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In this video I describe 6 reflective listening techniques you can combine to achieve what Chris Voss calls "tactical empathy."
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The key to getting through difficult conversations is not being a better talker, but being a better listener.
This lesson was driven home to me recently when I was reading three different books about difficult conversations:
1. Difficult Conversations (a.co/d/fqkGXNa)
2. Crucial Conversations (a.co/d/f9ATF8j)
3. Never Split the Difference (a.co/d/ehxD8Xk)
Each of them, at some point, recommends reflective listening as the key to getting through difficult conversations.
And they don't just recommend one reflective listening technique.
Instead, they recommend combining multiple techniques.
Because the power of these techniques is enhanced when you use them in combination.
In this video, I teach you how to combine 6 reflective listening techniques.