To everyone commenting and watching this video: We didn't make it to degrade Eastonmade or Andrew. We feel like we did everything in our power to have this process go smoothly. We were so excited and anxious to have a quality splitter and to work with what we thought was a reputable company. Our experience was less than that of everyone we had talked with and in our own research. We are disappointed in how a lot of things have been handled. We emailed and called Eastonmade several times before posting this video. We took videos to document the entire process. After multiple calls and emails with Henri, we wanted to share our experience. It is not our hope to gain publicity or subscribers by this video alone. Our channel's focus is about the adventures we go on as a family. The wood business is simply a part of our lives. We appreciate the time each of you has taken to view and comment on this video. Thanks again for your time and understanding.

I picked up my 12-22 yesterday at the Eastonmade factory on my open trailer. Coming home I ran into several snowstorms, complete whiteouts.I will definitely check my crankcase tomorrow before I start it. Never use automotive oil in a small engine as they have removed the Zinc from automotive oils as it poisons the catalytic converter through the PCV valve. I always start with Amsoil break in oil and then switch to Amsoil small engine oil after 30 hours. Always a good idea to check these things before starting because sick and jealous people will sometimes vandalize things they are incapable of ever having.

Sorry to hear you’ve had problems. I hope you get this sorted out soon , all the best Dave 👍🏻

That definitely sucks! Hopefully Eastonmade does the right thing and makes sure you get a new engine. Waiting that long for something that expensive and then having problems is no fun. Hope you get it worked out!

That is such a bad experience with such a costly piece of equipment. I hope Eastonmade makes it right. Sounds like the engine should be replaced no matter what. Best wishes to you. I hope you have a nice weekend. Steve

Sorry to hear about the problem and lack of concern from the manufacturer. I hope they do something to help you and your wife.The excessive wait time is why I went with WolfRidge.I wanted a 22-28 but when i called to order one last spring i was told 18/20 months if all goes well. I could not wait that long .I received the WolfRidge SHO in 3 months.When you are running a for profit business you need equipment in a reasonable time.

Hello B&F. I'm sorry to hear about your experience with your Easton Made Axis. I found your video due to my search for a commerical splitter. I had a very similar experience a few years ago when I ordered two Buyer's products 8' long topside aluminum tool boxes for my work truck. I meet up with the delivery driver in a storefront parking lot on Maryland's Eastern Shore. When the drive opened up the door to offload my order, a rush of hot air came out from the truck body. Outside Temperature was around 95° but inside was much hotter. I asking the driver about how long my order had been sitting in this truck. His reply, I don't know it was already loaded when he did the pickup. I opened the very dry cardboard boxes when I got home. Opening each aluminum box. I was very surprised to find about 2 quart's of water in one box and about 1 quart in the other 🤯. I called the vendor (Cherokee truck equipment) from which I purchased the boxes. They told me it sounded like a condensation issue as they were being transported. They told me to reply back after I mount the boxes to see if there is any upcoming water intrusion. Gladly to say the boxes are bone dry Now that they're mounted on my truck. (Wow condensation) I never had thought it would build up so fast. I hope Easton made recognizes your issue and brings a resolution.

WOW! I saw this after I ordered my axis. Now I have to pray I don't have to go thru the same thing. Good luck, best wishes.

Sorry to here about your experience. I hope Andrew can address it directly with a new engine. Customer satisfaction is so important. I haven’t hear of any major issues with their products like this one. Good luck.

Wow so sorry to here the issues your having! I sure hope Eastonmade stand behind there product and replaces that engine for you!! Take care you two👍👍

That’s sad. Sorry to hear this. Hopefully they take care of it. I tried to place an order in February left a message and never heard back from them. Maybe a blessing. I also seen other units going out of there in front of paying customers. I thought I was the only one who noticed. They just met Andrew at bunyon in October and had there’s in February humm. Sad but it happened. Peace

Good morning, sorry to hear about the issue with your new Axis. This is long, so grab a cup of coffee😉 There’s only three ways water could get into the cylinder and it appears evident that it wasn’t through the intake port or you would have had carburetor issues as well as a wet air filter. That leaves the exhaust valve or the spark plug hole which would mean tampering. The exhaust appears to have an elbow directing downward, so unless it was inverted in storage that should eliminate that option. So, unless the factory never fired it up to test it, then vandalism is likely the case and you are simply the victim of someone else’s bad behavior. SEA FOAM or HEET Isopropyl (red bottle) I would suggest adding about an ounce of either to the crankcase oil to eliminate any leftover moisture. I would do this for numerous oil changes and do it after a couple hours of run time. I’ve done it countless times over the course of many years to engines and hydraulic systems alike with great success. Being in the commercial mowing business, it’s rumored that equipment has been submerged in ponds and sometimes the intel doesn’t get reported for a while 🤬 Obviously, the rust in your cylinder is concerning to you, as it would be to anyone. I for one wouldn’t be too alarmed, especially considering it hasn’t been broken in yet. The rings will polish the cylinder surface as they seat themselves. Naturally, I hope that Andrew addresses the issue and replaces the engine. Even if only to ease your mind and clear his conscience. For your own peace, perform a compression test on it now and then again at the end of the summer after its well run in. I’m guessing that your numbers will come up just like any other new engine after the break in period. Again, I’m sorry you’re experiencing this problem. Bless’ns to ya, Tedd

Brutal. I would have had serious mindloss. Britnay, sure feels like you were holding some back. Hope it gets taken care of. Keep us informed.

At 11:33 is the yellow oil filler cap tight and gasket good? I'm just trying to think how water got in. Hope you get things worked out to your satisfaction.

Whoa!! I feel bad that y’all had this horrible experience with something that cost so much and you waited for so long to get. I’m gonna say Andrew will be making this right as soon as he sees this video. A new engine should be the fix no exceptions! Best of luck💃🕺

Hello Guys, Typical Two big to quick in business, Happen to me in 1989-1992 we went from 6-37 employees trying to stay on schedule, Hope Andrew gets wind of this, Take Care 🚜🪵👍🏼🇺🇸

Sorry to hear you're having trouble with Eastonmade from a customer service perspective. There are several stories of great customer service from Eastonmade when problems have been identified. Joe at Ohio Wood Burner is one such case. He had an issue with his Axis and it turned out the problem was the exhaust outlet was pointed towards the air intake. There is a video on his channel documenting the issue and the solution.

I'm sorry to hear about the problems with the motor. It should have been run at the Eastonmade factory to check the hydraulic lines for leaks and make sure everything was working properly. If it was, it will be hard to pinpoint when the water got into the motor.

I’ve heard only good things about Eastonmade, up till now. I was going to order a new Axis later this summer. But after hearing about the way they treated you, I don’t think I will. There’s other companies I can buy from. Thank you.

Wow definitely keep us posted. Try to stay positive on it all. Hopefully this is an isolated of an issue

I am very sorry that this happened to you after spending 13k and waited 16 months for your splitter to be delivered and it showed up with the engine in that condition. Easton made needs to do the right thing and replace your compromised engine with a brand new one at no cost to you. Obviously Easton made did not run the Axis before they shipped it because it never would have left the factory like that. I hope that Andrew Easton is aware of this and takes the proper actions to correct it.

Ive seen rain water enter engines through exhaust or intake valves if the engine is left uncovered, will get into the oil and cylinder just like you experienced.

Did you check your hydraulic tank for water as well ? 😮 and the fuel tank .

For water to come out of the spark plug hole, water would of had to be sitting on top of the piston? Right?

Sorry to hear about the problem

I didn’t see this vid 4 months ago when it was posted. I totally feel your pain. You’ve no doubt heard from a certain other youtuber/Axis owner about my Axis. Waited a year for it to be shipped which was no big deal as I figured it would be worth the wait. It shipped during the winter and by the time it arrived in Oregon it was so badly corroded it quite literally looked like it was fifteen years old. And that is truly no exaggeration. Andrew sent me a new starter assembly which I appreciated but I had to pay a service center to do the work. The machine still looks terrible. I know that arguably it just a splitter but I expected a gold standard and was very disappointed. Every time I look at the machine it still pisses me off. From my experience I think Andrew is making a terrible mistake by not wrapping or covering his machines during transit, especially during the winter months when they are exposed to the road chemicals.

Good luck, hope it turns out well.

WOW !!!! Get real Henry ! Very unacceptable experience with customer service on all aspects fm ordering to lack of follow-up along the process on THEIR part. Andrew needs to step up and make this right. Ramsplitterdropped the ball for Brad with bad publicity , does Andrew want to join that group? Best wishes for a satisfactory outcome.

sorry about all your trouble they need to send some one to put a new engine on. the rust will cause it to wear out faster and there is bearing damage too. i think it came in thru muffler and the exhast valve was open. best of luck take care, be safe and well.

Dang guys I sure hope that everything thing works out these machines are not cheap 👍👍🇺🇸

I have no experience with the company but there is only two ways water can get in, one air cleaner, two exhaust. I saw another video on You tube where there was a little metal deflector on the end of the exhaust to push the hot gases away from the engine . If they put this on upside down and rain water ,snow, what have you would go directly into the motor. There has to be a way that water got in there. Good luck with it'

bummer on the motor. did it sit long enough to pit the cylinder wall? probably not. did it do any long term damage? only time will tell. if its not smoking I think it will be ok. (i'm not mechanic) If it fails in that 3 years hopefully B and S covers it and didn't red flag it when you went to the dealer and documented it. If it was my machine I would be ticked too. as for service from them. I can't say enough good things, whenever we need parts for a break down they have gotten them out fast and any questions they have either answered the phone or gotten back to me within a few hrs.

The water most likely got sucked in it from being on the delivery truck. If both the valves where open( Valve overlap), 70 mph airflow can create a venturi pulling rain water in as it went down the freeway. I've had it happen to me towing my splitter and forgetting to shut the gas off before I left., When I got there the cylinder was completely flooded with gas. Sucks that it happens , they really need to plug the mufflers as part of the shipment on an open deck trailer delivery. If one valve is shut ( most common) it don't really matter and most of the time one of them always will be shut.

Wow! I would be fuming if I received a new splitter with an engine in that condition. Very surprised at Eastonmade. I know they are swamped with orders, but it appears there is a breakdown in the system. I hope they make it right for you. Also, I thought you were getting the electric start? A new 14 hp Honda, twin cylinder with electric start is about $1600. You may be better off with that instead of the Briggs. Does everything else work good?

Run it.. I thought you added on the electric start upgrade on one of those first calls to eastonmade??

I have had water in engines, my own fault and they continued to run... A new purchase is just that, new. For 13,000 he should be able to check the oil, pull the starter and split. No excuses

Im sure they have seen this video by now so what are they going to do ? And ya might want to check the splitter circuit for water too

Sad to hear this especially after seeing other loaner / try before buy out there. Easton should stand by this big time. Best wishes.

Yikes, that’s a long time & a lot of money spent just to have those kind of issues from the start & expect the customer to figure out. Hope they solve the issue but glad I didn’t go this route for these reasons.

Eastonmade should be contacting your local Briggs And Stratton dealer and have the engine replaced, no charge ! Period…..you did not get what you paid for. And I agree, units should not be going out for advertising when order’s have not been filled in a timely manner….IMHO. I hope it all gets worked out satisfactorily for you guy’s. Eastonmade needs to make this right ! Plus some, for all the inconvenience, delay and wasted time and money you all have gone through…..Hope it all works out. Rick

Rain water. Ether thru the muffler or air intake. Keeping it under shelter of some sort, tarp or roof of some sort is the only way of keeping rain out. . Thats my opinion, as someone that works on engines. 0.01c

After thinking about it, is probably what is called a "freight claim" issue with the water in the engine. In other words, is damaged freight.

I know these days everybody is blaming Covid for delays and everything else. I think customer service should’ve sent you an engine as soon as possible just the idea that they won’t even have to think about it does not make sense to me. Thank you very much for your video. I’m sure crossing them off. My list of logs Splitter Customer service means everything to me

B&F you guys should have angels wings for the diplomatic way you are dealing with this. If i were me and this happened, well we wont get into that. But i hope and pray Andrew gets wind of this soon and deals with it. Good luck is all i can say.

I ordered a 12-22 and had a wait. But everything went well. I did have a slight problem with the low oil shutdown and warranty covered all costs. Love my 12-22!

If you haven’t already pull you air filter out and make sure no signs of water on it

Man i was looking at those last year and man am i so glad we went with the wolfe ridge splitter and we have 150 hours

That sucks good luck to you guys. I would be pissed.

Very surprising that Eastonmade (Henri) stated the engine was good for 3 years. I, like you, believe B&S will waffle on repair. I truly believe Eastonmade will honor their past great customer service. Especially in light of you calling them out on providing several You Tubers loaner machines so quickly. I know, these channels because I watch them and you are right that you should not have been made to wait so long for a defective machine. Like many that follow firewood channels, I would much prefer the Honda engine versus the Vanguard. Good luck and thanks for posting.

My 11 hp honda engine on my sawmill does it (hydrolock with fuel)if i forget to turn off fuel before transport. My wood splitter also

Wow I’m glad I stumbled across this video as I was thinking about buying a splitter from these people. Thanks for sharing. It sure sounds like the customers are funding this business with all the BS & run around they gave you folks. Keep it 🇺🇸 people.

One answer Easton needs to replace the engine no question 3 year warranty won't replace it I guarantee it for 13 grand Easton needs to send you a new one period

Didn't you post a Shorts the other day with the Axis running and making a few splits? What happened to that video and where was the Axis between then and when you discovered the water in the engine? I think someone vandalized your machine, doesn't seem like this could have happened any other way.

Easton made should send you a new engine . The amount of water in the engine has damaged the bearings “ PERIOD “ !!!! I know who I will not be dealing with when I upgrade . I was also wondering why it took y’all so long to get the axis . NO EXCUSE for this type of service !! Thank you for sharing .

What a terrible customer service department…….

That's the same as our Briggs & Stratton engine on our wood splitter (not Eastonmade). It’s the engine. If our splitter gets left outside when it rains it will get water in the engine and hydraulic fluid. The roads also have to be dry when you tow it or you’ll get water in the engine and hydraulic fluid. Hydraulic fluid isn’t cheap either.

Did you check the air filter

Wow. Not the best buying experience from Eastonmade. I wish you folks well in this predicament.

Hello ,no matter what ,suppliers r responsible for product they sell with warranty ,also products such as these mostly cannot b shipped with fluids in them ,fluids r supplied in closed containers

I had to read way down in the comments that Eastonmade sent you a new engine and didn't leave you hanging. If they hadn't, they would deserver to be roasted. But, they took care of it. It'd be the standup thing to do, to put it in your transcript/description that Eastonmade took care of the problem. The people who don't read all the comments are still led to believe that Eastonmade didn't, which doesn't reflect well on you.

Most likely from transport.. probably got in thru the exhaust and as long as it starts and runs you documented it good you should be good to go.. should have drained oil first thing water will sit at bottom and not show on dip stick…

Has andrew made it right?

Hi, glad to see your new splitter. The engine is just a component of the machine . It can be replaced. The splitter will work well for you. I personally don’t care for the vanguard on mine. When I ordered mine they put Hondas on the axis and before I got it I seen a video of them putting vanguards on them. I called to see if I could get it without a engine so I could put a Honda on it. They said no.. ( had no problem finding one for so I bought it). Read the manual that come With the engine to see the actual warranty time. All and all it’s a good machine ! What manufacturer number is your axis?

Success can be an unmanageable thing indeed !

It's a shame they put off a paying customer especially since they were behind schedule. Hope everything works out for the best.

If Andrew has any business sense at all he will send you an new engine, and a public apology for all this bs ans sens Henri down the road. But the damage has,already been done to the reputation. Spending a ridiculous amount of money on this splitter and get treated this way is totally wrong. I have my own business too and going the little extra to satisfy a customer will pay it back meany times over. Happy customers talk, unhappy customers talk even more. I ll build my own before i order this machine or any other model, way over priced for what they are! Sad that you had all this trouble, hope they make it right.

IF Eastonmade is a reputable company they will make it good with a new engine, Plus compensation for time and material that you are out. If not you should play this video every week. Sorry for your situation it must make you feel bad

Hello just watched your video and even though it was done seven months ago you have aon your hands. I’ve been a mechanic for over 30 years and the only way water can get into an air cooled engine is from the air filter, box or the muffler. The only scenario I can put together is after Easton made ran their checks for hydraulic function and operation and then they set it aside for the shipping company to pick it up. During that time it must’ve rained in the water got into the engine through probably the muffler has the air filter has a cover on it, and once the shipping company. picked it up and delivered it to you. This is a Easton made warranty issue and not a Briggs & Stratton warranty issue. The salesman telling you you have a three-year warranty is a bunch of hogwash. His name is not on the dotted line and he will not be around in three years when you start having engine compression problems do too the piston rings prematurely failing in loss of compression and power. I am not a big fan of Briggs & Stratton engines as a rattle too much. I have seen some access machines using the Honda engines which are much quieter And smoother. But that is a personal opinion of mine. You have to work with what you have. Good luck.

I would be royally pissed! But not at anyone just yet. Thumbs down to anyone that says just run it like that, I'm pretty sure those same people would be just as horrified as you. You pay that much for anything and receive it in that condition, expectations are any reputable company will make it right, no matter the cost. With what has been on Andrew's mind of late, (family crisis) whats going on in the business, hasn't been on the forefront, but I think Henry is cautiously moving forward (i hope) and researching where the ball dropped before he can commit to which way to go.. Knee jerk reaction from any company is to do root cause analysis before commiting to resolution. I suspect this level of support has to go to the top (Andrew). As having had experience in the service industry, I'm sure that is the direction being taken at this point.. It's too early to point fingers or assume whats wrong will not be corrected .... but based on posting from almost every Eastonmade user, I don't think you have to worry, but if not, this could jeopardize any good good standing Andrew has strived to achieve.. I sincerely hope Andrew resolves this publicly on your channel and his...and uses your experience as an example of the commitment Eastonmade is known for. Saying best of luck is hollow from a complete stranger, but I have faith in the commitment Andrew has for his customers!

I agree that Paying Customers get Priority on Delivery of a Free unit to use and make content for us to Buy🤔 When you see advertisement units delivered prior to your Purchase had to be aggravating with your full deposit already made. The power of KZfaq worked both ways on this . Need to make sure the Heavy hitters that promote For them help correct communication with paying customers and make the calls before us. Don’t pay a bill see how long it takes see how your doing 😂 That being said I think they make a very good machine and have success need improvements on communication production keep customers in the loop. I personally dread making the call and say we are behind on something.

Oh nooo!

Unbelievable. No excuse for the engine being full of water hnless it was strapped to a submarine and hauled through the water. I went with Wolfe Ridge for a reason, the Honda engine. When I picked it up, was told that in their engine supplier agreement that they are guaranteed engines when they need them by Honda. Hopefully Eastonmade does the right thing and replace the engine. Unreal, engine built nearly a year before you got the splitter.

That 16 month wait time is getting absolutely ridiculous. Thats why I didnt go with Eastonmade when it was time for me to upgrade. My wait time was 7 months right in the middle of the pandemic. And thats because I wanted to wait for a Honda engine. I hope your engine issue is resolved sooner then later.

I did scuba diving for 30 years and I recovered a snowmobile that was in 70 feet of water for 9 months had it running in less than 4 hours and run the heck out of that sled for 5 years and sold it to a guy down the road and he run it another 5 with no issues.The owner did not want it back as he was going through a divorce so I payed him some money for it to make it legal for me to have it and register it for the trails and own it. It think this small engine will live for years and never be a problem I would change the oil 2 or 3 times in the 1st 15 to 20 hours of run time. Sorry this happened to you guys I think when Andrew finds out he will take care of it I have heard to many good things about his customer service. keep going in the firewood business I have been doing it for 15 years now and I retired from my 40 hour job and I just cant bring myself to give up firewood I have a Dyna SC-16 that I do about 800 face cords a year with some part time job I love the people I meet and some are life long friend now. Good luck and stay safe keep all your fingers work smart

I’m so sorry you’re experiencing this. Honestly, I’ve had almost zero issue with my Axis and the 2 minor things I can think of that needed fixed was addressed in a very timely manner. They make one hell of a machine and I truly believe they will make this right.

Seems highly suspect. Can’t figure how water cup have filled the cylinder.

Think they're too worried about giving out free Splitters to everybody with the big KZfaq channel!! Which is BS for the paying customer that doesn't. Really hope they do the right thing for you and your business. Fwiw I have 2 Wolfe Ridge Splitters,1 skid steer splitter,1 firewood conveyor! As far as customer service with Wolfe Ridge after the sale has-been A+ what parts I have needed have shipped out next day free of charge👍🇺🇲 Just sub to your Channel look forward to seeing this issue get resolved in a timely manner so you can get back to what's important splitting and stacking🍻

I hate suggesting this because you already know there was rust in the engine but can you make a followup video with a borescope picture showing you much rust is inside the engine? I know you a buying tools that you shouldn't have to but it may give you a better case to get it replaced. Just my two cents, really feel badly for you all.

Eastonmade SHOULD replace the engine... period. They can afford it. Water got in there from either air filter, or intake or through muffler, exhaust side if either sides valve was open, water would go in... Number of issues there, hydrolock, rod, piston or valve damage... Just say no damage like that, and you want to use the machine... have enough oil on hand to change oil two times after short runs. Get some Marvel Mystery Oil, pull spark plug, pour a small amount in cylinder and spin engine with plug out. Put plug back, fill with clean oil and add a little MMO to oil and run engine. See if it sounds ok. Chances are, if no hydrolock damage, it will probably be ok. Not saying it is right, but you can use machine if Eastonmade wimps out and does not do the right thing. Good luck.

Motorcyles, 4 wheelers etc go under water all the time. Flip them on end, drain the water out, then drain the oil out, add new oil, drive it a few hours drain it again, add more oil and go back in the mud. I've done it tons of times and no issues.

Sounds like bad gas was put in it. It could have started and ran when gas was mixed but after settling the water would have seperated then rested on the bottom of tank and got sucked into the cylinder.

Wow thats not good at all... im thinking the exhaust is posibly the issue as its different then what i have just received on my power pack for the disc cleaner.. its a 14 hp same thing just has old exhaust set up that plugs the air filter.. briggs crapped the bed on the exhaust.. with 2 options.. point directly at the air box and choke it out or face down and it will smoke you out and eventually plug the airfilter.. or face directly at the operator.. or in the air to collect rain drops.. not empressed with the 14 hp...

I’m feeling for you guys. Easton made Andrew owes you guys big-time another splitter and a nice cruise somewhere on a big ship that might be able to help you recover Maybe. Wish you the best.!

I am so sick of everyone getting free eastonmade splitters.

Andrew doesn't seem like that kind of business man to me must not know yet

I would call Andrew. directly himself and keep calling untell he responded and continued posting on youtube videos regarding your problem that will get his attention real fast. This is the first time I have heard of problems with Eastonmade support and how they're trying to blow you off. I think it had to happen in the delivery prosses. If this happened to me I would demand the cost of the engine from Eastonmade and replace it with a Honda

Looks like vandalism to me. Can’t be ruled out, In which case you can’t put blame on Eastonmade. I’ve had excellent service from Andrew and his team including Henry for any issues I’ve experienced.

Like Forest Gump would say: Feces occurr! It looks like someone put that water in there. The only thing I could imagine is a water hose through the exhaust with the valve stuck open.

Sorry, but if B&S sold Easton on their engine being reliable for, Outdoor, Equipment, they are 100% responsible - there was natural Water intrusion.(i.e. Rain or melting snow) Easton did NOT Modify the engine itself in the manufacture of the Splitter and simply Bolted it in place in the assembly process. *Now, if the Splitter was to get submerged or be sabotaged by some disgruntled individual, then neither company is responsible and perhaps - Insurance - would cover any damages.

I really appreciate your video and sympathize with your disappointment. I am done watching Easton Made videos and will certainly not even consider Easton Made when I replace my Northstar splitter with a faster splitter. Thanks so much for making this video and documenting the entire process. Easton Made should have sent you a replacement engine immediately. There is little doubt they could have gotten Briggs&Stratton to replace the engine when they buy hundreds of engines a year.

I had so many issues with my Axis I would not buy one I'm actually have mine for sale. They had to ship a new Hydraulic tank, lift cylinder, outrigger leg. The machine is just not a safe machine in my opinion as well as many other professional people who have run it. Look at the videos about wood being pushed apart instead of split because Andrew doesn't believe in having a sharp wedge. The Hand cranking of that very heavy conveyor with a boat winch that came with no instruction of use. Several times the thing came crashing down. The overall apperance looked like it had been sitting outside for years. The hydraulic tank was overfull of oil and blew out of the cap all over me and the ground. The paint peeled off the Hyd. tank and so Andre sent a new tank. The pump is not big enough to run the splitter and conveyor at the same time. The conveyor always stops. The fact that you have to use a ratchet strap or something to install the pin onto the lift cylinder is crazy and the tray is super heavy. The cylinder will not hold up the wood when it is in the tray. So they sent me another cylinder. The tray comes up and down at random speeds that most the time the wood ends up on the ground. The other thing is now the wedge sticks in the down mode and well it's dangerous if your not paying attention. I also told them that the wedge should be a different color so you don't get used to it and if your not paying attention where your hands are because it just all looks the same. I went round and round with Henri and Andrew and well They need to go back to the drawing board with this machine. All The operation controls should be from the operators side. I hate having to walk around the machine to shut it off and make the conveyor work . I put a electric winch on to raise and lower the conveyor and the tray. You would think Andrew could of thought about this stuff. I've had mine now for awhile and well Wolfe ridge just came out with a machine that looks like they have addressed all the issues I've talked about and then some .I really wanted this machine so I could go do portable jobs. I hope this helps anyone thinking about an Axis. I would look at a different machine. I also own a powers split. It runs circles around the Axis. I'm a women whos been doing firewood for over 25 years and also own a Blockbuster 12-20. I know what I'm talking about with machines. I really don't like running this Axis. If someone really wants one contact me. I'm in California. Thanks for reading this I just felt that someone who makes a living with different firewood machines and the Axis should give an honest opinion. Your welcome to call me direct. 707-498-1122

that sucks. i think it was a bad move on Eastonmade to switch from Honda motors to briggs and Stratton.

this is most bazar thing i ever seen . water can only get in if the air cleaner is off or threw muffler . but down in the crank case well threw the breather . this seams like some one did this on purpose or the motor went under water and was never tested , drain water put wd in cylinder . it be fine . after an hr change oil again

Eastonmade would be better off dropping the price of that splitter by $3k and let the customer provide a better engine. I've had a log splitter for 18 years with a Honda engine which has been left out in in the rain and snow for most of it's life and never hot water in the engine.

Has anyone else had this problem with Easton engines? I didn’t read all the comments.

I think that engine will be fine. That cast will surface rust quickly. Not a big deal! I had good customer service from Easton made. The lead time is long but I’d rather them take time and build a good splitter than rush it. Looking forward to seeing you trying it out at your wood yard ( you will really like it)

I was thinking on purchasing one of the wood splitters. But after this, I wouldn't buy c*** from them. Even it was the best day or the last comedy built out there

Yes, that is Eastman's falt you need to show your video to your lawyer if you have one,if not you need to get one. Show him the video and ask him what you should do. Trust me he will tell you what to do. And to me it looks like it has got moisture in it some how so I do wish you the best.

Definitely not alone... My 22-28 was phucked up when i received it.... Still haven't gotten a response.... 15k Worth of a machine... Schitty customer service 🤷🏾‍♂️

Where do you live? I will give you 11G for it and pick it up Monday!