Dealing With Unhappy Team Members and Customers

Рет қаралды 21,237

Жыл бұрын

Today, we’ll hear from:
• A business leader struggling to train and delegate to a team member
• Leadership principles learned from extreme sports with Alison Levine
• A house call dentist who feels guilty for making a profit
• A small-business owner wanting advice on how to enforce a cancellation policy with grace
Links mentioned in this episode:
• The EntreLeadership Podcast: bit.ly/TheEntreLeadershipPodcast
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• Alison Levine’s website: bit.ly/3neLPf3
• On the Edge by Alison Levine: bit.ly/3oAEZkn
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Пікірлер: 46

@ghostriley1855 Жыл бұрын

The first caller is the one lacking competency not being able to explain his situation simply 😂

@SiCVoltage Жыл бұрын

That second caller she seems like a gentle soul. What a special person she is.

@techismycologne Жыл бұрын

15:08 Her comment about finding somebody with confidence and an "Ego" is absolutely spot on. Really resonates with me.

@O2NotIncluded Жыл бұрын

So glad to hear that, Roni!

@teaadvice4996 Жыл бұрын

First caller is paying him a competitive $13/hr

@CadetClark1996 Жыл бұрын

I love what she said about having a healthy ego. Confidence and pride in what you’re doing is the key to success!

@O2NotIncluded Жыл бұрын

RIGHT? And believing in your strengths/talents doesn't mean you treat people poorly, it just means you are confident and you know you can get the job done! Having an ego does not mean you are an egomaniac.

@richthepup Жыл бұрын

First caller is a weak leader clearly but I did understand him on the employee not understanding the theory behind the work. Sir, that’s the different between paying for a helping hand vs a practitioner of the craft! Practitioners understand the theory not just the tactic.

@robertbell525 Жыл бұрын

Yep that guy could not even articulate requirements no wonder the kid is dazed and confused.

@genxx2724 Жыл бұрын

Is sounds like the employee needs classroom education. He is able to do the procedures, but doesn’t know where to apply it. He lacks confidence and independence, and he should. Confidence with no reason gets us in trouble.

@Amiga247 Жыл бұрын

Also it’s unreasonable to have “important conversations” during the lunch break.

@buckybadger4life Жыл бұрын

It sounds like he is scared to be on the air, in fear of retribution

@claireemery5714 8 ай бұрын

Exactly!! The employee rightfully believes his lunch break is his own time. The employer maybe violating labor laws by considering it training time.

@kaybeanscloset478 Жыл бұрын

This is great! And the caller convos/topics great and relatable! Papa Dave you ARE the BEST!

@kaybeanscloset478 Жыл бұрын

The conversations in general give great perspective - this is very helpful

@janemuir3546 Жыл бұрын

Thanks for having Alison on, just bought her book and looking forward to learning from her too. Thanks RS for great programs that enrich as well as entertain.

@secondcitysurvival8404 Жыл бұрын

Love these shows just as much as the Ramsey show!

@jd_dumpsters Жыл бұрын

Amazing! I totally enjoyed the education.

@screwdriver_bandit Жыл бұрын

As a tradesman who’s worked for a lot of guys like this first…Dave is 100% spot on. This dude is a typical manager in the trades these days: thinks their sh%# don’t stink, overly critical, concerned with subjectiveness over the way you do your work if you have another way. I’ve quit multiple shops like this guys.

@genxx2724 Жыл бұрын

Idk . . . trades are done in a methodical fashion, and if you’re doing your own thing, it complicates later maintenance and repairs. I’ve seen millennials and younger insisting their incorrectness in various areas is “doing it another way”. Lack of standards in the home and in schools is going to undermine our country’s infrastructure.

@screwdriver_bandit Жыл бұрын

@@genxx2724 you can still have standards and not be a weak leader like this caller. But it’s guys like this who them complain they can’t find anybody. Yes- many of the young guys are lazy. You have to be patient with these younger cats. I’ve trained some and most of the time the problem is guys like this who can’t get their hand out of their mouth and communicate correctly. If you talk to them in a way they understand they can do what’s asked. This guy thinks everyone’s a mind reader.

@genxx2724 Жыл бұрын

@@screwdriver_bandit He communicates very poorly. He’s lucky he was raised in a family business and learned it growing up. He’s robotic, the business is technical, maybe his parents are robotic, too. They may all have Asperger’s.

@screwdriver_bandit Жыл бұрын

@@genxx2724 hahaha

@jackdeniston59 Жыл бұрын

The realreason for the quiet quitting.

@darryltognarelli6769 6 ай бұрын

For the first caller they should have separate, dummy reader boards set up and show every new employee how the wiring set up should be done on every reader board and test them before going into the real world of hooking up the wiring

@flybyav8tor Жыл бұрын

That 1st caller needs to put a training plan on paper. Well thought out gradual learning process with evaluative standards.

@mgb5170 Жыл бұрын

So cool to interview a sporty woman! love it!!

@O2NotIncluded Жыл бұрын

THANK YOU!!!!!

@AnOriginalYouTuber Жыл бұрын

I would have thought the first caller was right. New perspective for sure!

@colinjoh5901 Жыл бұрын

My favorites thing is when a caller asks a question and Dave spends 7 minute talking about how great he is and how generous he is. Nothing like patting yourself on the back! My god

@janemuir3546 Жыл бұрын

Jacqueline from Phoenix the packages, are they paid up front? If so then they get one less lesson. Example: if they bought 5 lessons and cancel the 3rd then they only get 4. Be firm with your 24 hour period. OR buy 4, hold the dates without cancelation and you get an additional 30 minute class for free....and build that 30 min cost into the 4 class package. Or raise your prices the 10% to eliminate some trouble clients. Swim lessons are a great gift. Great work!

@JacquelineFollmuth-sj5cm Жыл бұрын

Hi! They are paid up front. Happy to report I’ve started enforcing it for the last six weeks and not one customer has complained. A few disappointed folks, but explaining we’re a small business and have to make sure our people can eat and put gas in their cars has resonated well.

@auspilot6119 Жыл бұрын

Hey Jacqueline, our infant son’s swim school (whilst not mobile) requires payment in full for the whole term by a certain deadline otherwise you don’t get a spot. It’s also clear then that you’ve paid for the term so psychologically you’ve committed to going to ALL of the lessons. Just thought I’d share. Hope things are improving for you.

@barronweir123 Жыл бұрын

Possibly low pay for non union electrical shop. And these guys dont like the employee these situations create

@williamtrapp1694 Жыл бұрын

I would be confused too. Listening to this guy confused me too. He needs to improve his language skills.

@screwdriver_bandit Жыл бұрын

North Dakota for ya

@charliehunt1470 8 ай бұрын

how about discouraging work-talk during lunch? that’s their time. time to eat and rest and come back stronger and more alert in the afternoon. i don’t want my people talking work at lunch. eat, hang out, go off with your earphones; i don’t care. i just want you to have a goddamn lunch break.

@BEACHDUDE71 Жыл бұрын

I am quite quiting and it's working for me 😂

@sagmeister2234 11 ай бұрын

The first caller is a weak leader. He’s really calling in looking for a reason to justify getting rid of the new guy, because he doesn’t fit in.

@moseshenry6265 8 ай бұрын

I don't think expecting a 23 year old to learn how to wire in an electric plant and learn the theory behind it is too much to expect

@moseshenry6265 8 ай бұрын

Electrical engineers are geeks, give him a break. He is trying and does care about his employee, he just isn't super good at it

@lawrencebarber1551 Жыл бұрын

Sounds to me like their training is an issue.

@BubbaBigelow-ki5po Жыл бұрын

Did Dave not say he sold one of his books for $10.00 a pop and he sold 10 million of them ?? Wheeeew....you TALKING about the MONEY 💰 bag lol

@robertbell525 Жыл бұрын

The healthcare provider from Buffalo is very idealistic. Be very wary of "The Poor". Unfortunately, helping people is a thankless job and she will be abused and exploited. Latest iPhone in one hand and EBT card in the other is my typical experience especially standing in line at Walmart. They will use her until she is sucked dry and then light her up when she can no longer help or asks for some minimal payment. My wife works at a doctor's office and sees this. Hundreds or thousands in unpaid bills. Commit to a payment plan and then dont follow through. Then they get in their $90K F150 and drive off. Be very very careful.