Yea, I’m having connection troubles too. 😅, I want to love this thing. I downloaded several Atomos App. Subscribe to their cloud, frameiO, and tried to use the device with a Sigma FP, Fuji 100S and even a BMPCC 6K G2.. I noticed at Bhphoto website, the ninja phone is “ currently unavailable “. In one video , which was at NAB 2024. You can see they are using the Atomos Cloud Studio app. That doesn’t exist now. I’ll give it a few days, if not I’ll buy the Ninja V. This thing could be awesome, but not sure what gives.

Same here, Alister? Can you help?

This all I could find related: Here are some steps you can take to set up the FX6 and Ninja V for Cine EI mode: Go to the Project Menu and navigate to Base Settings Select Cine EI for Shooting Mode Choose a frequency based on your project's final delivery frame rate Change the Image Scan Mode to Full Frame Change the Codec to RAW Select RAW Output Format and choose 3840x2160 Go to the Shooting Menu and scroll to S and Q Motion Set the frame rate to 120 or 100 if you're in the PAL region ??

Hello @rendermanpro, Thank you for reaching out with your query. Please note that if this feature pack does not fit into your workflow after purchase, you can inform us at your earliest convenience. We will be happy to assist you in finding the right solution. To answer your main question: If you find that the feature pack is not suitable, it is indeed possible to downgrade. Your satisfaction is our priority, and we are here to help ensure you have the best experience with our products. Cheers, ATOMOS

Lol. I didn't mind it. Better than ukulele or whistling which a lot of corporate types like using.

Hello @nacho710oninstagram2, Thank you for reaching out with your query. Please note that most external recorders require a stable HDMI output, and some cameras may not output a stable signal while in picture mode. We suggest trying the following steps to preview your camera screen on the Atomos recorder: Set your camera's HDMI output properly. Move your camera mode dial to a different mode. Check if there is any stability in the HDMI output. If these steps do not resolve the issue, we recommend getting in touch with our tech support team for further assistance. They will guide you thoroughly to resolve this matter. You can reach our tech support team using the following link: atomos.zendesk.com/hc/en-us/requests/new ATOMOS

Thanks you. Will reach out.

Hello @nacho710oninstagram2, Thank you for reaching out with your query. Please note that most external recorders require a stable HDMI output, and some cameras may not output a stable signal while in picture mode. We suggest trying the following steps to preview your camera screen on the Atomos recorder: Set your camera's HDMI output properly. Move your camera mode dial to a different mode. Check if there is any stability in the HDMI output. If these steps do not resolve the issue, we recommend getting in touch with our tech support team for further assistance. They will guide you thoroughly to resolve this matter. You can reach our tech support team using the following link: atomos.zendesk.com/hc/en-us/requests/new ATOMOS

Hello @gholder26, Thank you for contacting ATOMOS. We sincerely apologize for the inconvenience you're facing. Please note that we've already notified our technical team about this issue. You can promptly get in touch with them for assistance. Here's the link to our support team: atomos.zendesk.com/hc/en-us/requests/new Please inform us if you require any help. ATOMOS

Hello @itdies2dayyo, Indeed Zcams truly showcase incredible color capabilities; it's truly amazing to witness. If you have any questions about them or need assistance with anything else, feel free to ask! Cheers, ATOMOS

Hello @MohammadReza, Thank you for contacting ATOMOS. Please note that although the Sony A7C is not currently included in our list of compatible cameras, this does not necessarily indicate that it will not be supported. If your camera has a clean HDMI output, it should function. Based on the external specifications of the camera, the resolutions and frame rates that should indeed be supported for external recording are as follows: External Recording Modes: 4:2:2 8-Bit via HDMI UHD 4K (3840 x 2160) at 23.98/25/29.97 fps 1920 x 1080p at 23.98/50/59.94 fps 1920 x 1080i at 50/59.94 fps Therefore, you should be able to connect the new Ninja with your camera. ATOMOS

the more I watch these interviews, the more I realize this film was probably sponsored by Sony. I don't believe they had any benefit from the FX3 over using actual cine cameras. It is a nice idea that a pro-sumer camera can produce Hollywood level imagery, but look at the rig Gareth had to hand hold with the gimbal. It is just as large as a an alexa mini or Red Komodo would be.

Hello@apopheniafilmmedia853 Thank you for contacting Atomos! We appreciate you reaching out to us. Regarding the audio sync issues you're experiencing while recording raw on your ANV and S1H, there could be a couple of reasons for this occurrence. We recommend getting in touch with our technical team for further assistance. Rest assured, we've already informed them about your issue, and they will be available to assist you at any time. Here is the link to our support team: atomos.zendesk.com/hc/en-us/requests/new ATOMOS

Hello @Casapixel, Thank you for contacting ATOMOS. Thank you for reaching out with your feature request. We've forwarded your suggestion regarding the ability to control other Zcam E2 4K functions directly from Ninja to our development team for consideration. We appreciate your feedback and are always looking for ways to enhance our products to better meet our users' needs. If you have any further suggestions or questions, please feel free to let us know ATOMOS

Hello @Calbodacious314, Thank you for contacting ATOMOS. We're sorry to hear about the inconvenience you've faced with the HDMI wires. For our customers, we always recommend the ATOMOSFlex HDMI wire. You can find more information and purchase it through this link: www.amazon.com/ATOMOS-ATOMFLEX-HDMI-Coiled-Cable/dp/B01N1M2WHG?th=1 If you have any further questions or need assistance, please don't hesitate to ask. ATOMOS

Hello @Shaunbless, Thank you for contacting ATOMOS. Apologies for the inconvenience. We'll look into your ticket immediately. Could you please provide us with the ticket ID so we can assist you more effectively? ATOMOS

Hello @summaof96, Thank you for contacting ATOMOS. It sounds like you're ready to take your footage to the next level with raw shooting. Regarding your friend's offer for the Ninja V Plus, if the only issue is overheating after 30 minutes, that's something we can address. However, we can't guarantee that all components are free from malfunction. For any repair or tech support queries, please refer to the link below. atomos.zendesk.com/hc/en-us/requests/new Our support team will guide you through the process and ensure you're back to capturing stunning footage in no time! ATOMOS

Hello @jeffdubridge5161 Thanks for your comment! We're sorry for any inconvenience you've encountered, and we understand your frustration. We agree that addressing any hardware failure necessitates thorough troubleshooting steps, which can understandably lead to frustration for users. Please note that our intention was never to imply that you've done anything wrong. These are standard procedures our support team follows to ensure a smooth resolution process. Our aim is to prevent unnecessary delays for our customers. Often, without troubleshooting steps, our repair center may assess the device and find it functioning properly, which could lead to further delays. However, we want to expedite the process for you. Could you please provide us with the ticket ID so we can assist you as soon as possible? We appreciate your patience and understanding. ATOMOS

Hello @jeffdubridge5161 Thanks for your comment! We're sorry for any inconvenience you've encountered, and we understand your frustration. We agree that addressing any hardware failure necessitates thorough troubleshooting steps, which can understandably lead to frustration for users. Please note that our intention was never to imply that you've done anything wrong. These are standard procedures our support team follows to ensure a smooth resolution process. Our aim is to prevent unnecessary delays for our customers. Often, without troubleshooting steps, our repair center may assess the device and find it functioning properly, which could lead to further delays. However, we want to expedite the process for you. Could you please provide us with the ticket ID so we can assist you as soon as possible? We appreciate your patience and understanding. ATOMOS

Hello @jeffdubridge5161 Thanks for your comment! We're sorry for any inconvenience you've encountered, and we understand your frustration. We agree that addressing any hardware failure necessitates thorough troubleshooting steps, which can understandably lead to frustration for users. Please note that our intention was never to imply that you've done anything wrong. These are standard procedures our support team follows to ensure a smooth resolution process. Our aim is to prevent unnecessary delays for our customers. Often, without troubleshooting steps, our repair center may assess the device and find it functioning properly, which could lead to further delays. However, we want to expedite the process for you. Could you please provide us with the ticket ID so we can assist you as soon as possible? We appreciate your patience and understanding. ATOMOS

Hello @jeffdubridge5161 Thanks for your comment! We're sorry for any inconvenience you've encountered, and we understand your frustration. We agree that addressing any hardware failure necessitates thorough troubleshooting steps, which can understandably lead to frustration for users. Please note that our intention was never to imply that you've done anything wrong. These are standard procedures our support team follows to ensure a smooth resolution process. Our aim is to prevent unnecessary delays for our customers. Often, without troubleshooting steps, our repair center may assess the device and find it functioning properly, which could lead to further delays. However, we want to expedite the process for you. Could you please provide us with the ticket ID so we can assist you as soon as possible? We appreciate your patience and understanding. ATOMOS

Hello @jeffdubridge5161 Thanks for your comment! We're sorry for any inconvenience you've encountered, and we understand your frustration. We agree that addressing any hardware failure necessitates thorough troubleshooting steps, which can understandably lead to frustration for users. Please note that our intention was never to imply that you've done anything wrong. These are standard procedures our support team follows to ensure a smooth resolution process. Our aim is to prevent unnecessary delays for our customers. Often, without troubleshooting steps, our repair center may assess the device and find it functioning properly, which could lead to further delays. However, we want to expedite the process for you. Could you please provide us with the ticket ID so we can assist you as soon as possible? We appreciate your patience and understanding. ATOMOS

Hello @jeffdubridge5161 Thanks for your comment! We're sorry for any inconvenience you've encountered, and we understand your frustration. We agree that addressing any hardware failure necessitates thorough troubleshooting steps, which can understandably lead to frustration for users. Please note that our intention was never to imply that you've done anything wrong. These are standard procedures our support team follows to ensure a smooth resolution process. Our aim is to prevent unnecessary delays for our customers. Often, without troubleshooting steps, our repair center may assess the device and find it functioning properly, which could lead to further delays. However, we want to expedite the process for you. Could you please provide us with the ticket ID so we can assist you as soon as possible? We appreciate your patience and understanding. ATOMOS

@@AtomosChannel Too little, too late. The time to reply to me, like you did above, was after I did what I was told by your email reply (I suppose the phone is something beyond your capabilities) that I sent you. Do you not know how to read? I did what you asked me to do and your staff replied with cricket chirps. I cannot wait for your corrupt, lying, money stealing clown organization to go under.