How To Respond When Clients Say You're Too Expensive- Roleplay
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7 жыл бұрынWhat to say if you're client says you're too expensive or I can't afford this? Worse yet, what if they dangle the carrot of "I have more work where this comes from"? How should you respond? Tired of getting the short end of the stick?
Learn more about our Business Bootcamp, designed to help you attract the right clients and grow your business: ftris.me/kbau9OO
Here's an alternative approach. Cutdown video of livestream. Original unedited version here:
• 🔴 RAW: Logo Pricing Ch...
Sharif El Komi
sharifelkomi.com
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0:22 Use Price Bracketing to establish budget range
0:48 Embrace and then pivot
2:18 Remind the client why they are calling you
2:49 State why you are different from other competitors
3:08 Try to kill the engagement
3:17 Plant seeds of doubt
3:17 Client dangles carrot
3:46 Check the symmetry of logic
4:10 Client doesn't give up so easily
4:48 Level with them: What's the maximum amount of money that you're willing to spend on this?
5:18 Be flexible with the budget gap.
5:46 Let them know that the price reduction is only for the first project.
6:17 Give yourself room to negotiate down.
7:05 Explain that they are paying extra for assurance to get it done.
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@thefutur 3 жыл бұрын
Learn more about our Business Bootcamp, designed to help you attract the right clients and grow your business: ftris.me/kbau9OO
@dirtybomb32 Жыл бұрын
I love your questionnaire process, who designed it?
@CinnamonMay30 8 ай бұрын
What is your email address?
@TheGrrson 5 жыл бұрын
"If it worked out so well, why are we talking?" Reverse it on 'em!!!
@laidbacklifestyle389 4 жыл бұрын
Uno Reverse card
@wolfpackflt670 4 жыл бұрын
Because he died.
@mrbennett 4 жыл бұрын
@@wolfpackflt670 I promise I won't die on you then.
@dezmenakina5631 3 жыл бұрын
@@mrbennett qQ
@chrissvayart1404 3 жыл бұрын
ahahahah so goood!
@idcharlessantana 7 жыл бұрын
0:22 Use Price Bracketing to establish budget range 0:48 Embrace and then pivot 2:18 Remind the client why they are calling you 2:49 State why you are different from other competitors 3:08 Try to kill the engagement 3:17 Plant seeds of doubt 3:17 Client dangles carrot 3:46 Check the symmetry of logic 4:10 Client doesn’t give up so easily 4:48 Level with them: What’s the maximum amount of money that you’re willing to spend on this? 5:18 Be flexible with the budget gap. 5:46 Let them know that the price reduction is only for the first project. 6:17 Give yourself room to negotiate down. 7:05 Explain that they are paying extra for assurance to get it done.
@MikeBeyene 4 жыл бұрын
Bless you
@faibabernard 3 жыл бұрын
Hmmmm... wish I had this “class” before I met for all my gigs
@keljnr 7 жыл бұрын
If only my brain work as fast as Chris's. Most of those thoughts would never enter my head.
@thefutur 7 жыл бұрын
22+ years of practice.
@timchanux 4 жыл бұрын
I bet Christ has every comeback for every objections the client might have with his 20+ experience. Thx Futur for putting these contents out there such that we younglings can benefit from that experience!
@SGKYM 4 жыл бұрын
keljnr same... stealing those eye surgery analogies tho.
@shawnR3838 3 жыл бұрын
Training day in day out.. training even when you've already know... You don't use it, you lose it
@krzysztofzabolotny4802 3 жыл бұрын
Don't beat yourself down. It comes with experience.
@texomatic 6 жыл бұрын
No exaggeration... I've watched this like 17 times in the past couple days. Powerful.
@thefutur 6 жыл бұрын
have you cracked the formula?
@aarronjsymonds 4 жыл бұрын
The Futur Embrace and Pivot!
@MsKaylanude 4 жыл бұрын
Texas Media Foundry Transportation Video Division same here!
@harshitpanwar961 4 жыл бұрын
I can understand ☺️
@roland3698 4 жыл бұрын
Same!!!
@unlockyoursound 5 жыл бұрын
"If it worked out so well, why are we talking?" This
@johnsonds 4 жыл бұрын
It's soo good 🌝
@alexladas 7 жыл бұрын
Aaah the famous client carrot "Charge me less or nothing and I will come back". It's international, who knew it...
@thefutur 7 жыл бұрын
it's universal. I'm sure some aliens are saying it to some other aliens.
@michaelstancato6057 7 жыл бұрын
* This handsome pre-owned UFO, has only been driven to Uranus on Sundays. Cow Catcher / Memory Eraser factory options predicated on sign up of 5 billion light year lazer to lazer maintenance plan.
@StefanoPapaleo-TS 7 жыл бұрын
Oh yep. If we could live off promises and good intentions, it'd amazing. It'd even be easier for accounting, too ;)
@ScientistX 7 жыл бұрын
Holy shit, I'm going for a meeting right now in my cab and this video couldn't have been perfectly timed.
@EDWARDOSORIA 4 жыл бұрын
Scientist X how did your meeting go???
@JoshuaHuntDesign 4 жыл бұрын
Did you charge $1,000 for a logo?
@madisonl 3 жыл бұрын
The last part is a masterclass. "I know, my prices are crazy! Until you start comparing me with those who charge much more for the same work. I think I'm a bargain."
@pmoverecords 7 жыл бұрын
Chris you are doing a phenomenal job at educating us professional designers! I hear that "I got so many people that will need work "so much, that it's starting to be the standard hustle to get a discount. Don't ever discount good quality, the people with caviar appetites and peanut butter wallets are the ones that will work you to DEATH!!!
@TonyLopezArts 7 жыл бұрын
I'm a simple man, I see a Futur video uploaded at 2am, I hit the like button.
@thefutur 7 жыл бұрын
man tony. you are on it!
@breppbrepp 7 жыл бұрын
Tony / LopezArts I'm a simple man, I see a new Futur video, I watch it.
@wwild2k 6 жыл бұрын
Sylvan watching isn’t enough, you have to SMAAASH that like button! *in obnoxious youtuber’s screaming voice*
@jenmallarapu9906 6 жыл бұрын
@Tomas, Then immediately go to all their shops and scream "SHUT UP AND TAKE MY MONEY!!"
@JahmarleyGrant 5 жыл бұрын
SOOOO TRUUUUU
@PatrickHuertas 7 жыл бұрын
Please make this conversation in liquid form so I can inject it right into my bloodstream.
@mekanikaltitan 6 жыл бұрын
"Sure, I'll have to think ab..." "Take you're time!" PRICELESS
@SFVone 7 жыл бұрын
3:40 was gold...carrot dangling! Future work...ugh Loved how that was handled
@thefutur 7 жыл бұрын
did you like the subtitles?
@navkrishna4895 7 жыл бұрын
So true...This is the most common trick that's played, we've got business coming your way. Great insight as a creative professional. I sometimes tell my prospective clients, "That sounds awesome and i do hope we work together, but the only time that matters is now, so let's talk about that"
@warishussain7067 4 жыл бұрын
@@thefutur absolutely love the subtitles..thank you SO MUCH the Futur!!!
7 жыл бұрын
I love to watch Raw episodes but sometimes it is hard to come back and find the things I need to focus on a 1 hour + episode. Would love to see this little nuggets more often as they help a lot on finding what I need at a particular time! Thanks ;)
@SilverAphelion 5 жыл бұрын
" If it worked so well, why are we talking ? " I just had a conversation, and this would be the perfect answer, smooth and right on point, holy shit.
@ghmasterjj 7 жыл бұрын
I've been able to use some of the Futur's sales strategies in my recent engagements and it's been surprisingly helpful. Price bracketing (and aiming a little high) gives the client an opportunity to negotiate down without dipping under my minimum price threshold. Embracing + pivoting gives me more leverage by just being empathic and honest with potential clients without coming off as defensive and insecure. You guys rock!
@thefutur 7 жыл бұрын
thanks Roy. continued success.
@arielestulin9706 6 жыл бұрын
the cool and collected responses are great. No attitude, no bs.
@EduwareIzekor 7 жыл бұрын
It's so refreshing how the conversation was handled. I like how you kept control of the entire conversation, being confident and knowing your worth. Sometimes we let money lead us and therefore under value our self. Taking notes!
@kingsleynthebolang 3 жыл бұрын
This doesn't get old! It's as relevant as it was at the time it was posted. Beautiful, thoughtful and insightful.
@riddhip8521 Жыл бұрын
Watching this on Loop! Loved how Chris is calm and composed throughout without making it seem arrogant.
@fvgoya 7 жыл бұрын
Man, you are incredible. I know, based on people say that "everybody can learn about business". But you.... you think so quickly and your confidence is enviable.
@michaelawonowo4168 7 жыл бұрын
This was simply amazing.. Literally needed something like this for a meeting later today. The role playing videos are definitely my favorite now. Thanks Futur!
@emmanuelukanwoke8669 3 жыл бұрын
2 mins into listening, I hit the like button while I kept taking notes. And with each good sales argument that Chris responded with, I tried to hit the like button again... forgetting that I had liked it before. Damn! This is priceless insight... and for free? You got me man! Subscribed! 🙌
@kristelmae_ 3 жыл бұрын
I need to replay and replay this all over again. Thank you for making this available.
@TamilFreelanceCoaching 6 жыл бұрын
Some days I feel like I will never establish a profitable agency on my own. Then watching these videos gives me hope. Thank you Chris.
@duckmedia93 5 жыл бұрын
Y'all are really helping me in this time of need. I really understand now the process as a designer and as a businessman.
@breppbrepp 6 жыл бұрын
The last 2 minutes are gold. Pure gold.
@LosFoodiesMagazine 6 жыл бұрын
I have noticed when I go lower or even go with a client that my gut tells me no, I end up regretting it and work double. Learned that like two months ago.
@thefutur 6 жыл бұрын
trust your gut. it doesn't lie.
@fire_meteorite Жыл бұрын
Chris is a master at this. Expert level negotiation there.
@kanon1118 6 жыл бұрын
Watched it multiple times and took notes. And most importantly, put in action.
@AdrianMDavis 7 жыл бұрын
This is wonderful! I deal with clients like this too often and have difficulty handling them. I usually drop them, but I wonder how to salvage them. This has given me a better point of reference.
@Voodootiger 3 жыл бұрын
Amazing stuff. Like seeing 2 business people fight with words. Love it
@diazmobiledetailing3398 3 жыл бұрын
Wow 3 years ago and this still goes hard. 🔥 I definitely learned a lot 2nd year for my mobile detailing and trying to find new motivation and ways to have conversations with a cool cap on, no matter how rude some callers are.
@harshitpanwar961 4 жыл бұрын
I don't have any words after watching this video. Super smooth negotiations.👌👌
@marvluebke 6 жыл бұрын
"Are you a gambler ?" That line is fucking magic :D Made me sub right away when I heard that in another video. Glad I found this channel, keep it up :)
@RodrigoTasca 5 жыл бұрын
I watch this video every Monday! Just to stay fresh for calls during the week 🙌🏽
@thefutur 5 жыл бұрын
nice!
@arjenbens 7 жыл бұрын
This conversation help me a lot. Thanks chris. Will apply this to my next clients.
@buzzcreatix1045 3 жыл бұрын
The client man played so hard..Well done both of you..I will try to implement this :)
@MarketsMatrix 4 жыл бұрын
Hey Chris, another great video! I'm sure a lot of people like myself would like to see you do a video on objections with prospects when you're the one that's reaching out to them. In most of your videos, clients are coming to you. If you already have one of those videos, please send the link!
@khidrae 2 жыл бұрын
This guy is ridiculous! He’s the 🐐… love this insight!
@kalpanamundhra6424 5 жыл бұрын
Another wonderful n helpful session for a freelancer like me.. Its The most common problem while deciding price for my designs and asking them from clients. Also making them understand, y m I charging so high. 😊 Thank you once again..
@crypso1526 3 жыл бұрын
never thought about the embrace + pivot ideology, seems very interesting thank you!
@adilneves6527 3 жыл бұрын
your videos are so valuable! Watching them with my cousin and tattoo artist in the Cap vert islands
@thefutur 3 жыл бұрын
Thank you
@MsKaylanude 4 жыл бұрын
I just watch it again and again just to learn it by heart . Then to spike my client with this when they say : You are too expensive
@mohammadfarhanr6650 2 жыл бұрын
This kind of confidence, take years of practice.. not gonna lie.. Mr Chris knows his posisition and his worth.. all the things that he say is pure fact and experince.. Good job, always good content.. 🔥👏
@mara_aa_ 4 жыл бұрын
I would like to see this Negotiation scenario done with a typical Nigerian Client. But I'm definitely taking this approach to my next approach! Thank you!!! 👏🏾
@shashank4271 4 жыл бұрын
Ohhhhhhhhh🔥🔥🔥🔥 it was really Epiccccccc. Luved the way u handled the situation Chris😉
@SzalohLion 2 жыл бұрын
Every time I watch your play rolls, my only reaction is 🙏🙏🙏🙏 to you Chris
@michaelstancato6057 7 жыл бұрын
(Excellence + Concise + Creative) x Dreamy Music = Futur(Success)
@birdfanboi 7 жыл бұрын
I see, so you have to know your market too. I go in it with a blind eye and at times I got paid slightly above minimum wage and at times less. Awesome video.
@chrissvayart1404 3 жыл бұрын
OMG, hahahha I hope we can be so tough and quick-witted like you! Thanks man, you are setting the standards! I am turning into a designer, but I am an artist and art.. is soooo unappreciated..
@cptpowerpuff 3 жыл бұрын
Chris I appreciate you greatly and I hope all happiness you seek is found ♥️
@thefutur 3 жыл бұрын
Thanks
@blackcure8744 4 жыл бұрын
That last bar is fire, I am actually going to use that!
@tamochristian2397 Жыл бұрын
Thank you for sharing this helpful and outstanding knowledge.
@thanhphan9666 4 жыл бұрын
this is pure gold ! learn a lot through this
@MarkSavant 3 жыл бұрын
I sometimes struggle with bringing my prices down. I feel like it's important to stand your ground, but knowing your margins is important also!
@DFMoray 5 жыл бұрын
Now that was good. Do more of these.
@Monica-hz9dk 6 жыл бұрын
Watched this August 2017. Still watching at 2018. I need this everyday. Super thank you
@thefutur 6 жыл бұрын
Monica you’re welcome.
@travelwithgoose 4 жыл бұрын
Fire always Chris! That beat at the end is also heat!
@thefutur 4 жыл бұрын
Thanks
@CorgiNub 7 жыл бұрын
Very helpful, thanks for making this video!
@dimalepokhin4565 7 жыл бұрын
The thing is that normal clients don't even start "I got a guy that does it cheaper" discussion. I got clients that pay higher! :D
@thefutur 7 жыл бұрын
Dmitry Lepokhin right?
@dimalepokhin4565 7 жыл бұрын
right!
@dimalepokhin4565 7 жыл бұрын
from what I found this type of conversation starts when the client don't see the value of your work because when the value is clear the decision is easy ;)
@pxlronin 7 жыл бұрын
Damn! I know you're successful at what you do already, but if you were a televangelist, you'd be a multi-billionaire.
@thefutur 7 жыл бұрын
i'm a youtube Vangelist.
@MiketheNerdRanger 4 жыл бұрын
That's not good.
@vrajmalvi7194 4 жыл бұрын
Bro you so calm and conversation is so smooth.
@Fo2shstein 7 жыл бұрын
Man that was awesome, thank you guys for this! I seriously needed that!
@thefutur 7 жыл бұрын
if you wan't more, tune into the live stream.
@rodrigomonney 2 жыл бұрын
I love your roleplay sales videos.
@thefutur 2 жыл бұрын
Thanks
@swalt59 3 жыл бұрын
The end is the best!!
@samchoate1719 Жыл бұрын
The role playing is such a strong practice tool.
@ardra0 7 жыл бұрын
I am ready for the next call. Thanks Chris!
@thefutur 7 жыл бұрын
were you on the last call?
@ardra0 7 жыл бұрын
The Futur Ya. On the last call, I agreed on their rate and regretted it. They asked the exact question "but Raj do it for $..", I did try to explain but they convinced me.
@ReadyDesignerOne 3 жыл бұрын
Love these Jedi tips. Talk about pricing early is the way forward
@anaberaru4625 6 жыл бұрын
oh Chris Do u changed me in a better designer!
@edsensation 5 жыл бұрын
I agree with this video. There is prob one more thing that I do differently versus others. I charge 100% upfront. I’m stepped away from that 50/50 split partial pay culture and I wish others would too. Many many clients have this baked into their heads where they don’t want to pay 100%. It’s been 2 years since I’ve changed this strategy and clients pay with no problem and get the content they need.
@mariap888 7 жыл бұрын
This is brilliant! Thank you for sharing : )
@apeterson23 7 жыл бұрын
Thanks for putting that out.. Good to see what a daily grinder does to win...Keep grinding
@thefutur 7 жыл бұрын
#grindlife
@JahmarleyGrant 5 жыл бұрын
Master Sensei Rabbi Teacher Guru Rector thank you for your kind outpouring of wisdom.
@thefutur 5 жыл бұрын
You’re very welcome
@michaelstancato6057 7 жыл бұрын
Hopefully as Chris and-or his business teachings becomes commonplace all our prices will become living wages as they we're before the internet. Spread the word... SPREAD THE PRACTICE of sound business policy.
@badhonebrahim7707 3 жыл бұрын
i really like these role play videos.
@wjzwi 5 жыл бұрын
This is the kind of negotiating I think a lot more creatives could benefit from
@KidArbu 7 жыл бұрын
this video help me a lot, thank you so much.
@kingvergaz 4 жыл бұрын
Love the lessons Dr wells😊😊😊
@farahcooking 4 жыл бұрын
great help Chris, i am hearing it a lot that i am expensive!
@sagarmunjal 5 жыл бұрын
You are killing it. I AM ONE OF YOUR BIGGEST ADVOCATE.
@thefutur 5 жыл бұрын
Thank you
@youbalzkruger6493 7 жыл бұрын
One of my client told me the other day : "Ok, so $4000 for this project? I've worked with a big agency last year that did the same kind of the job for pretty much the same price." I mean, honestly, I'm not sure what I should tell him. I know that big agency doesn't automatically mean big results, but he's not entirely wrong. Why would he pay me $4000 when a big agency with multiple people working on the same project, that have worked with hundreds of clients, charges around the same price? I know I can say that I can deliver probably faster than they can, or that at least, with me, you are directly communicating with the one designing the job. Or saying the famous "Ok, so why are we talking?". But other than that...? Any thoughts on how I can fight against these big agencies as a one man army? Thank you!
@thefutur 7 жыл бұрын
yeah. ask me on the air. i'll tell you how.
@thefutur 7 жыл бұрын
the short answer is to ask, if it worked out really well, why are we talking? i mean, i don't want to break up a happy family. where did they not deliver? what happened?
@youbalzkruger6493 7 жыл бұрын
Thank you very much. I'll try to get on the live shows soon :) Amazing content.
@seonpook429 7 жыл бұрын
Forgive me intruding: In agency, the one who design not always the one who talk to you, and your preference would definitely be distorted or loss in the way of channeling down your requirements, and you'll found them keep returning to you making you feel attentive and worth the price, but infact they are concealing their inefficiency with their paperworks, nice suit and flattering speech. Plus, unrenowned agency don't hire truly experienced designer to threaten their stands, hence your work is most likely fall on a poor hand. Customer approaching agency has a typical shallow mindset worshipping the superficial vanity illusion to satisfy mental insecurities; you never knew you're actually feeding their over-inflated ego, helping them to pay wages of inefficient management, employees, and even rent. Nevertheless, you have to prove your work is better than (or at least the same as) the freelance community and true agency standard in the first place.
@redmeatgood 7 жыл бұрын
That long outro, I dig.
@anthonyjmcleod 7 жыл бұрын
Taking notes!
@SuperRoyGBiv7 7 жыл бұрын
Another amazing video!
@bksince87 6 жыл бұрын
I love the end. I think I' m a bargain, boom!
@inzimanurrahman8348 3 жыл бұрын
I want this kind of discussion everyday from Pakistan!
@sannimustapha4376 3 жыл бұрын
I don't usually comment, but this guy is gooood
@crombajaa 6 жыл бұрын
Wow..both the sides are true and Awesome!👍 Thanks!
@thefutur 6 жыл бұрын
you're welcome.
@mekanikaltitan 6 жыл бұрын
Thank you for making this
@thefutur 6 жыл бұрын
You are very welcome!
@shawnfrank5303 4 жыл бұрын
The line right at the end is gold dust in client objections: "My price is crazy .. until you compare me to people who charge more for the same quality of work, I think I',m a bargain" .. Because the when a client says I've seen others in your profession doing it for 200$, is like saying I won't pay 1000$ to stay at the 4 Seasons cause I've seen hotel rooms for 50$ ... Chris Do is the pick up artist of the creative sales industry !
@timweiffenbach5350 7 жыл бұрын
Hi and big thanx for these videos on negotiations. Basically everything ist right about that, but... in more than twenty years of my professional career I never met an client both so insecure in negotiations and willing to be educated on pricing parameters. mostly they are professionals too and know all this stuff, it's just about "how low can you go and still live with it?" than you name you final offer (which should be in a very near range to your initial offer, because that means you have serious calculated prices) and they decide wether they go for maybe something cheaper, hoping for the same quality. which should be impossible because of your serious calculated prices! but I must admit, my offers were turned down more than once and seeing the final results (badly done stuff), I became aware that some clients better go for cheap than for quality. And once the "train is running" aka. production process, no one wants to say "STOP!" and will admit, that they made the wrong decision. business angst. been there, seen that.
@thefutur 7 жыл бұрын
Tim Weiffenbach come on the live stream. I'll run it with you. Friend and message me on FB with same comment.
@gabrielc344 4 жыл бұрын
Bro your wordplay is insane man! #ThatsWinning
@Glazer-Productions Жыл бұрын
Always good 🔥 Thanks Chris
@thefutur Жыл бұрын
Appreciate it!
@renehermenau 7 жыл бұрын
Hey Chris, felt over your video by accident. Really good one and excellent arguments, especially the bus and eye lasering example gave me a smile. Beside of that i do not negotiate so long with customers. My time is too much worth than discussing with a potential customer about the price my work is worth. I made the experience that the longer i need to negotiate with someone the harder the job and the later payment gets. It' not a rare circumstance, that "cheap" customer wants some extra work for free after finishing the bespoken tasks or they tend to delay the payment or try to negotiate afterwards. If the customer appreciates the work you do, the less discussions are about the price. Btw. where do i get this glasses? Looking really good.
@thefutur 7 жыл бұрын
Rene Hermenau Alain Mikli.
@ginataputra639 5 жыл бұрын
That was brilliant!
@munezstudio8300 Жыл бұрын
Thank you team "thefutur", I would like to ask one question to Chris, when I ask this type of similar question to my clients, what just Chris said "As a vendor when you sell something to one of your clients where somebody says I'll give you half of what you're worth and if I like it, I'll come back and give you something more, would you do that deal?" The reply I got from the client is, you're a graphic designer, it's not costing you anything, but I'm selling a product, so I can't give that in a less price. And this way, I'm loosing lots of clients, what should I do?
@thefutur Жыл бұрын
There’s no point in working with these people. They don’t value your time.
@Adam-ys9eb 4 жыл бұрын
Damn.... this channel is heaven to me
@GobiLux 4 жыл бұрын
One mistake here was to bring up Fiverr. Never mention competitors especially cheap options if your client wants to pay less than your rates. Other than that, this was impressive!
@thefutur 4 жыл бұрын
it's a strategy. offer other options. I'm not threatened by them. if it's a good fit, the client will save money.
@GobiLux 4 жыл бұрын
@@thefutur I watched a few more videos of yours, and now I do understand that this is your strategy. You clearly have it figured out and are passed client relationships 101, so who am I to argue!
awwwards.
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The Futur
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