🔴 Customer Service for Creatives - Live | Advice For Dealing With Difficult Clients
Рет қаралды 19,367
7 жыл бұрынChris and Ben discuss how to tackle good customer service, set good terms of engagement, and when you should call a client versus email them.
They also recall their business horror stories of bad design clients and recount how they dealt with horrible clients not being a good fit.
Annotations
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03:15 All businesses are based on sales and customer services
05:12 How Ben feels about receiving emails from Chris
08:28 I write short abbreviated words to close the communication gap
08:52 Ben: What does customer service mean to you?
09:56 Phone Call Test: When a client calls you, are you happy to pick it up?
10:39 Every dollar that you receive is a voucher of appreciation - Blair Enns
11:22 The way clients perceive you changes how you will perceive them.
12:04 Clear signs of bad customer service
12:38 Q: What is an acceptable time to send email replies to someone working for you?
14:46 Clean Inbox Principle
16:24 Set a tone of voice for your entire brand?
16:45 Check Tone: Never write an emotional email
17:57 Changing email tone mid-project and sending nasty emails is bad customer service
18:30 When you accept a client you have an obligation to provide excellent customer service.
19:26 Going the extra mile - Charge more to cover coverages, and give white glove service.
24:00 Canned Content Email Templates
25:58 Q: How do you get pumped up for a meeting without coming across as cocky?
27:48 Knowing when to email your client vs when to call your client
28:50 What are your macros?
30:14 Be an awesome person to work with - treat others how you would want to be treated.
33:08 You are not your work
34:35 Chris's experiences working with terrible clients
39:40 I only work well with a client that knows what they want
40:10 Ben shares his client horror story
44:00 Match and Mirror clients to convey that you are hearing them. (vocabulary, tone, pace)
47:57 Q: What if you can't afford to give a client a refund?
49:34 Q: What do you do about really friendly clients that take you for a ride?
51:35 RED FLAG: "How hard would it be to do..."
53:16 Q: How do we handle unresponsive clients?
54:45 Q: When are you going to do more web design videos?
56:25 Q: When you fire the client do you give them a 100% refund?
57:50 Q: In the case where you did not set the terms of engagement, how do you change it midway?
1:04:14 Q: Does TheFutur have an Instagram account?
1:04:28 Q: Does my pedigree/degree come up in conversation with your clients?
1:05:00 When the client calls, you are already qualified
1:07:22 Decision Maker - Specify your point of contact for final decisions.
1:08:40 Include revision counts in your SOW - statement of work
1:14:30 Q: How do you manage your time?
Show References
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Burn Your Portfolio - Michael Janda
Match and Mirror: Best Methods to Build Rapport - Anthony Robbins
• The Best Methods To Bu...
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@EPHONIC 7 жыл бұрын
Having worked for 20 years in this field, it's awesome to watch this and shake my head up and down and say, "Yes. There are others who have experienced, felt and worked the same way." I feel like we are kindred spirits - east coast, west coast.
@thefutur 7 жыл бұрын
just one tribe.
@laziedasieus 7 жыл бұрын
Yo Chris, I'm not even a designer and I am hooked on this channel. I am inspired and nurtured by the information you share here. So much of it is applicable to interpersonal development and career growth whether or not someone is creative. Fresh, informative, thoughtful, and straightforward content is hard to find on the web. You have every reason to be feeling yourself if that's the case. This channel is fantastic! Thank you!
@thefutur 7 жыл бұрын
thanks buddy. what do you do?
@raynalreyes4907 5 жыл бұрын
A good example of bad customer service is using multiple mediums of communication with the client....if a client emails you, keep emailing them don't text them or skype them even if you have those channels.
@palewine 7 жыл бұрын
This is SO practical. I love all the little tips like when Ben said, "will I need more than one response? If so, call." Or when Chris was talking about being confident but not to the point of cocky.
@thefutur 7 жыл бұрын
good scrape of information. well done.
@TenderloinsToughest 7 жыл бұрын
NEVER WRITE EMOTIONAL EMAILS=The best piece of advice to take from this. Early in my career I was inexperienced and took everything personally and therefore burnt a LOT of bridges. Hopefully other people don't have to learn that lesson the hard way. I think it's easy to get a negative outlook regarding clients so I like how Ben mentioned attitude. Remembering to be grateful to be designers and keeping that gratitude in mind when dealing with clients is key. As Aaron Draplin says, "we're not digging ditches, we're just moving our little mouse fingers."
@risingwithhope 6 жыл бұрын
I relate to Ben about Chris's short msgs. Both Ben and Chris are amazing people that try to make a positive change in other people's lives.
@marioronci5338 7 жыл бұрын
yeah i always state to my clients, especially when i dont get what they are saying " I know there can be misunderstandings through email, so i find it best we resolve things on phone for more clarity on the situation"
@thefutur 7 жыл бұрын
ManuFracture yes!
@NbB-fk4qk 7 жыл бұрын
I find it time-wasting. The clients then thinks on the phone, instead of think on their own and formulate the sentences in e-email.
@genevievekelly697 7 жыл бұрын
This is gold! Thanks for sharing.
@Aussie.in.America 7 жыл бұрын
I am hooked on your channel, binge watching/listening for days. Great content & delivery. Thank you
@thefutur 7 жыл бұрын
Thanks Monica. Welcome to the channel.
@lyrikill101 7 жыл бұрын
I run a small screen printing operation here in California, and I do very little graphic design for clients but SO much of you folks' content and advice can apply to my work and I greatly appreciate you guys for what you're doing. You guys are dope!
@thefutur 7 жыл бұрын
Carlos H glad to hear.
@Hell321100 5 жыл бұрын
30:45 "If you feel frustrated, put it in a filter of proffesionalism". Man i respect you for that
@218mt 7 жыл бұрын
This is like design work therapy for me. Thanks for sharing your stories guys!
@thefutur 7 жыл бұрын
happy to Mika.
@tdn3t 7 жыл бұрын
I needed this video. Only watched the first 15 bc im on my lunch break. You guys r hilarious! I was feeling depressed at work but feel better now. THANKS!❤️
@thefutur 7 жыл бұрын
It'll be here when you have time.
@MsSquarebanana 7 жыл бұрын
I love this! Customer service is so incredibly important and it seems most designers avoid it at all costs. Just browsing through design groups online, everyone acts like their clients are a burden. I am running my first course for newer designers (beta version right now) and I am making sure that customer service is front and center. If you treat your customers like crap you will eventually not have any, so treating them respectfully is vital to a successful business. I've also noticed that a lot of friction with clients take place because designers do not take the time to communicate expectations during the onboarding process and do not provide the tools that allow their clients to communicate effectively with them (I know from experience). We need to welcome the clients to the relationship with us that requires us to also set the tone and take the reigns, guiding the relationship.. otherwise the clients will feel like they have to take control and thus begins the downward spiral of a "bad client experience"
@thefutur 7 жыл бұрын
the feeling that you are doing the client a favor or the need to "educate" them is a widespread concept. let's change that mentality.
@Kill47PL 7 жыл бұрын
Oh man, replaying to emails after cooling down is a must... learned that the hard way
@thefutur 7 жыл бұрын
MaciejW cooler heads prevail.
@visualarts125 7 жыл бұрын
Great advise! Learned so much from you guys and my sales strategy getting much better and customer service is getting better. Thanks! Chris Do is the man!
@thefutur 7 жыл бұрын
awesome.
@TenderloinsToughest 7 жыл бұрын
I like that you guys talked about non-responsive clients. I've had a couple clients who just disappear for months and then want to come back and jump right into their project like no time passed at all. Dealing with this prompted me to add an abandonment clause to my agreements/project briefs. So they read, acknowledge and sign an agreement that says if they go awol for over a certain amount of time the contract terms must be renegotiated and additional payment may be required. I've had clients pay me and then just completely vanish too and I don't get why they'd want to waste their money. it's pretty crazy.
@albertschiemann8808 7 жыл бұрын
A really good topic! Thank you for sharing your insides and expertises.
@thefutur 7 жыл бұрын
You're very welcome. 💪
@MunaSalehStudio 6 жыл бұрын
I love you guys! Thank you.
@gabriellaa.4109 7 жыл бұрын
Just want to say a huge thanks to you guys for running this channel with *amazing* content! I've learned a lot things I don't learn in school from you guys. (I'm also amazed at how Chris and the team replies to comments here on KZfaq and Facebook... how long does it take to do that? Crazy) Stay awesome! ❤
@thefutur 7 жыл бұрын
a long time. it's just me. there is no team responding (for now).
@kjemradio 7 жыл бұрын
Short messages and to the point. Chris is the Jedi Master of email. Move along!
@thefutur 7 жыл бұрын
do or do not. there is no try.
@Creative_emy_ Жыл бұрын
Thank you for you video!Very helpful. I am just starting up and kind of had to register my company in. middle of my 9-5 job bc it got very busy and had so many clients coming on my way. Everything well and I have a very good well paid client who interduced me to a person who had three projects. I invoiced this person and they accepted it and paid the first installment, I provided them with 5-6 different logo options where I had put a lot of thought and there was story behind every single of them. But she said I think about them I like them. But since she had a logo previously after the conversation with the family, she decided to not have a new logo and cancelled the task on me! After that I said okay miss, understanding you were confused lets move to the other project and i won't charge you for the logo since I want this relationship. I spent another bunch of hours designing her book and after to weeks that she confirmed the design and she said she liked it. She came to me and said she found someone do all this for $100 and she would like to cancel and she wants a refund of the first deposit. Now I am pissed and don't know what professional behaviour is, and I take the blame for not setting up my policy and company properly before I start getting myself busy! Please help me here!
@MESROai 7 жыл бұрын
You guys ROCK!
@thefutur 7 жыл бұрын
Thank you. 🙏🏼
@CarolineAlbrecht89 7 жыл бұрын
great comments about budget and talking with the client about your white glove service!
@thefutur 7 жыл бұрын
Caroline Albrecht thanks! Hope that provides some context.
@mariyanyordanov9753 7 жыл бұрын
You guys are awesome!
@thefutur 7 жыл бұрын
Mariyan Yordanov ty
@SuperDreamSlayer 5 жыл бұрын
The "Blind"s behind Ben are refracting light into a rainbow! ;)
@dubnitsky 7 жыл бұрын
great show, awesome stuff! helps to keep going
@thefutur 7 жыл бұрын
Ed Dubnitsky glad to hear.
@Nodws 7 жыл бұрын
You are the wind beneath my wings guys lol oh 10:50 that was Blair Enns :)
@LuisIrishJauregui 7 жыл бұрын
missed this one live.. but awesome stuff as always guys!
@thefutur 7 жыл бұрын
Luis Irish Jauregui ty
@zahras1492 Ай бұрын
A good example of bad customer service is not understanding the contract (Client expectations including contract SLA terms) and not understanding the Client needs and expectations (the customer situation within the Client business). Not asking questions and systematically take the customer for a dummy.
@DoItWithDave 7 жыл бұрын
I want to be like you guys when I grow up!
@thefutur 7 жыл бұрын
☺️
@archrao2103 5 жыл бұрын
Thanks a lot for this Chris and Ben. How do I know how much my design work is worth? What if I charge more and the client does not feel like my work is worth that much. Finding clients is hard enough and charging them at the risk of losing them is harder.
@KaneSanMiguel 7 жыл бұрын
Basically Chris responds to emails the same way he replies to KZfaq comments lol
@thefutur 7 жыл бұрын
Kane San Miguel yep
@FilipChurchill 7 жыл бұрын
listening to you guys while driving from Portland to Seattle - excellent episode! your horror stories made me feel like I was sitting in a room with you
@thefutur 7 жыл бұрын
Filip Sipos thanks. Hopefully they are just stories for you and not reality.
@FilipChurchill 7 жыл бұрын
Well they are more of a reality and that's why I'll be joining your group soon..
@00BChill 7 жыл бұрын
51:00 very helpful thank you very much :)
@mickolos 7 жыл бұрын
I would love to see more UI/UX/Web design critques
@eugenemalinin 7 жыл бұрын
Guys, thank you for inspiration. Please talk about resource management in design/digital agencies.
@thefutur 7 жыл бұрын
we have. but it's in the pro group only. matthew and i talk about this.
@eugenemalinin 7 жыл бұрын
The Futur what's the pro group guys?
@eugenemalinin 7 жыл бұрын
Nevermind, I'm signing up already :)
@PhillipClayton 7 жыл бұрын
Communication is very important, especially in a service business. I like to say that liability is often a great part of good service, I agree with Chris in that if an email is sent within a business day you should get an a response confirming that you saw it within 1 hour max, preferably 20 to 30 mins. As he also said, you don't need to give all the details, but at least let the other party know you received it, the assumptions why would an email not go through but hey technology has it's off days... I have a lack of communication problem in more ways than one at my location, from clients and service providers a like, especially when you're following an SOW it's tediously annoying to not have all the information confirmed asap. Good stuff on not writing an emotional email, a lot of things have gone wrong from that sort of thing lol. I found a good approach to difficult clients is to be the exact opposite of them, being the service provider the moment you react without thinking through, everything becomes your fault as liability now comes into the picture. To be clear don't be a pushover, just be confident and have clarity in your responses when an unreasonably, sometimes rude client is suddenly your reality. It's also good to maintain humility without losing your respect as a professional, so let them know you know what you're talking about but do it without being a prick, as even a clam response or if you appear to not know what you're saying can only fuel a difficult client. The correct saying for doing unto others "Do to others as you would have them do to you" So be treated like the price you are Chris lol. Another religious saying "you will heap burning coals of shame on their heads". Cheers! PS: Sometimes some people need to get what they give back...just make sure you plan on walking away from that project lol.
@Firepotz 7 жыл бұрын
Really interesting. I have been working for over 30 years as an illustrator and have found that email has severely degraded my relationship with clients. Sometimes if I contact them by phone, especially if they are young, they are completely at sea, I guess because they have grown up with just texting. My biggest problem are clients who are not the end client. I seem to work through a chain of agents/packagers/god-knows-who, who micro-manage me instead of thinking of me as a valuable contributor. I guess they're all protecting their fat slice of the pie.
@nimboon-ampol1509 7 жыл бұрын
This is Nim from Thailand...we met... I told everyone at JWT Bangkok and Ford Gtb office watch you. Ps. My book about portfolio doing well.
@thefutur 7 жыл бұрын
awesome Nim!! thanks for introducing us to your co-workers.
@ellenowlin 7 жыл бұрын
man i hate that kind of pilot pen! i have a bunch and because i'm left handed my writing ends up smearing. also they dry up and quit working too quickly. my favorite pen is an old cello superglide that someone left behind in a classroom once. i've had it for like 5 years now lol. still glides like unicorn tears
@thefutur 7 жыл бұрын
Kelsey Nowlin love the unicorn 🦄 tears.
@BrianHaferkamp 7 жыл бұрын
Is it worthwhile to draft communication expectations in the initial client meeting or in the contract?
@thefutur 7 жыл бұрын
Brian Haferkamp contract.
@ScottValentine 7 жыл бұрын
14:25 I'd like to elaborate on the replying to emails as you need to judge each situation differently. Some of your clients/client reps will understand your time is best spent doing the work they've paid you for and will keep communication concise, others may not. It's frustrating when you get in a situation and small emails are being sent you way several times a day. You could quickly reply but you risk not getting the message correct or your facts wrong if you're not careful, this could be potentially harmful in many ways. To avoid this try have the client agree to send their questions at a set time, or set a time where you will have questions answered. In a worse case scenario, they may start treating you like their secretary of random thoughts. My past reaction has been to respond 2 days later but in hindsight, the better idea would be to call them, reaffirm the process you both agreed upon and why you did that. Even if you charged enough and were able to assign a full-time project manager to a job, 1 question or statement can change the course of the project fast. Take care with every email is my 2 cent. I still manage to have a minimum of 3 spelling errors. Agree? Disagree? 1:14:14 2 fools indeed, the best pens are the Artline200 Fine 0.4 and Artline210 Medium 0.6
@thefutur 7 жыл бұрын
Scott Valentine good deep dive.
@ScottValentine 7 жыл бұрын
Is that a macro response Chris? :-P
@thefutur 7 жыл бұрын
Scott Valentine yes.
@1pdLIVE 6 жыл бұрын
50:40 Ben! You just converted me man xD 1mil? I'm in xD made my day... Second day. And I thought you could never top that gift 🤣
@caolannmacantseanora3660 7 жыл бұрын
The pilot G2 07 is the only pen i've used for the last three years I always have one on my person at all times. =]
@caolannmacantseanora3660 7 жыл бұрын
cool ;)
@SpookyKillerz 7 жыл бұрын
Hey Chris, you should definitly speak at The Next Web Conference in Amsterdam in two weeks!!!
@thefutur 7 жыл бұрын
Unreal Tailcup that's too quick. Maybe next one?
@erikpeterson4873 7 жыл бұрын
Love that overage tactic.
@thefutur 7 жыл бұрын
it works with clients that value building a longer term relationship.
@felone 7 жыл бұрын
Nice lettering at 1:15:27 - I see you wrote "Finland", cool! :D
@thefutur 7 жыл бұрын
Felone Graphics wow. You watched til the very end.
@felone 7 жыл бұрын
Yup, every time! Thanks for sharing the knowledge!
@pradhyumnkag7948 7 жыл бұрын
I am a student and I really wonders how the design agreement looks like, because no the tells me, they talks about it but I want to see the reall sample of agreement like each and every details of it.
@Sidoesart 7 жыл бұрын
yep sounds good
@KaviSivyer 7 жыл бұрын
Hi guys thanks for more great content. Just had a question: At 56:00 Ben mentions the importance of setting up terms of agreements and then at 1:07:00 he mentions an SOW. For both of these what are they and where can i maybe find some templates to help me get kick started with setting them up and understanding them more?
@thefutur 7 жыл бұрын
you can buy a kit. we make them and explain how to design a response to an RFP. AIB is also a good resource.
@LUCAS-go7jl 7 жыл бұрын
Speed vs Quality. Which wins?
@thefutur 7 жыл бұрын
LUKAS DG it's not either or. I'm good and fast.
@ibrahimal-khalaf8008 6 жыл бұрын
Hey Chris. Love what you do. You mentioned having made a video for a clien in this video. Will you ever make a video focused more on that? I am in the beginning phases of being a business and want to be able to price apporpriately.
@thefutur 6 жыл бұрын
give me a time stamp. i don't remember because it's been so long ago.
@ibrahimal-khalaf8008 6 жыл бұрын
The Futur thanks for thr quick reply! You referred to the video project to explain why you asked for $20k more than the proposed $80k budget. And you explained to your client that overcharges may rack up to be more than the $20k you asked for.
@ibrahimal-khalaf8008 6 жыл бұрын
19:40 is the time stamp
@messoins 5 жыл бұрын
Thanks guys, amazing content ! What about friends that want you to work for free ?
@thefutur 5 жыл бұрын
if you want to help a friend out go for it. that's what friends are. but otherwise, steer clear from free work.
@DavidUebergang 7 жыл бұрын
to avoid small, ineffective changes: 51:00 is said very well
@banewilliams236 7 жыл бұрын
No one asked Mr. Ben Burns the most important question: What beard product does he use? Also, I noticed he's not in the credits (I checked because I forgot how his surname was spelled)
@TyrantTitan. 7 жыл бұрын
cool basquiat shirt bro
@thefutur 7 жыл бұрын
bashzer0 thanks.
@stevenfeken508 7 жыл бұрын
Pilot pens are the only ones we buy.
@thefutur 7 жыл бұрын
Steven Feken Uniball for life. Pilots are good too.
@cesarvargasdesign 7 жыл бұрын
I'm assuming that if a potential client asks for your pedigree, that's a red flag as well?
@thefutur 7 жыл бұрын
Cesar Vargas Graphic Design possibly. It's never come up in 22 years. Your work typically determines your qualifications.
@Kill47PL 7 жыл бұрын
Big fan of Skyrim here :) Have you checked The Witcher yet?
@thefutur 7 жыл бұрын
MaciejWezykowski not yet. I'm a monogamous gamer.
@akinniyiakinyemi2737 7 жыл бұрын
Please guys, I have a question, a little off-topic, if you can enlighten me on the situation. Do you think it would be a good idea to create a Not-For-Profit Design Agency with a focus on educating and hiring minority youths? Does a Not-for-Profit Design agency even make sense?
@thefutur 7 жыл бұрын
Akinyemi Akinara check out Matt Manos company. They give away half their work for good causes.
@akinniyiakinyemi2737 7 жыл бұрын
Wow. Thank you so much. I just looked them up, they are fabulous. I'll reach out to them.
@thefutur 7 жыл бұрын
your new mentors.
@NbB-fk4qk 7 жыл бұрын
24 h is ok for the weekend, I am on Chris on this one. 24 h in working days - they will never take you seriously, they will treat you like unresponsible designer. especially if you work with a big company
@NbB-fk4qk 7 жыл бұрын
I have 3 monitors, and on one there is e-mail. I work now, for example, on one huge project (so it is easy to stay connected with one client) and there is very tight timeline, and btw it is the biggest paint company in Finland, they are cool and best time management I worked with!) So I have to stay connected if there are changes etc. I am making the layout of magazines and catalogs renew now. But I guess for a different kind of job, like designing logo etc I would not respond so fast and would not check the emails all the time. So It depends on a type of work, maybe?
@banewilliams236 7 жыл бұрын
I think some designers are 'zone' based designers, they get in a zone and produce amazing work in that period of time, but distract them ONCE and that zone is all over.
@NbB-fk4qk 7 жыл бұрын
over. Like they will die or what? read about 25 min concentration, for example.
@NbB-fk4qk 7 жыл бұрын
you do not have to check the emails all the time, but once in a while won't ruin your work.. common.. also I am a woman, I can multitask, hm usually I multitask within a project though. Ok, that was a sexist comment. :D
@NbB-fk4qk 7 жыл бұрын
I actually use cool apps for concetration, timers. They really work, not only for design things but everyday things too. Check them out
@islagal08 7 жыл бұрын
Contacted once again by the same individual who I have consulted with without compensation and once again he has returned to the well. I just emailed him that we have discussed a consultation/production fee in the past, so what is your budget for this latest request. The message may be to abrupt, but ...
@thefutur 7 жыл бұрын
say, "i'd love to help. i think the last time we spoke, it was a gesture of good faith on my part. to continue to help you without compensation would be against my now best interests. thank you for thinning of me. now, would you like to engage with me on a more formal level at a rate of $xx?"
@islagal08 7 жыл бұрын
Thank you for your prompt feedback. I will use your suggested (GREAT) response, if I hear back. Quite frankly, my gut tells me we are not a good fit as he refers to my daughter could do this, but ... or I have an intern who could handle this but ... These types of comments makes me want to ask why do you continue to reach out to me?
@thefutur 7 жыл бұрын
Embrace + Pivot. I suggest not asking, "why do you continue to reach out to me?" it sounds needy and seeking validation. I would just say, "oh, that's wonderful that you're daughter can do this. I imagine you'll save a lot of money working with her." the key is to call the clients on their bluff. if it's true, then good for them. by doing it this way, they'll either A) end the call and not waste any more of your time, or B) say, oh, i misspoke. i'm sorry. she can't do this. how can we move forward. that's it. any more questions and i'm going to send you a bill.
@islagal08 7 жыл бұрын
Thank you for your continued feedback. I have a response to the first email that we will discuss the project and hourly fee on the phone.
@philmckay9973 5 жыл бұрын
is Ben's shirt and beard one? lol
@thefutur 5 жыл бұрын
yes.
@NbB-fk4qk 7 жыл бұрын
your notebooks are not messy at all...
@thefutur 7 жыл бұрын
K B ty
@seancampbell4648 7 жыл бұрын
You can probably manage to get the name thefutur on instagram and get verified while you're at it if you contact support. The current account with that name has 4 followers and is seemingly inactive.
@thefutur 7 жыл бұрын
Sean Campbell ok. We will try. Thanks.
@seancampbell4648 7 жыл бұрын
no.problem.
@woodsoncreativestudio3959 6 жыл бұрын
Are They Playing Selena in the Background @24:00
@thefutur 6 жыл бұрын
are we?
@woodsoncreativestudio3959 6 жыл бұрын
Hell yeah... That's Como La Flor
@thefutur 6 жыл бұрын
i guess we are.
@ItumelengMadisha 7 жыл бұрын
hi guys. please also light up Ben's side of the camera. he looks dodgy with the background light
@thefutur 7 жыл бұрын
Itumeleng Madisha nah. Let him look dark and grubby. :)
@ItumelengMadisha 7 жыл бұрын
lol. alright
@lifelesun 8 ай бұрын
19:38 💥
@lifelesun 8 ай бұрын
26:42
@lifelesun 8 ай бұрын
43:34
@lifelesun 8 ай бұрын
1:04:09
@anza3275 7 жыл бұрын
Chris, how do you stay so young?! Jealous.
@thefutur 7 жыл бұрын
An Za you are very sweet. Clean living.
@jamiel7424 7 жыл бұрын
Chris has tired-looking eyes.
@thefutur 7 жыл бұрын
i probably need more sleep.
@jamiel7424 7 жыл бұрын
and coffeeeee :D
@thefutur 7 жыл бұрын
maybe a day at the spa.
@onsetaugust 7 жыл бұрын
What is Chris' MBTI? ENTJ?
@thefutur 7 жыл бұрын
INTJ. but oddly enough, i took a quick test recently and it's now borderline ENTJ.
@onsetaugust 7 жыл бұрын
To get really nerdy on you, the Ni and Te is apparent. Your quick draw seems more ENTJ though, but INTJs seem to have a greater capacity for creative endeavors. Business beastmode either way.
@thefutur 7 жыл бұрын
am i so obvious? i don't even know what it all means TBH
@onsetaugust 7 жыл бұрын
Jungian Cognitive Functions are the building blocks for the 4-letter codes - the cognitive preferences akin to right-hand/left-hand. This may be an interesting read - "Which Personality Types Make the Best Designers" www.creativebloq.com/career/which-personality-types-make-best-designers-71412160 Interestingly, INTJs make up only 2.1% of the population, but 16% of the designers polled.
@kmbm23 7 жыл бұрын
Chris might end up shooting himself in the foot. A *freelance* artist will walk into blind offices and demand 40000 and not flinch. 😂
@thefutur 7 жыл бұрын
Kenneth Mwiti they already do.
@tenodaley5961 7 жыл бұрын
The Futur do you give them chris or do you try to justify their work
@poste1otto 7 жыл бұрын
hahaha "my excuse for not using capitalizing letters is that it takes longer to type". Come on now, I am sure you can find a way better justification, you did not convince on this one. :P
@thefutur 7 жыл бұрын
Jeremy OTTO try responding to as many comments as I do. Tell me what you have to say then. Not trying to convince you.
@poste1otto 7 жыл бұрын
I meant it more as a tongue in cheek/tap on the shoulder type of comment, no malicious intention. I deal with clients all day so I learnt to touchtype, I dont even realise the difference when I type a caps or a small letter anymore, that's where this was coming from. Thanks for all the videos, you and your team are really helpful, much appreciated.
@thefutur 7 жыл бұрын
Jeremy OTTO you're welcome. I can never tell w comments cause of the trolls out there.
@fatman_120 7 жыл бұрын
Hey Chris i love your videos I've learned a lot more on the business of design in the past few months because of them. Quick question for you, what do you think of Romain Trystram art work, and style of art direction? Check out his work if you haven't already on Behnace : www.behance.net/laylow Looking forward for your response thanks, have a great day.
@thefutur 7 жыл бұрын
it's pretty cool. it's not a style i'm particularly fond of but i think it's well done.
@fatman_120 7 жыл бұрын
Thanks for your response, keep releasing new videos when you can appreciate the free content.
@thefutur 7 жыл бұрын
you bet. we got some big episodes in the works that we'll be dropping next week.
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