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In this video, Phil from Got Memories re-transfers Super 8 Sound movie film that scan digital told a customer that the sound was no longer retrievable and could not be digitized so the customer paid for a silent movie film transfer when the sound all along was fully intact and loud as can be in stereo.
The possible reasons that scan digital did not digitize the sound on the Super 8 Sound film reel is because they even do not have the equipment to digitize sound or their equipment is malfunctioning or they have staff members that do not care or do not have the skills available to detect if they’re genuinely is a problem with the film or equipment.