Same thing was happening for me! Our internet went out and it was doing exactly what you were showing. I figured out the problem! If you’ve connected device previously, you have to do a HARD RESET before pairing again… 1) push reset button until it blinks blue 2) press and hold reset button AGAIN until it blinks purple; 3) wait for light to stop blinking; 4) NOW you can add the device!!

Thanks for the video. I had the same problem with my first device. VERY frustrating... I wasted too much time on it. I returned it and got a second device and got that one to set up. Wish I had seen mancyteacher's comment before, maybe that would have solved my initial problem.

Thank you, @mancyteacher!!! (See their comment.) I was headed toward a very frustrating experience. I reset my router and managed to get the first device set up. However, I had to give it a few tries and learned to be patient. I found it essential to wait for the app to prompt me instead of manually playing around with the wifi settings on my phone. The setup time gets shorter with each additional device.

Very helpful video sa lahat👍

Hi from Canada, thanks for the video…. Did you try again since then? If yes and still not working, what other devices would you suggest?

Mancyteacher it worked! Tyvm

That was kind of strange that it wouldn't connect. Was your phone also connected to the network at the beginning?

Same thing for me also. Internet went down for 3 days and now the device will not connect. Instructions are missing for this reconnect.

I bought three of these in May 2021. One by one each of these Flo by Moen devices have crapped out. Everything I do to reestablish connection to the same modem Wi-Fi as before have failed. Batteries have been replaced, I have spent countless hours searching the Internet for answers ,still no Internet connection. Trying to get troubleshooting service from Moen is impossible. I believe their website is no longer working. Stay away from this horrible HORRIBLY product.

Junk. Absolute junk. Took it back with in 2 hours. Bought a Cove security system to replace my existing and added water sensors to the cove. Problem solved.

the flo by Moen is garbage and will be going back. keep hanging up and forcing you to reinstall. Never did finish as it gets to a point where it wants to force you to connect to Alexa. from there it just keeps looping back to the same point whether you stay not interested or attempt to connect even though you have no Alexa.... try to turn off the temperature humidity and battery alarms thinking that is why it wants to connect to Alexa but it will not let you turn any of them off. Trash!

I was never able to get ti to connect to my iPhone. Garbage device.