Doing THIS Will Increase Candle Sales & Customer Satisfaction (and it's so simple)

Рет қаралды 2,288

16 күн бұрын

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DISCLAIMER: Everything shared in my videos is my own personal experience and is for educational and informational purposes only. If you are wanting to start a business, always seek legal guidance from a local business attorney and certified public accountant to make sure that you are running your business legally. Everyone is responsible for their own product testing and business structure and I will not be held accountable.
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I do not own the music in this video, all attributions:
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Music by Mathew Rodriguez - Only Friend - thmatc.co/?l=4783D60C
chill. by sakura Hz / sakurahertz
Creative Commons - Attribution 3.0 Unported - CC BY 3.0
Free Download / Stream: bit.ly/chill-sakuraHz
Music promoted by Audio Library • Chill - sakura Hz (No ...
Title: chill by sakura Hz
Genre and Mood: Hip Hop & Rap · Calm
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Пікірлер: 17

@joycerodgers219 14 күн бұрын

I definitely ship quickly with my boutique sales and always receive praise from my customers how fast I ship. It definitely keeps themcoming back.

@WanderingPinesCottage 14 күн бұрын

I've been in business for almost 13 years and the idea of what fast shipping is has changed because of Amazon. Amazon has made customers sooo impatient and made people's expectations almost unreasonable. It's been such an annoying switch as a business owner. I started to receive complaints (not a ton but enough to be like what's going on!) about my shipping times once amazon prime became a thing. I never received complaints prior and my shipping times have always remained the same! I have tried to adapt some and get things out quicker but it can't always happen - it's just me running it and I'm also a single mom. :) I understand that some suppliers are quicker than others but I don't usually order because one ships quicker over the other. I just have to plan around their shipping times. It is nice to receive things quickly but sometimes I wonder if the workers are overworked because people are sooo demanding of getting their supplies so quickly.

@MemoryBoxCandleCo 13 күн бұрын

I totally get that! You do what you can! ❤️❤️

@suzanneh3052 14 күн бұрын

I completely agree with fast shipping being a priority, both as a business ordering supplies and shipping to my customers. I find that communicating with my customers about the timeline for shipping helps immensely.

@christinabartley9542 9 күн бұрын

Fast shipping! I use Long Star for my wax. Even using ground shipping, I receive it in 2-3 days. Candlescience ground shipping has gotten better, but so expensive. I used to get Amazon a few days, now it’s a week.

@angelineartis8610 11 күн бұрын

I think bigger candles brand should consider Africa amongst those they ship fragrances and others candles making essentials to, because that's one thing we west African candle business owners struggle with

@kitakhat 14 күн бұрын

I definitely prefer the vendors that ship fast. Makesy has a hub near I suspect and common items ship to me quickly. I can drive to Lone Star. There's some others close too. Candle Science is the best on fast shipping and price and quality. Only thing is, they don't offer installment payment integration or shipping deals. Typically , spend $100-150 for free shipping is my choice vendors. I definitely consider accessibility, especially when doings pre-order/made to order.

@toms81162 12 күн бұрын

I try to do same day shipping. Usually I give a 3-5 window. Its tough when you work upwards of 12 hours a day. As far as shipping from a supplier, I will order when the bottles are half full. Only one lags. BUT, they bought two companies I deal with and I more about trusting their oils. BTW try the Flaming Candle. May take a while, youre in California, they are in Georgia, but their oils are spot on.

@cB-nm1js 14 күн бұрын

We are about to start shipping our products but are worried about the summer heat. Someone said they only ship candles on Monday or Tuesday, so it is not sitting in a warehouse somewhere in the heat. How do you handle shipping in high heat?

@MemoryBoxCandleCo 14 күн бұрын

Oh yes! We are actually about to implement a mon-wed only shipping because of the summer heat! I guess that’s the only time I go against shipping asap :)

@marcin4922 13 күн бұрын

Would you consider doing a private consulting call? My wife and I are getting a candle making side hustle together, I think your input would help us out. Thanks for all of the coaching you offer in your videos!

@MemoryBoxCandleCo 13 күн бұрын

Hi! This is something I really want to offer! My baby is almost 10 months old and is currently teething and super attached to me so I know it would be really really hard to be able to stick with a scheduled call right now. (Unless you were open to a 2-3 hour time frame where I call you when I can 😅 ) But I hope that in the next 6-12 months I’ll be able to have the ability to schedule out calls and offer coaching because I have had a Lot of requests for this lately!

@marcin4922 12 күн бұрын

My wife is retired and is home most days, I'm still working, so I'm only home on weekends. We think the optimum time frame would be in 2-3 months, so it looks like this will work. Thanks for your prompt response, and have a great Independence day!

@MemoryBoxCandleCo 12 күн бұрын

@@marcin4922 great! If you haven’t already, join my email list on my website here: ericamariemorris.com/checklist and I’ll be sending out an email in the future about coaching when I’m able to fit that into my life because I would truly love to start doing one on ones :)

@shinningstar439 12 күн бұрын

I totally get fast shipping. Realistically, most people don't have time running around like a chicken with their heads cut off. Simply because our customers are impatient. Everyone can't be Amazon. I was stressed just by thinking about fast shipping.😂😂😂😂

@MemoryBoxCandleCo 12 күн бұрын

I get it! I think as long as you are transparent on your website (ie saying processing time is 3-4 days for example) that’s the most important part! And if you can under promise and over-deliver, that’s even better! I understand not everyone can ship same day. But trying to ship out as quickly as you can should be a priority when running a business 🩵 I recently ordered something from a new company and it sat for over two weeks without being shipped and I had to email them and be like ?? 😅