Story 1 - Everyone who works in customer service meets a customer who expects them to change the fundamental nature of the universe to meet their demands.

1:05 Her: “I wanna use the pool here for Christmas” Me: “Ok, I’ll book you for Christmas next year”

The skit with Ms. Smith always lowkey stresses me out lol. Like believe it or not, workers do not have the ability to read minds.

Second skit: “I’d be more than happy to secure you a room on the first floor… of a different hotel. Since you can’t seem to go five minutes without an attitude, or false accusations as to my integrity, I’ll be canceling your reservation. You can be someone else’s problem. Next guest, please.”

jessica when I tell you this gets me through my shifts as a reservationist / front desk agent OMG - 😂

Definitely Florida... Around me, the manager would have to explain that the pool would be a block of ice if it wasn't drained in January. 😺😺

I have had guests complain to me about the manager after talking with the manager. He was not rude or anything but he told them we could not have adjoining rooms because the hotel did not have them. He even made sure the rooms were next to each other. They got very upset when I called the manager back over so they could file a complaint with the manager. (He is also the owner.)

Lol the cat one reminds me of when (as a housekeeper) i went into a room that had been inaccurately marked as empty. I went to the front desk and the new front desk guy wanted to argue with me about it. I told him that i could ALMOST imagine someone leaving their suitcase but i don't think they would forget their cat. (Pet friendly hotel) Told him to mark the room as occupied and try to get ahold of the last guest that had used the room.

My husband and I are going on vacation this June and of course I told him to do it on the hotel's site. Of course, what did he do, he did it on a third party site and under his name alone!!! I was steamed. I told him, he should have let me do it and it would have been done right!😂😂😂

When your IQ is in the low double digits but your bank account is six digits or higher.

The first floor room request reminded me of something I did to myself. I typically book through a *very specific* third-party site. Only certain people can access that site. For people who work in hotels, you may know what site I am speaking of. Years ago, when I was using that site for *other* travel, I checked the box to request a high floor. When I traveled for that reason, we were often staying in kinda shady hotels, and the further up you are, the less chance of any issues. I was willing to haul my luggage up 2-3 flights of stairs (these were often motels without elevators) for safety's sake. I never unchecked the "high floor" box when I moved to largely using it for leisure travel. So, one morning, I'm on the 14th floor of the hotel when the fire alarm goes off. I find some shoes (relax, I was in the hotel slippers...not barefoot on the hotel carpet, but not something you want to walk 13 flights of stairs in!), find the stairwell, and start to make my way down. I got to like the 5th floor when the alarm shut off and staff entered the stairwell saying that it was a false alarm and we could return to our rooms. They came through and opened the doors so that we could use the elevators rather than trudge back up the stairs, and stuck around to help manage elevator capacity. I was standing in the elevator lobby rolling my eyes when a staff member asked me if there was a problem. "Oh, not with you. I'm rolling my eyes at myself for requesting a high floor. I really need to remove that from my profile!" "Oh, that is...up to your preference ma'am. We'll get you back upstairs ASAP." "Thanks," and back to scrolling on my phone. They were definitely expecting me to yell, LOL!

She's looking for the manager with the magic wand!!

These videos are really well done. Man, customers can be annoying sometimes.

So the pool lady was so conserned about the pool not being open for her and her grandchild that she got a job in Guests relation. Did that make the pool open sooner??

I love how your look is totally flawless even as a fake old lady

Ha,you made my sunday again...

Love your hotel skits. I have friends who worked in the hospitality industry and they say they've had similar experiences to your skits!

OMG that cat is gorgeous!

I LOVE THESE SMMMMM

I just recently came across these posts and Im loving them!

Omg!! I love you so much Jess!!!

Great collection as always.

She is the best 😂❤

I have booked through 3rd party websites, however I don't have any special requests. I do try to book a king room, simply because I like trying out a king bed. The last time I had to book a hotel room was a few years ago when my grandma and I were planning visit my mom for her retirement party. Grandma told me to book at her favorite hotel, but it turned out they were sold out for that weekend. Thankfully we did manage to book a hotel room somewhere else. Turns out my mom's retirement party from the university was the same weekend as that university's move in.

Your videos are so amazing and should should definitely post more!!!!!!! ❤❤❤❤

I worked for a Las Vegas resort for several years. I could do a few skits. The Room Not Ready Skit. Front Desk Clerk: "Welcome to London Hotel and Casino Resort. Yes, it is after check-in time, but unfortunately your room is not ready yet. We do apologize for this. We'd be more than happy to store your bags until the room is ready, and we're going to comp you a meal in our coffee shop." Unreasonable Guest: "Not good enough! I demand you comp the room, a meal at and tickets to " The Comp Me For Something Your Kids Broke. Front Desk Clerk: "Welcome to London Hotel and Casino Resort. How can I help you today?" Guest with unruly children: "I just came off the elevator. We were stuck there for . I demand compensation!" Front Desk Clerk. "Oh yes, I heard about this. I did get a notice from our security team. It seems your kids were jumping up and down, slamming buttons, and that was the cause of the safety stop. As such, we're unable to offer you any compensation for this event." Guest with unruly children: "My angels did no such thing! You're hotel trapped us in those death machines for How dare you lie! How dare you brush me off!" Front Desk Clerk. "Would you like to see the security footage?"

I love your videos, you are very talented, great costumes. Just one question - is that your cat, or did you have to borrow one? And if you had to borrow one, did it come from a hotel guest? 🙂

Jessica, I just want you to know how much I appreciate your videos they make my day. I really enjoy them.

Love these!

I love your skits

Jessica, I just love these skits you use to show problems and difficulties that arise from guests not understanding the processes of hotel management. I hope you will keep them going for the foreseeable future. Why don't you use real phones for your calls. I mean you should be able to find used phones in thrift stores.

The manager is basically the end of the line cause the franchise owner basically never gets involved lol

Truly love these videos. I've only recently been traveling and staying at hotels occasionally and the amount of people who argue with these poor workers is just insane. Especially when someone didn't read the fine print. I get it if you struggle to read small font (like I do) but if the worker is being polite and kindly explaining to you how it works, don't get upset at them. Their doing their jobs and have enough on their plates. Be nice -_- it's not hard. I always try to be polite and kind any way I can. Even if some of the hotel staff sound upset or have an attitude I don't jump down their throat. These are demanding positions and can get super stressful

Love your video

Oh my goodness, I worked in the service industry years ago, and honestly not much has changed. If I was 35 years younger and single I would love to to know you better Jessica. Keep the great videos coming

I (26f) got taught by my mum to never book third party if you're staying more than one night. She came back to London from Germany after being there a week (work trip), meaning she had lots of used laundry and a big case, plus laptop, then she would have a 6 hour train journey to get back to where we live*. She stayed at a hotel in London for a couple of days and booked - she thought - a room on the lowest floor, meaning she wouldn't have to take her huge amount of luggage a long distance. However, she booked third party and ended up with a room on the 4th floor (5th floor USA), meaning a lot of stairs with a very heavy case. *Before I get people about coming into London then doing a six hour train journey - we live out in the English countryside. The closest airport to us is approximately an hour and a half and does flights to other parts of Europe about once a week. It is easier and cheaper to get a flight to a London airport then take the direct 6 hour train right down to where we live. (Cornwall, for those who know it.)

Mom: I'm just gonna check in with my baby. Front Desk: That's one furry baby! Sharp claws, etc. 😂

But the general manager has a manager! She just need to call corporate!!!1

Yeah, lady, I own the business. Good luck calling corporate. Now you're trespassing and yes this is pepper spray in my hand. yes I have heard and done that, fortunately the party left before I operated the pepper spray. My office was actually pretty tiny and the AC would have blown more of it my way. The door is less than ten feet from my desk, and so far nobody has been stupid enough to test if I am bluffing, because I am not. This is why I am no longer in retail, either. I've never worked in hospitality - well, did a couple of restaurants as cooks, but didn't have to deal front line.

3:07 ah dahnt see ahnyhone saoh

Hi second to comment ❤luv you girl

Hello! Great channel and nice video.👍👈Have a nice day!😊

Your videos are fun and informative. Thanks for everything you do :)

I know its America, but it was soo weird when she was talking about the first floor being the floor they were on. Over here, the first floor is the floor after the first set of stairs, the floor you go in at is the ground floor

Lol Nana nooo

Love theseeeeee. 0:16 oh good... Hotels are yet to wait.. 0:46 uhhh.. Noooo

The second one is like girl how you gonna complain abt being on the second instead of the first floor so much it makes almost no sense like there are more cons of being on the first floor: more noise cause people pass through, if there is a break in or smt first floor rooms are closest to the exit and entrance hence there is a higher chance of your room getting broken into and no balcony. Plus its only like one stair difference get some exercise its not like your on the 7th floor

earlyy ganggg!!

Honestly, at first Mrs Smith seemed okay, but then she was like “it should be pReTtY obViOuS-“

How can she expect the pool to be installed before she comes in. Especially since she has told her repeatedly there is no pool

The car story: guilty as charged, except we snuck our small MinPin (dog) into the room. My wife, our two teenagers, and myself were moving from DC to Dallas in mid-1998. It had been rather grueling finishing up packing and cleaning out the house up until the day we left; we weren't sure when we'd get off or how far we'd drive into upstate New York, so -- foolish, foolish me -- I had made no reservations for that night, though I did have them for the rest of our 4-day historical sightseeing itinerary. After all, there should be plenty of rooms available, no? No. Turns out that very weekend there was some kind of backcountry road rally going on in upstate NY and hotels were sold out everywhere. Keep in mind that this was largely pre-internet, so we had to just drive around and ask. After several stops, we did find one hotel that had a single room for the four of us. But it did not take pets. Luckily, the room was ground floor and had access that bypassed the main lobby. So we snuck Deacon in. He was very well behaved, and we drove in to Niagara Falls the next day. 😂

On the phone for a request, then canceling the reservation and making an entirely new reservation, which you don't phone about at all. How did you think this was going to go?

Isn't there another hotel in the area that has a pool already built that grandma and granddaughter can stay at?

Can someone please tell me what a night audit is? As a person who isn’t a hotel worker, I hear it a lot in your videos, and I’m always confused as to what it is.

Question for you regarding requests. If a customer is coming from out of state and arriving late, and they asked you if you could provide a jug of distilled water, would you find that request to be reasonable, or is that something that you wouldn’t be able to fulfill?

Is there someone I can talk to? Like who? A magical pool fairy?

And third parties often put people into accessible or pet rooms I notice

Europe doesn't know about hotel websites 😢

My friend brings his dogs to hotels all the time IDK whats so bad about a cat?

Impossible this happened in reality. No one can be so dumb :-)

I've been behind that woman in line, I'm sure of it

Taking true Fans Attendance say here!:

How can the pool be used if there is no pool to use? Take her to where it will be and see if she can swim in it… Unreasonable people. Absolutely want to run over others can’t get what they want…

The x-ray sketch was a good one, but how close to reality is it, btw? In the UK, bosses would get very angry, to say the least. Can you do that in the USA? Not having a go, just asking.

Did you take a "mom" look or a "boy" look?

are all are all these skits based on real life happenings?

I know people think at least some of this is over exaggerating.

I'm not sure I can laugh for eight straight minutes without passing out, sorry...

Only Jessica Vanel fans can like this comment 👇

Regarding the first skit, Alzheimer's is no laughing matter.

Background music is annoying

2:15 I love that the manager is gay 💕