He opens with "Happy new year! Happy 2020!" Hahahahahahahahaha! If only it had turned out that way.

You just saved me $200 thank you

Sorry about your luck my friend! Thanks for posting

Thanks for the info, I just though of getting 2 flir one Gen3 to interchange and charge them if I required them on the field. I just did research on FLIR battery, they are after market replacement battery and rate 185mAh/0.7Wh ~ $10 to $15 . According to Lithium polymer property, it will discahrge 5% per month. so if you keep it in a box for 12 months, the charge will drop to 55%. But if you use it often, recharge for 300 times and the battery will start to degrade.

To those of you saying the reset procedure or new battery will fix it easily, that may, or may not be the case. I can yell you from my experience on a dead gen 2, the reset procedure and a brand new battery (confirmed good 3.7v) did not resuscitate the unit. It was dead dead. Flir gave me the same bs about a "discounted" new unit but wanted me to mail them the old one. No thanks.

Thanks for sharing and confirming what I thought was the case. Disappointing.

You are 100% correct. I have 2 flir ones. The first is now an expensive paperweight. The second i have to charge every to weeks (max8O%) so as not have a dead battery/dead camera. Zero support from Flir.

Happy new year! Happy 2023

I had also this gen2 camera and it's battery died. Flir kindly replaced mine with gen3. But seems it has also isssues with battery, it will be empty if not used for a while. Batteries are available at ebay and they are with connector. Diy perks did replace microusb with usb c for one of those..

Thanks for the warning!

This happened to me too. Solid orange LED.

I have deleted FLIR from my amazon wishlist. Thank you!!

Thank you for the warning me. I was just on the way to order before I saw this :o)

Thanks for sharing.

Guys I have been messing with mine for a few days plugged into the computer then found that it would stay with the light on longer if I used a battery powered USB charger, then it came up with a red blinking power light and after long last it turned on a green light by the charging power cord I was about to give up and take it apart and do a cold reboot at the inside battery, but started a video about it and the guy said try turning it on, then plug into your phone, yahoo its works! so glad to have it going again when it runs I love it.

Thanks for your Review. I purchased the Seek instead. It does not have a built in battery and uses your phone and for the same price.

I hope I get a better response. I purchased Gen 1, only used it a few times, and now it doesn't work. The green light is on solid, but it seems to be prompting me to charge it. There's no way I'm paying $200 for a disposable thermal camera.

Mine is about 4 years old and still works good.🧐

Thank you for sharing was thinking whether to get the Flir One Pro or Flir C5. I know once I'm done with it, it will sit in a box probably all summer or until the next time I need it. So this video has just saved me £400 if the same issue is to happen on Flir One Pro. I don't think the same thing will happen with the C5, but let me know if you do know of similar issues with C5? Or any better recommendations

Thanks , you saved my money.

They just told me the new app, which apparently works with a variety of iPhones, does not support Gen 1, but Gen 1 can still be used (somehow) with the iPhone 5/5s. Too bad my iPhone 5 is dead.

Never had a problem with mine & I only use it during winter to check my bee hives. For most of the year it's in a drawer in my desk. I just purchased the Flir One-Pro only because my new phone uses a USB-C connector.

Had this issue with mine. Get a heat gun and heat it up, on a low setting so as not to melt it, heat it gently and keep plugging in to check. Mine started charging again after heating for a while. The heat raises the voltage in the battery and allows the charging circuit to kick in.

Do they have warranty? If so, check your debit card or credit card that you used to purchased it with and see if they have any extended benefits from visa or mastercard. If they have extended warranty you can file a claim through them (visa or mastercard respected websites) with a warranty claim, and you should get reimbursed what you paid (excluding shipping, check benefits to see if its covered). Check the cardholder agreement.

Glad I saw this. I will likely return the Gen 3 I just bought. I'm going to run it down and see what happens.

I noticed that my FLIRONE PRO self-discharged fairly fast when off. The battery is a small 4.2V Li Ion. If it goes below ~ 2.7 V, it will refuse to charge, but I never let it go low. I got inside and installed a switch to disconnect the battery when off. When the switch is turned on, it starts the warmup automatically (no need to press the button). Also the charger that came with it was way too high current, so I substituted a ~100 ma charger.

Just normal lipo issues. Try warming it up to 40 degrees C (105 f) whilst charging. ie. Take a water bottle, check the temperature as noted, put a blanket over it, sit the unit on the blanket and charge it.

Thanks for exposing this and glad I caught it before I made a purchase. Gonna stick to an isolated solution that's not Flir.

29,000 people have seen this video. That is 29,000 sales lost due to poor batteries and poor customer service. You would think they might correct the issues...

Experienced a different flir customer service issue. I was left screwed out of $200's. Any alternatives? Seek devices any good?

I was gonna say same thing, tear it down and try to diy battery replacement. Did you eventually come up with a solution? Thanks for vid.

I had issues on 3 different flir one devices. They all failed at some point. There's apparently poor layered pcb design and also the main CPU / other IC's solder fails

Nice video i like it. I think i have a gen3 since 9 month and use it 10 times maybe. battery pass from 60% to 40% in a minute. Last time i want to charge the device it doesnt work. Today it just died no light anymore. Is there a way to plug inside wires to be able to charge the device just by using it? sorry for my english.

It's for this reason I deal with Amazon. You're not stuck with crappy electronics.

I liked your information as I have the same problem. Your dogs were a distraction to your otherwise good video.

I have the 2, I actually came here wondering if there’s a newer one that’s better yet. Guess not. I had a different issue. I returned it during the warranty period due to terrible battery. I thought it was defective. Full charge and almost immediately it’s reading in the 70s and within a few minutes it blacks out. They sent me a new one. The new one was the same. I’ve had it for 2 or 3 years now and since I don’t use it much, due to these limitations, it’s only gotten worse. It starts off around half battery and within minutes it’s dead. Really frustrating because I otherwise love it. It’s a great device while it’s working. The fact that 3 generations has not seen much improvement is odd for such a company. Here’s some advice. Make it twice as big and fill it with more mah. We don’t care if it’s bigger if it lasts and works!

Thank you ...will not be purchasing this product or any other from them for that matter ...thank you !!

The same with my camera. It goes to sleep and never come back. the app recognizes the cam, but never start to work.

i have used a good battery and jumped it to a dead battery. the voltage will increase enough so the charger can sense voltage to charge. smart chargers need to sense voltage to charge. works most of the time unless the battery is stone dead. seek compact pro uses the phone to power up. but is not as good as the flir. less pixels.

Wow. Thanks for posting. I was looking at this model, mostly because I thought FLIR was a reputable company. I will look elsewhere.

Wow, that's a real deal breaker. I would have never guessed that if the camera sits unused for several months, it bricks itself. At least the Seek will never have that problem.

Successful solution, which is mostly on-hand anyways: Tried it 10 min ago. Connected through usb-c adapter to phone, and through micro-usb to a power bank. Works well, and you can always charge the power bank..

I loved mine, for just about 2 years and 10 uses as well. I was appalled at how bad their customer service was. I've read of people modifying theirs to oull power from your phone. I need to do that and convert to type c. Its gonna be difficult but this thing has been a paperweight for the last 5 years

Sorry to hear about your troubles, nothing worse than an experience like this especially the steep cost of the product. I ordered the FLIR One Pro a month or so ago, even after reading all the negative comments. So far I haven’t had any issues with it. The battery has been charging nicely in about an hour and it has not been discharging when not in use over a few days. The software also has been working for me, I use it for fault finding electronics. I did reach out to FLIR in regards to the issues and they reassured me the product was good and backed it up with a 2 year warranty period.

Another issue - they updated the app which removed lots of functions from the Gen 2 device. In essence the company are trying to force you to upgrade to newer hardware.

Been working on getting my gen 3 back to life after this same problem

Strange, I have a gen 1 and i preordered it, so i got it as soon as it was released. I've had it for idk, roughly 5 or 6 years? i cant remember, it was a terribly long time ago, and it works as well today as when i first got it. Maybe I just lucked out. The reason i went with FLIR is because at work, that's all we ever used for Thermals, so I thought they were the best. The ones we had at work were in the 10s of thousands of dollars though, but they took some serious abuse and kept on truck'n.

I got same issue. I took apart and the battery connector on the board ain't soldered for shit so I took and soldered leads in place of the connector to connect with an external 3.8v battery I took out of an old cellphone and now I don't have issues and the battery lasts forever. Only problem is charging it so now I'm thinking of hooking a drone battery pack up to it with the charging port built into it. Oh p.s. if you try this be careful and ground yourself to prevent static discharge

whats the status on the teardown? I'm sure some of these electronic fixit guys can fix it.

Post your review on Amazon on the product page. That will get millions of views.

Hi, I have a Flir One Pro, phone won't recognize it any more, keeps saying to insert camera, any idea why?

Thanks for helping me dodge a bullet!

You could just replace the battery for $15. Or do what someone on here said in another comment and pull the battery out, jump start the battery back up to above 3 volts and then it should start taking a charge again. Someone also said that there are solder joint issues. I'm gonna go over mine that is quite a few years old with a microscope and hit it with hot air if I see any joints that look suspicious.

"May 2020 bring you good health and good fortune"... That didn't pan...

I always wanted a thermal camera, I finally got a FLIR One Pro LT today, made around 20 photos, put it in my hoodie front pocket, minutes later it didn't work anymore. I think the connector snapped inside :((( Connector is a very rigid plastic, I seen photos online, sealed inside that wheel connector is multi layer circuit (that snaps easily). You guessed it, they are not fixing these.

Your right on with your attuned .Flir has going down.

Interesting I got mine a week ago and FLIR is included a complimentary power bank no charge

I had original no issues but battery sucked. Then got the C2. Had issues they sent me a new one, used 5x now I have orange yellow on the screen and the lense is flaking. Now i have to contact flir again

Is there an issue with using a charger that did not come with it?

thx great video. i think ill modify mine with a tiny phisical switch on the battery idk

I have a Cat S61 Phone, the Phone works Really Good, Battery last All Day, and it have a Thermo Camera,

its a shame it does not use the phone battery to power up the flir. otherwise keep it plugged into wall outlet usb when not in use. maybe that will keep it charged up.

I still own the first gen and it still works

Maybe you have to recharge it for longer time. If the battery drains out it happens that device need some time of recharging to have enough battery to start again. If you try it let me know if it worked

That's a common issue with any lithium-powered device. Lithium batteries lose charge over time, and when left to sit without usage/charging, the voltage can drop lower than the required voltage for safe charging. Being a small device, it has an even smaller battery without a lot of capacity. You should be able to give the battery a temporary "boost" in power using another battery, if you can get to the physical battery itself. Then immediately plug it in and it should be fine to use. IMO, the only real waste of money here is buying something that costs $200 and then leaving it sitting around for 6 months to never be used.

did your modification work? ifso what was the mod?

My Flir one battery crapped out too. It gradually did not want to charge the battery any more until not at all. I disassembled it and charged the battery myself and after that the flir worked again with about 70% of original capacity for months. But now it will not charge again. Poor design, poor battery quality. Sad product sad company sad customers.

Ditto, my gen 1 has battery issues too. $200 through the window!

what is the best way to open it ??

i just went to use mine, fully charged.... and it only stays on for 2 minutes, when i connected the charger it says 43% charged, removed the charger and turns itself off in 20 seconds. not too happy.... flir needs to offer a trade-in allowance to support people like us that purchased these when they first came out for the model that will use your phone battery so that IT'S RELIABLE.

Why does it even need an internal battery when it gets plugged in to the phone anyway 🤷‍♂️ Planned obsoletenes?🤔

We have a SEARCH AND RESCUE SCOUT TK Scope And we have the SAMEEEEE ISSUE !! After 3 months of not using it the unit will NOT CHARGE Please let me know HOW you fixed it They do.warn ya that the internal batterys life span is lesss then 2 years. And the batterys can not be changed

Open up the device. Wire in an external battery. Will make it more practical amount of charge. Good luck.

Its probably got a Lipo battery in it which the voltage drops off the edge of a cliff when goes below 3volts per cell. Open it up... give it a boost with a RC charger in NIMH mode - about 10 to 20 seconds and the battery will pick up... then put i back on normal charge. Might be a good idea to disconnect battery when doing this. Ive heard FLIR support is a joke... they literally dont give a F

What would you or people here recommend instead?

if you leave any device that has a tiny lithium battery inside for 6 months without use ,it will be stuffed ,same with bt head phones and bt speakers ,once the battery is 100% dead and left for 4-6 months itll never hold charge properly again

The battery is easy very easy to replace yourself. Agree that battery life sucks, but the new battery I'm good to go.

Take it apart and try to power it directly from usb connector... Should be possible if phone gives out enough juice.

The Seek has some issues too, BUT at least you don't brick the camera if you fail to change it often. Thanks for the video, you saved me a lot of money. While Seek has some quirks, it looks like the only choice for me.

I have the same issue with the gen 3

lol i literally searched for a review, and the first video i found was this, what a disappointment, so what alternative we have? i mean the ease of use from flir one is top notch

i have the exact same problem with my flir one (iphone version)- used it 4 or 5 times then didnt use for a year. Took it out to use and of course it doesnt work/charge.. took it apart and disconnected and re connected and still the same issue! Do not buy!!

This should be a warranty service. Doesn’t FLIR provide warranty with their devices?

FLIR pro do the same. Wasted my with the same problem. 600$

you should buy the UNI-T 300usd better resolution .. for the money it is a lot better

Thanks i wont but one!!!!! FLIR DO SOMETHING!!!!!!!

My question is: Is there a solution? For example: Ask a professional to put the flir to charge directly on the cell phone?

Let's put it this way, it's a Chinese product, we know the Chinese manufacture, but they're smart, even if this project isn't theirs, they make a function accessible at a modest cost, and they do it with everything, professional cameras have unaffordable prices for many. with this product they have made it accessible to many, but do we want to expect that reliability and durability are enclosed in those few centimeters and at that modest price? It is a risk to consider, it can go well or it can go badly, it being understood that it could also happen with high-end products, although it is less likely, perhaps you are among the unfortunate few?

Fyi 2020 didn’t bring Wealth and fortune lol but thanks for saving me money

You probably bored the poor little unit to sleep. Of course it did not want to wake up and hear more talk.

I agree with you completely. That’s why I picked up the seek brand thermal imager. Waaaaay better than FLIR

My one would never even charge to 100%. Best i could get was 82%. Got a replacement. Exactly the same problem. Then lucky if i got 30 minutes of use. Rubbish. I had to plug a power bank into it while i was using it.

This dude keeps mentioning 2020, he had no clue...

Uh oh I now know what my problem is

I'm guessing it's an nternal non-replaceable battery 😢

Just replaced my battery after 5 years of use.

Parallel charge the lipo for 5 seconds.

Open it up and order a new battery with the same part number.

I have gen 1&3 not having any problems for iOS

explains why it only costs 200 bucks being that most flir's cost over a grand...