You should help that customer. Sounds like a lawsuit against Toyota because they played him for cash. With all the evidence you found You're so right he should get his money back.

Either the warranty company is forcing their hand or the dealer has figured out how to scam warranty companies and is committing fraud.

This whole situation has my head turning. I can't even imagine how the owner is reacting to this bs.

Will, with all your findings, I would make a report to the BAR, everything here smells like fraud and they need to be held accountable.

The fact I got a Toyota service department KZfaq ad after watching this is hilarious

Wow man im glad that one came to you for a second opinion. That dealer straight took him for a ride. Thank you for all you do to help your customers.

And they wonder why nobody trust dealer mechanics any more 🙄 Anything that isn't 100% covered under warranty is being done by a trusted independent mechanic on my car.

the LEDs are the least of that customers worries lol

A lot of dealerships suck, and so do mechanics partnered with them. I had a turbo issue (obd reader picked up turbo sensor error codes) Went to a dealership, they changed all four of my injectors for some f* reason, car had the same problems. Went to a second one for a quote and they wanted a 150$ fee to “diagnose the issue” and then “at least 500$ to take down the turbo and service it”. Told them no. went to an indipendent mechanic, the issue was a small tube under the engine, the turbo vacuum pressure depression tube. It had a tear in it. Fixed it in no time

I WOULD Raise hell. At this point convince him to get a new Engine? Hopefully there's a part 2

There’s a Jaime out there looking at this video like shhhiiiii

Absolutely need an update to this, whether it's a youtube short or a whole video! Love the channel, just gained a subscriber. Keep up the great and honest work!

Subaru just tried to do this to me with my car. They wanted me to pay $3000 plus for a "problem" that wasn't the real problem. My dad took my car somewhere else. The new place couldn't even find the "problem" that Subaru was talking about! Can't find honest people anymore, it seems. I'm glad you guys are honest and trying to help this guy out. It's just sad what people will do for money.

I came across this video and was like I’ll check it out. I appreciate your honesty and going over all the paperwork to figure out what was going wrong with the dealership and how to proceed. I wish I lived near you. I would be a customer for life.

Admire you guys a lot. Thank you for going through all of that. I definitely liked following through all that detective work with you

I bought a used 2012 dodge Durango, only had 105,000 miles on it. Was shown the carfax from the used car dealer but it never showed flood damage. Ended up going month by month having to get my transmission replaced. And always went through the “extended warranty” only to be told they weren’t going to cover the 3rd transmission. Was able to get a second opinion done and found out my ECU and TCU were completely fried. The TCU kept frying the transmission

i ended up having the same experience with a local subaru dealer. i had their loaner vehicle so long they made me bring it in for maintenance. went through 3 motors without me even having the car. only to have a brand new motor purchased from subaru be installed wrong didnt even leave the lot and the engine stalled and wouldnt start again. when taking it to a second shop they found the timing off valves bent and a slew of other stuff not done properly. if it wasnt for shops like you I woulda been on the hook for the $6200 it cost.

i love your guys videos theyre so knowledgeable and interesting to watch! im a lube tech at a honda dealership and i aspire to be like you guys at some point!

It's like CSI but with cars 😅 Love watching this channel and learning about cars.

Dang, "I Got 5 On It" came on at the right moment lol

I used to be a cashier for the service dept at a Toyota dealership. This entire video isn’t surprising. I've even experienced being told (by the same dealership) that my Prius had more problems than it actually did. I wouldn't trust any Toyota service dept with a ten foot pole.

This is why i don’t trust dealers because some of them will half ass and play you for a fool ladies its important that u have a man or a guy friend or even a family member guy that is with u when mechanic maintenance is needed for your car cause some guys will rob u and thats facts not all but they are a few out there and shout out to the real mechanics that care about their customers 🎉 thats why i like this channel because they show the real deal of the issues with out hiding nothing.

Wow! This is why good mechanics have to convince people to trust them. One bad mechanic can make 100 others look bad. Kind of like a bad cop.

the edits are amazing, i love this channel. Going through the paper work and figuring out what is going on, how fking dumb were the people that were trying to scam the warranty lol

Y'all look like good mechanics keep it up we need more like y'all.

I would be PISSED if that was my car holy shit man you guys are honestly helping him out so much by checking it out AND all the receipts

I work as a service advisor at a VW dealership and this sounds like straight up warranty fraud. Weve gotten a few customers in the past with similar stories that finally just come to us cause the ford or Subaru dealer they bought a used VW and extended warranty from has had their car 6 times in the last 3 months and it still isnt fixed, but when i look at the paper work, just like this jeep in the video, NOTHING adds up or makes sense. Thousands of dollars in "wire repairs" or "engine overhaul" or whatever BS they come up with and the car is just straight up broken. The other thing we see a lot is dealers (including some other VW dealers) trying to use the TDI (dieselgate) warranty extension to cover things that arent covered or in a couple rare cases things that they broke or replaced without needing to and they dont want to take the loss. Shits wild.

Fix it and sell it asap. I had a 2015 Grand Cherokee 3.6 V6 with misfire issues and no check engine light. Replaced all spark plugs and the ignition coil for cylinder 3. That fixed the misfires, but then I heard the infamous pentistar tick, this means that the needle bearing for 1 or more rockers had failed. This means that it likely chewed into my intake or exhaust cam. At this point the car was running well enough with no check engine lights. I sold that thing so fast. Oh and this all happened at 85,000 miles with an engine that was maintained regularly.

Perfect editing with the "YAAAA WEEYYY." Beautiful.

You guys are badass mechanics ,my fav channel

The shitty thing is that the third party warranty is gonna insist he go back to the shop that did the work. My company requires a minimum 12/12 warranty on all parts and labor and we will always hold that shop responsible, because we don't like paying for things twice. Although, them screwing the company over so bad may change that. I would have the customer call into the customer service line, explain your findings, and have THEM advise on what needs to be done. This should've had an engine replaced from the beginning. Anything 90k and over will automatically get an engine with my company, since it's ALWAYS cheaper to R&R the engine vs rebuilding it. Plus, there's less liability/room for error.

Damn we need an update on this and now you got me thinking about ever taking my rav 4 into Toyota for anything

I’ve been waiting for this since it was thrown up on insta

It's the oil cooler under the intake. If that's the 3.6vvt they do that all the time.

We all need someone like you for car advice

Man i been watch a bunch of video of yours, your reaction is hilarious. Got yourself a new sub, keep going at what toure doing man

I noticed by the engine cover that is the 3.6 uprate engine. We have been seeing black lines between cylinder 3 and 5 on the block. They are a cracked block. Also if the shop installed a Mopar reman head they come with spark plugs in that head. Maybe they were changing the spark plugs on the left side. Also we have seen the high lift cam lobes fail from a bad rocker arm roller. On the 3.6 pentastar engine 1,3,5 is on the left side.

😂😂😂😂😂😂 este taller es lo más divertido que he visto😂😂😂😂😂

More long videos!!! , this stuff better than tv lmao the drama just kept getting better and better 😂

Great fkn job fellas. I have a mechanic that thoroughly inspects with 2 other guys by my town. I stopped going to the dealership because of the fckery they do like this.... You guys appreciate the opportunity to do these jobs that I would rather pay you guys then the damn dealership

My head would have exploded just trying to comprehend how bad he got bent over and can still walk. Definitely contact the 3rd party warranty company and show them your findings. See if they will buy another motor fer sure. Something definitely off in the paperwork and the technician, service writer also. If could could add the part where Clark Griswold goes off at the Christmas party....

Toyota dealers in Colorado are also this scummy when It comes to used cars. They only make sure the used cars in their lot are safe to drive and not if they are properly maintained or repaired.

We REALLY.. REALLY Need to hear the conversation with the customer. This crazy 🤪 😜😅

Those 3.6 have issues on the cylinder for p0303 I believe. There was a recall for that left cylinder replacement. Either way sucks for the customer to have to go through this

Always love hearing a good "NANI?" in videos

Hey bro just found your channel and I just subscribed! Cool content ! Keep it up

The pokemon music makes this so good haha 😂

I love how calmly he deals with that particular situation 😮

I like this guy. When you buy a used car with a 3rd party extended warranty, you DON'T have to take it to the dealer you brought it from. Take it to a mechanic you know and trust or to the manufacturers dealer whom knows the vehicle. That is what I did and never had an issue. I would definitely contact the warranty company and send copies of all the records to them.

I was three minutes and nine seconds into this video and subscribed. Very interesting channel!

I have a Buick Regal sportback and went to the dealership and got my oil changed and I noticed right away it lacked a little power 🤔 so when I got home I checked the oil and it was a whole quart of oil over!! Went to harbor freight and got a extraction oil kit and got the extra quart out!! 🤦‍♂️

Editor hitting us with the ya guey 😂

This is why I don’t trust garages. You I would though. Wish more people were like you. Keep shining and being real. Some of us people appreciate that.

Swap the engine out. That's a no brainer

I like the fact that ur editer put pokemon emrald music in there lmao

Toyota of Huntington Beach was like 15 minutes from my shop 😂 that’s crazy!

- That ending with the dong ma after the paper flip . 🤣

Damn Toyota of Huntington Beach? I thought I was the only one having issues at that dealership. Came in For a Toyota care oil change and fluid top off not a single job was done. Coolant still low aswell as the oil

Report the dealership to B.A.R If that doesn’t help next step is to lawyer up. In the meantime install a rebuilt transmission, I mean engine lol

Cylinder 1,3,5 are the easy cylinders to get to. 2,4,6 cylinders are underneath the intake manifold which requires the manifold to be taken out. The other shop only did the easy sparkplugs and coils. Dont know why they tore down the 2,4,6 cylinder head and never changed the spark plugs.

1:15 he’s like hell nah ain’t nobody touching my tools 😂

13:29 bro just walks off into oblivion. That's a walk of a defeated man. lolol

It’d be such a good feeling to tell that customer that they were ripped off by the other guys. Of course it sucks for the customer but you feel good letting them know and hoping they can get their money back or bring a lawsuit or something. You also gains customer for life probably. That’s how I’d feel if I was told I was getting ripped off. My oil change was over $100 when I went to the dealer after getting my new car so I started going back to the old shop I use. They’ve always been straight with me and haven’t overcharged so they earn my business.

I hear ya doing all the investigating just seeing the miles and the symptoms it take 10 mins of diag to say just swap in a lower mileage motor. Charge the guy for a couple hours and do a right up with your findings including the sketchy stuff and say your recommend a full engine swap at their expense! I am very surprised they even sold him a warranty at 160k.

When I had my scion frs I took it to toyota of huntington beach for the check engine light. When I got there they said they couldnt get a code for the light next saying that they have to pull the engine telling me that it would cost $6000.

If I was this owner I'd be telling them I want a new engine or buy the car back for what was paid for it.

Goated for the Pokémon music in the background

That music in the background 🔥🔥

i wanna see that 3 page reccomendation list!

I laugh so hard on that V6 4cylinder transmission

Just one coil pack for my 04 kia costs 300. Because its a special coil. Dual coil in one. Driver side only. The other side is wire ran to the passanger side.

It should be pointed out that all this BS was done by the service department of a dealership. It's not Toyota itself. F the dealerships.

Dealership quality at its finest

Hmmm I have been thinking of putting LEDs on my car too. 🤔

2:00 cylinder 1 and 3 is on the right side pentastar 3.6 evens on left odda on right. The reason 3 spark plugs may have been changed instead of all 6 is if it's a new cylinder head they come with plugs... but yeah Jamie didn't know what he was doing. And worst off is not test driving the car after replacing the head. Dealers have different things they go by when it especially when it comes to warranty. That's one reason why everyone hates warranty. Jamie is probably a new tech and they just threw it at him if I had to guess

Wish all shops were you like guys no bs just get the job done RIGHT Even taking the time to overview a car for this person You know for sure this will never happen anywhere else ...

I got screwed from an ex family mechanic. I lost my Tundra from it due to sinking to much into a repair vs a new engine. I miss that truck...

9 times of out of 10 the warranty will try to buy the customer out of vehicle after seeing all the failures. This service advisor is working that warranty really well

For the record. They only replaced 3 spark plugs (right side) because the new cylinder head (left side) comes with new plugs in it. So they replaced 3 plugs in right head and got new plugs with the new left cylinder head.

I have never left a video like this still scratching my head and trying to figure wth, just happened? Uhhh? I am confused beyond belief.

If the third party warranty is like some others I've heard of, they screw themselves by making dealers do barely related crap instead of actually paying to fix it right. I think they want to frustrate customers into not using the warranty!

My head hurts with a blank stare LMAO

I know 2 service managers at 2 different dealerships and they don't know each other and both have told me you never take your vehicle to a dealership for repairs unless it's warranty work.

I just posted a question on google reviews for Toyota of Huntington Beach if they know a Jaime 😂

Man,... I work as a tech at Toyota, that tech sounds like a very lazy "idc warranty is paying for it" person. At my dealership the ASM (service writer) tech, and whoever else had a hand in it would have to pay out of pocket the money back should warranty company file a lawsuit.

Quick question if yall happen to come across the comments how much would yall charge for a motor replacement 2013 Nissan Altima 2.5

My only issue with this video is when discussing the oil change that the dealership used 0 winter 20 instead of 5 winter 20. It's the same weight better temperature for colder climates.

We need a part 2 of this

Not all dealerships are like this, i work at Volvo and all of our mechanics there are honest and make sure we get the job done right and correct the 1st time. It's a problem in the whole industry. There's too many scam places that ruin it for us :(

I agree 100% with what you’re saying… the difference with the price is obvious… the dealer is most like $255 + /hr probably even $280. So almost 3x the amount /hr… so ofc he would save money with you guys. I work at the dealer and it’s just crazy how much they charge

the gen iii playing in the background lmao

Should’ve taken it to a dealership of the actual brand if the car

I would love to know where your shop is located at I always looking for good mechanics

This is the shop that I would ever trust

My roommate is going through the same thing rn but he’s under finance, he put 10k down owes 5k and his car just randomly dies and all electric is fine in terms of dealership checking but they told him if he’s unhappy he can put him into another car but mark this one as a repo so they aren’t out the money selling a lemon and I’m just like no bro sue them

Was in similar situation. Sued, and now i own a shop. Lol

This is the kinda stuff that scares me about getting a project car 😅

Sounds like something the dealer I work at would do and we are a private owned CDRJ

What would we do? I would avoid that Toyota dealer at all costs and bring my car to you guys!👍 MY 2015 Cherokee Trailhawk on has like 88K on it and will need plugs and such changed soon and I dread taking it to the Jeep dealer, but I don't know of any good honest shops near me and it is still under its extended warranty hopefully the Jeep dealer in my area is a little more honest than that Toyota dealer (lol). I can't imagine having that much mileage on the same year car unless that previous owner had one heck of a commute.

New car at a heavy discounted price. Sure he has payments but he also gets a new one. 170k miles he was gonna need a new one soon enough anyways. But now they can discount him in a way that saves both of them time. This happened to me once and I talked to the owner of the dealership and got a brand new car for hella discounted