Might be worth saying when the Ninja V/V+ OS updates are going to be available, currently not showing on their customer portal... although the decision to offer the OS updates certainly seems like the right way to go from both a customer and support perspective.
@MeetupvideoUK6 ай бұрын
Why is the ZATO advertised with H.265 on Atomos' website in the last 1 year? Just zoom in on the picture of ZATO product on their website and it clearly shows: REC H.265 Is it misleading or an upcoming feature? Also when you do recording + streaming in same time with ZATO and you wifi connection just drop for a second, then record will stop and won't continue automatically, HOWEVER the stream will continue without any problem. WHY???
@PeterBMaraczi6 ай бұрын
@ATOMOS do you have any update on this ZATO recording + streaming issue?
@rodneyturnerphoto6 ай бұрын
Definitely like this video. Would love to see this at least twice a year. Would love to see some more time code products and/or updated units.
@Norain19926 ай бұрын
19:00 we should all spam the blackmagic forums with this feature request! :D
@DPCTechnology6 ай бұрын
Thanks for the update guys.. Ninja 5 10-11 upgrade review in the queue... Appreciate the hard work and freebies!
@ReyG_HKSH6 ай бұрын
For those Ninja owners who already have ProRes Raw & h.265 the paid feature pack is not as compelling and should be complimentary. Not very owner friendly and could sway some of us to look at other options once we're ready to upgrade hardware.
@southcoastpix96786 ай бұрын
I agree, but if you think about it. Those of us that paid for PRO RES RAW and or H265 (me on multiple ninja V's) edit in house and aren't the 'new target market' of Atomos. They want you to externally edit or cater to streamers.... Those of us that edit in house will start to think about switching, maybe to Black Magic.
@skrotfiske6 ай бұрын
@@southcoastpix9678 ProRes RAW is and has always been free. H.265 is thrown in there as a free offering bundled with the paid upgrade so what you're paying for are the other features like EL Zone.
@hernaldo1156 ай бұрын
Upgrade-Connect-Create
@nrjonesy6 ай бұрын
The "contentious question" PhotoJoseph asked that "might get him fired".. was probably the least contentious question he could have asked... asking about Blackmagic was positively tame! 🤣
@southcoastpix96786 ай бұрын
It's not that customers don't know how to use cloud - we just don't want it/ need it. I must be part of the quiet majority ( atomos customer base) that shoot and edit in house- so camera cloud is an extra cost and bandwith with ZERO advantage. Please bring back the Ninja V timecode adaptor! I guess what's extremely funny, is Atomos is an Australian company and our country has patchy internet at best in quite a few places only have 3G or ADSL.
@robertfeliciano57236 ай бұрын
I have 3 of the Sync modules, they're great. But the Connect module that replaces it has timecode, while also being cheaper (at least for a limited time).
@Jmartinezvega6 ай бұрын
What about a Shinobi 5/7 firmware upgrade? They didn't even get some features like Onion skin overlay.
@noBfilm6 ай бұрын
shinobi 5 needs a 9:16 frameline for social media. ninja v got it
@AtomosChannel6 ай бұрын
Hey @Jmartinezvega, We have passed your feature request to our product team. Cheers, Atomos
5 ай бұрын
Did this update to AtomOS 11 fix the sound delay bug with Atomos Connect? Or is the audio still delayed during live streaming to video. Thanks for the answer.
@peterstrachan17946 ай бұрын
It's clear what you are trying to do but there are several frustrating things about this presentation. 1. C2C...for broadcast documentary work, I still can't see this be part of my workflow as it depends on having an internet connection while filming. When we're out and about, constantly on the move, often outdoors, we're rarely connected to the internet. 2. You say you're listening but not to everything. Broadcast post-production in the UK is almost completely AVID DNx based. Very few, if any, productions are shot on Pro Res Raw. You say you are working with Sony, well how about you work with them to ensure we can record 1080p/4k in FX cameras while simultaneously recording DNxHR HQ? That would actually be really useful. 3. How about matching file names for the Ninja V (FX6)? Without matching file names, the Ninja V is a no-no for broadcast work and it's unreasonable to expect your customers to buy a Ninja Ultra just to get this feature.
@ziggyonthelens31736 ай бұрын
firmware OS 11 is up now... though with a bug in the url.... update is pointing to that of the new Ninja, hence nothing happens when you insert ssd. I figured out the url was missing the "V" at the end and got the OS 11 for Ninja V
@peterstrachan17946 ай бұрын
@@ziggyonthelens3173Thanks, please post/share the link. Speaks volumes Atomos aren't doing this but it is up on their site now.
@peterstrachan36096 ай бұрын
Why no matching file names over SDI for the Ninja V? Do you expect us to buy a Ninja Ultra just to get this? Eh, no!
@ziggyonthelens31736 ай бұрын
@@peterstrachan1794 looks like they fixed the link
@peterstrachan17946 ай бұрын
@@ziggyonthelens3173 yep
@nogoodnecktie126 ай бұрын
when are you going to sell the master caddy III ? lol
@BennyLodestar6 ай бұрын
And this is exactly why I chose Atomos ninja over other brands, so much more than a product, anything with this level of detail is a learning opportunity and having the additional knowledge resource makes perfect sense! Keep up the amazing work
@zerihunhailu89224 ай бұрын
I bought a brand new Ninja v 5.2 but in "My Atomis" it shows up as Ninja 2. Resulting I could not able to activate the features and and warranty is not available too. By the way I bought the unit from BH photo. Extremely frustrated and disappointed
@andrewmason86916 ай бұрын
It is good to see that Atomos is trying re-engage with its customers. It is a shame I have purchased H.265 for $99 previously, as credits are not offered and I just wouldn't get value for the Ninja V Feature Pack. I understand why a credit is not offered, but I still feel a bit disappointed.
@noBfilm6 ай бұрын
please don't forget the Shinobi 5 users here! please add frame lines for social media
@AtomosChannel6 ай бұрын
Hi @noBfilm, We have passed your feature request to our product team. Cheers, Atomos
@Heythatsjeremy6 ай бұрын
I've complained mightily about the OS11/ Ninja V+ disconnect, so this is really welcome news.
@AtomosChannel6 ай бұрын
Hi @Heythatsjeremy, Thanks for your comment, let us know if you have any further suggestions. Cheers, Atomos
@CLIFFLIX6 ай бұрын
You absolutely forgot to mention that the Si-Fi film "The Creator" used Ninja's exclusively on Sony FX3's to record ProResRAW. This is a huge deal for Atomos (and Sony). Are you guys not allowed to talk about it? The movie looked PHENOMENAL in Atomos ProResRAW!
@jonasdaun5 ай бұрын
NDI support soon for Zato Connect, when is soon in this case? Are we talking about weeks or months?
@AtomosChannel5 ай бұрын
Hello @jonasdaun, Thank you for your inquiry regarding the NDI support for Zato Connect. We sincerely apologize for any confusion regarding the timeline for this feature's release. At the moment, we cannot confirm an exact date for its release. However, we assure you that NDI support will be introduced in an upcoming firmware release. While we cannot provide a precise timeframe, please rest assured that we are actively working on implementing this feature and aim to introduce it in the newer firmware release as soon as possible. We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please feel free to reach out to us. ATOMOS
@jonasdaun4 ай бұрын
@@AtomosChannelI sold my Zato, got tired of waiting for nothing…
@lukestein4 ай бұрын
@@AtomosChannel Thanks! Just noting that NDI was promised as a free bonus for customers who preordered the Zato Connect TWO YEARS AGO. The last firmware update on the device was more than a year ago now, and still lists as a “known limitation” that “Files recorded using the H.264 presets LQ, MQ, or HQ may not appear smooth in playback mode. However, in the streaming or HDMI/USB outputs, they should appear perfectly fluid.” This is a recorder that can’t promise smooth recordings?! It would be respectful of your paying customers to admit if the device is abandoned. Or if not, to provide some confidence that today’s promises are less empty than the last few years’.
@jonasdaunАй бұрын
@@AtomosChannel So glad I sold my Zato before everyone accepts its abandonware..... Really poor and misleading marketing on that product.
@peterstrachan36096 ай бұрын
Why no matching file names over SDI for the Ninja V? Do you expect us to buy a Ninja Ultra just to get this? Eh, no!
@Rush-Media6 ай бұрын
It would make sense to make this available as a paid add-on for those who require it. Win win!
@HakimZziwaTips6 ай бұрын
Will the firmware from 10 - 11 on the ninjas apply to the Shogun 7 too?
@AtomosChannel6 ай бұрын
Hi @Hakim.Z, No unfortunately not, the Shogun 7 platform is not capable of running OS11 Cheers, Atomos
@HakimZziwaTips6 ай бұрын
@@AtomosChannel So should we assume no more for the shogun 7? what we have is what it is?
@Certifiedtechologists6 ай бұрын
Hi 👋, Great info. My question is where can I buy additional Caddy II’s? Thanks
@chicagolionsyouthrugby80836 ай бұрын
The andycine caddies are really nice! And not made plastic!
@AtomosChannel6 ай бұрын
Hi @Certifiedtechologists, These will soon be available as a 5-pack accessory. Cheers, Atomos
@pittsimaging6 ай бұрын
upgrade-connect-create
@KokoMBayer6 ай бұрын
When will the Ninja V upgrade be available?
@marvinlovenfeldt6 ай бұрын
I want to know that too. As soon as possible and bug free, please.
@MrVh786 ай бұрын
@@marvinlovenfeldt I want to know that roo. I don't mind some bugs here and there
@AtomosChannel6 ай бұрын
Hi ned, It’s available now Cheers, Atomos
@KokoMBayer6 ай бұрын
Just got it, thanks@@AtomosChannel
@StopPlayinMultimedia6 ай бұрын
The firmware doesn't work on the ninja v. And the master caddy iii is not being sold making impossible to buy the connect. Make it make sense
@carlwingard82416 ай бұрын
This is really important information. Thank you 🙏🏼
@marvinlovenfeldt6 ай бұрын
When I bought the connect and cast the master caddy III was included in the connect box.
@carlwingard82416 ай бұрын
@@marvinlovenfeldt I’ve seen that 1 master caddy is included when buying the connect. Using 3 cameras with 3 ssd each. Now all I need to do is buy 9 connects 😉 Jokes aside, that is relevant information 🙏🏼
@StopPlayinMultimedia6 ай бұрын
@@carlwingard8241 My point exactly sir.
@Rush-Media6 ай бұрын
I have mixed feelings about these announcements as I have recently bought the connect for over double that price and still not used it, do I get the 6 month trial? I also recently bought all of the optional upgrades including ndi, raw, h265 etc. So for me it's become a bit of a money pit. now I'll have to pay to upgrade to os11...😬
@marvinlovenfeldt6 ай бұрын
So have I. Bought a bundle with the connect unit and AtomX Cast for over 3K danish kroner.
@AtomosChannel6 ай бұрын
Hi @Rush-Media, Contact marketing@atomos.com and we’ll see what’s possible. Cheers, Atomos
@Rush-Media6 ай бұрын
@@AtomosChannelhi, I've reached out but not recieved a response as of yet. I appreciate you may be dealing with a lot of emails right now. Any update you could share?
@AtomosChannel5 ай бұрын
@@Rush-Media Hi Rush media, Apologies for this delay. Please instead send the email to james.weatherby@atomos.com and I will escalate it with our internal team. Cheers, Atomos
@bypaulomeyer6 ай бұрын
Guys, let's be serious. Most professionals use davince resolve. When will you implement a way to export a file ready to edit in raw one davince? Relying on other software to convert the file is counterproductive. We need to optimize our time. I want to have the raw file of my ninja atoms ready to edit in Davince.
@MrVh786 ай бұрын
Its not Atomos, its Black Magic who dont want Prores raw in their system
@marvinlovenfeldt5 ай бұрын
@@MrVh78And you know this how? Are you a Black magic design employee or distributor?
@MrVh785 ай бұрын
@@marvinlovenfeldt Jeremy Young is an ex employee of BMD and you need to be a noob if you don't know the history between Atomos and BMD, cmon man get with it jeeez
@marvinlovenfeldt5 ай бұрын
@@MrVh78 I am not into the history between bmd and atomos. In fact I don't care for such un professional behavior. I just want a monitor recorder that works flawlessly. Noob? I am not from your country and you sir are a kæmpe fjols! Og meget uforskammet.
@robertfeliciano57236 ай бұрын
Since you're being nice to your customers, maybe you can stop charging $100 for a calibration cable.
@MrVh786 ай бұрын
yesssss
@ziggyonthelens31736 ай бұрын
Hey Atomos, the link to Ninja V OS 11 update is pointing to that of the new Ninja, hence nothing happens when you insert ssd. I figured out the url was missing the "V" at the end and got the OS 11 for Ninja V. Please fix for others
@ziggyonthelens31736 ай бұрын
also some tabs are missing in the NinjaV OS11. Segment and Schedule. Segment is such an important one in my opinion
@ziggyonthelens31736 ай бұрын
oh wait i see... its part of the paid goodies...
@maniratnamcreator6 ай бұрын
yes nothing is happening when inserting the ssd. How did you installed os11 on the ninja v?
@ziggyonthelens31736 ай бұрын
@@maniratnamcreator that’s because the URL is pointing to the new ninja. Just right click on the URL and copy it. Change the part that has ATOMNJA to ATOMNJV. That points to the ninjaV version
@maniratnamcreator6 ай бұрын
@@ziggyonthelens3173 now they updated the file . it works now. Thank you for your workaround
@JasonEdelman666 ай бұрын
what if customers have already purchased h.265 for ninja v?
@AaronAbernethy6 ай бұрын
I doubt you’ll get a refund.
@JasonEdelman666 ай бұрын
@AaronAbernethy I am expecting a credit for OS11 update. Seems Jeromy is willing to treat existing customers right, but this little item will sway opinions
@rachinski6 ай бұрын
I have purchased the h.265 codec as well. And I would like some kind of discount to upgrade my ninja to os11. All I want is ELZONE. let’s hope there is a better upgrade route for that
@andrewmason86916 ай бұрын
@@JasonEdelman66 I am in the same boat.
@HezJP6 ай бұрын
same thing here
@rezjrprod6 ай бұрын
I have the v+ how do I get the upgrade?
@MrVh786 ай бұрын
Venmo me $79
@lerunnnnnn6 ай бұрын
Здравствуйте. Где в России я могу купить Atomos Connect за 99$ ? У дистрибьютеров совсем другие цены. Можно ли купить напрямую? Спасибо.
@Pedro-y4r2i6 ай бұрын
para que actualizar si hay q pagar de mas, ya page por raw y h265 y ahora pagar de nuevo por raw, locura
@WaltervanDusen6 ай бұрын
Will the Shogun connect be able to update to ios11? Asking for a friend as I own the Shogun Ultra.
@robertfeliciano57236 ай бұрын
iOS or AtomOS? AtomOS 11.04 is already available for the Shogun Connect.
@AtomosChannel6 ай бұрын
Hi @WalterVanDusen, Yes, the Shogun Connect can be updated to OS 11 via my.atomos.com. Cheers, Atomos
@AzelyAzman6 ай бұрын
Can I check whether Atomos Shogun Connect is actually rebranded as Atomos Shogun Ultra?@@AtomosChannel
@sam788825 ай бұрын
Need help if you can as others I subscribed to there channel they ignored me . I bought a Sony fx6 and bought a Ninja + what I need to know how to set up my camera and my Atomos to record on my camera card and my Ninja Card too ! How can one set it up please help .
@AtomosChannel5 ай бұрын
Hello @sam78882 Thank you for reaching out to us with your inquiry regarding setting up your Sony FX6 with your Ninja recorder. It's essential to note that the ability to simultaneously record internally while outputting an external signal depends on your camera's specifications. While some cameras support this feature, others may not. We recommend referring to your camera's manual or contacting the manufacturer directly to verify whether your FX6 supports this functionality. Our technical team is eager to assist you with any further questions or troubleshooting you may encounter. However, it's important to acknowledge that specific camera settings and configurations typically fall under the purview of the camera manufacturer. If you find that you haven't received adequate support from your camera manufacture regarding the setup process, please submit a support ticket via the link below to get in touch with our team. We will do our best to guide you and find a resolution, but please note that direct assistance with camera settings may be limited. atomos.zendesk.com/hc/en-us/requests/new We appreciate your understanding and look forward to assisting you further. ATOMOS
@sam788823 ай бұрын
One real problem I am having with the Ninja V Plus is when I use my Sony FX30 to record I get a video but no audio and I could not find anyone to respond try to help me even Atomos never responded to my email . Can you please help me with this issue .I am adding a Shogun 7” to this family of hobbyists thank you 🙏
@AtomosChannel2 ай бұрын
Hi Sam, We apologize for the inconvenience you've experienced with your Ninja V Plus and the audio recording issue with your Sony FX30. Here are a few steps that might help resolve the issue: Check Audio Settings: Ensure that the audio channels are correctly selected and enabled for recording on the Ninja V Plus. You can access the audio menu by tapping the audio meters on the home screen and make sure the channels are set to record. HDMI Connection: Verify that the HDMI cable is securely connected and that the correct audio input source is selected. Sometimes, audio issues can arise from a loose or faulty HDMI connection. Firmware Updates: Ensure both your Ninja V Plus and your Sony FX30 have the latest firmware updates installed, as updates often include bug fixes and improvements that could resolve compatibility issues. Since you mentioned not receiving a response to your previous email, we recommend contacting our support team directly through this link. atomos.zendesk.com/hc/en-us/requests/new Providing them with detailed information and any troubleshooting steps you've already taken will help expedite the support process. Thank you for adding a Shogun 7" to your setup, and we appreciate your patience. Our team is here to assist you in resolving this matter as quickly as possible. ATOMOS
@sam788822 ай бұрын
@@AtomosChannel the problem with support it is from Pakistan or one of these countries where they send you an email without saying or explaining anything they write you send a video ? I don’t understand what the video will do when I am telling them what the problem is and asking just send me step by step on how to set the atoms but sorry to say they are lazy they just look for the easiest way to answer as many as they could and then they close the case . Last year I had support from the USA was great they just guide you the step by step instructions and boom it’s over with . Through the years I’ve bought at least 15 or more monitors 5” and 7” never had a problem but as technology gets advanced it’s more screwed up . Example I bought yesterday an Apple iPad Pro 13” with a pencil and a key board paid over $2000.00 as soon as I opened it started it the iPad froze and it took over an hour for one person and a supervisor to resolve the issue as new things added that they did not know about so I resolved it by myself and the sales rep did not know anything about the iPad they know very well how to charge you and almost loose deals because of a price match with other store that the say we do price match but I might still return it 14 days trail they buy it at the place where I save over a $100 just none trained people and I wrote apple that they need to train people as apple sends you a survey and I did and they ask you if the rep showed you other items or tried to sell you but not at all . I’ve been a sales consultant in two big furniture companies in the past worked on commission and sold close to a Million and a half $’s a year and commission makes you sell so you make more money and spiffs plus more money to the community many but Apple Pay’s what ever per hour so he just doesn’t realise how many millions he looses a day the old good days of apple are gone you see a few people at the store looking killing time and leave without buying I’ve seen it on Saturday in a Las Vegas store and the Monday I went to another Las Vegas location same thing and Saturday is a big shopping day but spending two hours there and see very few people buying . Well hope not to burn you with my story hope I just get step by step on how to set it up I was about to buy the Neewer new display much cheaper and does it all Regards Sam
@sam788823 ай бұрын
Atomos Connect Network Wireless SDI Expansion for Ninja V V+ freemen losers from $299.00 down to 59.00 on eBay the highest was 99.00 from authorised dealers losers you come up with so many trashy items like the Shogun recorder the new one it’s down to $834.00 I am have the offer if you want to see it should buy cheaper monitors does much more than your shot that records video no audio and no one to help