Thank you so much for posting this video! When mom in laws cooler quit working we thought it was a bad pump-then found your video and sure enough the reservoir was a solid block of ice!!

Very helpful DIY. Hot or cold water was not coming out from dispenser. I followed each step and water is flowing now like a river 😅. Thanks for sharing this skill. God bless the eyes that reads this and show you his amazing love, salvation and grace. Amen 🙏

This worked for mine too! Thanks for the video!! Just a suggestion, use a turkey baster to empty the water tank. Much appreciated 👍🏾

😮thank you, mine was full of frozen clear water and the bottom was white frozen. Now I can tell my friend how she can check hers to get it working. Thank the Lord for having patient people people solving problems that the company doesn't even us how to fix it. They just want you to buy another $200 dispenser. Thank you so much❤

Thanks for the video I thought ours was beyond it’s life! It is a different model, so couldn’t fix same way, but it has been very cold here and we do have it close to a window so I relocated it kept it unplugged. Thank you! You saved us $$$

After watching so many other videos suggesting basic fixes, this was the ONLY one that pointed out this situation. My Culligan doesn't have a thermal adjustment but it has the option to turn off the cold water so I just did that because I don't want to have to deal with this again lol. Thanks so much for the video! Surprised nobody else has made a vid on this cause.

Thanks!!! I couldn’t find anything anywhere, I pulled apart my machine and was getting ready to toss it out before I watched your video. It was completely frozen! Thank you.

MVP!!! I called the customer service and you have more knowledge than them. Mine it’s frozen all the way up. Not even able to fully release the white cover.

I was so ready to throw my water dispenser out after checking all the hoses/tubes and nothing was disconnected. Cooler would come on, water would go in, but no water out. Sure enough, opened the lid like you did in the video and there was a huge ring of ice halfway up the inside container. Fixed! Thank you!!! You saved me serious $$$$$! ☺

Thank you for posting this video! I was a week in of leaving it unplugged for 24 hrs every couple of days and 5 KZfaq videos in. None of the company videos were helpful. Customer service said my dispenser was no longer under warranty so I needed to find an outside technician, that got me heated. My cooler had an extra secured attachment inside I had to figure out. But the reservoir was full almost to the top of a block of ice. There wasn't any water to be scooped out. I think a day or two unplugged may fully thaw it.

This saved me so much time. I was ready to rip everything apart and solder something or replace parts. After seeing this i just turned off the cooling for a few days and bingo. You are a hero friend. Thank you!

Thanks I've been so angry and thirsty but you made my life better. 🤗

I tried a few other videos before trying this video. I should have tried yours 1st. It solved the problem because I had the ice build up too. Thanks so much because I was prepared to buy a new unit!

This was helpful, thank you! We weren't getting any cold water. Hot water was working fine. So I unplugged the cooler for 24hrs and things are working again 😊

Thank you very much I thought I would have to buy a new one but after watching your video I was able to fix the issue Me and my family are really appreciate you for this video you save us a lot of money

Just wanted to thank you for this video! I tried looking online to troubleshoot why my water dispenser randomly stopped working overnight. Nothing worked until I saw this video, turned out it froze over and watching your video helped me get it working again! Thank you so much 😊

Thanks so much😊. You saved me a lot of money in repairs. Keep what you do. 👍🏾 👍🏾

dude thank you so much! was gone for 2 weeks and came back to my dispenser not working. you saved me $200 lol

Thank you so much works perfect Nobody believe in me at first but the satisfaction at the end priceless

Thank you for the video!!!! Save me from buying another one! The whole things solid ice and once it was out everything work perfectly again!

Thank you so much! This was the issue with mine. Never would've imagine that being the issue or to even look there. Mine was a big frozen block that was easy to simply pull out after thawing out a bit.

Just got one inspecting the cooler and used this video. That was the problem. Thanks a lot. Just saved us some cash.

This worked great. Could not find anything about the ice anywhere. Thank you!

This worked for me! I screwed up a bit and forgot to leave the hot water for the last round before screwing things back on. I just unplugged it and waited a few hours, and it started working. That last step is important! When I first tried the water dispenser, no water was coming out. After waiting a few hours, water came out. I assume, as the video mentioned, there was ice somewhere along the hoses which needed to defrost. I only melted the ice in the tank and not the whole system. I'll be sure to follow directions next time.

thank you for this is saved me the money for service which will cost me almost half of the price of the dispenser. tip i learned is to replace the empty bottle right away when low water indicator shows to avoid ice build-up.

Thank you so much for posting this. I looked everywhere. Tonight, i found no water coming through the top and went lookin. glad i found your video. Thanks again!

Thank you for sharing your video just fixed mine that wasn't working with the same problem the same issue!!!😀

Ty sir!!! Worked like a charm! Mine was so frozen, I had to let it defrost for a day before I was able to remove the white lid.

You win the prize. Was all iced up. Thank you!

Saved me a bunch of money thank you!

Thank you thank you thank you!!!!!! It worked I didn’t have money to replace it. I followed all the steps and it works !!!❤

Thank you so much! I just opened mine up and saw that it’s completely frozen to the top. I would have never known. Hopefully it thaws out quickly

omg..I was just having trouble on our dispenser and I watched this video and solved my problem...thank you

Omg thank you so much. I did exactly as the video and it works great now. Thank youuu 🎉

Thanks so much! I unplugged it for 2 days so it could thaw and we just replugged it back in and it’s dispensing!❤🎉

Absolute life saver!!! Thank you so much

This is very very helpful, I must acknowledge this video🎉, it save me a lot of💰, thank you. I want to avoid messing up any of the delicate components so I just removed the plug overnight and it worked like magic. I wonder why manufacturer never alert us to this potential problem and the easy fix

Oh yaa, unplugging and leaving it overnight did the trick. Thank you for the tip on, it could be frozen😊

I had the same problem, but all the searching it didn't say what the problem was and I didn't think there would be ice built up!! So, I pored boiling hot water slowly into the top and Im just letting mine melt away for the next 6-10 hours. Thanks for the video.

Helpful video thanks for the quick fix

Thank you so much you solved my problem, did exactly what you said and everything is working perfectly fine.

Thanks bro I just fixed ours now it’s frozen hah😮 thanks for your video saved my money to buy new ones.

Man just saw this video now mine has the same issue attempting to do it now. I did open it up and yes frozen rock solid. So doing your process now fingers crossed 🤞.

Thanks for this video it really helps a lot nd save our time nd money ❤

Thank you! This is exactly the problem I had and I would not have known had it not been for your video. Is there a malfunction that caused it to freeze? Like some type of heater not working or does this just always happen over time?

Gratitude. This video saved the day...🎉🎉🎉

thanks for de video!! i have a cuestion, it will freeze again? or is it one time thing?

Thank you! Glad I found this video :)

Thank you! I opened mine up and it was frozen solid. Defrost time!!

Great video and for anyone afraid to try this at home don't be it's really easy I don't have the same model but it's the same inside

Great video on how to fix a problem, however next time use a turkey baster to get water out of reservoir. Just a suggestion. I had the same problem turns out the cold water adjustment I played with to get colder water on the back of the unit and it froze up. Remember , the water reservoir goes to both the hot and cold faucets. When it freezes up you don't get the hot water either. Thanks !

I’m having the same problem. Hot nor cold water dispenses. I only took off the top part. Seen that the tube you disconnected first, is loose at the bottom on my end. Is the bottom suppose to be connected to something ??

Just did at 1am in the morning. It was my exact issue. Now fixed

How did you take the top off, I unscrewed the back, but the top still attached to something

Thank you After numerous useless videos all telling me to check my hoses... this was the issue

Has yours done this again? Ours does it daily. we have to unplug it nightly. I've seen other videos where you can change the temp of the water to be less cold very easily. I wonder if this would stop it from freezing up again?

Thanks for the video u help me a lot and save me for buy another one

Mmm, I am so skeptical about this one. When you turned it back on, and let it run again, did the ice return or not? I disconnected mine for 6 hours and let it come down to room temperature and I had flow again. I plugged back on again and let it run for 7 hours and there was no flow. I re did that again but now for 24 hours and it came down normal. I turned back on and yea yeaa, ran for a couple of hours and again it stopped. I wonder if this was just a temporary fix of yours or how did it go from there after you poured boiling water.

Worked well thanks👍💪

OMGG Ty ty ty! I was going crazy… also does yours have a pipe just hanging there on the side? Or anyone in the comment section?

Great video. I just disconnected mine for a day and the ice melted.

I unplug the 1st tube but notice the end of it was not attached to anything so I stopped. Would anyone know where that would go. My Primo model is 601298, its almost similar to the videos.

This fixed my same problem but it keeps freezing overnight? I tried researching but no luck on how to turn down the temp to prevent freezing over.

Thank you sm. How do we prevent it from freezing?

Gracias porque por tu explicación, evitamos vatar la maquina .

Thank you! That was it issue.

Finally a video that actually worked!!

Thank you so much your video is very helpful 👍

Finally, thanks so much, this works

Ive unplugged the dispenser so ill see how it goes in 24hrs. That last hose you plugged in whats it connected to? I have one as well but isnt connected to anything its dangling so not sure if it got disconnected somewhere.

This just happened to me and I'm letting it thaw out for mine was solid ice to the lid not leaving me any space to displace hot water. Does this happen when there's something wrong with the unit? Or will it not happen again for a long time?

Why does the water freeze is my question or is this normal? How often do I need to thaw it out?

Worked like a charm

****In our case, the water was not pumping. I could hear the motor running. I checked and rechecked the hoses, and then rechecked the dispenser CAP. Leading to the bottle itself. The Blue band around the cap had moved all the way down, so it was no longer a tight fit. Once I moved it all the way UP, the water flowed perfectly!!

Thank you so much. God bless you.

Thats wild i had same problem with mine. The reservoir was a solid block of ice. Cleared put and working like normal now.

Thanks buddy this really did help🙏🏽

Ok maybe I’m doing something wrong, but I can’t get the top cover off. Have the screws out from the back side, it’s the front not releasing.

Thank you! This fixed it.

Great video! Mine is currently thawing. I've had mine for only maybe a year. So am I going to have to do this every year? Is this "normal"?

Thank you!

Ok folks I have a Euhomy water dispenser from Amazon. I unscrewed the top lid and tried to pull off the water tank cooler lid and I couldn’t! I unscrewed the thermometer and when I tried to pull off the top it was too hard until I eventually ripped off the plastic top. Underneath everything was frozen solid and I even broke the glass tube of the thermometer. Later on I used gorilla glue to mold it back together. After everything melted, I realized had I only waited, and read a comment like mine, would I not have a broken thermometer tube. So if you can’t pull off the plastic lid, just WAIT, let it melt a few days or boil water, and your cooler will be fine.

How did you get the top off? I unscrewed it but I can't take the top off! I'm so frustrated! Help please😥

Fixed! Thanks person!

The hose of the cold water is disconnected i don't know where to connect it

Thanks this was helpful

Why the water frozen in the container? why the compressor didn't cut to avoid low temp to frozen condition?

For the past 3 months Ive been turning the cold option off for a hr or so and it'll work for couple hours and it'll freeze again. How do I get a permanent fix?

Hoping this works! Instead of doing all that I’m unplugging for a bit and hoping for the best. We went from the cold water no longer working.. to the regular water slowing down.. to nothing

Exactly my issue. Thanks

Bro, cold water and cold weather equal ice. Stupid ole me. Thank you so much 😂😂❤ 🎉

Is there no way to change the temp? I see older versions of this that you can use a screwdriver to lower or higher temp.

100% thank you!

Thank you

After it defrosted did the water cooler work again

Thank you so so so much!!!!!!! It worked!!!!!

How many screws to take the top off sir?

Should I use this process if hot water dispenses but not cold water? or is this for no dispensing at all

Thank you.

How do you get it to not freeze again? I followed these steps but then it froze all over again ?