Primo Water Dispenser - Cold Water Failing To Dispense

Primo Water Dispenser - Cold Water Failing To Dispense - Freezing Reservoir Fix

Рет қаралды 11,618

2 ай бұрын

Primo Water Dispenser cold water stopped dispensing. Reservoir was freezing causing cold water not to dispense. No thermostat on the unit but it does have a temperature sensor. Replaced the temperature sensor for a $2.00 and working again. Easy, inexpensive fix.
Here is the part at Amazon:
DROK 10K Temperature Sensor Probe, 5pcs 1 Meter Waterproof Temp Sensor Probe, Stainless Steel 3950 NTC Temp Sensor Probe, Digital Temperature Transmitter Extension Cable

Пікірлер: 51

@tonybusano3995 13 күн бұрын

Our primo dispenser was experiencinh the same problem. Like an idiot though, I just went out and bought a new one. Think what I'll do is order the sensors like you did, and then try to make the fix. If it works out perhaps I'll sell it or maybe I'll just give it to my neighbor. Anyway, for not being a "videographer" I think you did a really nice nice job with your sense of direction and flow through the video plus your camera work. It was no fluff, no wasted time, directed and to the point which I really enjoy. Hey who knows, maybe you missed your calling as a videographer 😅 Thank you for taking the time to share this with all of us. You probably helped a great many people save a buck or two and boost our egos along the way. Great work!

@zzotto21 12 күн бұрын

You are not an idiot. But if you are, we should buy jackets and have meetings! I have done that with so many things that it is the reason I started trying to fix more and more things. I am so done with stuff breaking… Thanks for the comment. And I hope you get it working. Your neighbor will appreciate it! lol….

@Nicole-dv9jo 19 күн бұрын

First, my dispenser started freezing water, so I turned off the cold water switch on the back panel overnight. But after a couple of months, the green light started flashing and the water stopped dispensing at all. I realized the problem was with the thermostat. All the videos on KZfaq aren't about this problem. Only your video helped me to fix it. You saved me $250+ (Primo Smart Touch). Very informative video. Thank you so much!❤

@zzotto21 19 күн бұрын

You are very welcome! Glad it helped you out.

@KingIrvXL 6 күн бұрын

Did all the water stop dispensing or just the cold or got? My hot dispenses but the cold won’t . I took the lid off and the button works it’s just no water flow for the cold

@KingIrvXL 6 күн бұрын

I’m thinking maybe the cold gets too cold and freeze because of the broken thermostat. I’m going to unplug it for a few hours then try the water again. If it works it’s the thermostat

@zzotto21 6 күн бұрын

If you open the lid to the tank you may not realize that the water is frozen on the bottom of the tank. Mine was and the ice was so clear I could not tell. I put my hand down and tried to touch the bottom of the tank but. There was solid, crystal clear ICE! And the ice was what was preventing the cold water from flowing. Thank you for the comments.

@zzotto21 6 күн бұрын

And no thermostat. My unit has the thermal sensor, plugged into the control board.

@Solo-n-AZ Ай бұрын

I bought my mom a Primo similar to yours and it has the same issue. I think you did a great job with the video. Thanks for your insight. It’s great DYI Information👍🏾

@zzotto21 Ай бұрын

Well, thank you! But again, I think I found the answer on a Reddit post. I really can’t remember. But hopefully you may dive in and fix it for your mother! She would like that and then she can brag about how smart and helpful her child is…..! Oh, and take all the credit for the repair. Claim you figured it out and may do a KZfaq video to help others. She would definitely love that!

@rafavargas8701 Ай бұрын

Great information, I saw other video where the guy just unplugged the unit until ice melted but never mentioned why that happened. So as your water dispenser, mine does not have temperature regulator even is a different model. In other video the guy tested the thermostat sensor with an ohm's meter noticing the resistance failed. So, it makes a lot of sense to buy a new sensor and avoid all that checking. Thanks for sharing the sensor information.

@zzotto21 Ай бұрын

You are welcome. I wish I could have found just one sensor instead of five. It would have been great to say I fixed it for $2.00! Hope you are successful with the repair. Let us know?

@KingIrvXL 6 күн бұрын

What model is yours? Is it the 601088? And where is the sensor for yours?

@zzotto21 4 күн бұрын

King: My model is 601256. The sensor runs from the control board (blue plug, plugged into the board) and runs to the lower right, low, of the tank, as you are looking at it from the back. Look for the two (2) black wires going into the tank area, through the styrofoam insulation. And thank you for your question.

@Tdpham06 Ай бұрын

Hi Robert. It's wonderful that I happened to view your clip of possible solution for my same issue. My water col/cool/hot dispenser had this same problem, on the cold side. I unplugged over night, then plugged back. Cold water flows again. But it only worked for a few days. Then cold water stop flowing, that was ok, because I needed hot water more often. But then cool, hot water also not flowing. My unit is only 18 months old. If, it's over 2-3 years, I probably would replace without troubleshooting. But I liked this unit because hot/cool/cold all flow at the same central point. I dont like hot flows on hot side, cold flows on cold side. So, I started search you tube. Few other fixes didn't make sense, until I found your clip. It make sense. I opened op the unit, and felt ice outside the water holder. I unplugged overnight, now hot/cold side flows again. So, I ordered the same temperature sensor you posted. Let's wait to see it this will permanent fix the water flow, which I feel it will because it made sense. This sensor stopped working, thus it continues making cold water, and unknowingly so cold, it becomes ice. and thus no water flow. I'll bookmarked this clip, and will come beack for my update after I replaced this tem sensor.

@zzotto21 Ай бұрын

Tony: thanks for the comment! I hope the fix works for you. Not sure if you read the other comments but someone indicated that the white grease substance was probably “thermal paste.” I would order a small tube of that and put it on the new sensor before inserting into the hole and then pack the hole with some of the thermal paste before putting the styrofoam insulation back on. Good luck with the repair and please let us know if it worked for you. Bob

@KingIrvXL 6 күн бұрын

How did it go?

@burntoutfireguy Ай бұрын

Thanks for this. I've got the same thing going on with mine freezing up. Like you, I am also sick of things breaking.

@zzotto21 Ай бұрын

Maybe we should start a club. DWAWTFT - “Dude’s Who Are Willing To Fix Things!” In the last month, I fixed the water cooler, our water softener, and a few other things. My favorite has been the $2.00 water cooler fix but I also rebuilt the valves on the water softener - $72.00 instead of a $350.00 service call. And these fixes take me less than 30 minutes! Really getting tired of getting ripped off…..

@kimmycup9313 7 күн бұрын

5:52 I got hit with hot water too with that lmao 😂😂 also, water all over the floor

@zzotto21 6 күн бұрын

LOL! You never heard anybody say: “I learned that the easy way!” Thanks for the comment.

@reggiemarquez7485 10 күн бұрын

Robert, u r the man. I don't know what to say ..u should be voted for president 😂😂😂😂

@zzotto21 10 күн бұрын

Reggie: That is my next act - Bobby Pin for POTUS! Thanks for the comment and hope it helped.

@APC9906 17 күн бұрын

Great video

@zzotto21 17 күн бұрын

Thanks! I appreciate it. Hope it helped.

@farnazgussen6370 10 күн бұрын

Hi. Your video is wonderful. I am having the same issue. But my machine is mideia. I cant see the termostate either. I am in mozambique and have no idea how to get this sensor.

@zzotto21 9 күн бұрын

Hello! I am sorry your dispenser is not working but I have no idea about your make/model. Remember, I am just some guy tired of things breaking! What I would do if I were you is open your dispenser up, after unplugging it of course, and looking for wires that go to the holding tank. And look for 2 wires that run from the control board to the side and down on the tank. Then, explore! See if you can open up the insulation in the area where the wires go and then feel around. You may be able to pull on the wires and see if a thermal sensor comes out. You will know what it is because it will have what looks like a stainless steel end - sort of like the part of a thermometer that goes into your mouth - only larger. And the other problem will be what thermal sensor do you need, if you do find it. I am not sure the one I used will work for you, but who know? Anyway, you may want to explore before throwing it out. And do not forget the thermal paste, if you do find the thermal sensor and will try to replace it. Thanks for your comment and good luck!

@sweethomedrywall-bh9mk 10 күн бұрын

First of all if you read this i wanna let you know that you are not a really good video editor wich to me dont matter i could be nice but the importance of the video is great that you took the time to fix your unit, ill try to fix mine everything else works fine ours has a 3 light model 601 44it frezzes water even if i dont turn on the switch in the back thank you so much for the video

@zzotto21 9 күн бұрын

Lol….. You are pretty funny - yes I know I am not a good video editor. I am not even a video editor! I hope the fix works for you. Thanks for the comment.

@sweethomedrywall-bh9mk 12 сағат бұрын

Thanks to your video i fix my water dispenser i just removed the sensor desconected to make sure was the same process and walla conected back and still working may work for someone else thanks

@zzotto21 10 сағат бұрын

@@sweethomedrywall-bh9mk Fantastic! Glad it worked for you. Thank you for the comment.

@candismilitere561 Ай бұрын

My machine seemed to be leaking from the hose to the left ( one can see the hose when you open the water reservoir unit at the bottom. Any clue as to what I need to do to change that hose? It does go up into the top. Thanks

@zzotto21 Ай бұрын

Sorry, I have no idea. I would start off simply, however. Did you try. Cinching it where it connects to something using a zip tie? Or a small hose clamp? Hopefully, the hose is not cut or does not have a pinhole leak. But I would check the connections first. Maybe someone else reading this has another suggestion? If so, please comment.

@quinnharris94 Ай бұрын

Hey, did you defrost the ice first or did it defrost by itself with the replaced sensor?

@zzotto21 Ай бұрын

I shut off the cold water using the switch. The ice has melted in less than 24 hours.

@scottgezzy Ай бұрын

Same thing is happening to mine. Only a little over a year old!

@zzotto21 Ай бұрын

I encourage you to try to fix it using one of the sensors. But if you do, also use the thermal paste as suggested in a previous comment. Maybe just put the paste around the sensor, insert it in the hole, then put more of the paste in the hole before putting the styrofoam insulation back? Anyway, good luck!

@mattwebber8134 16 күн бұрын

Seems like I have the same issue with my brio. This is helpful Why'd you have to splice the wire and tape it back together? Can you not just replace the sensor probe entirely?

@zzotto21 16 күн бұрын

I could not get my hands in far enough to get to the thermal sensor plug on the control board. It was easier for me to leave the sensor plugged into the board and just splice the new sensor onto the wires. Thank you for your comment!

@mattwebber8134 16 күн бұрын

⁠@@zzotto21 got you. I just ordered my ordered my probe from Amazon. Guess I'll have to ask my wife or kids to pull the old one out the control panel

@zzotto21 16 күн бұрын

lol. Or…. Just splice it in! Whatever works for you.

@bigbullit1 Ай бұрын

Since there are two wires coming from the connector, how did you know which wire to splice with.

@zzotto21 29 күн бұрын

Joe: I cut the entire sensor off. I unplugged the water dispenser before doing any of this, of course. Get the sensor out of the hole. About 3-4 inches from the sensor, cut both wires going to the actual sensor - not the connector side. I left the connector of the original sensor plugged into the board in the water dispenser. Then I cut the connector off the new sensor, about 3-4” from the connector side. I did this so I had plenty of wire on both the old sensor and on the new sensor. Actually, I then had way too much wire but that makes it easier to splice the new sensor onto the old sensor’s wires that is still connected to the board. Then I stripped the 2 wires on the new sensor and I stripped the 2 wires from the old sensor (being still connected to the board), and then I simply connected one at a time, taped each wire with electrical tape, then taped both together. 2 wires to 2 wires. Thanks for the comment and good luck!

@bigbullit1 28 күн бұрын

@@zzotto21 Thank you, so I guess it doesn't matter which wire to connect to.

@zzotto21 28 күн бұрын

@@bigbullit1 I really don’t know but you will know instantly. If your cold water compressor turns off and the water is cold, you know it works. If it doesn’t;t run at all or if it does not shut off, well, you know it actually does matter. Maybe I got lucky? Please let us know if you make the fix.

@bigbullit1 27 күн бұрын

@@zzotto21 thank you. I called Brio and they will send me a new cooler, so I won't have to do it. Thanks for your help and video.

@genuinebrutha7429 2 ай бұрын

Was it thermo paste?

@zzotto21 2 ай бұрын

Well, I had no idea what “thermo paste” was until your post. I looked it up and found “thermal paste.” I have no idea what the substance I found was but my guess is you are correct - thermal paste! Remember, I am just a retired Dude fixing things around the house that I think I can handle. I am “handy,” but I had never heard of thermal paste before. And thank you for commenting.