Worst vacuum ever! I have NEVER had a vacuum to cost so much and require so much maintenance to keep it running. I've owned just about every model and it's always the same insane amount of maintenance. I'm done with Dyson!

Holy crap! I took apart the brush head today because my dyson wasn't moving the brush head at all. I noticed the mechanism was really hard to move so I figured there was hair there. Then I found your video showing how to take it apart, and THANK YOU SO MUCH! I WOULDNT HAVE EVER NOTICED THAT SCREW THERE. There was about 3x the amount of hair as you found in yours. You saved me from buying a new one, I bet at least $100. Thank you so much! Its working like new.

Excellent instructions. I really appreciate that you don't waste people's time with over explaining every little detail. This was easy to follow, and I DID find the little monster tuft under the spinner .. however after I put everything back together it STILL didn't spin very fast (it did spin though). Turns out the main issue was that my dog had torn some cardboard into little shreds that I had vacuumed up prior to this event and I thought I had cleared all the little pieces (the hose and head were clear). And suction seemed "okay". So I took off the hose right at the ball and there is a tiny slot where debris enters the ball that had a few very small pieces of cardboard trapped. Not enough to restrict the air but apparently enough to weaken it to the point that the turbine wouldn't spin very fast. I cleared that out and it runs like new now. Thank you very much for this great video.

I was having the same issue with mine, and even after I cleaned the entire roll I wouldn't have ever know that one could actually remove the roller base and that hair would be stocked in there. I'll clean it again. I was so bummed out the roll would not spin as it should after I cleaned it thoroughly, but I'm sure this will do the trick. Thanks for posting!!

Legend status!! No time wasted! Exactly what you want in a tutorial

Wow. Thank you. I couldn't believe I might of had to buy another vacuum after only having this one for 18 months... thanks so much. Great tips.

Just amazing! I just fixed mine today and saved myself 150$. This made my day. The hardest part was finding a screwdriver like yours small enough to insert into the tubing. Thanks again!

I thought i was going to have to throw away the vacuum head, but that last tip worked like a charm!

OMG I wish I had found this last year I purchased a new powerhead then when it stopped I knew it would be something simple. I'd always cleaned the roller brush but didn't know about that last trick. You're a life saver and great simple explanation!

Yes!!! That last trick... saved me spending $500 on a new Dyson. THANK YOU!

Great instructions! Thank you! Our vacuum is 10 years old and going strong with helpful tips like this. Thanks for saving us from replacement ❤❤❤

After the first try, I bought star drive screwdrivers and successfully removed a massive, dense hair-donut from under the spindle. This is a brilliant video to help the consumer overcome a design flaw that should have been tweaked long ago. Thanks

Thank you so much . The final trick was the one that worked- I but hard getting the screw out of the twisty thing- but the screw star head was the same size as the other screws in the unit and only took 12 turns to remove it. You sir are a legend. The wife will be delighted and so will my bank balance! First class help.

Can’t tell you how many times I’ve googled how to fix something and you’ve helped me out. The final trick here did the job, just when I was about to send it for repairs. Super easy. Although, when I was half way through pulling out all the screws I realised my fingers were small enough to get in there without pulling it all apart. Saved me money, effort and worry. Thanks! 👍🏻

Thank you very much for a great video. It gave me confidence to tackle the task. No hair blockage, just the belt not turning. Eased, a spot of silicon and running as smooth as ever

Thanks - fixed my Dyson following these instructions for the torque head. Had a tough time getting that last screw out - had to go to the hardware store and get the correct torque head to get it out. But once I got the hair out from behind - everything works!

You, Sir, are a genius!! Last time it was emptied, and the dust reservoir removed, some fluff got in and was over the contacts!! Thank you so much, you saved me a repair bill!!

You just saved me a trip to the Dyson repair store! Thank you!!

Dude thank you! The part towards the end where you remove the piece that spins the roller solved my issue. So much hair removed and now it spins like new. So happy!

Legend! Thanks so much, did all the other steps but it still kept stopping and starting. Didn't even think to check there was a screw there. Thanks so much 😊

Mine worked fine until I rinsed the head out. I took off the slotted end as you suggested, the inner axle spun no probelm. Brush head was clean, and spun fine - as long as I didn't secure the slotted cap back on fully. Then it would apply a braking effect - stopped everything.

Thanks for the awesome tutorial, it was indeed dryer fluff and hair jammed in the brush, fixed it in half a minute thanks to you! The turbine head retails for £60 here in the U.K., I’m so glad I watched your video.

Very clear instructions no shortcuts and for the longest time I had been struggling to figure out why the brush would be so slow! I did not want to spend another $500 on a new one you saved me money thank you!

Worked like a charm! The hair build up over the years behind the little turbine from a wife and two daughters was substantial.

Fantastic instructions. This old lady was able to take it apart, clean out the hair, AND put it back together again. Thanks!!

Excellent advice, turned out not be as as simple as your video, really difficult to take apart, but would never have known what to do without this video, thank you very much, great video.

Thank you so much for this video!! It was the 3rd one I watched in a desperate attempt to fix my V6 and you were the only one to suggest that final trick when I was ready to give up, totally appreciate you filming and uploading such a helpful demonstration :-)

Great job. I purchased a new battery due to the brush not spinning and did not fix the issue. I searched and found this. It was a pain getting the final piece (i had to remove about 7-8 screws) but worth it. This one had twice as much hair behind it than you showed. Saved me having to either purchase the entire head or a new vacuum.

I tried to troubleshoot myself, then thought to google issues and DIY videos and stumbled on yours. Mine was in that final one where the hair circled around the screw in a place didn't even know existed without your video-how would anyone know without this video! I took it all a part and back together, with my fingers crossed- and that was it. You helped me fix and and save $ on a new Dyson. Thank you Thank you Thank you for this very thorough video and to place here so we can find you.

Thank you so much! with Quarantine I've been cleaning even more than usual and when my V6 stopped working I was so bummed that I'd have to replace it, I was able to get it taken apart and fixed up and now it works like new!

Amazing. Solved. Who would have known there was a screw inside that spindle. Took all the other screws out but that one. Massive help! Thanks! Also worth noting that mine still didn’t spin after reassembly, just gave the roller a little nudge and it started spinning freely again.

Step by step tutorial Watch, pause, act repeat till u get there. Great narration example and solution Did mine, was a gain of the day

Big help Thanks! Side note: a regular quarter ($0.25) can also be used to open up the roller bar lock.

Hi Bill! Thanks for taking the time to put this online - and for explaining it so clearly. Even a non-DIYer like me was able to follow it. Tried all three tips, to no avail, before I realised some of the small bristles were folded over on themselves (at the back of the roller, of course) and that was what was preventing the roller from spinning. Snipped these and hey presto! Thanks again 👍

Thank you for your video, I followed your instructions and it worked. I'm so proud of myself, I've never tried to do anything like this before, I took the whole head apart and fixed the problem xxx

Thanks for the teardown on the electric beater bar; genuinely useful; gonna go see if mine's got the extra hair binding it up; already tried contact cleaner.

Wow you are a genius and made it look so easy to do. It was full of hair around that spindle but you couldn’t see it till you opened it. It’s working perfectly now. Thank you so much. Di

Thanks so much man. Learned a few things just now. I'm always cleaning out our Dyson, but didn't know how much there was to know until your vid. Much appreciated.

I had to go to the final step to solve the problem--Thank you! I have 3 daughters and there was quite a twirl of hair that prohibited the head roller from spinning. Thanks so much for showing me how to get to that final piece. You helped me save our vacuum!

Hey! Thanks for your help! To anyone wondering about screw sizes, if you have this model, the canister big ball animal, it's a T10 for the 4 screws of the plastic plates and T8 for the one in the turbine spinner. Hope that helps!

Super helpful. I am not a handy person but was able to get my Dyson working in less than 1.5 minutes (not counting watching your video). Thanks so much.

Awesome! I was going to pay to have this fixed but now only had to pay for a new screwdriver set (£5) and did it myself! Thanks! I also gave it a good clean up!

Dude, THANK YOU SO MUCH. We've had a broken vacuum for months and it turns out that all it needed was some canned air to the electrical attachment point!

I finally found the issue with my vacuum. Thanks Bill. My issue was the hair at the end behind the spinny head

Thank you man! I was wondering why the brush stopped spinning after I cleaning the vacuum and now I got it thanks to you!

Worked a treat. I had tried everything and had even bought a new battery pack. Such a helpful video. Clear and simple instructions. Problem solved and saved myself from having to buy a new vacuum cleaner. Thanks so much 👏🏻👏🏻👏🏻

Brilliant video. I usually hate ploughing through how-to videos, especially the Dyson ones. This one was nicely paced and really easy to follow.

5:32 Exactly what was preventing my roller from spinning (completely filled with gunk / hair at bottom). Note that for the V11 only the cover of the brush comes out but still gives you access to clean. Awesome video!!! Thank you

Thank you for the easy to follow video, my dyson brush head wouldn't spin and there was a massive clump of hair wound up under the spindle which was not visible. It works like a champ now! 🌻🌻🌻

My DC59's issue was the two electrical connectors tucked way up in the main unit housing. Cleared them of fluff and all good

Good clear instructions, in logical order (going from easiest to hardest). Thanks for the great video.

Thank you so much! I got the same black ball of hair. I have checked everywhere and thought it was broken. You saved my money ! BUT I am done with Dyson! Expensive and requires too much care! Never again!

The ball of hair at the beginning of this video and where it was hiding was the exact problem with my Dyson V6 slim vacuum. Thank you so much for posting!

Just saved me $200! I didnt know that rotating piece came out!!

The hero we need, not the hero we deserve ❤️

Wow thank you! U had that hidden hit of hair on the very inside - I had no idea that was even a place to look! The hair was melted/fused together! I was 2 minutes away from buying a new vacuum so THANK you! I didn't have same model as you but your instructions were easy to understand with my model!

This video was my last alternative before getting a new Motorhead! Electrical connections needed to be wiped down. Who knew?! Thank you.

Thank you so much for putting this video out, I was really struggling with my Dyson, finally sorted it out

Worked perfectly, got an great tight washer or hair that was otherwise invisible without taking off that last screw. The roller was spinning freely by hand after but still wouldn't spin when switched on. Gave the whole dyson a good blast with the leaf blower inside and out(especially the build up of fluff around the drum) and is now running at warp speed!

Thank you so much for this … saved me buying a new head!

Solved the issue on my V6. Thank you. Never knew that centre part of the roller came out - loads oh hair behind it. Took a few presses of the trigger after cleaning but works perfectly now.

Thanks mate, i could never reach this hidden spot without this video. My vac is working fine now.

thanks for the tips! I actually had a small piece of sand or debris that was stuck on my belt that was causing a hiccup not allowing the turbine to run at its full potential. Saved me 60$!! thanks again!!!

You just saved me $150 bucks for a new head! Thank you!!!! Needed that last bit, the hair behind the back thing was awful!!!

Amazing!!! Used it on my old dc35 and she's finally spinning again!! There was so much hair wrapped tight in there i thought it was a rubber washer! Dyson should be paying u!!

Thanks Bill, great vid but I had to go a little bit further to solve the same problem. I removed the 3 T9 torx screws on the transmission just above the electric motor and found that the tiny nylon cog on top of the motor was a bit worse for wear (not terrible). I was easily able to flip it over and hey presto, it’s like a new machine! The problems that I was also having with intermittent stop / start issues that I thought were related to the switch suddenly disappeared too! I’m thinking there may be some kind of overload switch that would turn off the unit to prevent damage to the jammed brush motor.

After months of having a broken vac, I had no clue there could be hair behind the black turning thing. Immediately fixed it. Many thanks!!!!!

Believe I fixed my Dyson stick vacuum, taking out the last part (spinner) and found that hair back there - whew!! Thanks for saving me a couple hundred bucks on a replacement vacuum!!

Bloody great video mate. Never knew how to get that far. Fixed it perfectly.

Super massive respect to you my man! I can't tell you how long I've been dealing with this issue. Big up!

Over the past few weeks, the brush bar was turning less and less. Figured there was something under the spindle, blocking its rotation but didn't know how to access it. Your video showing that there's a screw inside the shaft of the spindle is the information I needed. Thanks!

Thank you - first tip did the trick! I love my Dyson again.

Fixed it perfectly! The torx is T9, just in case. I spent do much time finding it because my flat screw driver didn’t work

Thanks Bill great fix! I had to cut my Wife and daughters hair off in their sleep to minimise this issue occurring in the future. They were upset in the morning and I've explained why but they still are a little annoyed.

I definitely had the problem with drive pulley jammed with fibres at the bearing; thankfully your tip at 7:00 showed me how to disassemble & clear it out. Back in business! Thanks so much!

Spot on video, saved me a replacement Dyson head costing £65!, turns out my issue was the hair stuck behind the spindle, in the head, when I tried using the Vac it would spin for a few seconds then stop, but following the step by step guide I was able to dismantle the unit get the spindle out and find a massive wound up piece of hair which was causing the problem, removed that and I cannot believe how good the vacuum is now and as stated in the video unless you remove the spindle you will never know how much hair is behind there, I would say if even you don't have problems but had the machine for a while you should look at the spindle and clear it out to save your motor burning out and improve the performance of the machine.

I never realized there was a screw inside the twisty thing, thanks

Thanks Bill! I was wondering how to pry out that little part!

I know u made this video 3 years ago , yours was the only one that helped,sure enough it was hair ,brushes spin properly now ! Thanks very much 👍

The problem with my Dyson vacuum was a bit different. When the vacuum was turned on, the head roller would spin for 3-5 seconds and then stop. Turn vacuum off/on, and again roll would spin for 3-5 seconds and stop. It was as if there was not enough suction --- same as if washable filter was clogged. Since I had recently cleaned the washable filter and emptied the canister I knew they weren't the causes. So your video inspired me to disassemble the head roller. Without your video I would not of thought of removing the end "gear" that the roller slides into. When I removed the end "gear", I found a very small amount of hair (not the ball of hair you found). I thought that could not have been the problem .... but when I reassembled the head roller and turned on the vacuum the head roller spun !!! THANKS.

Jeez, you could make a toupee with that amount of buildup!

Cheers Bill, why Dyson can't stick with regular Philips screws is anyone's guess.

Great instructions easy to follow fixed the problem only problem was in finding the right screwdriver/ torque

Thank you so much .. My hubby told me now I can be the fixer of broken things ... lol

Thank you very much!! I found hairballs, not just 1or 2, there was 5hairballs!!! Now my Dyson works well again. Thank you!!

Thank you for the nice walkthrough. Got a Dysan hand-down due to them not knowing this. Easy fix with patience!

Cheers mate. Tried all the steps and it was the last little bugger stuck behind the screw. Works like new now

Thanks so much for posting this! So far I’ve bought 3 Dyson heads without knowing I could fix them 😂 This is so good 😊

Thanks so much for the video. I was going to try and replace the brush head until I discovered your video and within a few minutes I had it up and running!!

Virtual high five to you sir! Worked like a charm. GF was ready to drop a few hundred bucks on a new vacuum but this video saved the day!

thanku so much i bought new one 1 month ago and suddenly the spinner it stopped working i was worried so much luckily i saw ur video and i cant tell u u saved my half of my life thanks alot 🎉

Yes buddy. I looked at a few different parts and cleaned it up a lot. This is the first video that had me remove the center screw that the brush spins on. So much hair behind there no wonder it didn't turn. I was gonna buy a new vacuum. Thanks man.

Thank you so much - this absolutely worked for me!! Can't believe how much hair was actually clogged up in that small area..

Amazzziiingggg thank you soooo much!! I was quoted 200 bux to have it fixed! Blimmen rip offs... Have fixed mine completely free thanks to your video 😊🥰

Thank you very much !!! Just was ready to throw my old Dyson away. Found at the last moment your great explanation. Now it works again 😊 Thank you very very much !!! ❤❤❤

My issue was on a completely different Dyson & not one of the problems you listed but your tip to open up the brush section was very helpful & led to me solving the issue! (Misplaced peices). Thank you!

Thanks a million! I thought I'd tried everything but turns out the wad of pet hair behind the spindle thing in the third step was the one thing I hadn't tried. Now the dyson is working like new again. Thanks for taking the time to create this tutorial.

Hi. I just wanted to add another thank you to the long list of thank yous. Your video saved me money on repair and/or replacement costs! I wish you all the best.

Thanks Bill, I could not figure out how to get that black spindle off, I didn't look for a screw inside it!

GOOD REPAIR VIDEO !!! Just a tip for everyone... The screw holding the drive wheel on is a Torx #8 as apposed to every other Torx screw on the Dyson which is a #10....