It says a lot that you all care enough to actually address these issues and even go the extra mile to post video tutorials on how to fix them.

I thought our water cooler was a goner. After checking over everything (so I thought) and still nothing working, I finally unplugged it and gave up. Decided to check youtube to see if anyone had the same issues. I found your video and within 5 minutes had it working again. Thanks so much!

I did everything exactly how it’s demonstrated and boy I got it fixed in no time lol. Thanks for the video👍

OMG thank you so much this is the BEST info I have gotten on my issue with my bottom loading Primo Water cooler. I contacted customer service and the man told me there was NO to repair to it and to just buy a new one. Ummm not yet!!

This was a big save on a water cooler we didn't even have a year and did not have the receipt to! I'm glad you posted this.

0:35 - yes that worked on an 07/2014 manufactured machine, but it looked nothing like the picture and I had to work it alot to get it back in. Used duct tape placed over the edge and vice-grips to grab it and wiggle while pulling down to remove. Removed duct tape and cleaned with CLR and rinsed well - lost a little of the chrome looking trim, but better that than a non-functioning machine. Re-insertion required a lot of wiggling back and forth to get the nozzle to seat back into place; it would seem okay, but then hang low as soon as you let go of it. Your customer service has been great since the day we purchased this machine 5 years ago. This video was way more helpful than what I found several years back (poking it with a paperclip). Thanks again for a cooler that keeps working great for all these years. An easy to replace/clean nozzle is great, and the chrome on the nozzle is the only part of my machine that would hint at its age.

Thank you for posting this. The water flow on mine was sluggish. After making sure the hoses were connected properly and cleaning the spout with a soft toothbrush, it's like new!

GREAT video!! We couldn't live without our cooler! I was able to correct my no flow issue. Thank you!!

This is why you’re the best water dispenser company right here, fixed my cooler because of this video. Thx 👍🏼👍🏼

Rare occasion? I had my dispenser for less than 2 years and it no longer works. I called customer service and they said my only option is to trash it. I did the steps, if turned off for several hours I could get maybe 20 ozs before it stopped. As for the part where they tell you to call customer service that’s a joke. While the rep was very pleasant there’s absolutely NOTHING else they can do except tell you to trash it so if you’re reading this and you are at the step where you call customer service for assistance, know that their solution is trash it. Terrible brand terrible quality, I will never buy this brand again and I suggest you not either.

I was just about to throwaway my dispenser, glad I found your video!!! thank you so much.

Mine is about 2 yrs old stopped working couple days ago. After watch this video I finally got it back to working condition. Thanks alot.

Thank you so much this was so helpful! I was panicking because I haven't even had my water dispenser for a year. And could not find my receipts or the instruction manual. I could hear the pump trying to suck water but it didn't seem to be sucking any up. Turns out my hose wasn't in all the way. Thanks again.

Our water stop dispensing, but my husband watched this video and... All is well!😊👍 Thank you!🎉

OMG soooooooo happy about this video! I had a loose hose connection. I was ready to chuck this dispenser. So glad I found the issue. It's working just fine now.

I just used this video to fix an issue with my primo dispenser. So super simple to do thank you for putting this out!

Mannn you guys are saints! My connection was loose inside on the pump. That's why it couldn't suck up any water at all. THANK YOU THANK YOU!

Haha just saved mother's day this year lol fixed the water cooler that's been down for a week man I feel pretty stupid. I can fix anything on a car but this damn water cooler sure as shit stumped me. Thanks, youtube for being the hero we all need.

Awesome! This fixed my issue... mine wasn't priming properly and pushing the hose back into the connectors at each end solved the problem. Thanks for doing this video!

Thank you for posting this video. I just received my dispenser and hot water was not dispensing. Opened the top and saw the problem right away. Plugged unit back in and I got very hot water right away.

Pushing hose into tightly worked for me! Finally got rid of flashing red light! thank you.

Thank you for the video. My dispenser was not pumping and it turned out to be a loose hose. Thanks again.

My unit wasn’t dispensing water and this easy tutorial helped me fix it. Thank you!

Our red light replacement light was on. No water pump pressure and a full water bottle. I watched this video and saw it was the water line loosely connected. Tightened it and now its fine. Thanks for the video.

Good job Primo. Took care of the problem by pushing each end of the hose back.

Fixed my problem in less than 2 minutes. Thank you

Thank you! The hose going into the machine had been semi-pulled out. This video helped!

Thanks! Worked for us. The hose connection to the pump was loose. Will keep in mind for the future if it happens again!

Extremely helpful! I was able to resolve the issue by simply connecting the hose to the filter snugly. Thank you!

Pushing the hoses made my unit work again, thanks.

This video saved my life! Thank you, Primo!

Thank you! Super helpful, easy to understand and follow!

I didnt know that hook inside was for that. Learned something new!!

Thank you so much. I thought I was going to have to go buy a new one but this video helped me fix the problem

Was able to fix my dispensing issue very easily after watching this video .. thanks so much for providing this

This video was extremely helpful when Walmart wasn't. They were nice enough to refund me and let me keep it, and now, thanks to this video, I have a free water dispenser 😉

Thanks for this video. It was so helpful after my bottom loading dispenser stopped dispensing. After watching this video I summoned the courage to open it, everything seemed to be fine inside only to check inside the mini cooler and discovered that the water inside is frozen. I had to turn the cooling unit off and allow the frozen water to melt. Now I have my dispenser functioning again.

My straw was loose... thank you PRIMO!!

Just bought mine on clearance at Walmart and when I plugged it in, immediately realized why. It wouldn't dispense water :( BUT I looked up this video and BAM. Problem fixed in 3 minutes. Thanks!

Fixed the problem, it was the part on the bottle end for me :) thank you brother.

thank you. this video save my probably hundreds of dollars

Thanks for the video! Helped restore my 2 year old Primo dispenser

Great video. Got it working! Here's the deal. My hose had slid out slightly from the pump assembly, so the pump would not turn on at all but a trickle of water would come out. I pushed the hose back into the pump and it works fine.

Thank you!!! Very helpful, especially the part where you play with the straw :)))

Great video! I fixed my primo in under a minute!

Great video, worked great with a mechanically identical Midea water dispenser too :)

Thx i have a bottom mount Kissla unit and now it works!! So so Happy!!

Thank you ! The hoses had come a bit loose on my unit . Easy fix

Thank you so much. Worked for after this. Sometime when I put the bottle back in, it hits the little pipes so it got loose.

Great video, my issue was loose tubing. Thanks for this vid!!

Excellent tutorial!

If anyone is having the issue where both hot and cold do not dispense, I discovered that after awhile, ice builds up in the cooling reservoir and clogs the holes the water passes through. I had to switch the cold water off and leave it until the ice melts and holes open back up. This fixed the problem and hopefully it's a solution for anyone else having this issue as well.

Thank you! Was having trouble with current and last bottle sucking up water and it just kept flashing red to change bottle and it was just a loose hose!

Pushing the hose in all the way, did it for me!

Awesome video!!!!!! Great job. Thanks so much

Thank you so much for the awesome advice

Very helpful, thank you!

I realized that my tube was not completely pressed in, and I found through the help center that my dispenser was too close to the wall, making the lack of circulation overheat the wires and pump, this shutting it off. Thanks for the help!

Quick fast and 2 the point!! thank you

Awesome vid. Fixed my issue!

My unit is barely 2 years hold but i will save this video for when the time comes

This was very helpful it worked

"For instructions, click here." Can't click on the link, wtf

Thanks alot this video was helpful. It actually works

Thanks! It was a hose issue not being pushed in all the way, pushed in and started right away

My employer gave this to me because it was "faulty". Pushed in the hosed, good as new! Win for me!

I was having issues with not having cold water flow , however the hot water was working fine. There was no leaks, however I looked up a how to fix a leak video so I had a disassembly reference. I found that the upper tank top was removable. Found that my cold water tank was 3/4 frozen. Ran boiling water through it till the ice was gone and it now works fine.

Thank you this was very helpful

I brought one, but I want return it because it makes so much noise. What I have to do to take out all the water out?

I had a small amount of buildup in my spout, which lessened, but I think the real problem with constant short pumping was due to a power outage. When I unplugged the unit to tighten the hoses they were fine, but when I plugged it back in the lights flashed in sequence like a hard reset. Pump is consistent again!

Check Tap Lever is the good stuff. Check there first if you have a new unit. Then if that doesn't do it, it is probably the re-seat of the cooling reservoir. Well honestly, it is check if you removed the lid of your 5 gal jug and put the pump tube on right but I consider most people smart enough to understand that "Without water...."

where can i buy the probe or the tube?

This video it really helps thanks

Thank you! Your guidance helped me discover the issue!

Thanks this was helpful.

actually helped a lot

My water is freezing. That is the problem. I cannot adjust the temperature. For some reason the water is now freezing after 2 years of use. If I unplug the unit and wait for the water to defrost, it works again, until of course, it begins to freeze again. HELP!

thankyou for support

the machine dispense Hot and Regular water. BUT NO COLD water. How to fix it ?

thank you

One of the problems I am having is with the hose that connects to the inside condenser for whatever reason it won't stay connected. I think this is causing the problems that I am having. HELP where can I purchase must the hose?

Fixed it! Thanks!

Thanks! I had to push the hose assembly further into the pump so it would pump water again. Somehow it got pulled out from the pump a bit.

Fixed it! Thanks

I'm on my second unit with the same exact issue. Called you guys, did what you said it didnt work. They just sent me a whole new unit. (2nd one) and now here I am same issue, it's not pumping it out of the jug. No pushing hoses in works I cant even pull that little hose out with 7/10 strength. Im afraid of breaking the hose off. But this lady pulls hers off like a fart in the wind...

Thank you.. cooler was not working and now fixed

my primo is dispensing brown water (dark tea colour). what is the reason and how do i clean it?

My dispenser has small black particals coming from the middle dispencer. How do I clean it? Anywho, Nice tutorial.

Totally worth watching Thanks #primo

Thanks, I just fixed it.

Hello, My unit had the blinking red light, did as shown here it works now but there is no more instructions on what to do next, could yu please let me know what should i do next?

where can I find a replacement pump? I think mine's going out

This helped!

Great video! For anyone wondering this also works on the Panasonic SDMWD3438BG :)

We got ours new and it didn't dispense at all. We were so bummed. Watched this video and it turned out we had to open the top and fix the buttons haha. Super simple.

Thanks!

Thanks. The tube wasn’t in all the way in for me. Quick fix.

Great help. Unit was not pumping and pushed all hoses... Fixed.

Thanks

Any advise on pump not pumping?