Customer Says You're Too Expensive

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Customer Says You're Too Expensive

Рет қаралды 22,884

Күн бұрын

This video will show you what to do when your Customer Says You're Too Expensive, your Prospect Says You're Too Expensive, or your Client Says You're Too Expensive. Just because a customer says you're too expensive, doesn't mean what you have to offer is not valuable.
This video on what to say when someone says your product is too expensive will give you 3-steps to handling the price objection of "You're Too Expensive"
#PriceObjections #TooExpensive #EastonUniversity
Watch this sales training video for information. tips and strategies on:
Customer Says You're Too Expensive
Prospect Says You're Too Expensive
Client Says You're Too Expensive
You're Too Expensive
how to respond to a customer complaining about price
how to respond when clients think you are too expensive sample
how to respond when clients think you are too expensive
what to say when someone says your product is too expensive
your price is too high response
This video is about Customer Says You're Too Expensive • Customer Says You're T...

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@eastonuniversity 3 жыл бұрын

Please give this video a "like" and if you need anything from me, just leave a comment and I'll get you what you need. - Matt

@HelenaSummer 7 ай бұрын

leave a comment and I'll get you what you need.... oh Matt, now I have all these sales objections that I've heard in the past

@annimusic8156 Ай бұрын

I'm a private chef and I am trying to reach a more luxury personnel. This was really helpful! In the past, I've just said "Okay, I understand. Have a wonderful dinner!" when people say I'm too expensive. I like the way you take this as a negotiating opportunity.

@persiah7779 4 ай бұрын

Please do a video on being the most expensive bid. I'm a roofing contractor and I'm constantly hearing we are the most expensive. It's difficult bc the customer compares estimates and sees that we are all using the same products, but I'm having trouble getting them to see the value in the intangibles, such as the workmanship/skill labor of our crews compared to others.

@KerryFairbanks Жыл бұрын

Had my first prospect respond "found someone else who is cheaper" so I responded with that's great to hear. Thanked them for replying and consideration and have a nice evening. I feel like I could've left the door open better for future contact instead of "ok cool f off goodnight" lol

@eastonuniversity Жыл бұрын

Glad you are seeing it. That’s the first step. Checking our ego is hard.

@whitneyanderson268 Жыл бұрын

Thank you so much for posting this. I own a macaron bakery, and today I had 4 people come in to my bakery and say my prices are too expensive. I have been in the industry for 10 plus years. I always worked BOH so I usually didn't deal with customers. I opened my bakery 2 years ago and this is something that I have struggled with since I have been open. I use to get offended because I know I use the best product and my product is phenomenal . Now it just annoys me when I hear, " Wow, $3.25 for a cookie!". This was such a big help for being a new business owner.

@eastonuniversity Жыл бұрын

Love you! Can’t wait to eat there someday soon!

@alexandrucristian289 Жыл бұрын

" I use the best product " make them aware of that. Show/Tell them that you use the best products. You can even say, "We only use X for your cookies to make sure it's delicious everytime" or something like that. They have to figure out by themselfs why is expensive by giving them hints, like a nice big poster saying that, and then they will be, oh, i've heard of that x product, their cookies must be realy good if they use that for their cookies. And examples can go on forever. Good luck with the bakery. If a customers says its too expensive...well thats because it is for them, because of their income, if they earn 1,000$ a month and they pay rent bills and have to eat as well, of course they won't pay that much for a cookie. Now, sell that cookie to a guy who earns maybe 2,500 or between 3,000-5,000$ a month....for him that cookie is gonna be cheap and he won't complain about the price, because he can afford it and he doesn't have to worry about money for other expenses. Being expensive is subjective to the customer income power. If i wanna buy a Buggatti worth of 1,000,000$ yeah thats just a dream to me, i can't afford that myself, and i could go to them and tell them, wow, that's too expensive for a super car of 500horsepower...i can buy a x brand with the same power for 50.000$. Buggatti will say, sure, have fun with buying that car. Buggatti knows their product and the quality they put in it...the same way you do with your cookies. Just do some realy good marketing and you will be alright depending of your shop location.

@BlueLotus1 10 ай бұрын

Can you make a video on marketers sending the leads to sales. But the sales contractors are so expensive that the leads come back saying they do not trust the company I represent. How can I compete and make my marketing any better? Thanks in advance

@JLAXIN69 9 ай бұрын

In New Zealand the cost for muffin is $5 each way too much for muffin I’ll pay for quality

@amiridrus2625 8 ай бұрын

Ahhh thank you , now I know how the system works@@alexandrucristian289

@raymondbest4752 11 ай бұрын

This has hit me at a perfect moment - thank you so much.I provide an estate planning service and recently told a client I could save him £2.3M in tax, and he then asked what are your fees ? LOL

@mauriziogonima6670 11 ай бұрын

That is Hilarious!! I think that kind of things can just be labeled as Stupidity and the Guy who acts like that is a Moron.

@popvultureinc5007 2 жыл бұрын

Things are only expensive when you don't have a willing client to pass the cost onto.

@petetenorio4898 Ай бұрын

This was so impactful and helps with the object of price. Thank you

@lrbolotin1227 29 күн бұрын

When someone says it’s “too expensive,” what they actually mean is “I can’t afford it.”

@IamJules 2 ай бұрын

Long time follower, first time to comment.. LOVE your content, you're probably the best sales coach I've seen online! How would you translate some of your knowledge into the online sales/affiliate marketing space?

@eastonuniversity 2 ай бұрын

Thanks. Check out www.EastonUniversity.com

@vnx97 2 жыл бұрын

Lmaoo watching this after making boutiques for mother's day and people keep telling me its too expensive //: F my labor I guess.

@eastonuniversity Жыл бұрын

tell me more...

@deejaydiabolic 3 ай бұрын

It's not that I'm expensive, it's just you can't afford me.

@kerim4973 3 жыл бұрын

Amazing video man! It just popped out in my recommended. Quite weird that such an amazing content channel has such a few views. Keep it up, Matt!

@eastonuniversity 3 жыл бұрын

Thank you! 🙏🙏🙏

@adsaidler 8 ай бұрын

Making them sell to you was a great tip!

@morbarda9869 5 ай бұрын

Excellent selling content!!!

@ItsDeniseRenee 3 жыл бұрын

These are great tips! I plan on implementing them so thank you for sharing!

@eastonuniversity 3 жыл бұрын

Boom!

@sadysparks8243 2 жыл бұрын

Woooo dude SO GOOD!!!! Love your charisma and LOGIC and question asking. You're good!

@eastonuniversity Жыл бұрын

🙏🙏👍👍👍

@thetip.offpodcast 2 жыл бұрын

Hey great video. We have started a local cleaning business we get that we're too expensive all the time. If we got the conversions on the people that actually contact us we'd be doing great!

@eastonuniversity 2 жыл бұрын

Call my office, I’ve got a few ideas for you. (800) 628-1456

@Lightflames85 10 ай бұрын

You need to reframe the interaction. Compared to what? the best service in town, the best people doing high quality work, those people are not cheap and either are you. You stand behind the product/service and you have a very high standard for the work being done. If they want sub-par work then they can pay sub-par dollars for the work. But if they want quality then they can come to you at your rate.

@creativelydest 4 ай бұрын

Great SEOs, you got my like, you got my subscription!

@raymondbest4752 11 ай бұрын

Absolutely brilliant !!!!!!

@eastonuniversity 11 ай бұрын

Thank you!

@mindsp3ak3r Жыл бұрын

Some great techniques. Will put them into practice.

@eastonuniversity Жыл бұрын

🙏🙏🙏

@ashleefrazier6414 3 ай бұрын

I made lots of notes in GPT for my luxury sunglass brand (ANEA HILL, *clears throat) from this and here's what it came back with. It's not bad. Will tweak it but could help someone else needing to email a response to being too expensive. "Thanks for your feedback! We appreciate you recognizing ANEA HILL's quality and design. Out of curiosity, when you say it's "too expensive," could you share what you're comparing it to? ANEA HILL sunglasses are crafted with premium materials, designed for adjustability and daily wear, ensuring they last for years. This translates to happy customers who come back for new styles and colors. Would you be interested in learning more about the value ANEA HILL offers?" Matt, I'd love to know what you think. THe ending question is throwing me a little.

@creativelydest 4 ай бұрын

Great coaching !

@reservecurrency Жыл бұрын

At the end of the day, it's all about changing their perspective.

@eastonuniversity Жыл бұрын

👍🙏👍

@carlosnavarro532 3 жыл бұрын

Good advices, I am subscribed!! Gratings from Spain

@eastonuniversity 3 жыл бұрын

Love it! 🙏🙏🙏

@LupitaVCoaching 2 жыл бұрын

Omg!!! This is soooo good!!! Thank you!!!

@eastonuniversity 2 жыл бұрын

My pleasure Lupita! Love you!!!

@RS-zv5qx Жыл бұрын

Hey Matt, im working in a gallery that sells wood and epoxy cutting boards, tables, and more. The stuff is handmade and one of a kind, everyone loves it, but it is very expensive and most that enter the gallery cant afford it or say its expensive. im having a hard time coming in withh dominance to make the sale. we have not had a good month. can you don a video on retail selling please? i need help closing sales even when expensive.

@Lightflames85 10 ай бұрын

did you watch the video? Also never sell to people first determine if you can help them and what they need down to a tie so you know what succes looks like for them. When you have done that down to the details you say i can help you with that (if you can) i would suggest doing it x w z if the client agrees then you say this is my price for my experience and hard earned knowhow and our world class customer experience. Then say your number. if they objects when tell them they are not baying a table but years of experience making the best tables on the market and this is my very cheap price for all this knowledge.

@Gwideremcee 7 ай бұрын

wow that sounds great thanks.

@darrendeabreu 2 жыл бұрын

This is great!

@eastonuniversity 2 жыл бұрын

Thank you

@laa7nach 11 ай бұрын

Good insights thank you.

@mariajanechan5906 Жыл бұрын

Another great video!

@eastonuniversity Жыл бұрын

❤️❤️❤️🙏🙏🙏

@ChalkToday Жыл бұрын

Well done on the video. I liked it very much. Certainly would like to talk to you more if your offer is open. David

@eastonuniversity Жыл бұрын

Absolutely. Come see us at www.EastonUniversity.com

@kimelliott8594 3 жыл бұрын

Hey Matt- great video! ! What happens when the prospect send the feedback via email and is difficult to get on the phone?

@markmears9580 8 ай бұрын

I'm in life insurance sales, totally virtual. I call leads and set appointments for immediately or later today or tomorrow. when we show the prices, we have 3 options (Gold, Silver, Bronze). We start with the highest costing option first. I adjust the coverages for each to get the next tier. how can I close more sales?

@eastonuniversity 8 ай бұрын

Check out the free sample sales coaching at www.EastonUniversity.com

@davidzemma7065 4 ай бұрын

How do I sell a high interest loan

@PhoneixTechpro 11 ай бұрын

Please how do I record my products when they are too many

@khairt1731 4 ай бұрын

8:00 very eye opening

@eastonuniversity 4 ай бұрын

Thank you

@khairt1731 4 ай бұрын

@@eastonuniversity btw I will be enrolling in your courses sometime this year. Ive been looking for something like this for a month now. In your subscription service will I have access to all the modules? Im really interested

@eastonuniversity 4 ай бұрын

@@khairt1731 yes. Everything + 2 live session with me every week

@khairt1731 4 ай бұрын

@@eastonuniversity thank you sir. Ill see you sometime this year 🤜🤛