Do not update you won't have key features. They're making us a beta testers. It's a total mess

DO NOT UPDATE! they removed access to NAS servers! Alarms and more! Most likely they will make you upload your music to their own cloud and then nickel and dime you for accessing your own music from your own home!

Great! A confusing interface and tons of new bugs. Well done Sonos! 👏

New/updated app is a total mess. Cannot find most of my speakers in the ecosystem and plays in isolation where I can’t control speaker volume, skip or stop… I switched from Bose to Sonos for this very reason. And now Sonos too? How do I revert to the previous app? TOTAL MESS!!!!!

I cannot recommend the update at this faulty stage and I don't understand how Sonos can release something like this. The entire system is now running extremely slowly and unstable, important functions are missing: There is no alarm anymore, the sleep timer has also been removed, playlists are often not displayed, no volume indicators on the main screen, NAS cannot be integrated anymore, and the connection to services like TuneIn doesn't work at all. No more skipping back and forth within a track, no in queue-function, album covers disappear, favorite lists cannot be sorted, all components are repeatedly not found and therefore cannot be controlled anymore. The hardware buttons of my device are also non-functional, and nothing is displayed on the lock screen or dropdown menu anymore! The result is a largely unusable system. We are not your beta testers, Sonos! This update delivers the same flaws in a new package and on top of that a dozen new ones! Unbelievable... wow...!

Disgusting update! Fix ASAP! All the things people are shouting. Who the heck decided which features to add/remove. CLEARLY they didn't get the advice from paying customers! All of a sudden I have a $7K sound system in my house that is 1/4 as useful as it was before the update! Infuriating! No alarm access? Worse playlist management? Like I can't simply add a new song to an existing playlist? WTF? 🤬 You say the new update gives you "Complete control...", yet quanrifiably it gives me LESS control and only limited options.

It’s a complete mess

DO NOT UPDATE ! I wish I had been warned about how totally unusable this new app is. Sonos, please listen to what people are saying and allow your customers to revert to the S2 app.

SONOS, you need to address how bad this is ... courageous is not the word!

Faster …. NO. Easier …. NO. Better …. NOOOOOOOOOOOOOOOOOO!!!!

Why did they release this unfinished app?

Such a botched update release. Why so much marketing for something that would just piss us off and regret it. With this much of a push, it seemed like it was going to be a home run to update. I definitely lost trust with Sonos.

Do not Update! This app is a mess and missing so many basic functions that it can‘t even be called „Beta“. Need sleep timers, or alarms, or editable playlists, or want to play local files from your network? Well, Bad luck! All removed or disrupted. …and lets not start to mention the loads of new faults like not editable WLAN settings. Who would need that on a wireless product anyway… Go call or mail the SONOS support and tell them what you think of such a great job.

I gotta say as bad as this update is (missing features, buggy, awful organization...) I'm impressed with how many people Sonos has appeared to pay/barter with for good PR. Nearly every youtube video and article is positive (overwhelmingly so), the comments are not at all in line with the "unbiased" reviews lol. My personal experiences are def more in alignment with the comments.

i regret updating…

Please bring back the previous version of the app 🙏 My patience is running out.

Sonos had issued a Beta version , do not update. Sonos is kidding us.

"15 clicks is better than 2!" - Sonos Product Manager

I wish I would have come here BEFORE updating to the new app. New app is terrible, do better SONOS!

Mine crashes out all the time, search is ruined. It’s horrible … can I revert to S2 please? That worked … this is junk.

Please explain how the new app is faster easier and better? It’s slower, crashes and doesn’t work frequently and has less features.

They had all the ingredients to make the perfect Shepherds Pie….. but they decided to make it with dog meat.

We need a fix Sonos, what’s going on

What is the point of gradually reimplementing all the missing features if the app (June Version 80.03.03) still doesn't work? Terrible performance with up to 10 seconds delay (volume, playlist, startup, etc.), components constantly crashing out of the system (stopping only possible via hardware buttons), app freezes, TuneIn still very buggy with numerous contents not accessible, NAS integration still not possible, wake-up radio station disappearing from the system, no volume indicator, no widgets, no control via lock screen, no control via status bar (despite enabled notifications), and much more... Sonos, please finally provide your customers with a rollback to the old S2!

Catastrophic!! My system does not work any more!!!

This app is so bad it’s reason enough not to buy sonos. Don’t update if you were planning to use alarms as they don’t work in the updated version. Seems to be rocket science.

I no longer have access to my own music base on a 2009 Mac Mini that runs on EL Capitan…

I still can’t play Tidal on multiple speakers 😢

Fix so we Can use the old app!!! This is a disaster !!

I can't set alarm n fade like the previous version😢

BRING THE OKD APP BACK, you Sonos thieves!!! It is downright immoral and reflective of a rotten corporate culture at Sonos that they try to push new product (headphones) when they have just severely downgraded the functionality of their expensive existing hardware by releasing a botched new app. BRING THE OLD APP BACK!!!

I’ve gotten 6 calls today about problems with people’s Sonos with control systems :/ not cool Sonos

Thanks for making my one sl set sound like a speaker eq with a smiley curve . Bass ,treble and now recessed mids . Good one Sonos besides everything else wrong with the app

Please release an update with the bugs gone! 🙏🙏 My Sub Gen3 won't connect no more. The app crashes all the time when i try to connect with it...

How awfull, my strongest advice to Sonos (marketing)management: go away, you've failed

A catastrophic experience with this new app….all the features that made Sonos a delight to use have gone. An utter disgrace.

it's a promoted junk

Worst piece of software ever..... .shame on Sonos for releasing such a piece of junk!!!!!

I like the update. But then again, i only use the app to configure my Roam. I do everything else from Spotify

AVOID THIS!!! DO NOT UPDATE!!! Massive downgrade.

total disaster, full of bugs and missing basic features. DON'T UPGRADE

The badest experience ever ... 😑😑😑

How can they be so stupid? Did they really think people wouldn't care about all the missing features? I hate this update. I'm really regretting buying these speakers. I'm sure they are losing a lot of customers over this pathetic update.

There is a workaround! I updated the app on my phone and messed up my system, but the S2 app on the iPad still has full functionality on the same Sonos system. If you are lucky enough to have another device with the S2 app, you can re-gain the functionality of your existing system. The issue is the new app not the products itself.Bad decision on Sonos's part to roll out the new update like this, an optional S3 app would have been a much better option. The should face a class action lawsuit.

You cant even set the beam up with the sound code its does not work on my new samsung s24. What a DISASTER

I want to listen to music from a mobile device (Android) on my Sonos Soundsystem via app ,without Bluetooth

DON'T BUY SONOS. 3K EUROS DOWN THE SWANNY,,WISH I COULD GET MY MONEY BACK. DON'T BUY SONOS.

Dislike, the app is terrible

What are Sonos doing, this latest release is a joke, totally unusable. Obviously UX not their priority for this, I mean did they even do any QA? Definitely not buying anymore Sonos products until they fix this or at the very least acknowledge they messed up and roll back to previous version!

TRASH UPDATE. WARNING TO ALL

You lie and have yet to respond to your huge mistake. The "new" app stinks, just ask your Customer service people.

faster easier better and disaster

Ive been trying to make a playlist since one month now, but its not possible. The function is locked to the que list and the que wont load. Sonos is blaming my connection. Its not my wifi... my wifi connection is superb. The new sonos app though is pure feces.

Apple Music Hi-Res Lossless support included?

Really clunky Sonos! Even just trying to select tv volume when you have been playing music on a different group of speakers!! Not smooth at all - you have to go to the main drop down and see all speakers, then select the arc. Intuitive? I think not!!..

What a mess. Liars

My anger levels have been nothing but rising since the latest update. It's as if they devilishly enjoy taking away base features and making the whole experience even more sluggish and unresponsive. How did I ever get myself talked into investing in this brand...

This has been an absolute disaster. Complete car wreck of an app.

Shame on you

This update is the worst ever. And three months in, you still have not fixed it. I have spent a significant amount of money on sonos hardware, but I will never but anything from you guys again. Treating customers like this is totally unacceptable.

Your app is hot garbage, and that doesn't even cover all of the functions you removed.

The new App is a joke.

Definitely not faster or easier to use.