Plot twist ... the customer , IS the owner of the debt collection firm pursuing collection ... devious scheme from the word go . You prolly work for the schmuck.

Hahahaha, mic drop.

That was unexpected and savage.🤣🤣🤣

I just don't understand how the debt recovery firm just took up this contract. There is a dispute between a customer and company, no formal court ruling had been done, a debt recovery firm can just take up the contract and proceed to harrass people.

@@haoye2413 In a "self help" state ... it happens . It's as simple as the business owner hands over accounts recieveable to a 3rd party collection agency offering a percentage to be collected as payment for services .

Funny that, I was thinking the same but not out of the pool yet! I'm so long in the tooth now I have a whole repertoire in my arsenal to turn customers around, humour and humility works wonders!

@@ChrisFEJackson yes but this guy is the one who needs to learn humility not Lee

@@samrodian919 True but I never said where the humility is derived from, would that be to be humiliated by a sense of humour, or to be humoured by a sense of humility?

If i had a customer that wanted me to 'deal' with the mechanic, i would agree to it under terms, only one customer per job, it's much worse when somebodies wife gets involved and that happens occasionally. Also, never ever work on a police officers junk or a doctors junk. Ever.

It would be sensible to CC the customer on emails with the mechanic.

Yes, scammers do that. Seen that happening to my friends welding business. And there were more and more of those, untill he finished his company.

Exactly, had the very same thing here, leaves the job a year, then tries to get money back lol

A bit late but do a business project I did when I was in the Auto Salvage business ( breakers in UK). Part of my Diploma I did a project analysis type of customers, troubles ,returns etc and just plain lies and troubles. All of our troubles were coming from about 2- 5% of customers, but they were not supplying 5% of our income but much less. So we decided to just not deal with them, it was much more beneficial to say we can not help them. Or for example " can I return it if it does not fix the problem and get my money back." got this crap often. The answer ... To buy it is say $ 35 to hire it to test your problem is $ 45 . Let them deal with it at least I did not loose much money but life was a lot easier. Also get a very good written warranty for all sales and work supplied. Customers loved this as you tell them it protects their interests and sets out what is expected and that you will back you warranty to the customers advantage. But this also protects you as you can demand proof that they met the terms set out. New radiator etc and proof. A qualified person put it together, heat tabs on block, and head. If in doubt about parts we used to stamp every part sold if it could be interchanged. paint on all bolts. Go to a wrecker ( breaker) that is well set up and you will or should I would assume get treated like this At least in Oz that is how we dealt with these troublesome customers. And if you make a rule do not break it or you will remember why you had to make it in the first place. Good Luck Peter Also basic business courses often do not cover the real world like all education. Often customers just want a bitch and if your not strong, you will be the target. Ask what do you want me to do to solve the problem, often they back off when they are asking absurd compensation to solve their troubles. Specifically when you put money facts on the table. Also for those that cry buy new bore machines etc. a shop bored a block for me and stuffed it and tried to cover up by sleeving 2 bores. If I wanted sleeve I would have got 1 whole only sleeved, and honed the rest. But the owner proudly showed me a workshop with 1.5 million dollars worth of equipment, sadly he had no one who knew how to use it. Now we use old shop, but many have closed down in Australia as engines last the cars now in Australia, times change. Sorry to ramble Peter again

im thinking the same thing if that person send the DEBT COLLECTORS & i talk to them i tell them the heads up & also tell them now my fee double the cost since they bring u into this also my lawyer get ahold of them & tell them

I vaguely remember that this engine was sold already.

Hand matters over to a lawyer/ debt collector as well. Customer knows for sure you mean business And makes your case stronger when they don't respond to them. Waist of time those kind of asswipes. Do what you love to do.

90 % percent of evidence in debt recovery claims nowdays.

Hé who documents prevails - absolutely brilliant - my experience too - I haven’t seen any lot or job tags on the kit being worked on - it might be a good idea :-)

Always document along with a time line.

Exactly right! The kit is doing the job that you need within the tolerances that are suitable for the job, why spend a fortune on kit when it would probably take 10yrs to recoup the cost in saved time and have no real impact. Heath Robinson solutions are par for the course in machine shops, it's only when using them starts costing money that it is a real problem.

Yeah unless you want accuracy the lowest used in imperial is .0001" which is .00254mm but in metric it's .001mm meaning even better tolerances and more accurate work so if old school means sloppy sure

Agree with you 💯

@Michael Birkett Indeed, imperial is long dead and silly to think it's somehow more accurate than metric, they are just units of measure

Some people think if it ain't got flashing lights and a computer screen it mustn't be accurate, how little do they know,it's only as accurate as the operator

The thing is, solicitors cost money. And just accepting the cost of this is not sensible business practice. You have to tell the customer that you will go to court, and you will ask for your legal costs as the customer owes you the money.

Correction the world is losing the plot! I call this the Corolla pandemic...

Had the pleasure of owning two of them, a 1300s and a 1600HF with lightweight panels on. Really quick for their year, and handle like a dream.

Yeah nice isn't it, I was watching Harry's garage and his Zegato engine looked very similar too.

I called a lawyer out for not getting something from the city on paper.

Works both ways though. If you ask somebody to do a job for you, especially in trade, you are required to pay. You can argue whether the price is reasonable but the onus is on you to contest the bill and say why.

@@gregtaylor6146 See you in court. Your version of something done in private had better make common sense to the judge and/or jury.

@@dlewis9760 verbal contracts are legally binding. Its just providing the proof of that contract thats the difficult bit, but there are plenty of ways to do so

@@gregtaylor6146 Yes, but difficult in court, one person's word against another. Written agreements are much more secure.

This is a good point. Many machine shops, quite reasonably, assume that they can only work on what the customer sends them, but this might not allow a reliable engine to be built. I guess you have to be clear whether you are rebuilding the engine, or whether you are machining parts so that someone else can rebuild the engine - two different services with different price points.

A gentleman's handshake was only ever as good as your ability to make things difficult for him if he didn't follow through. ... And your and his memory. Not writing down the specifics has always been a great way to end up with problems, though admittedly varying significantly in type and degree.

Back when the Repco name actually meant something good.

Me thinks Lee will be selling new merch shortly. Keep on, grin & 'Barum'!!! is priceless.

@@ItAlwaysHasToBePerfect Cheers :)

Unnecessarily thuggish way to do business. Much easier to document all changes made to the vehicle before and after and documenting every single one of the customers demands. Keeping literally every interaction on camera and thoroughly clear audio is important.

@@bobdole6691 Well, in this case there is other way at this point.

And what you call problems is th thoughts that will wake you at 4AM not being able to sleep again... I sincerily wish those people waking up one day having their car up their********* They (being 10% or less of my clientele) made me close my workshop for ALL private people.... I am totally ok with the fact that the lot of them go and get their cars fixed at official Dealership Workshops.... for 80 Euro/hr...

Not really when the debt is not owed then speaking to them initially is the best option. Explain they have the incorrect information or have failed in their duty to check the facts. Having an estimate and claiming its a quote shows they are a joke though. Now they know its an estimate and their client just needs to pay the bill should send them on their way. Their client may goto another company and try again but his bill is going up so he needs to pay up or end up paying way more than its worth or even lose the engine.

Compared to kzfaq.info Jim's Automotive Machine Shop, it's a bit lacking.

Brexit has not stopped the stream of dinghy tourists, only made it a complete mess to buy stuff from Britain. I had my hopes up, but your politicians serve their true masters, not the actual Brits

some would say a cant

Unfortunately they are so far down the Rabbit hole that this is going to cost them no matter what it’s just been a right cock up from start to finish and the only way out is money unfortunately

Some people are just bad. Others are good and appreciate the fact that they can get work done that they could never do themselves and don't mind paying a reasonable rate for the work.