This video was specific to the most common issue which is in fact the stuck roller due to bearings seizing, but thanks for mentioning this as people can look that up as well if this doesn't fix the issue. Appreciate the input!

I don’t suppose you have a link to the video needed for that fix do you Tony? I’m obviously using the wrong search term! 👌🏻

You're very welcome!

Wow, I wonder which ones jaja...glad this helped you out!

@@gr2262 jaja I don't remember but I did a deep dive on those bearings, they are deep groove, caged, double sealed(shielded on the other hand are fully enlclosed) bearings.

You're very welcome, glad it helped

Happy it helped!

Great info thanks!!

Glad to help!

Thank you!

You're welcome, glad this worked for you!

You're very welcome, glad to know it also worked on your application. Cheers!

The ring can be left in place, and all you have to do is clean with a wire brush thru the top- however, if you must remove it, use a retainer clip removal plier or simply use something with a pointy end and pry out carefully.

I have read that it requires removing and pulling apart the engine which this tutorial does not cover. Just be advised, this is a difficult task and should only be tackled if you are up for a challenge.

1. There is a screw on the roller motor as you can bearly see it at 4:47 (hole in middle of roller). Remove it and inspect underneath as any slight hair/strings caught there (which can be unseen) can cause them not to turn 2. If you have inspected and rollers are clear, check now if they spin with the roller tubes out. If all of the above has been inspected and rollers still don't turn, I'd go with your suggestion of perhaps a bad motor.

On the spinning black roller thing where it needs the star head can you unscrew so you can take the hair from inside? Mine is stiff I think that’s the problem but I need to buy a star head thanks

@@MsMuymona Yes, correct. That can be removed. You can go to your local 99c store and usually find a screwdriver set that has the included "torx" screw (correct term for the star screw i mention lol). Or harbor freight. Shouldnt be more than $5. Please keep me posted and if you buy a set, please post the torx screw size if possible.. as i def don't recall but could help others.

It's no.15 torx

Try using a wire brush to remove the caked on dirt, it may very well be under that as i don't think dyson would make a different dc40, unless someone already messed with it prior. Good luck

@@gr2262 I triple checked everything because it didn't make any sense. Unless it depends on country for model!? 🤷🏼‍♀️ I Defo removed the dirt before sending this!! 😅 It very clearly looks nothing like in this video, wish you could share photos on here. Just black plastic ends, with a smooth sliver metal ring- tunnel going through it that the purple spinning head slots in to and barely moves!! No spinning cogs or mechanisms of any kind. The purple ends slot into that and move around with difficulty. And the screws on the outside plastic go straight into the spinning people part. No cogs, dirt, rust or hair of any kind there, and still barely moves even without being screwed in. It says DC40 on the machine. Although the top cylinders on mine are purple 💜 NOT orange 🧡 which usually means different models of the same range with Dyson. Don't get why this part would be So uselessly different though

​@@amberlierosesquirrelDc 40 animal with a purple 💜 top?