positive feedback, I get so suspicious. I also like seeing how a company is going to respond to a negative review because I'd like to know that I will get the support I need IF a problem arises for me.
@j.s.2767
@j.s.2767 27 күн бұрын
timing is also important. he released his bad fisker car review about a couple days before fisker's earning reports. now that car company wasn't ran any good, but the review helped tanked that stock. ppl were citing his review on finance forums as a reason to short that stock on earnings.
@markandrewfenton
@markandrewfenton 24 күн бұрын
Great thoughts, appreciate your perspective (and your many years of honest reviews!)
@ThroughJoesLens
@ThroughJoesLens 27 күн бұрын
People need to get a life. Social media “influencers” don’t really influence me at all. I think for myself. As an aside, if only positive views are allowed they are worthless as an actual product or service review.
@TheJamesBraun
@TheJamesBraun 27 күн бұрын
Don’t put out an unfinished product. I hate how the industry just throw out stuff, hard and software which make us beta testers. If those companies fail, I’m fine with it
@250LM4me
@250LM4me 27 күн бұрын
A few weeks back I think it was on Jalopnik ( but I might be wrong ) people in the comments were saying Marques reviews were lacking because he often got things wrong. Had no idea whether the criticism was right or wrong but I found myself skipping his video when they popped up on my computer.
@rjcavalli9202
@rjcavalli9202 27 күн бұрын
A cornerstone to quality products is being able accept criticism. How a company deals with the criticism determines their future. As a consumer, I assume the review is honest by people who understand what the product should do. Without that honesty the review is reduced to a commercial. It is a product i'm not interested in so no sale loss here. I thank Marques for his honesty.
@BrentODell
@BrentODell 21 күн бұрын
I will often look at the bad reviews first because I don't trust the good ones. Of course, some of the bad reviews are BS, too, but others have good information, and might point out an issue that isn't relevant to me(lack of Linux drivers for a graphics card, etc.).
@GoranSlika
@GoranSlika 26 күн бұрын
It's the same as when sports fans complain that a referee "decided the game" by making a textbook call in the late stages of a close game... it's clearly the player committing the penalty who is making such a 'decision' - if the ref were to NOT call it then that would be a much bigger instance of deciding the game, by not following its rules. All to say: don't blame the reviewer for fulfilling their exact role in the marketplace when it comes to bad products / companies.
@breadandcircuses5644
@breadandcircuses5644 25 күн бұрын
If I'm about to buy new tech, I look up the reviews if several KZfaqrs not only one. The more substantial the investment is the more videos I watch. Usually KZfaqrs all come from different backgrounds and approach the products from different angles. The important step after having gathered that much information is to ask myself, what do I really need and why. To me this is the most relevant question in the whole process.
@willjw93
@willjw93 21 күн бұрын
bad reviews aren't unethical. I love your unbiased reviews and hold them in high regard. I think people need to bear in mind the comments of reviewers are relative to their norms which might be slightly higher than the normal person.
@houserhythm
@houserhythm 13 күн бұрын
First of all it's a reviewer's responsibility to give an honest review of the product in hand, not to keep the company alive by lying. If the review(s) end up killing the company, it means they made a shlt product. And the people who only read the title and don't have the patience to watch a 20min review from a respectable reviewer... probably wouldn't have bought the product anyway, otherwise they'd want the information, not just the headline.
@smaakjeks
@smaakjeks 27 күн бұрын
When looking for reviewers, I check the language they use. If they use language that suggests dispassionate review, that's a plus. Making qualifiers and considerations that are fair to both the producers of the product, and the consumers, is a good sign.
@katman042
@katman042 27 күн бұрын
I want an honest review whether good or bad. I never watch only one review. I try my best to follow KZfaqrs such as yourselves that know what they’re doing, are intelligent and fair. Then, I make up my own mind and acknowledge that I’m responsible for my own decisions. What bothers me the most is the opposite scenario that you mentioned: someone says how great a product is and then when it’s ultimately replaced by a new model in the future, that person talks about all of the original model’s “well known” failings.
@divinewoman
@divinewoman 27 күн бұрын
I like your reviews when you two don’t agree on a product. It might be two cameras, or a iPhone camera and an actual camera - and you each say why you like what ever you are choosing as “better.” I love that - because we all have preferences and sometimes it’s just about what fits a personality, what fits the purpose, etc. I often see fantastic iPhone photos that are great because the person knew how to compose or to recognize light quality - and the reverse - someone using an expensive camera and producing deadly boring images. Your mix of camera gear talk and taking good pictures is just right for me, and you make me laugh. I think you are great!
@dw.in.michigan
@dw.in.michigan 26 күн бұрын
Too many people have an expectation of affirmation in all instances. They don't see that criticism is an opportunity to grow and improve. People like that either are or will end up, mentally, emotionally or developmentally stunted.
@eldesarmadero2788
@eldesarmadero2788 27 күн бұрын
Thank you for the insightful review. I tend to focus on negative reviews as they highlight crucial aspects such as reliability, support, and safety, which are paramount to me. Regarding this specific video, I have two notes: Firstly, is the image intended for HDR? It appears overly bright, with details lost in the highlights. Secondly, I've noticed that in your own reviews, particularly those related to Sony products, you tried the product on the release day. Many people had issues with sony cameras, i can name a few, it's not the point. I'd like you to be more critical about the products you're reviewing. Having more time to test em out could really benefit the potential buyers. Wishing you all the best!
@rebeccamoore4177
@rebeccamoore4177 27 күн бұрын
Top notch discussion. 💡💸
@randydykes8778
@randydykes8778 25 күн бұрын
Good video. Consumer reports has effectively been doing the same for years. It makes products better. It’s clearly not a reviewers fault if a company brings tech to market too early or just make a poor performing product. If it’s such a great idea, someone will invest in it or buy the rights and develop. It’s just business.
@jameslong1540
@jameslong1540 27 күн бұрын
all product review are personal view - one person view. Smarter people will watch a lot of videos to get a clear understanding of the product.
@caleblatreille8224
@caleblatreille8224 27 күн бұрын
In the world of bleeding-edge tech, most products rarely take big enough risks to be truly bad. When they do and they fail, no one gets upset at reviewers: bend-gate, the first Samsung foldable, the Noct lens, etc. all show that people love a good ribbing at a bad product's expense. Yes, Humane is a much smaller company, but Marques even reviewing this thing at all should be interpreted as an overall vote of confidence: it shows that he is genuinely excited about their ideas, even if not this particular execution. Don't know why people are getting it so twisted.
@dionnash6467
@dionnash6467 27 күн бұрын
I saw Marquess’ review. I thought the review was really well done 👍. Reviews need to be able to be frank about how the product performs. If a company doesn’t want negative reviews, think twice before going live with the product.
@catalin-ap
@catalin-ap 27 күн бұрын
Of course not, unless they're purposefully bad because you represent a competing company, or you have a direct commercial interest against their product. Which must be something extremely rare. The "AI pin" product has an almost universal "It's CR*P!" consensus, on reviews. So, it's a great idea, has some superb features, but strictly regarding why someone would but this, and would really benefit from using it, it's complete cr*p: it's very expensive, it has an expensive subscription without which it's useless, it doesn't do a whole lot of what it should, it's battery life is limited, it gets really warm, and it's impractical. So: it's a fail. Will the company survive, to give updates that make it more useful? Or to release an AI Pin mk 2 that works great? Who knows, and also... who cares?
@richwilson9517
@richwilson9517 27 күн бұрын
Thanks! great topic. great presentation. rw
@robertmorgan2219
@robertmorgan2219 27 күн бұрын
What camera / lens / settings were used for this studio review?? Many of your viewers are aspiring content creators
@robertmorgan2219
@robertmorgan2219 27 күн бұрын
ha! ok, I see you have three cameras set up!! I’m already learning!😊
@robertmorgan2219
@robertmorgan2219 27 күн бұрын
I also learned the hard way that before going on camera, need to check ears, nose, teeth, corners of eyes, and hair ideally in sunlight/daylight: Nose debris, check, nose hair, check; TITLE: Things to check every time before going on camera … “Lighting and camera can pick up things that you may not see in the mirror in your bathroom so it’s best to get extra light and extra close mirror and check these things …”
@MikeMena
@MikeMena 27 күн бұрын
QUESTION FOR CHELSEA: How do you feel about youtubers claiming that a company gave them a free product , and not consider that a form of payment, or at minimum, a piece of VALUE exchanged for a review, or even just to establish a good faith relationship with a reviewer. Sometimes those gifted items are worth $1000s. A gift is never free, someone takes a loss and someone experiences the gain. Why not just say you received an item valueed at X amount in exchange for a review (or just an exchange to create a goodwill relationship)??? I would take THAT disclaimer as extremely HONEST and I would trust that reviewer even more. When reviewers say they were "sent" an item, but not clarify whether they were GIFTED the item, THAT makes me VERY suspicious. (I'm interested in what Chelsea thinks, because I have a pretty good idea what Tony thinks.)
@kajsjohansson8682
@kajsjohansson8682 27 күн бұрын
Wow you are so much right Chelsea, and negative mention of a product where people react, give a better branding of the product because people will show him that he is wrong
@RH-cv1rg
@RH-cv1rg 25 күн бұрын
Maybe the company shouldn't have rolled out a product for review if that product isn't ready. He reviewed the product and gave his opinion. If that bankrupts the company, one review, then so be it. Someone with a vision will by the technology and patents during bankruptcy.
@djepodjepo
@djepodjepo 27 күн бұрын
The only thing reviewers are responsible for is the quality of the review. Period.
@Razor2048
@Razor2048 27 күн бұрын
His review was not negative enough, and effectively showed the product in too much of a positive light. It is an overpriced device that doesn't work properly while also carrying a high monthly fee to use the cloud reliant device. If you want to see a negative review, look at the reviews for the RTX 4060 as well as the RTX 3050 (horrible video cards that rightfully got negative reviews). The company was also going bankrupt long before he did the video. Furthermore as a reviewer, he has a duty to his viewers not to mislead and trick them into buying a a useless product in order to boost the profits of a company that is charging predatory fees.
@idbinawan
@idbinawan 27 күн бұрын
Honest review is the only thing that matter, negative or positive review.
@Sergiocrivelin
@Sergiocrivelin 27 күн бұрын
Linux Tech tips almost destroyed a company who makes water coolers for gpus, they used the product in the wrong way far cry from the company instructions, said the product was terrible, no one should buy it and put the item for auction after that (it was a dev sample they should return it back). The company almost closed after that.
@ExpeditionNomadicAdventures
@ExpeditionNomadicAdventures 27 күн бұрын
The product designers cannot accept the truthful assessment of their product. If only the product owners and designers were to take criticism and improve upon their product would & should be a better response.
@Billwzw
@Billwzw 27 күн бұрын
Thanks for lifting the curtain and discussing the pressures that drive reviews to be so positive.
@eddiec1961
@eddiec1961 27 күн бұрын
In my opinion reviewers should be honest about the product they are looking at.
@bigd7696
@bigd7696 27 күн бұрын
There is nothing good or bad, when its simply the truth.
@davep2945
@davep2945 27 күн бұрын
I think a lot of those critics vastly overestimate the reach and influence of so called influencers. Most potential consumers have no idea channels like Marques channel exist. I'm met plenty of people who are into photography who have never watched a KZfaq photography channel. Many self professed audiophiles don't know there are hundreds of audio product reviewers online. We have to be careful when we assume that because we know about something that everyone else does. Mr. Brown will have no effect on whether this company makes it or not.
@All-the-gear-no-idea-uk
@All-the-gear-no-idea-uk 27 күн бұрын
Well if you as a company send someone a product to review on the understanding they will be honest with their point of view and the company has nothing to complain about. I've watched this guys on some other products he has reviewed. I've always found him and interesting to watch, especially if you are looking for a particular item and he has reviewed it at least he gives you a honest point of view surely the company must've vetted him before sending him a product to review someone in the company. Should review the product from a users point of view asking someone to review it knowing that they would be true in their own point of view. So they got nothing to complain about. In my point of view.
@Knowbody42
@Knowbody42 27 күн бұрын
A reviewer's first responsibility is to inform the viewers so that they can make better decisions, they are not meant to be an external marketing agency for a company. If a product is bad, it would in fact be unethical for the reviewer to lie to the viewers and tell them it's actually good, because then people would be wasting their money on bad products.
@gregc8567
@gregc8567 24 күн бұрын
Bad products deserve bad reviews.
@christopherbrown7238
@christopherbrown7238 11 күн бұрын
So glad to FINALLY hear Chelsea say his name correctly! I love the channel, but it always seemed to be a little disrespectful given his notoriety and how often he himself says it in his videos. :)
@markcain8683
@markcain8683 27 күн бұрын
With internet sales becoming the norm, HONEST reviews should be welcomed. Too many reviews that never question the flaws of a product. If the owner and manufacturer want to promote a product with your reputation, then be brutally honest! After all, you will be the one blamed for the sugar coating. Maybe they use your input to fix the issues or go back to the drawing board.
@animegeek6118
@animegeek6118 27 күн бұрын
There’s nothing unethical about says something is trash if it’s a bad product. We want the truth about a product.
@HansKruse
@HansKruse 23 күн бұрын
When I see a review I often get the impression that the reviewer is not quite honest and balanced and is paid to say something positive that is not correct. Especially in car reviews I see that.
@teohyc
@teohyc 27 күн бұрын
Just ask yourself who is harmed and who benefits from biased reviews and you'll have your answer.
@NoESanity
@NoESanity 27 күн бұрын
Not only is doing a bad review, not unethical... not doing the bad review out of fear is literally unethical. It would be like saying being a witness in a murder trail is unethical because you could ruin someone's life by sending them to jail... while ignoring the life he ended by beco ing a murderer.
@GetToKnowNature
@GetToKnowNature 27 күн бұрын
Why do all these people defend companies instead of the people who could otherwise end up wasting their money on bad products? Reviews are to help us know whether to invest in something or not. Marques was giving us that info.
@terrydanks
@terrydanks 27 күн бұрын
Half a century or so ago, I recall the editor of a stereo magazine being asked about reviews in his magazine. I paraphrase his response. "If a product is outright bad, we just don't publish any review of it."
@E6MND
@E6MND 27 күн бұрын
People shouldn’t be able to run jobs off bad products like that. If your products suck, and letting people know damaged your company, that’s on you.
@LawnD4rt
@LawnD4rt 27 күн бұрын
If I recall, the folks behind that product. Are former Apple employees. Also, I am willing to bet they released the product in the state they did to get pre-order units out the door regardless of its state of usability.
@AmbercoolPhotography
@AmbercoolPhotography 24 күн бұрын
What's the difference? Yelp and Google Reviews did the same thing way before M. Movie critics were way before the Internet. What am I missing?
@antwilk1981
@antwilk1981 27 күн бұрын
What happened to reviews just giving the pro and cons of the gear? Just give the good and bad. If something is totally garbage just say so
@chelseanorthrup8787
@chelseanorthrup8787 27 күн бұрын
If you say bad things about gear you could ruin your relationship with the brand and your viewers. Critical reviews are also more difficult to make. They take more work and more time which is difficult when people want you churning out easily digestible content constantly.
@Theartofemman
@Theartofemman 27 күн бұрын
Only Marques had to review himself (only) that way, so that there wont be any more reviews of the product ANYMORE
@dalloiselle7274
@dalloiselle7274 24 күн бұрын
On its face, you can’t tell if a review is valid or not. Other reviews by comparison can provide context. If you have seen a review by the reviewer of other products that you know well then you have a better sense of the quality of this reviewer. Sometimes a reviewer makes accurate and professional comments from their own experience but they may not relate to the way you experience the product. Bottom line, do your homework, buy from a reputable dealer, check the product out thoroughly when you get it and then return it in time for a full refund if it’s not satisfactory. Also, tell your friends and colleagues when a product or service is good or bad. You owe them that and they will return the favor.
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