I spend a lot of time on KZfaq, but this may be the most valuable video I’ve watched for the last year of so! Thank you for this vital information. Someone must have played with the motor when I brought the box home and then it would never get itself to the correct alignment and would give me this exact error.

This procedure was very helpful. Here's a few tips that might make it even easier to complete: 1) The "factory preset codes" are the 4-digit user codes, not the longer programming code. 2) When it comes time for you to enter the 4 digit user code (after you've reset the lock), press the outside Schlage button and RELEASE it. Wait for the screen to light up, then press in one of the two four-digit user codes, making sure that you see a green check mark after you press in each number.

I have absolutely no clue why 143 people have disliked this video. Absolutely perfectly described and videod! Thank you very very much!

Thank you so much!! I was having difficulty with my lock after changing the batteries. Your video was much more descriptive than the user manual. My lock now works and I am able to leave my house.

This video saved a phone call to Schlage customer service. Thanks a lot, Sir! You are the man.

Thank you I was going crazy in this video save my life. You were way more help than anyone at the company

Well done , just reset mine as well after being on the tech support hotline hold for 27:30 and no answer. Works great

Thanks so much for this video. I thought I was going to have to send my unit back but the factory reset seems to have solved the problem!!!

I thought my lock was broke, I was super bummed I was going to have to send it back. This video saved my arse! Thanks!

My Schelage was draining batteries and was not working. This tip fixed the problem like a charm.

I revisit this video annually when I have to change my parent’s lock. Thank you

Maybe I missed it in the troubleshooting chart, but I didn't see this. It worked, thanks!

omg this was exactly what I needed THANK YOU

Thank you so much!! Been troubled by this for an hour, glad I found it.

the video was great..it helped with perfectness..thank you

Thanks so much! Very useful to see how it's done as opposed to just reading through the manual.

Super helpful, and I didn't see this listed anywhere else. I couldn't get my system to connect to smarthings after taking it off of ADT Pulse. Only doing this procedure, followed by a an exclusion, and THEN adding using the search directly for this lock, not the general search. Finally got it done. Thanks!

This dude just saved my butt! Thank you 👏🏾👏🏾🙌🏾🙌🏾

A great video thanks and had to reset a couple of times after doing a firmware “upgrade”. I wonder if management of these type of entities every check to see what grief their engineers put their customers through! The lock worked fine for the first year that had it until updated the firmware and then it took about 10 days of stuffing around to get it all working ok again.

Thank you. Like others here, I was right about to return the lock until watching this.

This video helped me,i was using hand key for 1 year and today find this video

this is an old video but I have this lock so here's my question. I actually have two of these locks. They work fine and I also have a zwave smartthings they are connected to which in turn they are connected to alexa where I can lock the doors or set up a routine to have them lock at a certain time. Problem is that they some how disconnected from my zwave. Will setting the lock to the factory setting require that I reinput all the codes? Will it also enable me to connect to my zwave set up again? If so how? I don't remember how I set it up in the first place. (looking for my documentation.)

Very helpful video! Thank you!

Life saver video. This helped me out so much!

Just did this and it stayed connected to my SmartThings hub. So seems like it does not reset the z-wave pairing. I could not find this procedure anywhere in the manual. I don't know why they don't include it. I moved the lock from a door with the lock on the right hand side to a door with the lock on the left hand side and the electronic mechanism was trying to turn the lock the wrong direction. It seems that the only way to get the lock to relearn the direction to turn is with this procedure.

Great video man informative

good job, my man!

I can’t get my lock to work with the app, any thoughts? The app doesn’t detect the lock when I put in the programming code...HELP

I try this factory reset but it’s still not reset the clear Z wave last setup.The problem is when i try new set up z wave its come up x red,the factory reset was not completely clear the data for the z wave .

I was going insane trying to figure out what was wrong. I tried the old bolt and it didn't fit right so I had to disconnect the unit to put the right bolt in. That's when I got the error messages. I thought it was an installation problem. Thank you so much for this video.

You Rock!! Thank you!

To save you hours of headache: If you are trying to change programming code and it won't accept your current programming code, then you can easily reset to default programming code by unplugging the wire from the battery, then press the exterior schlage button to clear any additional memory cache, then press and hold the exterior schlage button as you reconnect the battery (you may have to do this twice if the default programming code doesn't work). Also note: the programming code can be found on the inside of the unit itself if you can't find where you placed it. Also, if you set up the app, and connect it to your door, the programming code will automatically no longer work. It assumes you can program everything on the app. You can reset following my instructions above if you want to remove the lock from all devices and erase everything from it's memory. Good luck🤞

Very helpful. Thanks.

. It won’t let me enter my programming code. The programming code is a 6 digit number. It only allows me to type the first 3 numbers and then there is a RED X and it won’t allow me to continue to add my code. Can anyone help? I have the Encode

Thank you!

Suddenly, my keypad is not working yet my Apple HomeKit Bluetooth connection works fine. I put new batteries in it, but the keypad is still not working. Now it does a single beep. When I try to do a factory reset, by removing the batteries and then reconnecting while holding down the Schlage button,it continues with the single beep and double green checkmark blink. This video says it’s supposed to blink three times but this is not the case.

no tengo el manual y quiero cambiar la clave quien me indica

Super useful!!👏🏻

I cannot connect it to HomeKit. I tried this reset and it did not reset. Everything works, the app, the lock, the lock with the app, I just can’t pair it to HomeKit and Apple TV 4K.

How does your lock go on that side of the door? I'm having trouble having mine lock from the inside causing it not to lock

i did it! thank you sooo much!

THANK YOU

Thank you did work!

Thank you for the video. I followed the procedure to performed the factory reset. My problem still persist: The pad works for a given period and stops responding as if the batteries were dead. (Batteries are new and I tested them) If I disconnect and reconnect, the pad works again for a given period and stop responding again. Have you seen this problem before? I wonder if I could only replace the board. I bought it 1.5 year ago and it is no longer under warranty.

Thank you!!!!

This worked, THANKS SO MUCH!!!!

Mines a different model and I take the one screw out and I can’t get the cover out

what should you do if the lock does not do the setup routine and insteads blinks the red X

What if I can’t get into my house?

Worked!

Thanks!

This is not working for me 😔😔, I’m trying to get this to work with Alexa but it’s not accepting my programming code

Thanks! I lost the book, and looking under the battery cover saw nothing. I just needed to unscrew the unit for the codes. :)

I dont know why it does not work the X keeps blinking when i do the procedure

Can you change the code to open the lock?

hmmm... does this reset the z-wave also ?

Would this work for trubolt? I have one just like this just different name

I have tried this, but my lock stops working right away, when I press the shclage button nothing happens, and if I press one of the numbers the x (red light) comes up. Any idea how to fix this? TIA

Now the battery cover won’t fit back on Nd it’s pissing me offf ughhhh

My outside lock button won't lock when pressed. This reset didn't work!

Thanks, I had to return once by this problem, If I watch this video I don't waste my time and sending the wrong complaining.

What if none of the codes are working?

I’m lost when he says complete the reset procedure by repeating the initial setup process?....

This did not work. I didn't see the 3 green checkmarks. I have a schlagesense BE479AA

didnt work :( help

I’m only getting two green checks

Neither of the 2 codes are not working

Starts at 1:45

do you know how to reset the zwave setting

It is not taking the code. won't connect. no real instructions on what to do next. did it like 5 times. ugghh..

This is the second home in which kzfaq.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU we've replaced our "regular" doorbell with a Ring video doorbell and we really enjoy it. It is very easy to install and it works very well, with a clear picture through the app and good in-home use (we added the chime, which is also easy to install and doesn't require another thought to use).

There is something wrong when it takes videos to enable you to use a lock. Schlage definitely needs to go back to the drawing board

what if the lock stays inside the door and doesnt extend?

This doesn’t always work, and Schlage customer service is pitiful. It took us a week to get ahold of someone because of being on hold for so long. I mean we have our own shit to do during the day we can’t sit at home and hold the phone for 2 hours everyday.

Chedkan

Georges

my lock was broken or just a piece of shit from day one

POS lock

this video wworked for a year then lock failed back to just like it was new . tweaked gears again still broken, it is a whole year old i can see how its worn out for 100$ . the problem is not it doesnt lock except by hand if you try to lock it from outside it does nothing if you unloack it from any deadbolt position it just cycles and grinds total piece of garbage overpriced piece of dung

Thank you!