Thanks a lot for this video, there isn't a lot on youtube.. A year later, did Epson fixed the issues via firmware upgrades or otherwise?

@Bellevue Fine Art Repro Thanks for the video, it helps us to know we aren't alone in our frustrations! Among the paper types we cannot use in this machine without it tearing off the roll include, Hahnemühle German Etching, Bamboo, Photo rag metallic, William turner, and Innova exhibition cotton gloss just to name a few. 20 years for epson to invent a cover that actually closes and they blow it. We also have regular problems with head strike but not at the leading edge that can be solved with platen gap or extra margins.. The same out of control paper tension sometimes creates a pucker in the middle of the print that raises up quite high. In 20 years I have never seen this kind of feed on any roll on all the Epson machines. The new Epson Media Installer while it offers some options to try to fix this is so slow, with such a sadly limited capacity to save paper types that it becomes epic just to try to test some settings. We do manage to make hundred of beautiful prints on this machine but we have the P20000 to count on when the multiple defects in this unit create problems. The daily comedy of errors compared to the P20000 is just astounding and the waste of paper would make this machine not useable for the average user printing for themselves.

After 20 years of being an avid Epson user, I am finally moving to Canon (although I think the print quality is inferior, I don't think any of my clients will notice). I was going to upgrade my P9000 to the 9570 - but the P9000 has been a costly machine - head replacement runs to about one a year - and our volumes are small-ish. We've also had weird lines on the first 1 to 2 cm of a print (even with a good 5 cm of white border in front to try and rectify the problem) - no solution from Epson (to me it seems like the ink is not available at the initial print instruction - it has to print a cm or two before it fully "loads" into the head). And looking at all the problems of the 9570, I decided that I needed to go with a more reliable machine. My first few Epsons were mean machines - no problems, year after year of consistent and amazing output. But the quality seems to be dropping off - either that or the technology isn't what it should be. Such a pity. I'm sad to leave Epson and slightly concerned about the Canon. But what can a person do? I can't run a machine with these types of issues.

I had this printer returned early last year , I own a p9000 and had a 9800 previously , no problems , my p9000 works beautifully and the 9800 is still chugging away after all these years which my previous assistant has. The p9570 was ultimately flawed in so many ways, I print 44 x58 inches (cut)and it failed every time, half way through the print it would blur the image due to the double head and the paper slipping (feeder problems) ( the double head it is my understanding can not sync when the feeder is slipping which cause the prints to be out of focus halve way trough my prints , for example a 48 inch long print would print 58 1/4 or 57 and 3/4 long but always 34 inches with 5 inch borders, wide on the 44 inch roll paper size on hard papers like Hahnamuhle FA Baryta 325 or epson cold press bright white, on epson luster 260 or glossy 260 it would be about an 1/8 of an inch off on thiner paper, on my p9000 dead on every time no matter what paper. Put it this way epson tech switching out all the parts could not fix the feed problems same issues every time, when its slipping in the printing process. They had local tech for 3 months trying too fix the issues changed every part there was on my printer, and finally sent two techs from California, two days 0 results on all your problems , months of wasted wasted paper and inks , suction will not fix anything if you print a 58 inch long inch print and thicker papers, part of the problem is now that you have a double head its a wider gap between the rollers. Also something no one mentions when you are printing BW on the epson print layout or the driver, the print when looking at it from the side has horizontal purple banding hues, the epson tecs tried also for two days to fix that problem with there own files and there own drivers and laptops, they got the same results I did, it got blamed on the double head not sync correctly and supposedly that got sent on to Japan, same results supposedly happen I believe its the p10000 which has the same double head. No issues with the p9000 in this case, single head, slower but I get perfect prints, once in a while a clogged head. Also the p9570 consistent head strikes on thicker paper, had to run the paper past the bottom roller to avoid the head strikes with full maximum suction. Every setting was tried out on this printer nothing fixed anything, six month of test. I am a big epson fan, have been a customer for ever and ever, will not switch to canon, and I am lucky during this 6 month process off battling with the printer I did not sell the P9000 (yes the p9570 had slightly better color even BW , but slight 5% to my eyes most people could no tell the difference ) but the headaches and time and money wasted on supplies. is not wort it, from the sounds of it ,over a year later you are having same issues , I will have to wait for the replacement model this time, before buying will have them print a large file , I do hope they fix all the problems, because these printers do not last forever. The people that respond with out owning the printer and running large prints through it , and not spending time with it, will not know how to fix these issues. I believe in the end these are HARDWARE Issues that can not be resolved till the hardware gets upgraded.

Great review! You just saved me $7,000!!!

I’ve had the same paper skewed issue with the european version. It takes at times three or four tries to get it going.

Seeing this video and reading all comments, and I have experienced every single problem mentioned here. Problems loading paper, paper jams, ghostings, head scratches... My main issue is with ghostings, and it's related to the paper feed. For some reason you can hear the printer rolling the paper back and forth until the paper jams. I could print without ghosts when the inner core was loosened, so the paper could be transported freely. If I can't do that, before print I manually advance the paper about a metre long and rewind back. We are close to get a new Canon to replace. I still don't have an answer for all those problems, and I've realised that no one has!

I have stopped having paper feed and skew problems with my 9560 after changing a few printer settings. I have a 9900 and a 9560 in a print facility in a photography school. The thickest paper so far I have run thru the 9560 printer is Hahnemuhle photo rag 308. The lightest I've used through it is Washi 110 gsm. [I see elsewhere on your channel print creasing problems when printing what looks like lighter gsm washi paper.] When I fist got the 9560 it was terrifying the way it handled paper. It was brutal. But I stopped having paper feed or skew problems (so far) after changing the following. I turned off the auto paper loading**. And under all the paper settings that I have saved, under advanced paper settings, I have turned off the ‘skew reduction’ and turned off ‘lateral feed adjustment. With these settings the paper loads just like my old 9900. Manually push the paper all the way thru the printer. Gently pinch the center of the leading edge of the paper that’s come out of the printer and apply a little tension, so that the paper is square. Press the paper clamp button on the front panel. Close the lid and you’re done. I have since had no violent back tension, bunching of the paper under the cover or paper skewing problems. ** Turning off auto paper loading… Menu / General Settings / Printer Settings / Paper Source Setup / Roll Paper Setup / Auto loading. The ghost / double printing I have not seen yet. That looks really serious.

Hi! Thank you for the review! I wanted to purchase this for our photo studio at a university and was wondering if the new firmware released on August 2022 has solved any of these issues. Thanks!

2 week owner of 9570 - major problem for me is head strikes. Constant issue. Waste of media and impending damage to head. Epson tech solution to me was to set top margin of media to 15 or 45 mm and bottom to 3. I'm running jobs that can only be printed with 3mm on top and bottom. (With Rip). Tech advised me, "We are aware of the problem and are waiting for a firmware upgrade from Japan. No idea when that might happen." I've been printing with Epson Wide Format printers for 20+ years; never have I had so many problems.

Hello, did they solved the problems? I'm want to buy P9570 or P8000 model, but after what I've seen here, I lean more for the P8000 model, print speed doesn't matter to me, print quality is the most important (photos on canvas). Thanks

I noticed you are using Epson Somerset Velvet, have you tried any other media and are you getting the same issues with every media?

@Bellavue Are you still facing these issues? Saw there was a firmware update released 10th Feb, curious if it's behaving much better with that.

I hate to ask but is there any resolution yet from epson?

Thought that was the only one with so many troubles. At least that's what epson told me from the IT service, what a liars. My main problem is that my machine breaks the same plastic piece of the roll, not loading, but when printing with really thick papers. Sihl Creative Textured 320 gr mostly. Do you think that If I print with the open cover it'll happen too? When roll back the paper to tense it it's when the piece breaks

Did the latest firmware fix any of the issues Firmware version LL24M5+ Ryan

Ouch... For the cost of one of these you would think that Epson Customer service personnel would know your name and be responding like crazy.

Oh no I have a 7570 on order I hope I don’t have the same issues

You definitely need your service agent to come fix it. Contact your dealer who will get in contact with Epson and get a tech out. I haven't worked on this machine yet.

Ghosting issue - to me it looks like a paper calibration issue. Have you tried calibrating the machine for each paper type? Print a line a meter long and measure it to determine how much of an adjustment needs to be applied to the feed? That'll elinimate the ghosting for you. The paper feed issues though are insane with this printer - dumpster fire.

I have problems with printing on 44" Canson Infinity PhotoArt ProCanvas 395 Cotton paper. First 5cm is sharp, the it starts doubleprinting every time... The similar paper fra Canson that is not cotton, prints fine... Here is some other info I got from a dealer 10 months ago.. May be of interest... Some feedback from the customer site / Lateral Feed Adjust to see the issue with Hahnemuhle fine art paper Customer is printing on a SC-P9500 using Mirage software , media is Hahnemuhle Fine Art Textured William Turner 310g print results are not sellable, horizontal banding in dark areas , and length is not consistent / P7000 prints are sharper than P9500 fyi : we did firmware and driver updates where needed, installed Print Layout Tool , Media Installer ... 1/ printing with Mirage : as you cannot access “Lateral Feed Adjust” , the result is NOT GOOD request for more settings in Mirage (Dinax) given to second level support via Mservice report 2/ printing with PhotoShop : print result is good, but a little “grainy” still request to deselect the “super microweave” when printing on Fine Art Media, using highest resolution 3/ printing with Print Layout Tool: print results are good request to select uni-directional printing , and higher quality 2400 x 2400 ?