It’s so dumb we can be rated or reported by customers and restaurants but we can’t rate customers and restaurants. It would be so helpful to see customer ratings to help you pick better orders with friendly people

Problem is, a lot of restaurants don't treat drivers like human beings.

I've noticed that the people who tip are also usually very nice.

1 tip that I believe really helps with your rating. I literally always type. "enjoy and have a great night!" and my rating went up. I had zero rating after a couple dozen deliveries now I'm at 5.00

The best thing is the no contact deliveries. I wish they would just make all the deliveries like that where you have to take a picture.

Sending funny doordash memes to tell my customer I’m on the way has got me tons of extra tips and made some peoples day. Lol

I was harassed by a customer and luckily support felt like helping me that day. They cancelled the order and I got to keep a pizza and some breadsticks😋

I never realized restaurants could report Dashers, thanks.

I'm new to doordash and I learned the best way is to just take a picture after they told you to leave at the door. If you don't see them taking the food. Give them a text or call the food is out there. Also, be fast.

Im gonna say, just in my area, ive stopped picking up from wendys and taco bell. My ratings are going back up!

In all fairness Door Dash don't listen to anyones complaining..on either end!!

Basically don’t deliver from local fast food restaurant chains because most of the time they mess up the order and you will get blamed as a dasher

There's been some dashers lately in my area taking food, unassigning the order and keeping the food. Really puts you out.

yo this is good shit man I just found your channel and I just started Doordash and it's going really well. On behalf of everyone watching, thank you. Keep it up.

I started off keeping a great customer rating. Then once I learned the ropes my rating started going down and I was doing nothing wrong. I started to panic about getting deactivated and just couldn't figure things out. I didn't know what my customers wanted from me since we can't see feedback. And the bad feedback came from the urban areas,with my own people. Feedback should be visual. We should know what customers think we did wrong so we can fix it. Finally after talking to a seasoned worker I concluded I didn't smile and talk to the customers enough. They don't want you bouncing around like a clown or holding them up with long drawn out conversations as if y'all are buddies. However, they seem to want you somewhere in the middle. They want a happy smile on your face as if you just LOVE LOVE LOVE serving them as if it's an honor. And they like it when you make small talk "How's your day going? I made sure to give you extra napkins. Your food is good and hot. I hope you have a fantastic rest of your evening and enjoy your meal". To me that is just too much and fake. I feel a hello and thank you have a nice day" should suffice. But once I start making a lil small talk with a big smile on my face, my ratings started going back up. So much for a $3.50 run. I realized when I first started I was nervous and awkward and would explain that I was new. The customer would be sure to rate me 5stars out of empathy I guess but once I stopped the small talk and got strictly business they felt I didn't give it a personal touch of my character. Or I didn't kiss their butt lol.. I guess..either way it seemed a bit weird or egomaniacal because the ones that don't tip or always the ones harshest with the ratings. You have to really do wrong to make a top tipper leave negative feedback. So it makes me feel it's really a reflection of 'their'personality and what they got going on in 'their' lives. They feel pleasure in being able to assault you in your ratings because they're unhappy with themselves. Maybe I'm overthinking but it almost cost me my job so it's worth acknowledging and getting a handle on. I just wonder if anyone else experienced that?

Here is another reason you can get deactivated. I recently became a target of a sting operation while delivering 6 pack beer. Why these undercover police officers would target an innocent Doordash driver is beyond me. I'm a single mom trying to make a living. I have no criminal record whatsoever and I don't even drink. I had 5 - 6 undercover officers surround me before I had a chance to even notice the text message from Doordash telling me not to leave the alcohol with the customer. When I scanned the ID, I had the approval from my DD app to proceed with the completion of the order. Even though I tried to explain the situation to the officers, they still cited me with a ticket to show up in court three months from now to tell my side of the story. I was an innocent driver trying to make $6.25 for this particular order but ended up being a target a bad sting operation. Things got worse for me when I tried to contact DD for some support. When I contacted DD, they told me they were going to escalate the case to their legal team and that they will get back to me within 24 hours. Four days went by before somebody finally got back to me. He asked me to explain what had happened and asked me to email him a copy of the citation for their record. He promised to keep in touch and told me again that somebody from the legal team will be contacting me. Thirty minutes after I emailed him a copy of my citation, I received an email from DD telling me that my account has been deactivated. I was shocked beyond belief. Instead of getting help from the company I worked so hard to deliver over 3000 deliveries in less than 6 months with a 4.98 driver rating, I was left hanging high and dry. I was shocked and felt betrayed. Doordash is not a company you can trust. They will not support you in any way but instead will throw you under the bus if anything happens even though it's no fault of your own.

what I realized is that a lot of customers be so rude and angry it’s like they are mad that you have. A little gig to make money while they just sit home and wait for stimulus checks like I always drop the food off in time give great customer service and take a picture and they will still say they never got they food and make up false things 🙃it’s just crazy

That's Love! You did told them, you did show them, hope they paid attention!

I got deactivated for “creating an unsafe environment” she accused me of acting like I was going to run over her by jerking my wheel towards her smh the cops got involved and found that she was full of it

You are brilliant!! You are so full of so much helpful info!! Who else would know better than someone that has done 10k+ dashes. Thank you sir! I appreciate you!!

I NEVER accept orders from Wendy's they have literally been missing items from the menu every time

Great channel, I’m still waiting on my activation kit to be mailed out, I’m currently a uber eats driver. I love to do research and enjoy a good presentation. I’m also a DIY mechanic, took a week off to replace my exhaust. It broke while making a delivery. I kept a emergency maintenance fund that helped me out tremendously. I’m back with a much quieter car.

My friend I just want to take a minute to sincerely thank you for taking the time to provide this information. I'm fairly new to this and I've been watching your videos and they are very helpful. Thanks again

A POS customer LIED on me saying he never got his order 😡 I waited at the restaurant nearly half an hour for his order 🤬🤬

Your hat is changing colors.

I am a new dasher. I have found your videos to be very helpful. Keep up the good work.

Binge watching ALL of your videos! Started Dashing to make some $$ while waiting for this COVID to pass.. I have to tell you thank you so much 😊 Super helpful

I watched a few of your vids, I wanna rake up this dash cash in my area. This vid had my attention because I can't rake nothing if I hit a banana peel unknowingly so preciate ya man.

My good friend was suddenly deactivated for “misuse of red card”… no explanation as to how, or what transpired. He filed an appeal and they rejected it, saying “under the independent contractor bylaws”…. The coldest part to me is them not saying what he did, essentially robbing him of any opportunity to defend himself…

I've been at a 4.0 for the longest and over 100 still nor deactivated, but traffic is usually heavy or slow vehicles in both lanes in my case.

Thank you for making us better dashers! Raising the bar!

I had a dude from a greasy project hood order a tiny pizza at like 3 am and he changed delivery directions when I was in mid delivery and gave me like 3 stars or lower, gave me so much attitude when I called in to ask how to get to his house I should've unassigned and retained my great record.. Great vid

I’m really happy and impressed with the good work of your hands mr perms,my account is bac

This dude is so funny. Bentley your videos are knowledge and entertainment 😀

I did 174 delivery then I got deactivated. I tried my best, wtf.

Honey on biscuits is so good! It's also good to dip chicken nuggets in.

My man! Haha “you already ready” thank you for giving us these great tips. I’m looking to start my journey through door dash, and clearly need some heads up before I get into this.

Thank you for tips First week and was scary. You are amazing and helpful. Love your humor.

Not dashing much lately due to rude customers and restaurant staff. They take advantage of the fact they can rate you. I had restaurant employees curse at me. I don't have this issue on other food delivery APPs. The ratings creates an adversarial relationship. Image a restaurant server being rated by each.customer they serve along with the kitchen also rating them on each order they place and pick up. I see why Doordash cannot keep drivers. I am very bitter right now due to this which is why I haven't been dashing. Doordash ratings and how they are implemented border on employee and employer relationships. They do not address the why of the rating. What you've described is not an independent contractor relationship especially given that the contractor controls how the task is done. That is not for Doordash to control. One of the litmus tests for employee versus contractor is not just how much supervision but, if there's supervision. With contractors there can be no supervision. A barber (hairdresser) renting a chair in a barbershop is an independent contractor. The barbershop has no say in the relationship between that barber and his/her customers. The barbershop also has no say in the interaction between the barber and product supplier merchants (restaurants).

#7 hit home for me. I was delivering an order and noticed that the instructions were kind of snarky. The instructions said something like “put the food by the door not in the chair!” and I thought it was silly. I thought about screenshooting it (with the customer info blacked out) but I decided not to lol whew😬

I started dashing in Charlotte, I remember that Subway on Central, I lived around the corner on Hamorton and was there regularly for deliveries.

shot out to Charlotte nc keep doing ya thang man

First day dashing today and 1st order wss for sonic they took 40 minutes past their ready time to get the food even after speaking to 4 separate employees. Then my second order was McDonalds and they had a sealed bag so I couldnt check the food I verified the order with staff and they confirmed everything was there, but when I got to the customer they where missing 60% of their food... how are these 2 situations typically handled? The rest of the day was fairly uneventful

I don't see how anyone can legitimately have a completion rate lower than high 90s.

Thanks just starting out excellent advice much appreciated

I been dashing for 3 years, i had 3700 i would not take pictures alot of times almost never when i would leave it at the door. It finally caught up with me.

I recently got deactivated They said i was abusive to a customer or restaurant staff but I have no idea what incident they are talking about. In 638 deleveries I have never had an unfriendly word with a customer or restaurant staff and I have a high customer rating. I appealed asking them to tell me what incident they are referring to. The reply said we have looked into your appeal and an incident did occur in which you violated the ICA rules or deactivation policy. What the??? If they dont' even know which it was they surely didn't actually look into anything. Don't I have the right to know what I am accused of so I can defend myself? Have others had an experience like this? Could it be that they can't legally terminate us for a low acceptance rate so they trump up a phony charge and use it as an excuse to get rid of us. If so we should find a lawyer and do a class action lawsuit.

Good info thanks for sharing 👊

Been watching your videos for a couple weeks. This one just tickled me. Liked and subbed!

Thanks so much for this great information!! I appreciate it so much!!

Took a guy from the 704 to give out Dash Tips! LETS GO!!

I handed the order directly to the customer, so in hand to hand deliveries a photo is not required, even so she accused me of not delivering her order. It was a sad night for me.

Respect you and your hustle Bro. Thanks for sharing the tips

So when you talk about being careful about not revealing your customers information you’re absolutely correct. I’ve been rideshare in North Carolina for six years and about two years ago I had a lady get in my car who happens to be an attorney representing a case against DoorDash and it was for a breach of confidential information so that makes perfect sense to me I don’t necessarily think it was intentional but I do think people would like to keep their information private and they have that right

I hope to God I don't run into a freaky situation. My market is Phoenix and there are wackos all over the place.

Bottom line: treat the gif like you would any regular ole job coz it literally pays the bills. Be respectful, courteous, considerate and patient with everyone you encounter from pickup to drop off.

Thanks for the tips man these videos do help !

Mike thank you so much for your thoughts.

I started yesterday and I did 24 orders in a day and my rating is 3.7. I have no idea how its that low when I can't check sealed bags and all I do is leave it at the door like they request it, like wtf why is it that low

It was my second day and I got in an argument with a Chipotle manager once. He was holding all the pick up orders and just doing the line. So I got in line to expedite the order then as soon as I was 2 people away from the front he held up his line to do all those pick up orders. When I got to the front they said they where out of steak and to get out of line. So as a seasoned door dash vet how long should you wait to fulfill an order because I think some restaurant manager are racist and hold me up on purpose. Yesterday a McDonald held me up for an hour I went thru the drive thru and they told me to park curb side. I did but I keep on seeing other dasher going in because an employee keep opening the door for them. I ask can I come in too she said no. Then after 30 minutes I walk in behind another dasher and they said "we didn't see you" even though I was wearing the mask holding the bag and was told by them to park. Then they said the couldn't find the order and that that it was canceled. I called the client to confirm and he said it was still active. Called customer support they canceled the order. While waiting they would come to the front stare at me and then chuckle. I'll never except DD from either of those store anymore.

Amazing video! Thank you!

Great channel Bentley! Thanks

My account got deactivated because my completion rate dropped to 73 just one day ago, DD didn’t even give me time to get it back up. My account is deactivated 😭 I’ve been dashing for so long, my ratings are great and I’ve completed thousands of deliveries. I feel like I was treated very unfair 😔

It's some bs because the customer can say that they didn't get their food and lie to get another order of free food

Thanks for the tips. Just started dashing here in kingman. So far only 2 deliveries. In 2 days. Not too much here i am hoping it will pick up. I will dash on Friday and Saturday. In hopes of making at least 50 a day. It is a big town but lately not much.

Thanks for the great tip of not joining online groups. I canceled all the social media I had for Door Dash.

Hi Bentley! Just a request, if possible... Could you make a video explaining ways to protect yourself against scammers? I had an issue where the food was delivered at a hotel, on camera, and the customer called to say it was never delivered. Somewhat of a newbie, I want to know ways to protect myself from deactivation against scams...

i started dashing today & it’s pretty cool except for them sending me to wrong addresses & when i do get to the place to drop the items off ppl say they didn’t order anything 😤 like what am i supposed to do with the ppl stuff??? 🤦🏽‍♀️

LMAO "it's on my sleeve." 😂😂😂 Youz a fool! Thank you for the vids!

Excellent tips! You're a wonderful teammate. I bookmarked this video.

I respect a man that takes a bite of his biscuit BEFORE hitting the answer button.... someone who doesn’t let a call keep him from taking a bite...... straight gangsta

My customer rating 4.74, completion rate 99%, acceptance rate 82% deliveries 131.

Best content on door dash tips!, Keep the grind up my brotha!.

Good stuff. Thank you!

I sent you a PM on facebook - did you see it? I'd love to interview you for my channel.

Some of these customers be about naked answering these door lol

God bless you, Thank you for sharing this right now information..

You do a very good service Thank-you I've had 25 deliveries over 1 week. I made 2 big mistakes I won't make again vmy phone battery went dead by over looking that need. The second and last was delivering to the wrong address. Because the app said I arrived. And instructions said leave at my door. There were no visible address numbers. Door dash called and I retrieved the goods and took it doors up to the exact right place. To avoid these issues. I got binoculars to read house numbers with. And I will look up Google maps to see a picture of the exact delivery location. My rating is 4,00. So I hope it goes up. I'm getting a pizza carrying bag. And a hat. That's my door dasher experience. Keep up the good you tube tips. Thanks.

At 5:20 you’re right down the street from where I live

Can you do a video on how taxes work with doordash please?

Thanks for the informative video.

I've had food that was delivered that was either clearly tampered with, drinks that showed signs of someone else drinking from them, or packages with the attempt to steal its contents. I've heard the kids in the back seat of dashers complaining that they didn't get to eat my order as was promised to them. I've had deliveries where the name or vehicle that was supposed to arrive be entirely the wrong gender, name, or make of vehicle. I even had a door dasher get stuck in my driveway after I purposely told them not to use the driveway. He drove off the edge of it getting his front wheel stuck in the soft soil. He got mad at me for ignoring my request that he not use it after he got stuck. It was cold and wet outside. I left it to him to get himself out of the problem he created. The next morning I woke up to multiple sets of tire marks dug deep into the soil all over my front yard that were covered with cardboard. I reported him to door dash and tried to get them to pay for the repairs. I never got compensation for the damage to the lawn.

Does having a low acceptance rate affect me in any way? Do I receive less orders because of it or should I not worry about it

How could you have a low completion rate? Do people just choose to pick up an order and not deliver it???

Thanks all your video help just starting tips like you give makes me see how things work keep it up

NEW YEARS EVE for me in San Diego was a learning experience, DD's app was sending me 6-8 miles in an ineffective manner. Hence, can't compare it to working zones delivering Dominos. I was ordering people's food, lots of "this order hasn't been accepted" notices, waiting around for the food to be made, and they tried to send me into a supermarket after giving me two fast food orders/delivery. HOMIE DONT PLAY THAT INSTACART. HOMIE don't wanna be running up in high rises either when there ain't no parking on the block.

Started dashing the past 3 weeks, with red card purchases do I give the customer the receipt for the food or do I keep it?!🤔

Its was the lady with the dragon tattoo

Just subscribed! I door dash in Southern California

Bentley you're a cool guy, I like you! Thank you so much for these cool videos. I definitely need this one, I'll do all seven the first day LOL I'm nervous to get started and you're like my trainer now. 😄😍

I had an delivery with g hub where I was unable to get a hold of the customer by phone or text and I had a gut feeling so I called driver support for help and they couldn't reach them as well about 20 after all was done I had given their food away as i was on a double delivery I was on to a whole new trip with uber when g hub called wanting to know if I still could deliver the food I said no and they called again 15 min later so I asked about deactivation they said I did everything right so always call support for help if they don't awnser

Used to do postmates they deactivated and never told me why or explained. I feel someone did me wrong and complained I never jeopardize the way we make our money. sadly can't postmate anymore

I ALWAYS after picking order up send a text introducing myself and greeting the customer letting them know I have it and I’m headed their way and about when I will arrive. I thank them for ordering through company and for tipping and tell them to have a great day

His services are just satisfactory and guaranteed

I noticed they not letting us adjust the time on a schedule no more starting to feel like a job

Basically have common sense but they say everybody doesn’t have that smh

479 deliveries in and 4.56 customer rating that hasn't changed since i started. seems to only drop when certain customers request cigarettes or beer on the way. I always ignore those special request . " Sorry but no way to verify age and Door Dash is a food delivery service" is what i always tell them when i hand of their delivery. some folks need to knock that shit off and Door Dash needs to address that growing issue with customers

For # 3: I have a confession. Recently I cussed out a customer for continuously giving us dashers bad ratings. Though I didn't do this directly because he never comes up to get the food himself, I am sure he got the message because I told the person that actually brought him the food this "And if this guy even thinks about giving me a bad rating, you can tell the S.O.B. to go out and get it himself. I don't know what is his problem but I guarantee you he has no right to make our lives hell when we work out butts off!" I may have paraphrased that a little but I work 2 jobs now and I can barely keep up on my bills. Getting those bad rating really brings me down.

Great video and good info on doordash

Super glad I found your page! Just started dashing and it’s quite amazing! Am wondering how you pay your taxes. Any insights or advise?