Every time I remind myself these stories are taken out of real life experiences…..*shudder*

Funny how some people complain about fairness when they're being egregiously unfair to literally EVERYONE else. How about a nice tall glass of self-awareness?

They also lost their Monday reservation. They could have left on their own. But, don't quote me, if Security is called for this of problem, they lose their other reservations. Edit:725? Thanks everyone.

I think more establishments need security to counter Karen behavior

I’d love to see a skit about misbehaving teenagers and their terrible behaviors. We’ve had kids jumping in unison in the elevator resulting in it freezing and fire department being called to rescue them. And them taking all the ice out of machines on several floors to use in ice bucket challenges - their screams resulted in other guests being moved and the kids and parents being evicted. Then last week kids pranked us by dumping all the soil from several huge planters into the pool. The cleaning, draining , and repairing damaged pumps cost $$ thousands - that made the prank a felony!

I love guests who try to lock themselves in - not realising that management, security and sometimes even housekeeping all have keys/cards that will unlock any room in the hotel

Working in customer service made me hate the phrase "I'm sorry" because then the customer automatically assumes you are taking responsibility even though you're just expressing sympathy 😅😅

"They can't kick us out, that's illegal or something..." reminded me of a hotel guest that tried to claim protections under my state's landlord-tenant act. He rented for one night, he smoked in a nonsmoking room and partied with people on our 86'd list. No, sir, you do not qualify as a tenant, and that act does not cover hotel guests unless the stay goes longer than a month or so. What melts my noodle is that one of the cops that responded when he refused to leave started ripping into me because *he believed the guest.*

Ok, so I know absolutely nothing about booking a hotel as I've never done so. However, I feel like if a booking website doesn't have a certain day available, that means that the hotel itself is booked out for those days..

Front Desk Manager here - Love these and i have been using them to help train some of my front desk agents for what to do and NOT do. Thanks!!

If I needed a room for a concert, those days would be my first priority. How someone can gamble on someone else's cancellation is beyond me.

I loved the security guard in this skit. It was like he was excited to be able to kick someone out.

Honestly at this point I'd trespass them and cancel their Monday reservation. Will be funny as heck seeing them scramble to find a place to stay on Monday.

This stories/skits get crazier EVERYTIME.

I don't understand people. Hey, I want to book the 1st through the 7th. Oh, there's no rooms available on the 3rd through the 5th. I'll just go to the hotel anyway and demand they book me in on those dates when I get there." ??? What is wrong with people. My assumption was if I couldn't book those dates then the hotel didn't have any room available and I should try a different hotel. Not just show up in a strange city and hope they'll let me stay.

I never cease to ve amazed by the gall of people. My last hotel stay I booked I arranged early check for both rooms (myself and accompanying guest). Was happy to pay extra for that, but staff also went out of their way to put the rooms next to each other. We didn't expect that but appreciated it so much

I once tried to cancel last minute. They told me no more rooms. I went the day after, still no more rooms. So I packed up my shit and left to another hotel. Is that really so hard to comprehend for people?!

"Things tend to work out"--the motto of screw ups through their entire lives.

As security for a hotel, that was easy. Try having them refuse to leave, PD arrive and breaking door down because they've barricaded themselves in so room door destroyed, bathroom door too because they've barricaded themselves there next. Then call the hotel weeks later requesting refund because stay was super stressful because we called PD...

In the summer I am flying to Greece to work in a hotel near beach. Looking forward to great memories and hotel drama. I was motivated by this chanel to go. Thanks.😏☺️

This has the same energy as the people who reserve 2 plane tickets at different spots in the plane and then demand to sit next to each other

I do a murder mystery dinner theater show and we perform at a Hilton Garden Inn. I have become familiar with the front desk staff and am going to show them your videos. I love them and think they will too.

We went to check in to a room and the people in the room that was supposed to be ours wouldn’t leave. Fortunately they weren’t completely booked so we ended up with an upgraded room. It’s absolutely wild to me that people even consider doing it.

Maybe it's just me, but the two ladies look kinda like Anna and Elsa-

I wonder how many thousands of times Jess has said "I'm sorry" while working at hotels & resorts.

This happens everytime we have a big event on in the town and all accomodation is fully booked.

The finale reminded me of something I witnessed at the waiting room of a hospital emergency room. A guy was causing some kind of huge scene. Finally a security guard showed up. He was well over six feet and looked like he could play the entire defensive line for the Detroit Lions all by himself. He asked if there was a problem. Turns out, there wasn't one.

"But we're already here! It's not faaaaaiiiirrrrr!!!" You know what's not fair? Pre-paying for a room, and being promised that you'll have a room, then traveling for hours on end just to be told you don't have a room. THAT'S not fair!

I was working in Memphis TN while my home was in Minnesota, and I really wasn't familiar with how popular college football games are in the Fall. I was somewhere in Iowa when I tried to find a place to sleep. The hotel i stopped at was absolutely full but the person at the desk offered to get me a room at a hotel they also ran about 30 miles away. It was a good solution to my problem.

I love this. I had to deal with this the only difference was not only was I front desk but I had to be security as well since my hotel wouldn't hire a security guard claiming we didn't need one.

As someone who works in reservations, I can attest, that guests try that already before they arrive at the hotel. They would book for a third party website and then call directly and ask, if their reservation can just be extended by another night, because “it did not work on website xy and I hope you can help me” Ugh I hate these guests.

This is one of your best skits. The different personalities, the clothing, logistical issues. More like this, please!

Oh I know those types.. our flight is at night so we need late checkout...We are nice, so even with a full house I give them an extra hour to rest and offer to keep their luggage. Then housekeeping calls that they still have not vacated the room or even better hade the DND sign on the door knob. Yes 90+ apartment properties at multiple locations within the city, you are the only one at the desk and on each of the residences there is only a housekeeper. LOVE THAT....

At the hotel I work at we have one weekend every year that is fully booked on January 2nd the year before. And we top the waitinglist at 100. When we open up for bookings on january 2nd it takes 35 minutes to fill those 261 spots. for a weekend that is 18 months later. Still we have people who calls and insist they get on the waitinglist for this years weekend. Because they are sure they are getting a room.

I’m so glad the full skit is here I’m so invested 😂😂

I had to book 2 different hotels over the summer because there wasn’t any places that could accommodate the entire reservation dates. If you are going for an event then so is probably everyone else.

I’m loss prevention at a grocery store. Usually if they steal something small I tell them “Give back the shit, or I trespass you. What’s it gonna be?”

I love the random objects being used as a telephone. That’s so funny!

Beside all... they were there for a concert in the weekend and the plan was to stay closed in a hotel room for all the weekend? An evil masterplan...

This has happened to me. A hotel told me that they didn't have my last day available. I found another hotel nearby-ish and moved hotels for the last night. Of course I kept asking at the front desk and it simply didn't happen for me. That's why I made other plans to cover myself. And we were also just on a trip and asked for a late check out upon arrival. We were told from the beginning that it wasn't possible so we adjusted our plans to account for the extra hour we needed ourselves. They stored our bags for that hour and we ate at the restaurant and we were able to retrieve our bags when it was time for the airport shuttle. Easy. I know it was different scenarios, but if you can't get a late check out or extension you have to figure it out yourself. You don't get to whine to the staff.

I'm a complete chaos-head, but even I get anxiety by the thought of going anywhere for like a week and not having figured out my stay during that week. How do people go through life like that???

I've been fortunate that the days I've requested to extend our stay that our room or a room was still available. I can't imagine actually acting like this, though! It's crazy that people actually think like this. Hotel staff really are amazing for putting up with this type and beyond.

We need more security guard character to make it more realistic 😂

That blonde wig with the pearl headband is GORGEOUS on you!

The second I heard they barricaded themselves in the room I would’ve just immediately called the police and not notified anyone else

That knocking made me think someone was knocking on my doors, both the front AND the back! LOL

Remember kids, the hotel owns the door, they know how to open it

Oh my gosh I love your videos. I work at a hotel and I watch them before my shift and it brings a smile to my face

Back in my backpacking days I booked a hostel in NYC online and completely overlooked on the confirmation that they had excluded one night... that was no fun finding an alternative for one night... just to find out that my bed stayed empty. but yes, I did go and book another room and came back. so sad that some people are this crazy.

'Am I good to go?' Never started laughing so fast before!

The fact that anyone would even do this is just 🤯

EXTREMELY well done! Very realistic self-rationalization :)

Co-worker had a similar incident,they said the hotel overbooked, I say they screwed up the reservation. But anyway the coworker was smart and looked for another place. Saw on Facebook that a cousin was going to the concert too and ended up staying with him at his hotel. Love your videos!

I dont know why people do this. If we don't have the rooms we don't have the rooms. I'm not in the business of hiding rooms. It's my job to sell them. The entitlement. Lol

Jessica, it's been great watching your channel evolve and your skills develop. I HOPE you have plenty more stories to share.

I went a convention that had an indoor area that had real grass and plants . A twenty something year old (as in NOT a teenager) let loose a bunch of LIVE crickets. I can imagine how angry the hotel staff must have been.

this reminded me of a time in our bed and breakfast in a very (!) rural area in another country. By rural I mean the nearest city was 2 hours by car away through the jungle. We had some people who wanted to extend their stay by two days during peak holiday season. when they booked we had told them that we could book them only for x days but they wanted x+3 . My dad was very clear on it. sorry, we have other people booked for those days. they thought they could just bully us and stay anyway and refused to pack stating they had train tickets only three days later. They went on a walk and my dad had me and the staff go in and pack and place their belongings outside. Boy, they were MAD!!!! None of the other b& bs in town had vacancies, what were they to do? My dad got them to the train station and told them that was all he could do. they slept for 1 day in the train station (it's horrible there) and then a kind villager took them in. They had the gall to complain about the food and sleeping on a cot. The cot the villager vacated for them so they could sleep there while he and his family slept on the floor. I think being told No was just foreign to these folks.

I can so relate to this, even tho I work at a large Hotel in germany. There are so many topics to cover that no one would believe who hasnt worked front and backoffice. I still had faith in humanity when I started doing this 25 years ago.

I adore that red and blond wig!!!

I'd leave too, that security guy is scary. 😨

Flash backs of my job as a guest service agent/ night audit. The worst is check ins that try to get in at absurd hours like 2 amAnd I will ask you to leave or be removed by security

And now that security has the room... I'll be watching a movie! :P

A hotel can throw you out, without refund, for nearly ANY reason. Raised voice, swearing, threatening other guests or employees. The police can be involved at any time to have you trespassed from the property. Defrauding a inn keeper(i.e. trying to steal services without payment) is a federal crime. You can be banned from a property and even an entire brand.

Hi Jessica I love ur videos!!! Been watching for a few months!!

Absolutely brilliant Jess 😀

You left off the option of; ,"Cops will trespass you from the building and you will probably spend your week-end in the local JAIL." That moves mountains and "Entitled Karens".

I work night audit at a hotel and your soooo spot on - you should do one about annoying ppl that want liquor after hours

And this is why, one year in advance of the eclipse, I booked a hotel in Austin, actually two, for an entire fortnight just so I could be there rested and well for that Monday.

I love these skits!

Love your skits : keep on truckin’!

I love your skits!

Incredible! Can't believe it's it's the same person! Nice FX! This is Spot on!

"things tend to work out" you and I have had very different life experiences. I've found even with a perfect plan, things still tend to go pear shaped half the time. 😅

Unbelievable! I agree with you, it makes me shudder

Had a guy on a business call refuse to leave at his already late check-out time just this week. :'| When we knocked he said he was going to "wrap it up soon". Luckily we weren't sold-out, so I assume he just got slapped with a fee and I got to go home, but it was irritating all the same. Check-out times aren't suggestions!

I am so glad I worked at a hotel for only a few short weeks. I was a bellman (I guess bellhop was no longer the right word?) back in the 1980s. I do not miss it.

I was checking in once and the guests next to me were having a similar meltdown screaming they'll lock themselves in the rooms & the hotel staff can't remove them

I love these stories. They're so funny! ❤

I've never been this early! Love your content Jess!!

The housekeeping reporting that the door was deadbolted reminded me of the game Breach and Clean. "HOUSEKEEPING!!!" *boom*

I really enjoy your videos and skits

Finally---a complete story!!!

This last weekend, we had a rodeo and a marathon foot race in town, and every hotel in the area had been sold out for months in advance (both are major regional events that occur every year) and even on Wednesday I already had people pulling this exact same "Can you push me through the weekend? The website wouldn't let me..." crap. Just like in the skit, I had to explain in painful detail that, no, I can't do that, why I can't and no, these events never have cancellations because the people coming in have been planning for this since _last year._ I even had a few try to guilt me by boohooing about sleeping in their car all weekend to which I just half shrugged and said, "Well, at least this spring weather will make that a little more comfortable." As much as I wanted to, I didn't add "The Big 5 across town is having a camping tent sale if you're interested," as that might have been a bit too much.

Jessica-- I ❤ ❤ ❤ LOVE all th different characters you play; all the different 💇 hair styles, wigs, accessories.. keep up the splendid work!! 😊 Amy.. York, South Carolina

That security guard looked like he wanted option 2 xD

Thanks for this ...I actually booked for six days and like the hotel staff started to get really friendly and also I felt like a celebrity

Oh wau, i didnt expect the housekeeper costume to look so good. There's just some weird charm to it

Jessica, you are the best.

I worked as a front desk agent for two years. People are honestly this ridiculous more than you would think. I once had someone ask for a refund of their stay because the weather was bad.

I like all of your varied "phones" 😂

We're going to a 4 day/weekend convention in an airport hotel and the convention link to book at their rate wasn't working for me (it kept saying no rooms available, even though registrations had only JUST opened up - possibly because I'm in another country?) So we rang the hotel directly and they were able to get us booked in for our entire 2 week stay - but at different (in some cases much more expensive) rates for each night, with three different confirmation numbers (before, during & after the convention). I emailed the convention hotel liaison and she said that I had actually spoken to hotel call centre and I should have gone to get first (I did but she didn't understand that the convention link wasn't working for me) but then a week later she came back with a booking for our entire stay bar the last 2 nights on the convention rate. Yay! (The last 2 nights are twice the price but worth it to but have to move hotels, in my opinion.)

One of the reasons why I book hotels as soon as I can.

I might have to write you a script for the day the lady PUT HER CAT INSIDE THE WALL to avoid checking out. Good times!

I love this too much 😂

Thanks for the memories. I used to do Casino Security, and we had a tool to open a deadbolt door, good times 😂

With those wings you look like Disney princess's and its very hard to believe Disney princess's would do such a things! LOL!

I’ve lived through this - quite accurate

Jess has mastered the art of cloning herself, I see.

Beth from Housekeeping is sharp. She should get a spinoff! 😊

"They can't kick us out..."