This week on Built to Sell Radio, we feature Connor Tomkies, founder of Support Ninja, who shares his story of transforming an outsourcing firm into an industry leader. Support Ninja provides outsourced customer support services, handling tasks such as customer experience, social media management, and technical support.
In this episode, you’ll learn how to:
Build a resilient culture.
Leverage global talent from countries like Colombia, the Philippines, and Romania.
Navigate a partner breakup.
Weigh the pros and cons of a post-termination execution period for your stock options.
Calculate the one number private equity investors use to measure the success of their investments.
Build in public (without giving away the farm).