On August 15th at approximately 3:30pm a call went out for the Arch Helicopter/Air-Vac to land and take a patient, who looked conscious, to the hospital.... New Athens fire, Freeburg Fire, New Athens ambulance and Medstar Ambulance responded. When I arrived, it took approximately 20 minutes for Arch to arrive, load and take off again. I want to give a shout out to New Athens and Freeburg Fire for their dedication, and heroism for volunteering their time!!!!!