Effective Listening Skills

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Күн бұрын

Effective listening skills in the workplace and relationships are must-have effective communication skills and 50% Discount for a 1-hour Listening Course. Discount code: (50Listening): communicationcoach.thinkific....
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The overall lesson is this. Good listeners give feedback. That's a major active listening tip.
1. Give nonverbal feedback
2. Give verbal feedback
3. Listen to the big picture
4. Stay focused on them--them and their topic
5. Take concise talking turns
6. Take action and follow up
Related video on Barriers to Effective Listening: • Barriers to Effective ...
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Public Speaking: Confident Delivery Skills: skl.sh/38usFFe
Become More Clear, Concise, & Confident: skl.sh/36m6dxO
The Art of Persuasive Communication for Beginners: skl.sh/2RNY4wt
Developing Stakeholder Relationships for Effective Team Leadership: skl.sh/2XapBuL
Courageous Communication Strategies for Leaders: skl.sh/3di1vEX

Пікірлер: 144

@alexanderlyon 6 жыл бұрын

See Alex's Listening Course and other classes at: www.alexanderlyon.com/home FREE 7 Instant Tips for Confident & Composed Public Speaking: www.alexanderlyon.com/free-resources

@zanmangrhupi 5 жыл бұрын

1. Use nonverbal cues to show others you are listening. 2. Use verbal cues 3. Llsten for ideas, not details. 4. Stay on the person and the topic you are listening to. 5. Be concise in your speech when opportunity is given. 6. Take action and follow up the contents you have listened.

@kuhnekt8598 4 жыл бұрын

TY MY MARKETING TEACHER A BITCH I NEEDED THIS GOD BLESS U!!!

@cretaceostrapulazza5918 4 жыл бұрын

with this answer you're making others avoid to listen to the video XD

@sujitsadangi5947 4 жыл бұрын

Good video, more explanations needed

@UNKNOWNANTAGONIST 2 жыл бұрын

@@kuhnekt8598 😭😭😭😭😭 same

@vilmabock478 6 жыл бұрын

Thank you, are helping me become a better communicator. 🌷 You are a gift given. 🎁

@valg7964 3 жыл бұрын

What I'm really taking away from this video is that concept of letting the other person know "I am listening". I have struggled much with not being anxious about catch-up calls with people I want to continue building my friendship with and Coach Alex's channel is really helping me work on concrete steps to learn how to converse well.

@taybaeshirley 4 жыл бұрын

I had an argument with a guy I just met about active listening. He thought that interrupting my story and telling something he related to in that story was part of “good conversation”. I tried to explain to him that he completely took over my story to tell his own. He believes that you shouldn’t have to wait till someone’s done speaking to say what you want to say as long as it goes back to that conversation, however when I tried to tell my story again I never finished it because he continued to interject based on his relation to it. He tried to tell me that I never got my story out because I never interrupted him, but that’s not how I have conversations. I like to listen without interrupting. Although him and I are not close I may show him this video to give him some insight.

@alexanderlyon 4 жыл бұрын

Well, a couple of thoughts come to mind. If it's a long story (longer than a minute or two), then it would be normal for most people listening to want to jump in and say something. If it's a story that is slowly told, the person might be trying to move it along. But, in most cases, a simple "uh huh" is really all that is required when listening (as long as the story isn't long-winded). But, without knowing how long your story was (and only hearing your side), I think your philosophy of just completely listening (rather than interrupting) is the way to go. Now, on the other side of the coin, I have found that some people really like lots of dynamic back and forth even during short stories and that desire to jump in may be an expression of their excitement about talking to you. They are trying to show their similarities with you by essentially sharing the telling of the story. So, you could say that the other person is looking to enhance their experience by jumping in but they are not necessarily trying to slow you down. But, I hear you. That's happened to me many times. It can be very frustrating. At least you gave him the feedback. He may not agree with you right now but it's possible somebody else will tell him in the future and it may eventually sink in and he'll become a better listener.

@daviddoherty4429 4 жыл бұрын

Maybe you were boring the guy? It's not always the other guy's fault. There are more bores than interrupted in this world.

@nicolataylor3820 3 жыл бұрын

Thank you for the videos on effective communication. It has helped make clear what effective communication is and has provided me with the motivation to start my new assignment for my level 5 Diploma on leadership and management online course, which I was lacking due to not having classroom or seminar interaction and motivation by Tutors

@HumanAppStore 5 жыл бұрын

Clear and concise. Thank you.

@sunreyesdime27 4 жыл бұрын

Thanks. Very effective, I must say your instructing is. My listening would be off towards the middle of the speaking but im working on it..

@adlinmedina6439 6 жыл бұрын

Your videos help me to become a better communicator and listener at the same time! Thank you for creating them!

@alexanderlyon 6 жыл бұрын

I'm glad you're finding the videos helpful. Thanks for the comment and positive feedback. :-)

@judithlubanglubanga5043 3 жыл бұрын

Actually active listening makes your client more comfortable and feels accepted

@kowhaikauriwellness 4 жыл бұрын

Great tips on how to be a good listener, I agree that showing people you care and not butting in and also following up on the last conversation is always a wonderful way to show someone you actually cared about what they had to say

@alexanderlyon 4 жыл бұрын

Yes, Bel. I agree. Thanks for your point of view.

@georgiusasaba390 3 жыл бұрын

Not many people have listening skills. I admire good listeners. I need some training to really improve my listening skills. Thanks so much. This was great.

@laurenchristianna2092 5 жыл бұрын

Absolutely great tips! 👍🏽 Thanks so much!!!

@alexanderlyon 5 жыл бұрын

Thank you, Lauren. Glad it was helpful. Thanks for the encouragement.

@brandonl5247 4 жыл бұрын

Thank you for the help. I am currently righting an essay on effective listening skills

@mayankkamde6040 4 жыл бұрын

Thank you for That follow up tip. It's a nice gesture towards the speaker.

@alexanderlyon 4 жыл бұрын

Glad it was helpful!

@justinbays265 3 жыл бұрын

I’m in a relationship with this woman I truly feel like is the one for me, our bond truly is special. After 6 months of being together, one thing that’s really been causing issues with our relationship is she hates repeating herself understandably. She feels like I’m not listening to the details in what she tells me and it shows when I ask a clarification question hours, days or weeks after the conversation. Sometimes it can be difficult when she tells me something and she and we’re at a beautiful sunset or I’m driving or out in a crowded place or with our friends as I’ll get distracted and sometimes quite. I am definitely a quite reserved person who finds comfort in complete clarity so I’ve struggled with not asking dumb questions and putting the pieces together as she would say when the story/information gives the pieces to put it all together but I try to communicate well with her by asking questions that end up frustrating her. Thank you for your videos, I subscribed to this amazing content!

@christophewakim3587 2 жыл бұрын

Hey bro are you still together?

@mgtowdadYouTubeSucksCoxks 4 жыл бұрын

I've always said to keep Communication open. Throw out the rule, treat others as you want to be treated. If you really want someone to listen to you, treat them as they want to be treated. I was in the Marine Corps for 6 years. The way I can talk to people and be talked to and my threshold for tolerance in that is a lot higher than the overwhelming majority of people. If I went around treating everybody as I wanted to be treated, I wouldn't be doing it offensively but most people would understandably be offended. I prefer blunt openness and directness over any kind of tactfulness that is not necessary. But I recognize that I'm not most people, so if I want them to actively listen to what I'm saying I need to present it in a way that is not not offensive, intrusive, or that makes people uncomfortable.

@illudineye4469 3 жыл бұрын

Yes!!! This is amazing. Been putting this into practice. Feels amazing!

@alexanderlyon 3 жыл бұрын

Wonderful!

@evaj3461 5 жыл бұрын

I noticed I can be pretty good about sending positive feedback while someone is talking but I tend to slip up when it comes to my talking point, I’ll go on and on sometimes and I can totally feel it when it’s happening but it’s like sometimes I just can’t help myself! I want to be less focused inward and really tune into what is on other people’s mind. I already know what’s in my head there’s no reason for me to go on about it to others lol

@v.latresethorpes2324 7 ай бұрын

I liked the ending with a few "Bloopers". It helps to see that even the professional has to practice or do things over. One of my main barriers in listening was probably being too focused on details.

@orionanderson6719 4 жыл бұрын

Thanks and I don't struggle with any. Mostly mental distractions is what I struggle to get rid of.

@francismariapathrose8586 3 жыл бұрын

Thanks a lots. Sir,lecturing is awesome.

@ShhhGodIsSpeakingThroughMe 4 жыл бұрын

I have to do better keeping the conversation on them.... I tend to make it about me

@strugglingcollegestudent 3 жыл бұрын

Story of my life

@thepowerofhelpingwithreube4407 3 жыл бұрын

Being able to stay with negative emotions and feelings has been such a huge lesson for me, instead of going straight to trying to make them feel better out of fear of people feeling bad. I talk about this in my latest video, but it's seriously something so important that I've learned through counselling training.

@alexanderlyon 3 жыл бұрын

Yes, Reuben. You're right about that. And counseling is such an important job. I think about 50% of people need (but don't get) counseling for one thing or another.

@thepowerofhelpingwithreube4407 3 жыл бұрын

@@alexanderlyon Hey thanks for getting back to me! Means a lot. Yeah totally agree with that. I've had counselling 3 times and it's been incredible each time. Has been an amazing journey doing the training and now I'm setting up something where people can get free counselling in the London area. Will see how it goes!

@strugglingcollegestudent 3 жыл бұрын

#3 is very helpful thank you!

@alexanderlyon 3 жыл бұрын

Glad it was helpful, Sophia.

@brendascott8852 4 жыл бұрын

Great strategies to elevate the end result of the conversation.

@alexanderlyon 4 жыл бұрын

I'm glad they were helpful, Brenda. Thanks for your encouragement.

@Cocoa.Tresbelle 3 жыл бұрын

That's the same thing my son say when he walked by the tv 😂

@SuziRider5D 4 жыл бұрын

It is often really difficult communicating with Seniors 80+, since it seems they are going off track so much to stories from years ago that have nothing to do with the current topic. They are trying to pass on their years of wisdom, and that is when it is important to see the common factor and the underlying message! That is what is importantant to them at this point in their life, which is probably not whatever you are trying to talk about.

@AbeOrtiz88 4 жыл бұрын

That’s very common. When I speak to certain people (I’m in Realestate) I use a pull technique. Frame your conversation to where you listen however you control the narrative of the conversation with questions that follow up with each other. Even if they drift off you’ll be able to pull them back in easily.

@Eishaar 4 жыл бұрын

Nice bass there in the corner :) Also, a good video!

@alexanderlyon 4 жыл бұрын

I love the bass!

@priscillamanzogowarto5895 Ай бұрын

This is great. I have bad listening skills and it's affecting my relationship and work. I would really need some help .

@SUREKHA55 4 жыл бұрын

Thank you sir

@Ikehash 5 жыл бұрын

Don’t stop making videos Alex!

@alexanderlyon 5 жыл бұрын

Never, Amir. Ha. Thanks for the encouragement.

@ginoteo7208 4 жыл бұрын

Be concise. I had issue of lose focus in chatting. Always goes to 2nd topic while talking about 1st topic.

@mariamistretta3860 5 жыл бұрын

This interesting I think lots of people should learn this communication skills because it can be helpful. Talking is good but also listening is good too, without having misunderstandings that would be great. Do you know it can be so helpful with friendship or relationship family school co-work, neighbor whoever you talk too in day or night. It might take practice to work on it. Sometimes it works and sometimes it doesn't. If a man and women have this skills it would be helpful. 🤗🙂

@alexanderlyon 5 жыл бұрын

Good points, maria.

@mariamistretta3860 5 жыл бұрын

@@alexanderlyon thanks you. 🙂

@Anupriya11207 3 жыл бұрын

Thank you sir 😊

@conniegreco8409 2 жыл бұрын

Really need this 😊

@satyaramc 5 жыл бұрын

Excellent video

@DrJonTam 2 жыл бұрын

Timestamps: 1:11 1. Give nonverbal feedback 1:53 2. Give verbal feedback 2:23 3. Listen for the big picture 3:09 4. Keep the conversation on them 3:38 5. Take concise talking turns 4:13 6. Take action and follow up

@banphorn7501 Жыл бұрын

Thanks you teacher

@JM-dw5fu 3 жыл бұрын

I've gotten snapped at for interrupting someone while trying to convey that I am listening to them by saying 'mhmm' or 'uh-huh'. I don't talk to them anymore. If I had stayed quiet they'd accuse me of not listening. I appreciate your video and agree with your content

@alexanderlyon 3 жыл бұрын

With some people, we just can't win. We can only do our best and if that's not good enough for them, then oh well.

@abdulhafizbozdag2988 3 ай бұрын

Thank you

@MrDan11422 4 жыл бұрын

Always told your not listen to me as i reply halfway through their sentence yes I am. Listening means shut up. Still learning.

@alexanderlyon 6 жыл бұрын

Question of the Day: Which skills are you best and worst at on the list?

@burdensofparasol 5 жыл бұрын

Terrible at all of them

@ondusabah7446 3 жыл бұрын

among the six aspects stated, my so-so good forte would be the non-verbal feedback.. and the worst one in staying the conversation on them.

@meer5498 4 жыл бұрын

Very valuable

@zahraabdulla_ Жыл бұрын

Decision: Iam an active listener ❤️ The first rule of my speaking is: listen! "I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening"- Larry king

@jesuscortez9269 4 жыл бұрын

Great video

@illudineye4469 3 жыл бұрын

My weakness has been hearing but not listening. My strength is wanting to improve my listening and follow up skills.

@bijalsavla683 5 жыл бұрын

Finds you pretty helpful please upload more videos to improve listening skills

@alexanderlyon 5 жыл бұрын

Thanks for the encouragement. I do have another one on Barriers to Effective Listening. Not sure if you saw that one yet. I'm planning more on listening in general, though.

@bijalsavla683 5 жыл бұрын

Thanx for liking my reply please tell me how to learn to have patience too

@alexanderlyon 5 жыл бұрын

@@bijalsavla683 That's a good idea for a video. I put it on the list.

@bijalsavla683 5 жыл бұрын

@@alexanderlyon thanx for replying please please keep.uploading

@vilmabock478 6 жыл бұрын

Must work on the Follow Up rule! 🍃

@alexanderlyon 6 жыл бұрын

Yes, that's an important one that will really show you listen.

@user-er1zl3yz2l 7 ай бұрын

Nice explanation sir

@tiffanymorris2260 3 жыл бұрын

Happy New Year 2021 everyone 😊👍❤️🎊🎉🥳 Thanks Happy Tuesday Have a wonderful day Never Give Up Don’t quit it’s Going To Be Okay Be Still Everything be Okay Be Strong I like Mentoring

@HoodChick 4 жыл бұрын

I have a hard time trying to stay focus! It’s like my mind goes somewhere else

@alexanderlyon 4 жыл бұрын

I know the feeling.

@UsefulInfovideos 3 жыл бұрын

Mind wanders like a monkey! true....

@kelebogilemampharing9110 3 жыл бұрын

So with me

@yayo696969 5 жыл бұрын

nice vid, may i kindly ask what kind of video software do you use, i really like your text style

@alexanderlyon 5 жыл бұрын

Hi, YS. I use Final Cut Pro X. But, the titles/test come from a title pack I bought on videohive. I don't recall what package it was, however. I bought it a couple of years ago.

@yayo696969 5 жыл бұрын

@@alexanderlyon Thank you very much for your reply. Really like your vids.

@yayo696969 5 жыл бұрын

@@alexanderlyon too bad i am a windows user i cant learn it.

@lisadenille 3 жыл бұрын

Helpful tips

@skionen1781 6 жыл бұрын

I need more help in clarifying a message can you give a few tips on that

@alexanderlyon 6 жыл бұрын

You mean clarifying the speaker's overall message? I always listen for the main theme or themes in what they are saying. Usually, people speak with some overall message in mind. When we can separate the main points in our head from the supporting details, we'll be able to clarify their message in our minds. If they are giving examples, telling stories, and sharing details, then those are usually supporting some overall message. I hope this helps.

@skionen1781 5 жыл бұрын

Communication Coach Alex Lyon tremendously thanks for the tips, very helpful:)

@annalewoniewska7540 2 жыл бұрын

Taking action I'm good at :-)

@danieljozefkethel6401 4 жыл бұрын

I’m good with Take Action. I’m not good at Stay on them. I’m good with being Concise. But not listening for the big ideas?

@lkm3s 4 жыл бұрын

I'm not good at stay on them either. I feel that it may have been taught when quite young that I should show people I am listening by relating to them. This was perceived (by me) to be engaging with them, but it actually can take things well off course. I've recently set the challenge to stop interjecting with "I know how you feel, this happened to me" stories. I guess it says something that we bother to improve on it.

@mastitimes197 3 жыл бұрын

good conversation happen when both person involves

@grantmartin3667 6 ай бұрын

I have the most trouble with being concise, and follow up.

@samc1746 6 жыл бұрын

Great at taking action, However, not always good at getting the message across in teamwork, sometimes feel that people think i take control, something to work on 😁

@alexanderlyon 6 жыл бұрын

Good self-critique! Thanks for sharing, Samantha. :-)

@judithlubanglubanga5043 3 жыл бұрын

By noding the client feel accepted unconditionally

@rondickey7116 4 жыл бұрын

Hi Alex- my problem is getting the big picture and staying on topic... then being concise... is there a way to solve this problem..

@alexanderlyon 4 жыл бұрын

I believe this are both skills that take practice in order to improve. It sounds like you know what you want to do so just keep working at it consistently and you'll get better.

@victoriapalferez-siri5952 3 жыл бұрын

I worked in a place that the director of communication and ethics that will talk to you stupid things when you are very busy getting her job done and dusting her old incomplete work load, trying really hard to be in professional setting. All about her drug past, infidelities and bohemian life, dresses, coffee needs but one will talk about work and she will yawn, fart or become aggressive, critical, curious with no provocations or make a nasty comment meant to humiliate or lower you to dust, ego like a goddess. I felt this people needed further training in this area, they really affect everyone that try to help them. I end up ignoring her comments, flaws, screams, lies, intrusions, insecurities, comments about everyone, fears of younger woman in the field and when all fail walked away from the toxic environment to work in something else. If no ask about it, I don't mention her or her people or try to damage her image, we all have problems to deal with and communication is a big one.

@AmanGupta-gp6so 4 жыл бұрын

Great listener provide feedback(non verbal and verbal both) , keep the conversation focused,take concise talking turns, take action and follow up.

@alexanderlyon 4 жыл бұрын

Good summary!

@aishkhan7092 4 жыл бұрын

Sir what is the big picture emotion and how can i develop that..

@alexanderlyon 4 жыл бұрын

Listening for the "big picture" (which is an expression) emotion means listening to see if your listener seems happy, sad, confused, frustrated, etc. These are common emotions people might feel. As you're listening, try to recognize what the speaker's primary emotion is.

@vimalmurugasan3366 4 жыл бұрын

Super

@daveandallaza6724 4 жыл бұрын

It's very important to have good effective listening everyone's skill and some to have showing through speaking with each other?

@alexanderlyon 4 жыл бұрын

I think both listening skills and speaking skills are important.

@daveandallaza6724 4 жыл бұрын

@@alexanderlyon Well. I understood. Whoever they missed whom presentation as go ahead sir?

@vamire1165 4 жыл бұрын

In listening, one needs to look into the speaker's eyes. I find it difficult to do this. what does it make of me?

@alexanderlyon 4 жыл бұрын

Looking people in the eyes is not always comfortable for people. It's a normal feeling to want to avoid it. But, it does get more comfortable with practice. It's like anything else in that way.

@judithlubanglubanga5043 3 жыл бұрын

Great

@saurabhpathak3179 Жыл бұрын

Stay on them

@balajikrishna3311 3 жыл бұрын

Can you please send me download link?🙏

@alexanderlyon 3 жыл бұрын

The link is in the expandable section below the video.

@sangitasingh1692 3 жыл бұрын

Good

@urvibhagat464 5 жыл бұрын

👌👌

@MohdSaif-pz4cy 4 жыл бұрын

😍😍😍

@corinquarles7084 4 жыл бұрын

I struggle with overall giving positive feedback

@Just_logic 3 жыл бұрын

This clip misses the most important part. Which is the understanding part.

@johnmulli9542 3 жыл бұрын

The most difficult for me is stay on focus

@conniegreco8409 2 жыл бұрын

😊

@ArshadMdm 4 жыл бұрын

Worst: The big idea Best: Non verbal feedback

@professordrabhijitsayamber2299 2 жыл бұрын

Om shanti k good day

@jegedejosephadedayo1948 10 ай бұрын

my own weakness is staying on them

@cretaceostrapulazza5918 4 жыл бұрын

what if im judging myself while listening to others? XD

@alexanderlyon 4 жыл бұрын

Yes, that can be a barrier, too.

@FordFlores 3 жыл бұрын

@jojoliu1063 5 жыл бұрын

A quick note: Give feedback (nonverbal & verbal) Listen to the big picture: idea/emotion Keep the conversation on them Take turns, be concise Follow-up actions