Download for FREE: The RESTAURANT MANAGER SCORE SHEET at
mds.mykajabi.com/restaurantma...
Watch: Conflict and Friction in Business: A Success Philosophy | Restaurant Owner Tips • CONFLICT RESOLUTION To...
Watch: Boost Profits: Mastering Restaurant Logistics During the Holidays! • The Secret to Boosting...
Customer Service Secrets: Surpass Expectation | Restaurant Owner Tips
Welcome to a transformative episode of Making Dough Show, where we unravel the secrets of mastering customer service in the face of personal challenges. In this enlightening discussion, we delve into the universal truth that everyone, even the best of us, has bad days. Join us as we explore the expectations placed upon us, whether we're working the kitchen or serving guests, and how those expectations shouldn't waver, even on our toughest days. Discover the art of maintaining a high standard of service, ensuring that every customer's experience is exceptional, no matter the circumstances.
In this episode, we provide practical advice on navigating those challenging shifts. Learn the importance of active listening and empathizing with customers, turning your focus outward to create a positive environment. We share valuable tips on affirmations, not just for your own benefit but also for uplifting your team during rough seasons. We emphasize the significance of effective communication with managers and colleagues, creating a supportive workplace where everyone can thrive.
Moreover, we highlight the power of relying on scripts in customer interactions. Understand how sticking to a well-crafted script can help maintain professionalism and consistency, ensuring that your customers receive the outstanding service they deserve. Join us as we explore the building of character through challenging seasons, reminding ourselves that, with effective communication and a positive mindset, we can not only survive but thrive, exceeding our guests' expectations. Elevate your hospitality skills and watch the full episode now!
LET'S CONNECT:
SUBSCRIBE to our KZfaq Channel: / @makingdoughshow
SUBSCRIBE to our Podcast: podcasters.spotify.com/pod/sh...
CONNECT on Linked-In: / hengamstanfield
#restaurant​
#restaurantmanagement​
#restaurantmarketing​
#restaurantmanager​
#makingdoughshow
00:00 Introduction
00:21 Expectations for Serving in Kitchen
01:00 Customer Expectations
01:17 Going Above and Beyond
02:54 Lacks Diligence at Work
03:17 Giving 100% at Work
03:55 Emotional Control
04:51 Importance of Communication
05:57 Navigating Personal Challenges
06:57 Tips for Serving With Empathy
09:08 You Can Do It!
09:49 Stick to the Script
10:32 Conclusion