'One piece of paperwork shocked management' meanwhile management moved a whole state so they don't have to deal with the engineers face to face.

Quantity over Quality

So they had a different plan before for 737 MAX?

The muddy water is getting even more muddy now 😂

Step one: make sure there's no leftover bolts lying on the floor.

All Lund's dog & pony show did was "pass the buck" and "wash hands". The door plug incident was a symptom of larger issues. Focusing on a symptom does not fix the problem(s). [History note of a reason of how the plane maker ended up here: Boeing offered their most experienced people early retirement to reduce overhead. Metaphorically, Boeing cut-off an arm to lose 15 pounds.]

What about the ones that they have already built. Are they substandard ?

Build better so you weren’t building the best you could before?

Is the plan to tighten all the bolts?

Dealing and complying with regulators is a core part of any executive's role, regardless of how asinine the rules may be. That these executives did not simply say "We cannot comment on any ongoing investigation. Boeing is confident in the design and airworthiness of the 737 MAX" is a fireable offence. Honestly, the NTSB should have stopped sharing information with Boeing when they refused to make the employees who worked on the door plug available.

I might be missing something. But why would you hire a retired Navy admiral as a consultant for quality work on commercial planes? I dont see a correlation? Is that really the best consultant for the job?

until they fire the entire mahogany row, claw back bonuses and clean house top to bottom nothing will change. The max has cost BA over 20 Bn not to mention damage to the brand and reputation. Meanwhile Calhoun gets a golden parachute worth 40 million. Looks like Ms Lund is already off to a great start. PS the fines they pay are tax write offs.

Are they having AIrbus build them?

".... shared the company's plans to make its Boeing 737 MAX assembly line safer and more focused on quality." That should be doable, perfectly doable. Taking the starting point into account, even if you put a 10 year old to manage quality at Boeing, things will improve [as long as management does not insist that "quantity is our number one priority"].

I used to go through the parts that came in make sure they were in good shape and every step of the way we would quality control anything built. I’ve found so many mistakes and pushback from supervisor it was a disaster how they do not want to help make a perfect, assembly.

You want to be safe, a shareholder wants returns, only one can win & Boeing decided a long time ago who that was...

So you're saying Boeing plans to, uh, Build back Better ?! Well we know how that works 😂

another PR?

I have 2 thoughts: 1)is Boeing going to allow their employees to speak up about issues? 2) could they finally start learning from their previous mistakes and stop redoing them?

Whatever the issue (non conforming plugs from Spirit, non-documentation of removal, lack of job responsibility,...), there's a lot going wrong in this process. Unless it's not fixed, they are not out of the weeds.

The one issue that I have with this is, what happens if another accident happens with the 737 max. They need to go back to the drawing board and make some changes to the max designs

Wasn’t it more than one aircraft that had loose bolts? I believe United might have had some also.

So many airplane experts and company executives here in the comments.

There finally improving!!!

It may be too late for Boeing, but It's better to be late than never

Profits over safety and lives

I always assumed that workers at Boeing, when removing or replacing bolts on an aircraft door, would complete paperwork that shows who did it, what was done and who approved the finished work so as to log a complete chain of custody. I guess I was giving Boeing too much credit. I don't want to go anywhere near an aircraft that does not have a procedure like this. Even Aircraft parts have to have a chain of custody, but not so much for mechanical repairs? I still refuse to fly on any aircraft Boeing has built since the 737-900 ER, I'm going to keep it that way for the foreseeable future.

So it's Spirit's fault and they only have a paperwork problem? These executives are incompetent in business and legal issues imperative to their survival.

Finally some refreshening honestly from a Boeing exec and the gov (NTSB) balks at it citing secrecy issues. I was glad to hear how simply the mistake was made (door should have been double tagged as inoperable for flight - red tagged - needing further adjustment, before being considered 'air worthy' - and suitable to go into normal flight service; it's how we aircraft mechanics would have done it on an operational aircraft in the USAF) and the airframe thus required extra paperwork and action that was not completed. Simple error simple fix.. Of course the missing paperwork and the name of that Spirit employee commiting such a negligent foul up was long ago flushed down Boeing's magic golden toilet bowl, in Management's exec offices, and the employee promptly fired. In the Aviation paradigm there's a recognized rule.. if you f'ck up and own your mistake, and no one dies or is injured, no disciplinary action is taken, regardless of costs and delays. It's an Aviation-wide (imperative) golden rule that stops fatal flaws dead in their tracks, from the flight line, hangars, assembly shop floors, and from issuance data from the engineering drawing boards. I doubt Boeing honors that working gentleman's agreement, ever since worshipping the stock holder's annual earnings board of review. This if not a catch-all golden rule it's most certainly a silver one, which honors steadfast honestly above all else. In the military if someone drops a wrench inside an aircraft maintenance panel all or most work is stopped until that same exact wrench gets found. It keeps planes safe to fly, and the people responsible, honest about what they ultimately do. Start worrying about bean-counts and dollar delays, guaranteed great delays and greater losses will eventually follow. That woman refreshingly honest and brave enough to inform us of the real problem was doing her job; the NTSB not so f'k'n' much!

"What would you say 'ya do here?"

It should know how to create planes that know how to fly and land before wanting to create better 737s.

I mean… at least their trying

So Boeing are still focusing on dodging the blame rather than curing the problems? Saying it's not their job to find out which of its employees made the mistake shows how little they have changed.

Wait, they said this after the MCAS fiasco.

Traveled work isn’t limited to “fixing non conforming items”.

So it’s still trying to blame it on a single low ranking employee…

Talk about digging yourself into a deeper hole

At the end of the day everything boils down to quality control and safety inspection during the installation processes. Any anomalies should be detected and ironed out before an aircraft is pulled out of a megafactory. As for the blatant contravenation of NTSB rules regarding the 737 max incidents, it is a disgrace for Boeing to reveal and speculate non-publicized details.

I'm supposing Boeing felt they needed to address the incidents publicly rather than not say anything at all. This was indeed a violation of the ongoing investigation by the NTSB, but I don't feel that it was "flagrant" or "blatant" as I do not believe it will effect the integrity of the overall investigation. But, yes, Boeing does need to be held responsible for prematurely divulging information as per the agreement and law of a company under investigation by the NTSB.

Utilize die casting technology on major parts so no rivets or bolys is employed so alien can no longer cut or loosen it!!!😅

So they admit they did not care the quality at all before? 😂

For 3.5 billion boeing should be building better spacesuits

Move HQ back to Seattle.

Is the NTSB primarily interested in letting the public know exactly what happened, or are they interested in publicly admonishing Boeing? At this point, most of us know what happened, so it's about who to blame now. Boeing is trying to burnish its public image by trying to be as forthcoming as possible. Can't blame them for that.

Boeing needs to build new 737 from scratch. It will take decade to build first testing plane. Then test it rigorously.

It's really 2000 airframes too late for this. Muilenberg broke it, Calhoun failed to fix it. Why should we have any faith in Boeing now?

Shallow Bowl......🛑🧭

The biggest problems with Boeing are MBA's!!! That is the issue.

IMO Boeing should stop the 737Max production line & move on to future projects. BUT IT HAS TO BE QUALITY OVER QUANTITY stop trying to compete with Airbus

Gawd damn its pretty messy and ratchet at boeing.

Make sure the door does not fall off (now wait for the next piece)🤣🤣🤣🤣

Outsourcing to airbus might help

This all water and talks it’s same exact situation before Alaska 737 “Boeing Promised”. Without substantial consequences it’s impossible Boeing to fix quicker. Please for love of god Boeing should be criminal charged.

NOTHING SHOULD SURPRISE ANYONE ITS BOEING,MORE OF THE SAME JUST ON AND ON NEVER ENDS GO AIRBUS ❤ STAY OFF BOEINGS JUNK FLYING COFFINS

Sounds a little like the NTSB is becoming a little too much of a bureaucracy.

Lund 😂😂😂

I would be very terrified sitting in a Boeing plane

I hate to have to defend a Boeing official but everybody in the world knew the bolts were never put back in. It was public knowledge

Waiting for Boeing fan boys comments

Boeing's Plan To Build worse planes in general sounds more fitting.

A Freedom of Information request to the NTSB would have revealed the same information as released by Boeing.

Boeing Can't even build PowerPoint presentations correctly

better quality boeing? lmfao whatever.

The serial bloviator in charge of the NTSB is problematic and should zip it until all facts are in! That a 737 Max was involved is irrelevant, as the criminal stupidity of one or more employees could have occurred on any Boeing product!

third comment.

Ugh, when things go wrong, they really go wrong. I've had rough periods in life, and patterns like this - missteps - have been part of my travails. I do not sympathize with Boeing. The investigative process will continue and yield whatever results it yields. I can simply see a run of difficulty characterized by self-inflicted wounds that I can relate to.