Excellent video. Thanks for sharing. Next time I pull a fridge out of swamp I’ll know exactly how to fix it.

Great video! 2 things to save some time: 1) if your ice maker works it's not a water supply problem 2) listen for a click when you push the water flapper... Mine stopped clicking (IE stopped making contact) because my plastic holders broke. Taped that bad boy up with electrical tape and made the wifey proud!

You are a great instructor and very well laid out video instructions. Thank you very much!

Thank you for putting together a concise video that covers a wide variety of effective troubleshooting tips.

Quick, to the point and you cover all connections and voltages. I couldn't have hoped to find a better video. Mine was a frozen line; My wife heard something about lowering the freezer and fridge temps, on the news, when we were expecting a hurricane. The idea was to keep it cold longer. only the storm missed us and now we're losing meat because we're defrosting the lines deep inside the freezer. Thanks Bill!!! (3rd time you saved an appliance for me)...

Excellent video, very concise. Got mine up and running again. Thank you sooo much!!

Thanks, you saved us a service call and a bunch of money. We just turned up the temp a few degrees and whatever had frozen thawed out and now we have water again. Since we had just spent almost $100 on 2 new filters, I was not happy when it quit working. (I hope that refrigerator is not actually in use by anyone--it really is disgusting!)

Thank you Bill, I went through your steps and got my water dispenser working again in about an hour. Keep up the great work.

This video helped me a lot to show how to remove the control panel and identifying the micro switch . I discovered my front white tab was broken off and the micro switch slipped under the cup paddle actuator. I rigged up a zip tie to hold the micro switch in place ,so the paddle actuator would make contact with the micro switch ,and now I'm back in the water dispensing business.Thank You Bill!

Excellent step by step diagnosis! (on the world's filthiest refrigerator). Many thanks, Bill!

Love the video, you are a good instructor. Please clean the fridge for the next video it's nasty... LOL

@Bill Newberry - Thanks so much for the thorough review of the troubleshooting process! Turns out that I had either a frozen line in my freezer door or, (more likely) the cold water tank in the fridge. Some of the veggies in the bottom drawers of the fridge were frozen, so that was an important clue to the likely problem. I used a hair dryer on the fridge tank for several minutes, as well as in to the few areas of the freezer door that might reach the exposed water line. Neither of those efforts yielded an immediate resolution, but setting the temperature of both the fridge and freezer slightly warmer and waiting a day did the trick! Side benefit - taking off the front panel while I was troubleshooting the switch gave me the opportunity to do a thorough cleaning of the panel and drip tray ... It looks brand new, now! I also changed out the filter (which was overdue for a swap), thinking that perhaps it might be clogged up. Now I have a cleaner fridge/freezer, purer water, and saved big $$ versus calling in a repair tech! ;-)

Excellent troubleshooting video for this particular problem. Thanks!

Having no understanding of how refrigerator repair, watched your video & was able to diagnose a bad switch bracket for my water dispenser. Thanks for posting

Thanks, the information you provided give me the knowledge to investigate my no water issue in a structured manner

I fixed it! Thanks for your help. In my unit the rate of water flow was slow. I turned the supply valve to the fridge on and off a few times and then water flow slowed even more ... to a drip. I found the problem was calcium build up in the brass fitting immediately before the solenoid. I used a drill bit of the exact size of the inside diameter to get the gunk out. It works great now. This video enabled me to isolate the problem to the solenoid. thanks so much!

Dude I think you just saved me a bunch of money and time assuming I can find the parts. Thanks!

Many thanks for your very informative video!! My water disp quit while it was dispensing and the valve solenoid coil went open. Wish I could buy you lunch, you certainly deserve it since I didn't have to trace it out it to find the problem.

there is no better troubleshooting video!!! thank you

Thank you. My switch was loose, I glued it back to its original position with double-stick tape. now works perfect.

Thanks to your video presentation, I just fixed my water dispenser problem. The mounts that hold the micro switch were broken so the lever was not making contact with the switch to depress it! Thanks again Bill!

Excellent. My problem was broken mounting tabs for the micro switch.

Very helpful troubleshooting steps. Led me right to the issue with frozen water reservoir

Many thanks for the video - this was VERY informative and very well done. Great job and again, thank you!

Nicely presented. At least I now have a few ways to diagnose my issue. Thank You.

This is a great video. Thanks

Great video, saved me from a repair call. Like a lot of other commenters, it was microswitch that came loose from the holders.

Excellent info, even was relevant for a bit newer model of whirlpool.

Thanks for the video… my fridge had broken brackets that was allowing the switch to move. Your video saved me from a costly repair. Thank you very much

Going to be troubleshooting mine tomorrow. The water comes out for about five seconds, then stops. Thanks for the tips!

Thank you. Exactly what I needed.

Thank you!!! Like a lot of other commenters, my micro switch was also broken from the housing. I considered super glue but went with a zip tie instead. Works!

Thank YOU so much. My moms refrigerator needs to be troubleshooted for this. Thank you again for sharing your knowledge of this. God bless you

I was able to fix the water thanks to your video. 🙏 a lot

great videos bill, keep up the good work, from Ontario ca,

This video was great! Thanks for the help

Hey! Watched this for troubleshooting and got to the line from the front-bottom through the door. Must've iced up just enough to block it. Pulled it out, it cleared quickly from ambient air and put it all back together. The freezer has now been turned down a notch to the recommended setting in hopes that it doesn't happen again. Thanks!

you just saved me alot of money.thank you

nice job with great tips thanks

Awesome vid Bill....thank you great help...

Thanks for sharing... this helped me out!

Thanks bro. I just fixed mine. The family broke the clamps that hold that little switch in place. Gorilla glue to the rescue. But, I never would’ve known how to get inside!!! Thanks you!!!

Thanks Bill! Mine ended up just being broken tabs on the board. $10 fix! Woohoo!

You are a God among insects. Thank you!

great video, thanks !

thanks for the video ... great help!

Awesome Video. Thanks a lot for the help. God bless

You are very knowledgeable and the video helped me. Serial killers everywhere know how to fix their corpse fridges now.

Well done!

THANKS FOR THE HELP!

Man thanks! Video saved for future reference lol. My line was frozen.

Thanks Bill, Those pesky pins! Had to order two plastic brackets to get one good one, but it did the trick. Thanks for your video!

Man Bill had the best videos

Dude, thank you!!! I tried to clean the water spout on the door, and it broke into little pieces. I didn't know how to get the panel off so I could replace it, but it was included in your video! 😁👍

Good video, thanks for making. Viewers should be aware that when the dispenser cover is disconected, there is no power to the microswitch.

We appreciate your video and complete details it help us a lot keep on

Thanks for the help. My housing for the micro switch busted but I have the same set up so it was easy to fix. Thank you so much

Very well done and thoroughly explained; thank you. My issue was the bracket itself since the plastic pieces holding the solenoid broke. $10 on Amazon so I just ordered another and all’s good.

Beautiful instruction Bill .. Mine was a simple frozen line behind the crisper like you mentioned .. back in business!

THANKS BILL!!!!!!!

My issue was the pins holding the switch in place broke. Zip-tie did the trick. Great video!

very good. Thanks.

My man!!! Great video

Thank you Bill

Excellent! The best!

Mine was not working properly when I returned home from a winter week-end trip. After a minute or two, it worked again, but then the next day, same thing. So, I adjusted the temperature - as you suggested - because a frozen line seemed the most likely cause. And now it's fine! Thank you!!

Your videos are the best

Thank you, I just needed to figure out how to take the dispenser cover off without breaking it.

I used these instructions and it worked, thank you. It turned out the hose from the wall to the refrigerator was squeezed off - crushed against the wall, so I routed it to let the water flow freely.

Mine was the switch behind the front panel. Fridge is old. You pointed out not to break the plastic guides off. Mine were broken already from wear and tear, causing the switch to have "play" in it, allowing the lever not to be able to push the switch in. For now, 2 zip ties are holding it in place. We'll see... GREAT VIDEO!!! Thank you!

very informative

That worked for me. You save me 1800 dollars, 18 yr ref. Still going. Bought a new one and didn’t last 3 yrs. piece of crap companies. All they care is about money. Thank you, Sir.

Last night my water dispenser stopped working on my Whirlpool side by side. It gets heavy use but the fridge is only 4 years old. Thanks to you I now know how to troubleshoot it.

This is a WOW! Remove gasket from the PURELINE replacement cartridge then it will press in the 2 small white tabs (that you will see in place where new cartridge goes into); this lets water to then flow thru cartridge. Bingo-water dispenses again. Works for Whirlpool or Maytag. Best video after 1 1/2 hours search.

Thanks to your video i fixed my water dispenser in 10min. . The switch holder broke and I used a rubber band to keep it in place. I reversed ther order of things to troubleshoot because the freezer was making ice so i knew the other components should be good. Thanks

Love the vedio and the presentation was good and I see what I was looking for. Thanks I will share my knowledge

Thanks man!

Thank u very much bro, u helped me so much

Thank you for this video! I like your logical approach and it helped me to diagnose my issue - which was not covered in your video. My symptom was that no water would flow. If I removed the filter (using the automatic bypass in the filter housing), I was able to get full flow. At this point, I knew it was either the filter itself or the filter housing. In the end, I replaced the filter housing and everything is now working. It appears that the mechanical flow control valve built into the filter housing (actuated by filter insertion or removal) had developed a defect and could only work when in bypass mode. it did not work when attempting to route the water through the filter. I think you need to add this possibility to your excellent video.

Great video. I was able to fix my water dispenser, but my problem was that the microswitch holders broke and it had shifted down, making it hard for the paddle to activate it.

Thanks! 🙏

Thank you

That refrigerator is nasty! Thanks for the info!

well done

That was perfect 💙

Great video as always Bill. Just a tip so your viewers can eliminate a step, if the solenoid in the back is getting voltage or you can hear the buzz when you depress the water paddle you can then assume the switch is good.

very well done and very helpful. however what if it is control board issue? did not talk about that

Thanks boss

All of your videos are excellent. They help me characterize the problem so I know what parts to check /ohm out.

thanks bill my problem was the mounts fir the microswitch broke and it dropped nothing a cable tie couldn't fix works like new thanks again

Had the same problem; water dispenser not working. Thanks to your video, I knew how to disassemble the front panel. Turned out the retaining tabs were broken off (cheap plastic) I replaced with some long skinny screws and it works just fine

I don't care how the refrigerator looked, I like the way you demonstrated as you explain. Well done Bill and thanks for sharing!

Great video, think I would have clean fridge first

awesome video, i will test the solenoid and frozen line at the same time unhooking the line on the front and pushing the water dispenser paddle, if water comes out then seleoind is working and no frozen water. i live alone and i cant press the paddle and watch the voltage on the back at the same time.

My issue was a bit different, but easy to fix. I had contaminates get into my pipes. Specifically, the membrane of my water softener gave out, sending billions of little resin beads through my plumbing. While you might think they'd all end up stuck in the filter, that wasn't the case. The water valve inlet (first place the water enters) was loaded with this gunk. There must be some sort of screen or filter there. I spent about 10 minutes at the sink with the sprayer, shaking it all out. Got a TON of gunk out of there. Works like a charm, now!

Hey Bill...what if the water flow is quite low? It takes about 30 seconds to fill up a small glass.

Thanks for the info. It was those stupid plastic tabs that broke for me. Instead of replacing the entire plastic panel I drilled out the holes and ran small machine screws through the switch to hold it in place.

Thank you for this perfect explanation at the 6:52 mark. I watched the whole video and like knowing the progression of your thought process. But with that alone I know what to replace. I was filling an emergency water container and it suddenly stopped after about 6 gallons. I am curious why there are no warnings about running it for too long, especially when we are actually told to run 3 gallons thru after replacing the water filter. We have stupid warnings in life about not licking a light socket, keeping your head out of the way when closing the hood of your car, etc. But not for this?! :)

Thanks for this informative video! Just this morning the water dispenser stopped working. When I press in on the paddle, it seems to already be pressed in. It does not spring back. I'm sure the refrigerator is getting water as the ice machine is still pushing out ice and refilling after. I may go straight to the part where you pried the front cover off. Possibly one of the posts may have been broken. Do you provide parts that we can order that were mentioned in the video?

Bill, Thanks for this video. I opened front pannel where we have switch. I found my white prong broken from control panel (W10282667 Bracket, Control). do i need to replace whole bracket?