Disney is just making a vacation like work... this whole system sucks.

lightning lane multi pass is a terrible way to rename what used to just be called “fast pass” 😅

Disney: How can we make park experiences worse? Rebrand something everyone hates already!

The focus group must have been composed of the executive team. It's pretty hard to imagine this is what normal people were asking for.

At this rate, I half expect Disney to announce that standby will renamed "Non-Lightning Lane Single Pass-less."

Holy Cow. I think I’d rather do my taxes..lol

These changes came AFTER holding focus groups? The most disheartening part of this is that they either don't truly care what the customers want, or they are so delusional that they think this is what everyone is asking for.

Disney: "Genie Plus is just not annoying enough. What can we do to change that?"

DIsney Executive #1 "People don't like Genie+, what should we do?" Disney Executive #2 "What if we changed the name?" Disney Executive #1 "Brilliant!"

Hey Chris! Saw you yesterday in line at the Starbucks in DCA and said hi and we took a selfie -- so great to meet you in person! FRIENDS -- Chris was so, so gracious and nice to me, this wacky person who marched up to him like I've known him for years and hugged him. He's the real deal, was as kind and awesome as he seems here in his videos, He's also taller than I thought, lol. Always hard to judge height on video. Anyway, I couldn't believe my eyes when I saw him, what luck and a pleasure to meet him. Would love to have met Amanda and Miles (Myles?), hopefully next time! Have a great day, everyone! :)

Didn’t anyone in the focus group say that the Disney fans hate paying for Genie plus when fast pass was free?

This is not going to help Disney to compete with Universal's Epic Universe or Universal's simple ticket purchasing.

Came for the news, stayed for the cut aways 😂 “lightening lane mlulti-plass”

I thought of Firth Element right off too! It's also occurring to me that in Florida it's essentially the tiered ticket system again, from my childhood. The E TIcket rides are BACK!

Disney management, every single member of which has NEVER been a park guest, has created a multi-tier guest situation. Regular guests, those that can't afford to spend money on what was free for decades, are relegated to the bottom tier, where we will be subjected to extra long stand by lines while the elite tier guests, those who can have unlimited funds to spend on that was was once free, move right past us and get on attractions in half the time. I hate it and I will NEVER capitulate to Disney management's efforts to price me out of the parks.

I honestly cannot believe they found a way to make Disney World MORE complicated. And literally not improve anything.

"multi pass" I have this vision that one person made that 5th Element impression in the conference room when this was announced. It was met with silence and never repeated again.

Glad they are rebranding this. But I really wish they would just bring back the Max Pass at Disneyland

"The App Formerly Known as Genie+" HAHAHAHA! 💜💜💜💜

What a pain! Just wish they would get rid of the fast pass model.

Another improvement is that after just your first LL is used (or expires), you can immediately start looking for another LL to book. You don’t have to use all three before you book a fourth, and you no longer have that weird “2-hour” rule where you have to set alarms on your phone for when you can book again. All of that was very confusing to a lot of people. Last time I went, I was the only one in my party of 12, 8 of whom were adults, who understood Genie+, and everyone else was getting very frustrated.

Oh, so we're back to E-ticket rides....

Wasting money on a pointless rebrand when they’re changing (practically) nothing about the service itself. Sounds very modern Disney. Modern corporations in general, actually.

I haven't been to a Disney park in 25 years. I'm just here for the Fifth Element clip. ;-)

This is much more complicated than it needs to be!

Terrible branding aside, it just sounds like rearranging the deck chairs to squeeze more money from every visitor. Bob Iger has made it so it's almost mandatory to buy the Multipass on top of the already crushing admission charge, and in Florida it sounds like it will not only be mandatory, but it will greatly impact any visitor not staying at a resort. That said, I would have appreciated being able to book Fastpasses (😁) ahead of time, the worst part of our trip to WDW was having to be up at 6:45 every morning desperately trying to book virtual lines and passes. Last year Genie+ made our overall experience far worse. In the end, though, it's no longer about guests anymore, it's about pleasing a handful of filthy rich investors and protecting executive compensation.

I am so relieved. That name always bothered me. Now that there is a new name, ALL my problems are solved. (I hear worldwide peace will happen once all countries get this Disney name change) UGH!

samo samo but more money. Disney is already to much money.

Multi-pass ….my brain goes to same place🤣

Well, I'm an old. I skipped the 5th element reference and went straight to "A-E tickets are back??" 😂

Loved the Fifth Element edits.

My brain goes to "Leeloo mool-tee-pass" too!! And anytime something goes "boom," I think "boom, BIG bada boom!" Thanks for the heads-up on the name change! This is my first comment on your channel after subscribing ages (years?) ago and I'm so excited to say WE'RE GOING TO DISNEYLAND IN SEPTEMBER!! It's our first time since 2017! We're crossing our fingers you'll be there too during the first week of September. I'm going to watch at least 1 PPP video a day for the next 9.5 weeks!! We've really enjoyed sharing your European adventure. Love you guys SO MUCH!!! YOU are amazing!!

Thank you for the update! I immediately thought of the Fifth Element also 😆

Thanks for the info Chris. Your Disney World LL example made me smile. As my wife and I were married on September 10th. Plus, we went to Disney World to celebrate our 15th wedding anniversary. (In 2020) So you unintentionally gave me a trip down memory lane. 😁

terrible! if everyone would reject this we could go back to the free way it used to be. unfortunately no one will acknowledge this and will continue to waste money…

Thank you Chris for the updated news! ❤

"How do we make faster lines both a revenue source AND confusing enough that guests don't realize it is not for their benefit but ours?" Hmmm.... "Lightning Lane Multipass!"

Disney? Disney who? Oh I'm so sorry I didn't even recognize you.

What is it called again? 🤣

Our family also met Chris at Disneyland Maine Street Wednesday. You were so sweet and personable ❤ Took time to talk to my family I got a selfie and we chatted about finding the crabs on Mickey’s Runway Railway. Love the channel and you are great both on screen and off. Thank you 😃

Ugh. All of this when Fast Pass and Max Pass were perfectly fine, easy to remember, easy to say. Fast pass is what you call an individual line reservation, Max Pass is what you’d call the service. Done.

Normally I would say stop beating the dead horse with that clip, but i laughed everytime, well played...over and over again

Minority view here - I'm glad "Lightning" is the overarching name for it. Trying to explain Genie, Genie +, and Individual Lightning Lanes to folks going to WDW for the first time was nuts. I'll take this small victory! (Now we'll also accept more improvements, please!)

As a UK resident, who recently visited Disneyland in California for the first time (having visited WDW once in 2005 when paper Fast Passes were still a thing) - I had to do a lot of research to make sure I understood how Lightning Lanes and Genie+ worked. I think the new Lighting Lane Multipass name would have helped me to make sense of it - so I can see why that would have come out of Focus Groups. The only real connection with Disney Genie seems to be the fact you purchase it within the app, so calling it Genie+ was a bit confusing I think. Renaming so it says what it does on the tin (i.e. buy me to be able to enter multiple lightning lanes for these listed attractions) is much clearer (if a little clunky)

Thank you so much. As soon as I heard multi pass I wanted to make a meme but you did it for me.

I wish they would've just left the "Fast Pass" alone the way it was years ago. Nobody complained about it then....... By the way, thanks for all that you do for us Chris!

At this point bring back the coupons and have a coupon lane and a non coupon lane

My cousin recently cos-played as Leeloo Dallas, so as soon as I heard you say multi-pass those clips sprang to mind. Now it would be hilarious if people went to the parks dressed as Leeloo and displayed their multi-pass for ride entry.

If they found out what people like through focus groups, it should be obvious people want the classic free fast pass system back 😞

They already ruined it, we went last year and it was terrible. Too crowded, hard to navigate the Genie plus (so that’s the same). It will be a while if we ever go again and we loved Disneyland. 😢

Funny the first thing that flashed through my mind was that fifth element scene just like you had in you video. I am sure a lot of people thought that too. I am so glad i got to experience Disney in the 80s and 90s. It was so much more enjoyable and actually gave you some positive hope for the future. Now, the experience is just reinforcing what is going on in our world world. 😮😢

Omg! The Fifth Element was the first thing I thought of when I heard the news! I loved the editing on this video!! 😂😂😂

So we are all in agreement, this sucks. Also, the 5th element multi pass clip got run into the ground.

I’m hopeful. After recently coaching my brother through Genie+ for his family vacation I will say it was WAY over complicated for your average family and waking up early every day to get your first selections was no fun. I hope the tier system will help rides not run out so quickly but I’m withholding judgement until we see how much value a family can get out of this without being able to stack like you could with genie+.

Incredibly helpful (and timely!) Thank you very much for the information 🙏

I miss the good old fastpass/maxpass days. The system should have stayed that way.

I still say combine the old Free Fast Pass with this new system. When you purchase a ticket you are entitled to 3 free fast passes and if you want additional passes then you would need to purchase them. I have never spent the extra money Genie+ and never will. If I end up spending too many hours standing in line then I'll just stop going (which from recent attendance numbers, seems like a lot of people are doing).

Love that you do these explainy videos ❤🎉 So helpful! Thanks ⭐️

using the 5th element clips was brilliant and funny. Thank You for the updates

I love how much you used the Fifth Element clip!

I’m actually bummed that the new (DW) features won’t be the same at Disneyland. I feel like those are some great benefits!

This is the funniest bad news videos ever lol. Once I saw it was multipass I thought of 5th element too. Thank you for including it.

Corpos always "fixing" what aint broke, breaking it in the process then charging extra us for a solution to the problems they made.

Chris, I love your use of The Fifth Element clips. It's the ONLY Thing I think of when I hear "Multipass"😅 Lee loo Dallas Multipass😂❤

I love how many times you put in the clips from The fifth element!!! 😂

I know they need to make money for investors and whatnot, but this used to be so simple! Walk up to a ride, see what time you can come back with a fast pass. If you wanted it, great! If space mountain wasn’t available until 11pm, that’s your choice! Now it’s crazy conplicated!

Hi Chris! Thanks for the info!

Disney used to be so fun with getting hard copy fast passes for free, now it’s just confusing, requires so much effort, and unfortunately so much money. Doesn’t seem enjoyable when you have to work that much harder to earn money to pay for it and to even figure out how to work the damn thing. 😢

I'm at chef Mickey's rt now . Been to Disney a few times, but I tried to remember things you've talked about.

Just when we figured it out . They change it again. Thank you for the information.

This is lame!!!! Can Disneyland just bring back the old system! I’d pay $20 for that. I hate how genie/lightening lane you only get 1 pass per ride a day, when before you could have multiple for the same ride if available. (I’m blanking on the name of that program).

Now I will say Lelu Dallas Multipass every time I use this new pass

Disney is making it all so complicated.

Thank you for clarifying! Love all the “multi-pass” inserts!!!!!! 😂😂😂

I liked the Genie+ name. It was more on brand.

Okay that movie clip cut was funny the first three times, but you ran the joke into the realm of "annoying".

I guess its time for genie to spend 10000 more years in the lamp

Is Genie Plus dead? Disney: well, yes but actually no

They should have left it to only being able to book lightning lanes on same day only, because people staying over a week will take up all the lighting lanes or people will book in advance and not show and it shuts other people out. And really they should just do stand by lines or a $200 unlimited lighting lane access that basically no one will pay for except die hard attraction riders, and the standby lines will go 3 times faster than they do now.

I really do prefer just showing up and booking day of while in the parks and playing things by ear. Especially if you have park hopping tickets, having to plan your days out and what parks you will be at each day kind of ruins it for me. 7 days in advance is not nearly as bad as 60 though. Weather and your groups general mood that day can really change what you end up wanting to do.

Good explanation Chris, but apparently there is confusion as to how it affects overseas visitors, apparently the app will not let overseas visitors book from their home country which is odd because we can book dining reservations and we could book the old fast passes. Also can you book another tier 1 ride once you have done your original tier 1 ride?

Aside of wishing we didn't have to pay. I have been saying all along...I would be willing to pay for fast pass. I am kind of excited to see how it works for people and then use it myself this Fall!! Thank you for sharing this Chris!

We are reading that for international travellers, you must be in the US in order to buy (book) the lightening lanes in advance, even if staying on property. If you live outside of the US, you can't book lightening lanes in advance from home. Chris, what are you hearing about this?

Thanks for breaking this down for us Chris! Always so informative!

I did not visit Disneyland for the first time until I was 20 years old. After that, it was still a "special occasion" event. BUT SO MAGICAL!!! All this craziness....paying extra to get MORE!!! Instead of appreciating the MAGIC!!!! I don't know if I will ever visit any Disney parks again. And that makes me very sad. It shouldn't be that hard to go on a MAGICAL VACATION!!!!

Chris, you've convinced me. I'm cancelling my Disney trip and now I'm booking my cruise to Fhloston Paradise.

Florida- sooo sneakily returning to the A-E attraction system.

Way to go Disney, separate the haves from the have nots, give those who pay a "little" more get to cut in line in front of those who don't, and Disney will still continue to overbook Lightning Lanes making relatively small lines actually have long waits, and the "fix" is to simply call it something else.

What a mouth full haha glad its not changing too much for disneyland. Disneyworld sounds like if you are going there you need to sit down and watch this again

The majority in some other groups that I’ve seen seem to like the changes. The Multi Pass process is easier than Genie + (although it is more restrictive). This new process allows you to book 3 rides in advance versus having to wake up early the day of your park visit. I liked Genje + but I did have to watch multiple KZfaq videos in order to learn how to use it.

I'm assuming that if you prepay for genie + now for Disneyland california that it will still be honored after the name change & all reservations made through app will still be there?

Is it just me or is Disney just continuing to make things more and more complicated for guests? I’ve been a Disney fan for years, but it just seems like they don’t care at all about guest experiences.

The fifth element edits killed me 😂 love it!

Hi Chris, I have tickets for July 24th and I booked genie plus will those still work or would I have to buy brand new “ multi experience pass”? Ps I love your vids and I really want to meet you!

Please Chris we need a New video when the names changes on the app. I am going to Disneyland and DCA in August 2024 for my Birthday. :) Great videos.

thank you for the update!!!!

I would love to have been a fly on the wall when the team came up with this complicated system update. It reminds me of when New Math was introduced. Mind boggling.

Thank you for your clarification. I appreciate your content!🎉

Thank you very much, Chris, for the late breaking news! You are on it doggone it! 💚 💙 🥳🎉 Greetings Amanda! 💚💙

I'm kinda sad that Disneyland is not changing. I kinda like this change, you maybe able to plan out your day a little bit more. Almost like the Fastness plus way. But we shall see what happens