Thanks Chris for this great video! I just purchased my first ebike (Lectrix XP) before I found your videos. I live in Michigan, but your videos such as this one; I am amazed on just how complex these machines are getting to be, at least, electronic wise. With your videos and the information that you are providing, will give me the knowledge that I will need when I look for my next ebike! Thanks again.

I have given you several unqualified 'thumbs up's, but would now like to explain why. You do an excellent job in preparation and communication of your presentations. I admire your candour as well as your knowledge and understanding of viewers' curiosity. Kudos and gratitude for providing superior content.

I wanted to express my thanks for providing the solution to the problem with my wife's Intuvia display. Since new, her bike would randomly shut off, often on a bumpy road, and need to be re-started. The only solution I had for this problem was keeping the contacts surgically clean. The problem had been getting worse, sometimes shutting off twice or more during a ride. I knew it was contact related, but could not figure out why, and was thinking of replacing the display. Then I watched your video and noted your comment about possible warpage of the mount if it is too tight. So, I checked. It was way too tight as there were no gaps between the halves of the mount. Loosened it until it was movable. The random shut off problem has totally disappeared, and the bike is rock solid reliable now. Many, many thanks!

Hadn't realised that I had inadvertantly switched off battery. This sorted me out! Thanks for posting!

You are so kind to do this in-depth video! We’ve learnt loads of new tips and techniques! 👍👍👍👍

Hi from uk. Thanks for pointing me in the right direction. After winter storage placed the battery back on the bike and the display was only partially displaying. Solution was to turn on at the power pack. Many thanks for video

You're a legend. I would have never guessed that the switch had batteries in it. Probably should have read that in the owner's manual... Anyway, you have saved me a lot of pain - so for that, I thank you!

Thanks Chris and Team: such a great video. Helped me fix my problem in (very literally) 2 minutes! You guys rock!

Good Post Chris, I always like to problem solve my bike issues prior to bringing it into the shop. Thank-you.

Bless you. I was so confused why my charged, plugged in battery wasn't making the motor work until I turned on from the battery instead of the display. Thank you so much for this video!!! Earned a sub from me :)

I think your cannal is excellent. everything always explained in an exemplary manner. Greetings from Düsseldorf Germany.

Excellent video. Keep up the great work!

Excellent video. I was resigned to taking my Riesse and Muller Nevo GT to the shop because the display stopped functioning. I learned from Chris in the video that I can charge it via a micro USB port on the display's side -- OR turn on the display via the battery while it's on the bike. Huge relief.

i have had my bosch system for 4 years with 2300 miles on it with no issues, its a very reliable system,

Thank you! This truly saved my day :)

Good info Chris! I have a 2017 Haibike Full 7.0. The problem I had was with a bad main battery and charger. The display would turn on however the bike wouldn’t switch out of the “off” mode on the display.

Thank you for your useful video. It helped me sort out a problem with the controller.

Thanks you fixed my Purion Display problem!!!

Thanks for the video ! ❤

Good timing for this. I just started getting that Service message when I turn the bike on. I assumed it was just a scheduled thing but it’s good to have that confirmed. It’s annoying though because I just took my bike to the shop recently so they didn’t reset it. And I don’t think I’ll need another service for at least 6 months to a year. So I’m stuck with it for now.

Great video. Really helpful :)

Super Video. Thanks. ❤

Thanks a lot - u give me the information I needed

Excellent video. I see a number of unanswered questions regarding the USB port on the Intuvia. The manual clearly says that the USB port is for charging devices like a phone. It doesn't say anything about being able to charge the DISPLAY'S small battery. So, per your video I am confident that the Battery in the display can be charged through the USB port because you have probably proved that works many times. What is hard to understand though is why the small display battery isn't maintained by the BIG battery because the power to charge devices has to come from the BIG battery, so it seem like a no brainer that the displays battery would also be charged by the BIG battery. A few words from you could clear up these questions for a lot of people. Thanks!

Awesome video thanks

Incredibly informative, thank you very much!

thanks very much for having the solution for my problem. Tried replacing the 2016 batteries but they were not the Maxell ones that were in there previously but the brand Varta. Seems like they dont work. I have now subscribed as your channel is very helpful.

Brilliant video very interesting looking forward to more of these type videos 👍👍 from Ireland 🇮🇪

Great vid, thanks

My Brose mid-drive on a Bulls Lacuba evo8 power occasionally cuts out from a bump or won’t power on from off. Adjusting the battery mount so battery is tighter made a big difference. I also added a Velcro strap to hold battery extra secure. The battery electric connection doesn’t like the battery wiggling which creates an arc at those connections. Removing and reinstalling battery should make the battery light bars turn on; if they don’t just do it again w/ a little emphasis. Unplugging the display and left thumb pod and replugging those 2 connections also a quick fix if they aren’t tight. Pressing the battery on/test button also “wakes up” the display sometimes, along w/ removing and reinstalling it. The display also needs a good tight fit on its mount or the connections arc and shut off power until you reinstall the display again. I actually added a duct tape shim so the display connects a tad tighter when twisted in. All minor issues that are ez do it yourself fixes out in the field.

😂 done, such a simple fix 👏👏 thanks

Thanks man solved my issue

Excellent.

thank you, you really help me

Thank you very much for this video. Both my and my husband's bikes are not turning on. We did try cleaning the connections, but we didn't know anything about resetting the battery. We will try that next. I do have to say that it's bizarre that both bikes won't work at the same time, on the same day.

Brilliant information video

Hi Chris, best greetings from Germany. I had an issue with intermittent motor assist. The indicated speed also varied between 0 and x. The speed sensor was perfectly aligned with the magnet and both, magnet and sensor didn't look too dirty. I then saw some shiny little particles on the magnet. After removing those the system worked fine. Obviously the speed-magnet attracted some magnetic particles that influenced the magnetic field, resulting in faulty speed-readings and consequently the motor assist was deactivated.

I started having intermittent problems with loss of communication between my Intuvia display and the battery. Thought it might have been moisture in the battery due to being in a heavy rain. A few months later I actually had one of the contacts on the display mount somehow come out so I think that was the original problem.

Good info

Thanks very much for this very helpful and excellent account the Bosch system. We have two Bosch mid drive bikes with just over 4k miles on them over here in the UK - our local bike shop seems to that at 4K problems start to occur with the motor unit which are undiagnosable - how long should a Bosch system last and do you ever get stumped by a fault on a bike? Thanks again for your great videos!

Hi Chris, thanks for the infos. I have a Bosch Performance CX with an Intuvia display. The motor once failed (Error 500) but got replaced by Bosch without any troubles. Now it works like a charm. Sometimes but rarely I have to switch the system on by pushing the button on the battery. I've installed a little screw that keeps the Intuvia in place so that it can't be stolen very easily. So the display is always mounted on my bike. Recently I noticed some water ingress in the form of some cloudy condensed vapor on the inside of the display (I keep my bike outdoors regardless of the weather). The cloudiness seems to have disappeared after few days.

Love my E-bike. My Intuvia on board computer would display but I could not turn on lights or engage electric assist. I take computer off everytime I leave bike. I put it back on and it doesn't work, but hours later it was working. Someone on 'youtube' mentioned the 'button' near battery to turn on bike's electric to get his Intuvia working. As you also mentioned when onboard computer display is abnormal. Pushing that button is a wonderful bit of knowledge. I want to call that button a 'REBOOT' button. Pushed it and Immediately my display and Intuvia worked. I get to have assist. to pedal out of the fields back onto trail than road to home. Joe

My Intuvia display is switching off during bumping downhills. I turn It on again but It doesn't respond to the assist level command, going to Eco but comming back to no assist. I have cleaned up the terminals of Intuvia both sides but It Still letting me down on bumping rides. What do you recomnend?

Thanks for this video. I have a probkem with my new belt drive performance cx powered nevo 3. It has an engagement delay when I start pedaling while the bicycle is already moving. Any idea what that could be? Anything I can do before taking it back to the store?

Thanks for taking the time to do these videos Chris - really helpful! As with another poster, I’d appreciate advice on looking after the electrical connections to the display - looks like this might be a weak point? In particular it rains a lot where I live ((Cumbria, UK), do I need to protect the contact points in some way when I remove the display from the bike and then leave the bike in the rain? And is there a routine I should adopt to keep the contact points in good condition? Thanks again! Ian

Hi Chris, I bought an Electra Townie Go I5 with a Bosch power system just a few weeks ago and love the bike but i find that I get little surges of power-assistance unless I am peddling pretty constantly hard against resistance. In other words, I might be going along at "Turbo," the top level of assistance, but can feel very slight variations in the amount of power assistance, which gives a slightly jerky feel to the peddles. Have you encountered this before? and if so, what can be done about it? Should I ask my dealer to reprogram the controller or something? Thanks for sharing your experience and wisdom!

Hi Chris. Thanks for another fantastic video. Is there a way of turning off the "service due" reminder on my Kiox display without having to pay almost $40 to my local EBike shop to do it for me?

Great and informative video. I have the initial problem of the system not turning on all the time. Sometimes it comes up right away with Active Line Plus and the speed, and we are good to go. Sometimes I might have to wait 30 seconds, sometimes I will turn the rear wheel, jiggle with the display, use all the buttons, and this may or may not work (when it refuses to start we will try anything I suppose) If it does not work I might just pedal off unassisted, and maybe after a few km it may come on, or maybe not. I have pedalled home a fair distance unassisted at times. Often when it is working a small bump might switch it off, and it may come back or not. Yesterday I noticed that the bump switched the whole display off, not just the assist. I loosened off the mount yesterday (last time at the shop they obviously tightened it to within an inch of its life) for no change. I wiped all the connectors but really, the external design means they should be fail safe even with a bend in the mount. No corrosion etc evident. I might now try some micro sanding cloths to remove any grease that may be present. I am thinking maybe the problem is a connection somewhere further down the cabling, or a break in one of the circuit boards.

The best specifics.

Thanks for a great video! I have the issue where the display seems to lose connection with the battery intermittently. I tried loseing the screws a little, and I think it improved slightly, but it isn´t perfect yet. But i will keep fiddling with it. Before I saw this video I believed the problem might be with the battery connection, because there is some oxidation there. I live in a very wet climate. Any tips on removing that? I have tried to find a spray to remove oxidation, but all the sprays I can find (contact cleaner) just seems to be some sort of general cleaing product that won´t short circuit or damage electrical equipment.

merci :)

Thanks Chris, My Performance Cx / Intuvia / Cube Stereo bike is losing electric assistance during the ride and then the assistance is coming back on again in couple of seconds (e.g 15sec).This is happening every appx. 5 mins during cycling, even with fully charged battery pack. During the time the assistance is lost, I also don't see "0.0" on display. Have you ever seen such problem, can you please advice?

Have you ever had a contact on the display mount come out? I did. My intuvia display not power up and found one of the display contacts missing???

Great video. I have an issue where I removed the battery to allow a cable cable for the dropper post. Upon powering up, the display works and the speed indicator works however, no motor assist. I have double triple check and reseated all connectors to no avail. Is there somerhing I have to reset? Thanks

Great video! 👍 I have a 2016 performance line cx with 7700 miles. It just developed a high pitch vibration sound on top of the motor whine. This noise isn’t present with the motor off. Have you ever encountered something like this? Idea of what it may be?

I have a cube reaction with the Bosch Intuvia display. The display switches on and shows speed etc, but can not access speeds etc using the thumb control pad. I have noticed that the 2 lower of the gold pins are missing on the display holder

so I got a question, u half covered it. my display is working & the zero is showing up but when I hit the + - or walk asst buttons, it just changes the info on the display. the info button on the pedal asst shift unit is not working. it fixes itself randomly but keeps happening. does that mean that the unit needs to be replaced or could it be something else?

Never has a contact problem with the displays, not this one and not with the Nyon.. but thanks for the tip.

GREAT!!!! Problem solved. what what I do without good people and KZfaq??

Hi Chris very informative video thank you, I have a problem and wonder if you can help. my bike is a scott venture30 probably 2012 model. I took it abroad but was not allowed to take the battery with me! I bought a replacement 400 W 36V battery (similar to the original but not Bosch! ) and mounted it on the bike with the new battery mounting. The original battery had 4 wires (thick positive and negative plus two thin wires blue and green). The new battery only has two wires (thick positive and negative). please could you tell me what are the two thin wires which are now disconnected! and their function which the new battery does not have to connect to? when I turn on the battery, the display comes on for a split second indicating error then switches off and battery also switches off ! and although 36V does go to the motor, it motor does not run. How could I fix this issue? if necessary could I eliminate the controller in order to use the bike? how?

Hello... Thnaks for a great video... I am having an issue with my Bosch Intuvia which is not shown in your video. During an overseas move from Germany to Canada, my ebike works fine but it is stuck in "Tour" mode. Initially, the display bettary was dead but was able to charge that via teh USB port as you have shown. The handlebar shifter does not work. I noticed that on the base plate under the display where the three golden and four silver colored connector pins are, one golden and one silver connector pin is missing. I presume that this is the reason I cannot shift modes. Do you know if these connector pins can be replaced or could I repair them by filling the cylindical holes with a wound aluminum foil. I have a picture if you are interested.

Hi! Got Error code 502, relating to the lights, Bosch Intuvia and the Performance Line motor on a Scott E-sub. Front and back lights worked perfectly, then suddenly both are dead at the same time. Got LED-lights so this problem is odd. I have losend the display-holder and cleanded the contact-points. Also opened the motor-covers, reconnected all wires, still no joy. Can you please help me with your thoughts?

Hello. I have a question sir., why my display sometimes change velocity mode without pressing (+ -) button while riding ?

i have a question iv just updated my bosch to dual battery but when i put the second battery in it just indicated that the battery is dead but when the first battery is on its fine its only when i use just the second battery it shows that the battery is almost dead even though its fully charged

Hello! I have a Scott e-sub tour bike and i have a problem with the motor. It suddenly started not connecting the gears inside. I mean: whether or not the bike is on or off, when pedaling i dont get any transmission inside the motor. Please help!

You have a great channel here!! I got a new Riese & Müller Charger 3 GT vario with an Intuvia Display. Everything's fine but it's not possible to turn off the lights while riding. On my old bike I could decide to use or not to use the lights. What can i do to switch the lights off while riding? Thanks in advance and greetings from Germany - Axel

Just come across this video, very useful, many thanks!! I have a Bosch e-bike and I have the dealer software. When switched on the software states the motor is in "FBL Mode" and needs reprogramming???? Is this something i can do myself with the software??? Any clues would be gratefully received,

My e-bike slips when I am in 3rd, 5th, or 7th gears. My pedals just freewheel. It will not engage. So I stay in 4th and 6th and use my pedel assist as needed. It is a bosch performance. I really like it but would like to find the problem..

My Active Line engine has started to act just like when you change gears and you have to wait for just a moment before the gear change actually kicks in. If I'm riding and pressing the pedal down too slow OR fast, I hear a winding noise untill for a split second untill it actually starts working properly. And whenever I ride uphill the engine momentarily stops helping out about halfway through a wheel rotation. It works flawlessly when going downhill. Thoughts? Oh, and my bike shop didn't know what the issue was either. Btw because of ur videos I bought a Superdelite! 73 days left untill I get it.

Does the USB port really serve to charge the display? Manual for my Power Pack 400 says it’s to accommodate charging cell phones and the like, and nothing on the display says it is itself being charged.

Hi, my cube kathmandu with cx gen 4 bosch motor, when peddling up steep hills in turbo, the intuvia display goes erratic with the speedo numbers jumping around. Any ideas?

thx for a great video, is there often a software updates for the riese & müller with kiox and rolloff hub?

Thx so much for this video. My display wasn't showing the 0.0 mph, so I pressed the power on the battery pack and the 0.0 mph showed up. Sorry if i missed it, but how do I get it to work properly again, ie when I switch it on at the display it works. I dont want to push the power on the battery pack everytime ? Thx alot.

Hey, I’ve just replaced my Purion display with the retrofit Kiox kit on my 2019 Haibike. The display has connected to my battery and shows all the display settings/screens. It registers my speed on all settings but the motor isn’t driving since I replaced it. Any ideas what to check? Loose connection when I replaced the display cabling?

I have a performance line cx with purion, i'm able to charge battery outside but if I try to charge it inside bike through frame port i only see the purion display and battery led turn on but without blinking and no charging, why?

Thanks for this video, i have an issue : after update i am not able to power off the bike (lapieere fs500 bosch) anymore using the power button; it turn on by itself! any clue?

Thank you for the video. I am hoping you can help me with my Trek Allant 7+ S Stagger. It has a Bosch motor with 28 mph capable speeds in turbo and I do ride my bike anywhere from 4 miles to town and back to a 22 mile round trip to a bigger store and one on occasion I did go 29.5 round trip. Anyway after a few hundred miles I began to hear this skip clunk noise from the cassette in 9th gear only. I ride in 9th as that is the gear that gets me the 28 mph in turbo. Anyway the shop owner did ride next to me and saw and heard my noise and put in an order for a new chain and cassette. That took some time because of the supply shortages. But He did get them in and put them on the bike and it SEEMED ok for a few rides and then out of nowhere I began to get this loud SNAP. Again I ride on a paved heavily traveled route so I like to cruise in 9th at naer 28 mph except for hills witch I will then shift down to say 5th gear. Anyway this new SNAP was right below me and seemed to be the motor this time??? I called the shop back to say thanks for the parts and work but a new worse noise has appeared. Their solution, Use other gears. This is not acceptable for the cost and advertised speed capability I should be able to ride at near 28mph indefinitely and not get the use other gears excuse. I have also emailed them after that but have not received a reply. So I am left with an expensive bike that seems to be defective. When the speed drops to around 23 to 25 mph the SNAP arrives. Crusing along having a nice ride and then SNAP. Very disconcerting. Again I ride paved roads not in any mod or snow or rain only dry paved riding yet I am getting the snap. I think it may be the motor mounts or the like coming loose like you described. I have fixed use bicycles for almost 28 years but have not worked on e bikes or bosch so I am reaching out to you for advise. Should I demand that the shop fix it or put in a better business bureau case agains them. I am at a loss. I am now at 520 miles and feel like I have purchased a LEMON. Thanks for your time,,,

I have a Focus jam 2 and recently the display turned off. I charged it externally and reconnected it to the bike but the battery indicator shows --. I think it does not recognize the battery. When I test the battery, all 5 indicators light up indicating 100%. What could it be?

Hi Cris, I have a problem with CX4, motor runs but transmits no power to pedals. Bike has only 500km. Thanks in advance.

Bosch gen 4 performance cx is suddenly making a distinct cranking sound whereas before it was pretty unobtrusive, near silent in fact. Does not make the noise when not under load (when chain is disconnected from chainring. 785miles since new, in full susp. Whyte emtb. Any pointers gratefully received, it’s definitely not the wheels, but is constant irrespective of whether I’m cranking or freewheeling (the chainring isn’t static when I’m freewheeling, it moves around all the time). 🤔 I understand there is no repair possible for gen 4 motor (so much for repairability of products!), only replacement. Thanks!

Hello I have a Bosch system on my 2015 electric bike but a big problem! let me explain: when I turn on the intuvia it takes a while to display the km / h and sometimes it goes off after a few seconds sometimes it no longer displays the km / h at all so no assistance and then it comes back and that goes out ... In short, the stores near my home (center of France) m "offered to change the battery, which I did and it's still the same, do you have an idea of the failure please? cordially

Hi Chris. Excellent video. Sadly my issue isn't covered. I have the same Intuvia display and Bosch motor on a Raleigh Motus. The battery is perfect and records everything. However, no power is coming through. This happened suddenly during a bike ride yesterday. It stopped completely and I cycled on no power for the final 5 miles. But, then suddenly the power kicked in for a few seconds several times during the final 5 miles. When I got home I looked at the sensor and it was out of position although I don't know how it could have moved as I needed a screwdriver to move it to where I think it should be. Any suggestions please? Many thanks, Ronnie

Thanks, very useful video. I have a question about my bike: when I press the button on the battery, the intuvia display turns on, but it doesn't show "0" on the speedometer. As a consequence, the motor does not work. Do you know what could possibly be the problem here?

I keep getting a 608 error on my Bosch performance line cx gen 2 what does this mean

So maybe you can help me with a problem I am experiencing. When I switch power on, the display does not show the 0 on the display and when I hit the + on the thumb switch it goes to "eco" and back to off. I used some electronic cleaner on the thumb switch and still have the same problem. But if I have the charger connected and then remove the charger, the display shows the 0 and the thumb switch works perfectly for changing the power levels. If I turn the system off, and turn it back on, the thumb switch does the same erratic behavior as stated earlier in my comment. As long as I have the bike on the charger and then disconnect, the system is on and works correctly until I shut it down. Any Ideas? Jim

Well explained! But I still have 2 questions. 1: Is the intuvia display created for charging up my iPhone? Is this recommended since it will affect the internal battery? 2: I noticed the battery level of my intuvia dispay has 3 bars instead of 5 bars, so I plugged it in a power source but it just don’t want to charge up. Left it plugged it the whole night and it still shows 3 bars on the display. I watched it charging for a bit, when I plug the cable in the display lights go on and after a few minutes the display just shuts off, then after a few minutes the display lights up again, and this cycle goes on all the time without charging it up, what could be the issue? Or is this even an issue? Or should I just leave the display on the bike attached with the battery so It can charge the display this way..?

Wish bosch could produce mid drive kit, there are many good old bicycle out there and people can convert their bike instead of buying a new ebike, it saves money and will make ebike more popular.

Hi Chris , Thanks for the info. I have a broken clamp on my ituiva control mode switch . I have a replacement switch to fit . Is this trouble free if you are careful or, as with most things electric bike, best to go to my dealer? I like doing' learning to do what I can. Regards CaLLUM

Hi Mate , Can you Please tell me what to do If Bosch Purion display unit does not charge or does not hold the charge even after changing the CR2016 coin batteries? Thanks

Hi I have a kiox display and I recently had to change my switch controller as it was faulty but now my bike has gone into limp mode with error 504,any idea is this because I changed controller and any fix i can do myself as all bike shops are closed because of covid 19

I have a similar problem you have discussed from 14:04 except that if I click the button on a battery, the display turns on but it does not show the speed’s 0.0 km/h.

Thanks for this Chris. I have a locked Bosch battery on my Raleigh Motus Tour e-bike. The key will not turn at all so I cannot release the battery. Any thoughts on a fix for this? Regards Tim

Above all my expectations

Great video Chris, I have a quick question from Chester UK, on my assist level button it seems to stick on one setting sometimes but other times it works..... would a "dose" of WD 40 on the assist level button do any harm??..... I suspect with the poor weather we have had here has led to a bit of water getting in this as I leave the bike out in the rain when I am n the pub...... Its an intermittent fault I THINK..... What do you suggest?.... Cheers Mon..... Great video......

I have a Tern with a Bosch Performance Line. When I'm pedaling, the motor sometimes start with a noise and its stop helping me pedaling with the motor.

So I have gotten my slider to work but my battery turns on then turns off after 2 seconds. Can you help me with it? If not it’s okay if so thanks.

Glad I found this video, had issues with the battery not connecting and didn’t know about the battery button....... but I’ve also realised I can’t get the controller off . . . . The clip moves but there almost no movement from the unit, I’ve tried tapping it gently but no way will it move....... any advice please?

Good morning. I have an issue in my focus ebike. Kiox dose not recognized the battery

My Bosch performance frame mounted battery pack 400 is only lasting about half as long as when new. Damn the replacement battery is expensive. Almost $700. Is there any alternative as that seems outrageous!!!

I have a probleem With mg bosch display thing and it wont Connect if it is in it Will go off automatic do you know what I neef to do or else i need to go to the bike shop and ask it there...